Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,005 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,005 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Aliexpress made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aliexpress 1 star review on 27th November 2024

581

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AliExpress Fraudulent Business Practices – Won’t Honor Welcome Deal Terms And Will Not Refund When Product is Defective. My family ordered 5 cosplay costumes from AliExpress under their “Welcome Deal” promotion for new accounts which states that they guarantee “Free Returns” within 15 days of receiving the item. We verified this on their website and in chat sessions with their customer service agents before ordering any product to make sure we would not have any problems if the item did not fit or wasn’t right. When an item we are disputing the charge for was received, it had defects, so we requested a return. The Welcome Deal alone should have guaranteed us a free return, but the defects definitely put it in a category that AliExpress states clearly on their website qualifies for free returns and a full refund. Rather than granting the return request, to our astonishment, AliExpress handed off our return to the seller even though AliExpress is the one guaranteeing the Welcome Deal free returns! The seller of the product kept requesting additional “evidence” of the defect, requiring more pics, videos, and explanations. Neither the seller nor AliExpress would honor AliExpress’ own policy for Welcome Deal returns. This is false advertising by AliExpress with the intent to defraud the customer. I guess we’re not welcome. We have chat transcripts where an AliExpress agent acknowledges “This is seller’s fault, not yours”. AliExpress offered a partial refund which we hit the “reject” button on because we are due a full refund and free return shipping with a prepaid shipping label as advertised on the AliExpress website. AliExpress is not standing behind its clearly stated policies and will not resolve this and this is just dragging out now for over a week, so we are disputing the charge. If we knew AliExpress was lying, we would never have ordered from them in the first place. AliExpress screws everyone over who has regular returns or even defective/damaged claims because they know only a fraction of customers will dispute it with their credit card companies. AliExpress desperately wants to hang on to those valuable US GNPs because they are worth much more than their yuan, so they defraud us Americans. They know they can keep the majority of the money claimed because some people will just take the small partial refund offered, and they know Americans will give up and don't have time to keep providing additional, never-ending proof, pics, videos, and essays. And then AliExpress still rejects the claim anyway. It's their job to argue with the customer and AliExpress never intends to refund the customer. It’s their racket and borders on deceptive and fraudulent business practices. They have no intention to run an honest business or uphold their own stated policies, as it is a sham. AliExpress' whole system is a racket of deceit and manipulation. Beware of this site. We will never, ever buy from AliExpress again. It’s not worth the hassle and headache!”

Helpful Report

Posted 1 week ago

“Just terrible service and very misleading. Offering descriptions of something and then sending something different. When trying to contact their Customer Service all I got was the run around. Had to dispute the case with my AMEX card. Patpal was not much of a help either.”

Helpful Report

Posted 1 week ago

“AliExpress doesn't allow returns. I bought a water timer but I didn't use and I wanted to return. AliExpress didn't provide a return link and refused to provide a return label after many attempts to contact their online customer service. I would recommend to avoid buying from the website especially for overseas customers since they don't want to receive returned items.”

Helpful Report

Posted 1 week ago

“Worse experience I have had. Product shipped and I received two weeks later only to learn that it does not fit. I have tried to communicate with Aliexpress but no success. It is such a hassle!!! I will never buy anything from Aliexpress again!!!!”

Helpful Report

Posted 1 week ago

“correctional Aliexpresscustomer service number +1 8054105600facilities are located in Wallkill. The hamlet's attractions include the Walden–Wallkill Rail Trail”

Helpful Report

Posted 1 week ago

“ALI EXPRESS is the most corrupt on line company ever. They steal customers money and claim product delivered. They make no effort to to check if buyer received product. TOTAL SCAM!!! They are involved with illegal, criminal activities and should be banned internationally!”

Helpful Report

Posted 1 week ago

“All seller and Ali express company they are scams.”

Helpful Report

Posted 1 week ago

“If something seems too good to be true it probably is. Many of the stores on AliExpress advertise items 90% lower than Amazon or Temu but they never ship the item out. I experienced this a four or five times with different items. Aliexpress does nothing about it. Sure you get a refund but you lost out on opportunities other sites might have had. I just deleted my aliexpress account I will not be shopping there again”

Helpful Report

Posted 2 weeks ago

“i was just contacted by a fraud victim that Aliexpress fraudulently put an order for a winch plate and tried to mail it to me from the victim's Amazon account. Aliexpress has been unresponsive for over a week. I will never use them again!!”

