Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,101 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 6th January 2025

Art

Aliexpress 1 star review on 5th January 2025

Richard

Aliexpress 1 star review on 3rd January 2025

John Pec

Aliexpress 1 star review on 24th December 2024

Fahadullah Shah

613

Anonymous

Anonymous // 01/01/2019

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“1st order ever for 285.00....took 3 weeks to supposedly get delivered..they responded it was delivered...never appeared on my doorstep(I don't have a problem with packages disappearing)...also, coincidently, my spam ware went crazy after I bought this item from them...all efforts to get communication to have the item refunded to me must have traveled to another dimension as they never respond. If you like to waste your money and have your machine get bogged down with spyware then aliexpress is the way to go....”

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Posted 6 months ago

“They don't send the item. They just send a piece of paper. And then because it gets lost they charge you and do not refund you.”

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Posted 6 months ago

“okay products,but if you want a return or refund,your going to go through hell,thet do not want to give you your money back and they'll say the oposite the whole time chatting to them on live ,that they'll help you,but in the end they wont,they have no telephone support,so you'll have to keep explaining your issue over there live chat with multipule agents ,they sound nice,but its all lies aswell the seller too. waste of time trying to get a refund.”

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Posted 6 months ago

“AliExpress are scammers. Do not buy from this site; the products never arrive. When you file a complaint about not receiving your items, they ask for proof that you didn’t receive them. In reality, they should provide evidence from the carrier confirming delivery. For instance, on June 12, my purchase was marked as being with the courier in my city, ready for delivery. Over several days, the status indicated that the delivery was delayed, and I was asked to excuse the delay. Then, suddenly, on June 19, the status changed to 'delivered,' but nothing had arrived at my house. I contacted them multiple times, and they kept asking for proof that I didn’t receive the item, which is impossible to provide. Instead, they should have to show me proof that the purchase was delivered to my address or another location if that were the case. I wholeheartedly recommend not wasting your money, as this company is a scam. I regret not checking the reviews on Google before making the purchase; if I had, I would have seen numerous negative comments and avoided this trouble.”

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Posted 6 months ago

“DO NOT BUY through Aliexpress, it is full of scammers taking your money and Aliexpress is part of it. There is no buyer protection as they claim on their website, and even though you can prove without a doubt that you were scammed, they still side with the scammer and take your money. Do yourself a favor and buy it from Amazon or someone who isn't based in a country that hates you.”

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Posted 6 months ago

“2nd time purchasing items from here, and both times there was issues with shipping, had to ask for refunds twice smh”

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Posted 6 months ago

“this is a robber site. 100% BS. all those buyer guarantee, return guarantee are all BS. they are all robbers. sent a damaged product to me. asked to return the product and they will refund together with the postage but after getting their damaged product, refused the refund. this is a regular robbery from a robber company. rubbish company”

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Posted 6 months ago

“Received a counterfeit item, reported this to AliExpress as they claim to cover this under their Buyer Protection. AliExpress denied the claim and their customer service don't care at all. Avoid.”

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Posted 6 months ago

“If there was an option to leave 0 starts, I would do so. I ordered a pair of jeans, received a sticker of a naked man. I was emailed more than once to confirm delivery, which I refuse to do as I got nothing remotely close to what I ordered. I emailed Ali express with a screenshot of the email stating the jeans had been delivered, and a photo of what I actually received, and have not received any response. I would strongly advise not to order from this site”

Aliexpress 1 star review on 3rd July 2024

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Posted 6 months ago

“I purchased pete the cat blankets for my childcare center. I was not pleased with the quality and size. I requested a refund and to return the items. They satisfaction guarantee return and refund. That is not true. I was told I have to wait 90 days to get a refund. Do not buy from this company. You may get lucky and something is good, but don't get an item of poor quality. It is a nightmare to get my money back and return these items. I am aggravated to say the least and they will never and I mean never have to worry about be buying anything from aliexpress. I won't take anything from them even if it was FREE!! I am waiting to get my money back!!!”

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Posted 6 months ago

“I ordered a watch for a present and the box arrived totally broken, the watch itself had scratches and looked poor quality. I asked for a refund and sent the item back. They promised to repay to my bank account within 3-5 days. Instead they have now transferred it to a bonus account in order I can use against future purchases. A right scam. Will never deal with then again.”

