Ace Reviews

2.3 Rating 63 Reviews

32 %

of reviewers recommend Ace

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2.3

Based on 63 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

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Harry

Ace 1 star review on 22nd September 2024

Verified Buyer

Anonymous

Anonymous // 01/01/2019

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“I've tried five times to sign in this morning, even charged my password and still no response. Let's see how fast you respond when I don't pay you this month.”

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Posted 9 months ago

“I have been a customer for a few years.. My problem is with that catalogue they rip people off due to saying 'interest' I have wrote all my payments down everytime so I know what I am paying but my bill seems to not go down and all I am getting told is 'interest' on top of items now I have told them to block my account as I do not no longer want to be a customer anymore.”

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Posted 11 months ago

“I am leaving this review today in the hope that some one from Ace/Studio will get in contact with me, as the executive complaints rep that I was dealing with has not got back to me after me emailing her at least four times, Ace owe me money due to interest that was applied to my account for items that were returned and taken off my account, I did explain that I was not going to pay my account until this was sorted out, and have yet to get a resolution, there is obviously something going on because I cannot place an order, I cannot even get on to my account any more. I have been a customer of ace for over 30 years and I have never in all that time received such terrible service, I do hope that some one from management can get in touch to sort this problem out before I have no alternative than to go to trading standards, this is not something that I want to do, but I do feel that I should get my money returned. I am extremely disappointed that this company is keeping their customers in the dark. I keep on getting emails to pay my account but to date still no communications from the executive complaints team. I am not going to pay my account as I know they owe me money and the likelihood of getting it back is slim to none. I hope some one reaches out to get things sorted.”

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Posted 1 year ago

“Only giving it one star so I can write a review. For over a month now as a ace customer I can sign into my account and it allows me to pay, but the moment I try to purchase any thing it switches to studio and wont allow me to \I have tried every method of customer service from facebook instagram x calling the help line to be on line for over 1 hr 40 mins (charged ) to be told oh it will be fixed soon . Lies!! I was advised by customer service to open a studio account instead when i id they put a hard search on my credit rating and refused my application stating I had an ace account, then sayin oop sorry we cant do anything about removing the hard search. I feel House of Fraser are incompetent since they took over”

Helpful Report

Posted 1 year ago

“Extremely poor website and customer service, have emailed 3 times asking for help, filled in their online form, tried ringing to be told an hour wait. Once get balance paid down will be closing account”

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Posted 1 year ago

“Everything is wrong now I can't order anything and there is no one to contact anyone just useless chat bots and useless customer service I will close down my account”

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Posted 1 year ago

“I've been trying to log in to my account for over a week and tried to re set pass word but it not letting me do any thing I've tried calling and sent emails all I wont to do is pay my bill I've had to reply at all”

Helpful Report

Posted 1 year ago

“Item ordered was out of stock. Cannot contact customer service by phone anymore so had to use chat bot. Total waste of time. I e-mailed several times, only to keep being told item was on it's way, (that's when I received a reply) despite my telling them the courier couldn't collect item as it was out of stock. This was because their replies were computer generated. Their computers are not programmed to deal with such issues so you just get a standard reply. It took 3 months & umpteen e-mails for them to eventually credit the item to my account & I had to threaten legal action to get that! In the meantime, they had demanded payments which I made, otherwise it would have affected my credit rating. Now I am waiting for a refund of payments. After several e-mails with no response from them, they eventually informed me the refund would be credited to my account within 21 days. I checked after 2 weeks but nothing had been credited. However, now I can no longer sign in to my account. Even using forgotten password & entering more personal info doesn't work, it just doesn't recognise any details. It has been a month since they told me my account would be credited but I don't know if it has as I can't check. I doubt very much that they've done anything. I am now going to write to them requesting they refund me via my bank account directly or send a cheque. I do not want my account credited as I cannot access it & I have no desire to order anything from them anyway. I want my account closed & NEVER want to deal with them again. This company has gone right down hill. You cannot communicate with anyone directly, only computers, which just churn out the same responses no matter what the issue, that is of course, if you get a response at all. I would warn anyone not to open an account with this company or order anything from them. Their customer service is non existent, they rarely respond to e-mails & when they do, they are irrelevant due to being computer generated. The phone number they advertise is for their financial dept only & if you manage to get through to them, they turn you away telling you to contact customer service. The whole company is a shambles now.”

Helpful Report

Posted 1 year ago

“Cant sign into my account keeping asking for password reset , it doesn't work absolutely awful, have been a customer for years so disappointing and soooooo frustrating just appalling”

Helpful Report

Posted 1 year ago

“Can't sign into my ace account have been going round in circles and getting nowhere keep getting told to do my email password and postcode but never works like it used to .My bill needs to be paid tomorrow 21st February can't get through to anyone my husband has also tried for me as he has a studio account so someone needs to phone me tomorrow as I am not happy Mrs susan Jennings”

Helpful Report

Posted 1 year ago

“I have credit on my account, but Ace won't let me add to my account it keeps taking me to a payment page for credit card or studio pay, it wants payment in full for items, what's the point of a credit account if you can't order items on credit, no customer service or human to speak to only an online Bot....”

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Posted 1 year ago

“Since changed to protect you're account having nothing but trouble with them I have credit with ace yet keeps taking me to studio where I know I have no credit on that Iade a big payment today and the customer service is awful no way of contacting them I would never recommend this catalog to anyone it's a joke”

Helpful Report

Posted 1 year ago

“Yet again ordered something allegedly in stock on the ACE website only to get an email on the last possible day for delivery to say they are out of stock. This Company lies. Will NEVER use them or STUDIO again.”

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Posted 1 year ago

“Product as described - very good customer support. The price had dropped after purchase and they sorted a partial refund very quickly and sensibly without forcing a return.”

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Posted 2 years ago

“Cheap and cheerful is what you pay for. Have used Ace and Studio for years and have been happy with most Products. Their administration process and customer service however is abysmal.”

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Posted 2 years ago

“My order price was £39.99 but have been charged £40.00 if they do this to every customer they are illegally making a huge profit So be aware if you order from them customer service is absolute joke”

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Posted 2 years ago

“I am disappointed that I haven't yet received my latest catalogue.I phoned over 2 weeks ago and was told l was being sent one.As yet I have received nothing.I have been a loyal customer for years and feel very let down.I thought I was a loyal customer but obviously not.”

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Posted 3 years ago

“The worst company to deal with Shorts aren’t the right size as advertised Customer service in terms of dealing with returns and exchanges is disgusting They don’t care about the customer being satisfied with the actual article of clothing”

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Posted 3 years ago

“Customer service is non existing tried emailing tried online form they dont get back to you I wouldnt recommend”

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Posted 3 years ago

“301 in parrish,they wouldn’t accept a pipe part that they knew it was theres”

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Posted 3 years ago

Ace is rated 2.3 based on 63 reviews