“Very unprofessional they couldn’t even keep the appointment for the quote “the owner of the company” try to apologize and even when I still seem OK with giving them the time to still come she made it seem like they still didn’t want to come very confuse I called Merry maids they gave me a great deal at 140 every two weeks with a deep clean as the first clean for the same 140”
“I had a bad experience with this company at the end of 2016 but against my better judgement I tried hem again on 2/28/20 and again i am VERY unhappy with their service. They stalked to me about what I wanted din and I thought it was clear and they figured that two of them could knock it out in the two hours. They did not move anything they dusted and there was dust at the back of all the tables. Every time I move something I can see it wasn’t dusted. The kitchen counters weren’t even wiped down nor was the kitchen floor or dining floor. This is approximately 1600 sq ft, 3 bedrooms and 2 baths and there were two of them! They said they were scheduled somewhere else so again I paid them $160 for an incomplete job. If my son wasn’t getting married the next day I know that I could have accomplished the entire job properly in that length of time. I am over them and wouldn’t recommend them to anyone!”
“Avoid this horrible company!
On Thursday they didn’t clean half our cabinets in the kitchen and they missed a ceiling fan. There was also a lot of dust on the top of our doors dog hair on the wall. We called them back and expressed our frustration. We were told they could come back and fix it the next day. We were out of town Friday and they couldn’t come later than 3:00 Monday or Tuesday. ( we work both days until later.)
My Fiance’s day off is Thursday and they told us we couldn’t wait until then because we could mess the house up again and they are running a business. I offered to send in pictures verifying it is messy now and employee on the phone acted irritated. We were reluctant to let them come Friday without us being home, but we were told they would bring a quality manager to ensure a good job.
They came Friday and spilled a giant bucket of filthy water on our newly cleaned carpets. ( We used ezclean and Allan was incredible.) They didn’t notify us so we found it on Saturday. It is Sunday morning and still wet. Never use this joke of a company. Warn everyone you know to not use this company.
They also failed to clean food particles out of multiple cabinets. Read the other negative reviews before using this company. They also broke apart our Daughter’s nightlight and scattered it across the house.”
“DO NOT USE. Not professional. Not on time. Do NOT clean. My place looked exactly the way it did after they were here. Nothing was moved. Dirt was still on floors. I have used professional cleaning services for ten years and this is by far the worse. I was told another crew would be sent the following day only to wait three more hours for no crew. A woman showed up in a skirt to take care of the touch-ups. A skirt. The problem was there was not touch-ups. The entire place needed to to be cleaned. Soap scum still in shower. The very basic elements of a clean we’re NOT done. The remedy. Giving me my check back and not making a wrong right. The worst business sense I have ever come across. I would have given no stars if I was allowed to write a review. Absolutely horrific.”
“I requested a move in service. not even close to what I required. Worst of all, I asked to have oven clean. it was a mess.
the photo attached is after Molly Maid team "cleaned".
Not sure if the problem was because by mistake they didnt have my service confirmed. So they were very "kind" and find a team that can attend my service, but they were not informed of what was expected from them. I throw away +300 usd.
Wouldnt request their services again.”
“This is one of the worst cleaning companies I have ever came across. They do lousy work first and foremost , they do not come on time for another, and the customer service people are rude like they don't care if you are a customer or not!! Wow its ridiculous! Sorry Molly maid Definately not worth the price! Straight junk. And of course this review will be deleted i get that but hopefully at least a few people see this before it happens ! If I can get even one customer to keep from being raked over the coals thats a win!”
“Absolutely horrible!! We have had great success hiring cleaners in the past, but this company is awful! After a couple of months of mediocre and inconsistent cleanings, we came home to a huge stain on our ceiling! The cleaners denied any part of it, but an external contractor and plumber both confirmed, the stain was from a knocked bucket in our master bathroom. Upon reaching out to the manager, we were told they would not take any responsibility for the damage, forcing us to seek legal support. Do NOT HIRE this company for your home!!”
“I thought it would be a great idea to use a professional cleaning service while my maid was on maternity leave. Big mistake because the crew was not interested in quality cleaning. I have a 48,000 square foot house and 2 women were in and out in 45 minutes. I called to give the company a list of everything they missed ( like, cleaning my house). They offered me a $20 discount on next service. I was very disappointed and will never use them again”
“I will NEVER use this service again! Three ladies came, one was on her phone playing a game while she was supposed to be cleaning the kitchen. She was lazy and didn't fully clean the fridge. $89/hour (4.5) hours total for not even half way good service. The staff talked to each other the entire time.So extremely disappointed! Very poor job!”
“Worst cleaning service I've ever encountered! I would not recommend this company ever. Hardwood floors had a film all over it. Did not clean my toilet in my bathroom. Mirror in living room not touched. 3 hours of cleaning at $90.an hour, I'd expected at least those things shine. They dont do dishes as it, and I guess not toilets either. Unbelievable how bad the lady in charge was. She should not be cleaning for a living. Again Were talking $90. An hour. I paid for 3 hours, and my house looked awful. Very upsetting, as I have cleaned houses myself. Unbelievable!!!”
“We booked Molly's Maid for an end of tenancy clean. We were totally aghast by the poor quality of the work, kitchen drawers left uncleaned, dust around skirtting boards, finger marks on doors. The speed in which they completed the job demonstrated the lack of attention. The weekend fell between our check out and feedback to Molly's Maid and although they initially agreed to make amends it was too late and the job had to be completed by another company because of the lack of time before the new tenants moved in. I was shocked and horrified that we were not refunded any of our £300 charge and had to pay the same again to another company to re-clean the property. I would never use or recommend the company again.”
“I have had to tell the cleaners how to dust, not round ornaments, but move them. After the last visit I found that my settee had been pushed back against a storage radiator, leaving a large scorch mark on the settee. I was told it was not their fault, it must have been moved by someone else! There is only me in my apartment and I certainly have not move any furniture. I have cancelled any further cleaning and would certainly not recommend Molly Maid. At £30.00 per hour I expected a good standard of cleaning and responsibility. Not a badly scorched settee, which could very easily have finished up being fire damaged. Definitely not good.”