Aliexpress 1 star review on 2nd July 2024

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Posted 6 months ago

“Still holding my refund for weeks now. 2 weeks after purchasing from aliexpress, I get a message there is quality control issues and to cancel order. I could have bought elsewhere. Never again!”

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Posted 6 months ago

“My package was damaged and the seller told the logistics company to destroy it- and wanted me to prove I never got it. They wanted all of these ridiculous letters from customs and the post office, things they knew would be nearly impossible to achieve. Sadly, the seller basically stole my money. Aliexpress denied my refund, I will never shop there again.”

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Posted 6 months ago

“Aliexpress is a scam. I have been robbed on two occasions the last month by placing orders with Aliexpress, only to find out they've scammed me out of my money and no items are forthcoming. I battle to contact them for refunds but none of their channels work to help you. Be warned and remove your aliexpress app. Rather buy from reputable sellers”

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Posted 6 months ago

“Ali Express - This is a terrible platform service they are non-responsible. It appears the vendors can treat their customers anyway and they don't care. DON'T BUY ANYTHING FROM THESE PEOPLE, YOU WILL NOT GET YOUR ITEMS- I WOULD SUGGEST GOING TO AN AMERICAN COMPANY WHERE THEY UNDERSTAND HOW TO TAKE OF THE CUSTOMER. I ordered a Beta Se Pool Cleaner for Ali Express vendor, Once I checked out I saw a coupon that gave me $40 off the price. I waited for 8 days no communication from the vendor and they let the order expired because they made a mistake by offering a coupon instead of the standard price so they failed to ship the item and an automatic refund occurred. By the way, I lost the coupon also however the item was refunded. I called Ali Express and explained what happened and explained what happen. Of course, I expressed my disappointment all they could say was "I'm sorry", and then suggested I purchase the item for someone else. I found the same Itrem (Beta Se Pool Skimmer) for a little bit more money on July 26, 2024. On July 1, 2024, the vendor informed me they did not have inventory, however, they are still selling the item online it indicated 4 were in stock. I called Ali Express and spoke with a representative all she could say was I'm sorry? She indicated they I would receive a refund in 5 days July 5, 2024. I would never shop on this platform ever again......... their vendors are dishonest people”

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Posted 6 months ago

“They took my order and payment for a yard cart. After ten days of it not shipping, I asked for a cancellation. Trying to communicate with this outfit is nearly impossible. Just pay a little more and go with Walmart or Amazon or try their rival, Temu which does seem to ship much sooner.”

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Posted 6 months ago

“Twice I ordered an item and both times it never arrived. I got fake tracking numbers from AliExpress and messages saying my package had arrived at post office in Canada. I contacted Canada Post and they have no record of these items arriving. Fake tracking numbers, fake documents showing package arrived at post office. I disputed this with AliExpress and they sent message saying package arrived at Canada Post and case is closed!!! WTF!!! You blatantly stole my money TWICE!!! Don't deal with the Cycling Store!!!”

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Posted 6 months ago

“And Express is full of fraud, sellers and the customer service they easily lied to you. They tell you you have 90 days to return it and when you request to return even immediately after you received the item they close your request. They say you did not return it within the 90 days policy, no matter how many times you appeal they close it and no refund. The whole website is full of fraud. Customer service easily lie to the buyers they say we help you, but they never do do not buy from AliExpress.”

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Posted 6 months ago

“Returned a defective product and did not receive full refund. Every time when contacting aliexpress via the app, I had to give all my details even though I was logged in. Finally I got a voucher that was covering most of the difference, but when I tried to use it, it was expired, because I was not told it would expire after 2 months, even though it took me more than one month to come to a solution with the voucher. So I advise you to stay away from AliExpress and stick to the respectable webshops that care about their clients.”

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Posted 6 months ago

“This company does not have CUSTOMER SERVICE !!! only virtual agents who does not give answers. they call it live chat. I spent HOURS trying to get answers. Impossible. I did not receive my orders because they did entered wrong shipping address. now I can not receive my orders or refunds. I can not communicate to real person.”

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Posted 6 months ago

Aliexpress is rated 1.4 based on 3,101 reviews