“Worst cleaning company I've ever dealt with in my life. I was quoted between $260-350 for a deep/move out clean including moldings, baseboards, windows, etc. Literally nothing was cleaned, except the fridge, since they took out the food I had in there and left it on the counter to rot for 2 days, and didn't even wipe the counter they left the food on! The baseboards are filthy, no moldings were wiped, there is even dirt on the side of the sinks that is super Visible they didn't even bother wiping: Best part about it is, they told me they were charging me $371, which is way over the highest price of the quote, when they did NOTHING! They offered to give me $20 off, haha: comical, since I then Had to clean the house myself before my new tenants moved in. What a joke. Don't hire these people, you can get a way better job done for a better price elsewhere”
“The works need to clean all baseboards in all rooms, not just half of a room. Even when dusting the walls close to ceiling. The workers just dust one side of the kitchen. They should not use a vaccum on the counter after using it on the floor.”
“I was charged for the 15 minutes the workers spent fooling around outside before and after the actual cleaning. Wrong. When I called I was informed that I was billed on the basis of when they turned the car on and off. Ridiculous. I suspect the workers are instructed to do this to jack up the bill.”
“Twice in 4 days they came to my home, and it still looked like nothing had been done. The owners came out after the first clean, snd agreed it was poorly done. They sent a second crew 3 days later, and skipped 2 rooms entirely. They were apologetic, but had no problem charging me. Do nothirethem, unless you are okay with doing it all again yourself.”
“They broke a glass shelf and then refused to pay the full cost of replacement. I have called them 4 times to try to resolve this.
Poor business practices!”
“The crew that was sent to clean my house on September 15, 2020 was terrible! I call Dia and told her and the 3 came back in but they really didn’t do anything. While I was checking they just up and left. My stove was not clean, cooktop dirty, mirrors were not done, hardwood floors very dull, dust all on the dresser/headboard/footboard, and this is just a few of the things. Call back to Dia and no answer! Left messages then called the main office they tried to get in touch but got no answer. I finally talk to a lady and after 10 mins she talked to a supervisor who said she would call me in a few minutes. Well I have yet to hear from anyone! A real estate agent referred the company and if I could I would give this company a -10!! I have picture of most of the undone work.”
“Worst owner to work for. Lies to customers. Shows favoritism! Allows employees to steal with NO punishment. Some are aloud to have second jobs some are not. Some are aloud to pass a school bus that was stopped with lights on and sign out. I can not express how sad it makes me that I put in over 3years there and got treated like a nobody. I DO NOT recommend as a job or for a cleaning!”
“Showed no respect for customer privacy. Lied and said all maids wear gloves and masks and that's completely false! Girls sit and watch TV if theres nothing to clean just to stay the time there boss wants them to. Customers are getting charged for this!!!!! We have cameras and we have audio.”
“We bought a home in Bradenton, FL. Hired Molly Maids to do deep cleaning before we moved. Save your money. My wife and I spent 10 hrs deep cleaning after spending $275. Never again..spread the word.”
“I am usually very pleased with the work but today they didn’t get here until after 5:00 PM. When I walked around checking the surfaces, the bathroom counter had a film of product, bedroom bath was not done when they said it was. I felt like they were rushing to get home. I pay good money for their service and expect a professional job. Not sure I’ll have them back.”
“This is the worst company I have ever worked with. The owner refused to beleive a word I said and needs to get her head out of her own ass. I will never be working with these dishonest people again and I reccomend you do the same. I do not understand how their rating is so high. I would give them a zero if I could. The cleaning ladies broke an item of mine, took my kitchen sponge and left it outside (I had to get a new one, that is disgusting!), and did not clean properly as there is still dust and dirt in places (even though they charged me an extra $55 for a half an hour!!!). This company is a total rip off and not worth the headache.”
“I had a horrible experience with molly maid !
The two lady’s came into my house and acted like it was a fun day at work they were not professional at all. They were busy goofing off and not doing their job they were paid to do
I had to go back and clean my house behind them after they left. They did not come back out to my house to clean after I called about their 24 hour guarantee.
I do not recommend this company at all ! Most of my neighbors use them and I have went and told them what a horrible job they did. They do not plan on using them again. I wasted my money my and for a company to not call me back to speak with me on the matter is just bad business !!!”
“Molly Maids did a good job cleaning my home,
However, I have never had so many items broken.
The maids carefully put the pieces together to hide the breakage.
When I confronted them with the damage they said "The dogs did that." How in the world could a dog carefully piece together the broken items? Again, I would not recommend Molly Maids.”
“I really didn’t want to give any stars the staff was very unprofessional they were hired to do a general cleaning and left dirt on the bathroom floor when I mentioned it they were very defensive so I ask them to leave while leaving they kicked the step stool instead of picking it up and scratched my hardwood floors when I contacted the manager to let him know what happened he acted as if he didn’t care this company is fraud rude and a joke don’t waist your time or money”
“My son and I called into Molly maids to clean the bathroom the kitchen mop and vacuum the floors once they finish cleaning the bathroom I discovered that there was still dirt on the floor and the floors were still dirty when I brought this to the attention of the two girls that came to my house they got very defensive gave me attitude they were yelling and very disrespectful I was very shocked to know that they would talk to a new customer this way when they left not only did they leave a scratch on the hardwood floors but they kick the stepstool which caused it to scratch the floorsI’m very disappointment I would never ever recommend this service to anyone the worst ever poor customer service very unprofessional and the manager Jeremy didn’t seem like he cared don’t waste your time nor money”
“I have told Sabrina the lady who answered the phone are they supposed to be cleaning ceiling fans and she said yes and I found they were not moving dolies just going around them on the tables and never cleaned what was on the table didn’t clean toilet tank didn’t clean above pictures or above the shower doors so much dust. I couldn’t figure out how they got it down before an hour. When my husband called to cancel for work that’s not done she said okay bye she really didn’t care. So maybe you check around your house and see what really hasn’t been done. It hard to communicate to the girls because they don’t speak much English”