Helpful Report

Posted 2 weeks ago

“"After charging my card the correct amount of around $288.00, I began receiving multiple emails urging me to buy more products—including the same item I had already purchased! After waiting over a week with no useful tracking information, I received this disappointing email: 'Your order xxxxxxxxxxxxxx has been closed due to a "timeout"—Expired. The seller failed to ship your order on time, and a full refund will be issued automatically within 3 to 20 business days.' It’s unacceptable that payment was taken instantly, but I now have to wait anywhere from 3 to 20 days to receive a refund for an item that was never even shipped. This is incredibly frustrating and far from a positive experience. Based on this, it’s unlikely I’ll be making any further purchases in the future."”

Helpful Report

Posted 2 weeks ago

“I’ve been trying to get my refund of cheap hair from aliexpress since SEPTEMBER 2024 and up till now no regards at all FROM THE SENIOR TEAM THEY ARE VERY INCONSIDERATE AND WICKED THEY DO NOT HAVE NO EMPATHY FOR THEIR CLIENTS I’m just tired of been scammed by ALIEXPRESS AND THE SELLER NOW and the funny thing is that the seller constantly increases the prices of their hair but the quality no I’m 100% sure that they are working together to scam their clients OR THEIR MONEY I’ve been trying to get open a claim for days now THIS IS UNFAIR to all THE GIRLS out there do not buy THE HAIR FROM ALIEXPRESS IS CHEAP BUT IT DOES NOT LAST IS BEST THAT YOU INVEST YOUR MONEY IN RAW HAIR AND IT WILL LAST YOU MORE AND THE TEXTURE WILL BE ALWAYS THE SAME”

Helpful Report

Posted 2 weeks ago

“Never received my order. Told me it was at post office and not there. Tracking number shows it was sent back to sender Tried to get refund and was denied. Do not buy from this company”

Helpful Report

Posted 2 weeks ago

“I ordered some item from Aliexpress, I have not received them. I tried to contact the sellers and found they look like using a machine to talk with me, it is helpless. I was told the items have been delivered to me. If not got, ask me to give a proof. It is very strange, delivery guarantee aliexpress, you should give proof, every step should be got record including receiver's signature. You should know that it is hard and impossible for a receiver to show a proof, because the courier often ignores the request by receiver. I really do not what I can do?”

Helpful Report

Posted 2 weeks ago

“Als je 3 weken moet wachten om een retourlabel en evenveel versies hoort als contacten... Echt leuk. Mijn probleem is nog steeds niet opgelost.”

Helpful Report

Posted 2 weeks ago

“!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!”

Helpful Report

Posted 2 weeks ago

“The package was lost, I provided the proof that the deliverer didn't receive it at all and here I am, fifteen days later without Aliexpress refunding the package. Disgusting customer attention, and only proves that this company will only care about the money and will not listen to the legit complains and demands from the customer. Better search for alternatives or go for Amazon at this point.”

Helpful Report

Posted 2 weeks ago

“They did not deliver to my house. My porch looks nothing like the picture they posted for delivery . They are a scam site.”

Helpful Report

Posted 2 weeks ago

“Please stay away from this broker, I had a lot of faith in the company but they have disappointed me and my friends. They held a total of 100 btc and 6 eth. That's a lot you don't have heart and plan to block me, Scam. No trust, by then i went online because i was so worried looking for a lot of way to to solve the problem that i am going true, that was when i saw a review about a woman Sandra Ava, he connected me to a recovery company EMAIL :: ( m o r r i s m e i h u a (@) g m a i l . c o m ) the process was easy and stressful, this is a review that will help to know what you should do immediately whenever you are being scammed, i have actually lost a lot of my money to this company honestly but To God be the Glory I got it back. All thanks to Mrs,Morris Meihua you can also contact them on Email::( m o r r i s m e i h u a (@) g m a i l . c o m ) OR on WHATSAPP:: +1---(559) ----214---9914 . If you are having problems with any broker which you are invested on or any website, I promise you they are going to try their best to help you out.”

Helpful Report

Posted 2 weeks ago

“They don’t even deserve a one star stay away scammers beware you will get taken for all your money they are the worst company beware beware is all I can say stay far away!!!!!”

Helpful Report

Posted 2 weeks ago

“I buy a T12A Suction Tin Gun Desoldering Station and it dint not work ( no power). i return it. and waiting my money back to my account, the all ways asking the same questions if i return it , the have the ticket and the order number, i don't know what is going on??”

Helpful Report

Posted 2 weeks ago

Aliexpress is rated 1.4 based on 3,005 reviews