Ace Reviews

Name: Ace
Rating: 2.39

2.4 Rating 57 Reviews

33 %

of reviewers recommend Ace

Company Reviews

Questions

Metrics

2.4

Based on 57 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

Visit Website

Write Your review

Tell us how Ace made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Harry

Ace 1 star review on 22nd September 2024

Verified Buyer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only gave one star as couldn’t put 0!!! Been waiting 4 weeks for some items they still haven’t arrived no updates, no communication. I emailed and eventually got a reply but totally ignored the question of asking where my items were! I paid upfront also. They are bloody useless, honestly would NOT recommend!”

Helpful Report

Posted 3 years ago

“My Grandmother sent me a hamper for Christmas which cost her £25. The contents are worth £10 if that. To make it worse one jar was totally smashed and I cut my finger when opening the box. Rang customer service about 3 times constantly being sent to one place and another or simply being hung up on. Was told I could return it at my expense and my Grandmother would get a refund. I explained it was badly damaged but this didn't matter. No apology for the damages, no offer to replace and I know my Grandmother ordered at least 6 of these for different people. Decided not to upset my Grandmother by telling her the gift was damaged so didn't continue. Shocking customer service for an extremely overpriced item.”

Helpful Report

Posted 4 years ago

“Only reason I gave 1 star was because I couldn't give 0. Absolutely terrible customer service. After cancelling a product which was no longer required within 48 hours of ordering it they confirmed by email it was cancelled they then sent a text to say product delayed 4 days after it had been cancelled, I logged a complaint which was then responded too to say it had been cancelled and the money would be credited to my account. 17 days later still nothing, 43 minutes on the phone to incompetent call handler and a promised call back from a manager who never bothered to ring! 19 days later I get a text to say the product is now being delivered!!! 1 and a half hours talking to a manager named ryan who offered no solution and was unable to resolve he promised a call still no call to arrange collection of a product I cancelled 19 days earlier! Still no refund! Disgusting customer service. Incompetent call handlers and even worse management team. Shocking service will never be ordering again and will be reviewing on as many sites as possible to ensure other consumers are made aware!”

Helpful Report

Posted 4 years ago

“Took money for products they don’t have, only to release more “stock” later on. Clearly using customers for a nice interest-free loan.”

Helpful Report

Posted 4 years ago

“ I have recently received appalling or rather NO service. I have emailed twice with no response, called and did not get a satisfactory response so scheduled a call for a manager to call me tonight but this didnt happen. I just called again to try to find out why the callback hasnt occurred and the adviser left me hanging on for nearly 1/2 hour then they dropped my call. Was not able to find up to date info on website Ima big customer of them usually but currently very unhappy frustrated customer”

Helpful Report

Posted 4 years ago

“Do not shop with Ace their aftercare regarding crediting your account is abismal.”

Helpful Report

Posted 4 years ago

“My mum has used these for years and the last 2 order forms sent to them have been lost and when asking for another catalogue the items wanted were not there. This is terrible service.”

Helpful Report

Posted 5 years ago

“I've had no problems so far as had a number of fings ordered,so well pleased fit I've got so far even for Xmas...”

Helpful Report

Posted 5 years ago

“Quick reliable and quality goods at reasonable prices”

Helpful Report

Posted 6 years ago

“They had an item that I couldn't find anywhere else - the ordering and payment was so easy that I thought there must be a catch!!”

Helpful Report

Posted 6 years ago

“Because they keep you informed when and where you parcels are”

Helpful Report

Posted 7 years ago

“I have shopped with 24ACE for a number of years. Always find them very reasonable with a lot of variety. Customer services are excellent with dealing with any enquiries I have had, always pleasant and quick to resolve. 24ACE are a good company to shop from and I recommend them to people of all ages.....0-100 years. Well done 24ACE keep going we need you.”

Helpful Report

Posted 7 years ago

“I have received a statement from Ace requesting payment for something I have never ordered. I Have never ordered anything this company. I have Been trying to phone their help line no answer.. I have emailed the company no reply. Very unhappy.”

Helpful Report

Posted 7 years ago

“Decent price and good quality and quick delivery”

Helpful Report

Posted 7 years ago

“excellent service from ordering to being delivered. product was 100% perfect as shown online.excellent company.”

Helpful Report

Posted 7 years ago

“Ace cards & gifts offer have great value items”

Helpful Report

Posted 7 years ago

“Excellent customer service, very quick and efficient delivery service , probably the best online catalogue site I have used 10/10.”

Helpful Report

Posted 7 years ago

Ace is rated 2.4 based on 57 reviews