Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 2,993 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 2,993 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ORDER NUMBER 3034539853489220 I bought a seiko prospex automatic watch ssc813p1 as it was advertised 1/5/2024. In about 15 days i received a fake replica watch with a plastic quartz movement and a tin made bracelet. The watch quality is awfull. The bracelet smells like tin. And the watch isnt even well aligned at 12 o clock. Generally is a very bad watch. I opened a dispute to aliexpress send photos and videos to them and their decision was that i have to return the watch but i have to pay the postal cost (This is standard for all returns). But the postal cost from greece to china is over 50 euros... So i was deceived from i fraud seller i proved it and I have to pay again.... The buyer protection doesnt work. The fraud seller wins...I will throw the watch to the garbage!!! I lost 57 euros.”

Aliexpress 1 star review on 22nd May 2024

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Posted 6 months ago

“I got notices that item delivered and signed for, I'm the only one here. Item never was delivered and I will never buy from AliExpress again.”

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Posted 6 months ago

“Some of the items are not bad. But the bad part is that Aliexpress return policy. For some reason, Aliexpress is very protective of its sellers. Thus, Aliexpress will 1. ask you to pay return shipping back to China which is ridicules and does not make sense. or 2. grill you about why you need to return the item 3. slow to respond or never respond. If you plan to buy small items that you don't care if can't return. You can always give to a friend/family member or just donate to charity. Otherwise, you might want to think twice because you'll be securitized when request for returns.”

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Posted 6 months ago

“I bought electric scooter April 29 I received it May 16 and the next day I charge that battery I plugged in back to boom spark but there is that cable is connected dead burn I asked for helpful. AliExpress didn’t help me just detect detect time and they want to return the scooter to China back and paid the fee for the sent 160 pound it’s around $600. I have to pay the shipment fee. They don’t have the people.”

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Posted 6 months ago

“aliexpress are con merchants DON'T BUY ANYTHING FROM AIEXPRESS THEY DONT FUND YOU IF ROYAL MAIL RETURN IT TO CHINA WHEN MY ADDRESS LABEL HAS THE UN READABLE ADDRESS ON IT A LOAD ON CON MERCEDES”

Aliexpress 1 star review on 20th May 2024

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Posted 6 months ago

“They are a scam. I have paid $200 for a TV stand and received nothing. When I contacted AliExpress, they said seller has shown proof that it was delivered. However, the item was not delivered to my home. The picture that FedEx had on tracking site shows a house that is clearly not my home. I have provided both screenshot from FedEx tracking and my home picture, but AliExpress disregard my proof and still gave my money to the seller. AliExpress said they will only take a signed statement from FedEx stating the item was not shipped to my home. I have asked FedEx and they refused to provide such statement because I am not the shipper. AliExpress site has tons of people with similar experiences and end up lose money to the site. There purchase guarantee means nothing because the whole site is a scam. I will never buy anything from this site again.”

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Posted 6 months ago

“AliExpress offer $1.99 shipping on most orders under $10.00. On other purchases over $10.00 shipping is free. The situation with shipping charges are not correct at all, no matter if you paid for shipping or it was free, you can expect to pay shipping charges to USPS once they attempt to deliver the package! Now your USPS courier will tell you that shipping label used by AliExpress or their sellers are FAKE. If you don't agree to pay additional amount to USPS they will ship those items back. The bad situation is also that AliExpress customer service will promise you to solve the problem bur in reality they wont do a damn thing, same goes for their sellers. The only thing that you can do is dispute charges with PayPal or you Credit Card company! GOOD LUCK with AliE.”

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Posted 6 months ago

“Customer service are not there to help, just to calm you down and do nothing about it.”

Aliexpress 1 star review on 15th May 2024

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Posted 6 months ago

“Nice pictures it is. However build quality is very bad. Poor quality materials and poos craftsmanship as well. I know the price is attractive, you are getting what you paid for.”

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Posted 6 months ago

“order selfie stick on april 152024 estimate delivery date is may 1 2024 then receiped email sail the order is delay and on may 7 2024 another email said the order was deliver and sign for.try to contact seller YHONH CONSUMER ELECTRIC STORE to no available. log in my account with order# and find nothing.also chat with customer service she said i have to use phone with apps still did not find my order”

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Posted 6 months ago

“Not even worth 1 STAR. Worst experience ever. I ordered a wood jointer from them. Expected latest delivery date was May 11 (3 weeks from order day). It’s now May 14 and I still haven’t received anything. I checked on the website and found my order was gone. I logged into the app to check the notification and saw “seller failed to ship your order on time. A full refund will be issued automatically to your original payment method within 3 to 20 business days.“ FOR REAL ALIEXPRESS??? You couldn’t send me any email. You have charged me the money and have been holding it for more than 3 weeks. Now I have to wait for possibly another 2-3 weeks to get my money back ??? YOU DELAYED MY PROJECT. It’s just like YOU BORROW MY MONEY FOR OTHER INVESTMENT FOR several weeks without interest. Checked back and found the price for the same item went sky rocking. From $176 to $475…. Wow “Good job” ALIEXPRESS. 👎👎👎”

Aliexpress 1 star review on 14th May 2024

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Posted 6 months ago

“If there is ZERO star, I would pick that. Very horrible. I spent lot of time choosing the right product online. Finally I found one in aliexpress with better price and I placed an order. After placing an order, aliexpress even gave FedEx tracking number and mentioned my product has been shipped. On arrival date, I got an email from aliexpress that my order has been canceled and order is closed. Not sure what this means. And it says I'll get my refund in 20 days. Why would aliexpress hold my money for a month if they can not deliver my order. Terrible business and I would never recommend anyone to buy from this site. I felt like this is scam to get money from people.”

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Posted 6 months ago

“Their product descriptions are deceptive. After your bad experience if you to back and look you will find a tiny greyed out section that says what you are actually getting. Do not waste your money trying to save a few dollars.”

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Posted 6 months ago

“I had shopping from AliExpress 5 months ago the items isn't same as explaining on site i returned items. Before returned i spoke with customer service they told me shipping fee is refundable but now more than 4 month i waiting for my money but they said we give coupons but i pay out of pocket i don't want coupon. There's like traps. I completely disappointed from AliExpress. I can't trust them anymore”

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Posted 6 months ago

“I have a 2018 Chevy Equinox & needed to replace the passenger side door mirror cover. I ordered this part TWICE (different part #s), both times it took almost three weeks to even receive my order! Once I finally received my order(s), the parts came in WRONG & their part's description on their website says it will fit my car!! The part is about an inch larger than it's supposed to be & IS TOO LARGE to fit my car (I tried to attach PIC to this review & the system won't upload the .JPG which is not corrupted). THAT IS FALSE ADVERTISING ON THEIR WEBSITE!! I immediately returned both parts via USPS using Ali Express' issued USPS label. They refunded my first sale but denied my second refund stating it was not received in a timely manor. By the way, their website says "your first return shipping is free", but they expect to charge for any other returns even if it's their fault the product doesn't work????? (Unfortunately, I just returned my 2nd order thru the USPS package window without a receipt of dropping it off-won't do that again.) HOWEVER, I think Ali Express received the package & just closed out my return online by saying it wasn't returned on time. DON'T BUY FROM THESE CROOKS! THEY ARE SCAMMERS!!!”

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Posted 6 months ago

“I wish I could give 0. They are scam. They give you a tracking number. Suddenly you will receive a confirmation that your package was delivered. When you check, its clearly not your house or neither your package. When you try to dispute, they say its a Fedex issue. And they keep your money. And you never received your package”

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Posted 6 months ago

“I ordered a Bosch Router on May 3rd. Never heard from the company expected arrival date of ay 12. Contacted the seller on May 11 to try and get tracking info. Received a message on May 12th saying "Dear friend, the product you bought is only one left in our warehouse, but that product is not perfect. We have no way to send it to you. Can you cancel the order?" I will never do business with this company again. Typical Chinese company, can't trust them!!!”

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Posted 6 months ago

“WARNING ITS A TRAP............ WARNING ITS A TRAP............ stay away from it ~ stay away from it! it is a trap. I never ever had such a bad experience in my life. I order and paid, but delivery never happened. My order cost me 340chf customer service had a bad logic and never helped at all, they keep asking you to provide evidence for not receiving the goods. and all of their seemingly protection and request procedures are all lies, not help at all. in a word, Stay away form it”

Aliexpress 1 star review on 12th May 2024

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Posted 6 months ago

“Some stores sell counterfeit products and then if you open a case, aliexpress decides to send back the product at your expense as if it were your fault that they sell counterfeit products. it's not right, sh on you!”

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Posted 6 months ago

“Worst experience ever. They provide tracking number which can’t be verified then automated email comes which states that item was delivered and order was fulfilled. Zero communication. Save your money, shop elsewhere!”

Aliexpress 1 star review on 11th May 2024

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Posted 6 months ago

Aliexpress is rated 1.4 based on 2,993 reviews