Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,005 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,005 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 27th November 2024

581

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complete and total rip-off. Complaints are not handled fairly. AliExpress automatically sides with their Chinese suppliers rather than any customer.”

Helpful Report

Posted 5 years ago

“I put in a order for a soap item mid May, it's now mid July. Tracking site is bogus and I haven't received my purchase. Bad customer service.”

Helpful Report

Posted 5 years ago

“I order hair from seller prom queen on this site never got my hair or my money back aliexpress said I have wrong address.. my address is correct the tracking just say it was delivered to my city.... never again don't trust them they kept my money”

Helpful Report

Posted 5 years ago

“Avoid Aliexpress at all cost. I received a defective item and opened a dispute. They never consider you as a customer, once you pay for a merchant, they will ignore your request no matter what. Aliexpress claims 100% return guaranteed, which is a total BS. Do NOT BUY FROM THIS WEBSITE. All you're getting yourself into is paying for a chinese trash which will never work.”

Helpful Report

Posted 5 years ago

“Ordered shoes never recieved them had item in dispute now my whole order was deleted .”

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Posted 5 years ago

“They will squeeze your money out if we are opening a dispute, useless customer service. there are no common set standards. Initially, they will support. After that, they will start telling stories and make run around and at last, they will terminate your account without even giving notice and you lose your money. They have sent me a dummy product. They don't wanna refund me the amount. They're pointing to the seller. The seller won't answer and make you run around, waste your time and effort and they want you to stop questioning them. This website is not trusted worthy. Don't use this website, else ready to lose your money for nothing.”

Helpful Report

Posted 5 years ago

“Customer service doesn't exist with this communist vendor. You cannot reach a representative to discuss problems with an order and a short in refund on a an order a seller couldn't supply. 7.25% lost in the transaction. Communism pays only in the ALIEXPRESS world. Be prepared to lose your money.”

Helpful Report

Posted 5 years ago

“Very very worst customer service I have ever seen in the past shopping other app.. I ordered 12th May 19..still my parcel not received yet..”

Helpful Report

Posted 5 years ago

“Received just 3 items out of 11 Now I am afraid to use this site SORRY! Never using it again”

Helpful Report

Posted 5 years ago

“Ordered 4000 watt inverter. 24 volt input and 120 volt output. It would only produce 70 volts. They promised to repay shipping cost back to china. 105 dollars. Now they will not repay”

Helpful Report

Posted 5 years ago

“My name is Cathy this isn't a place to go too buy anything cause like others say it does take over a month by the time you get it maybe lost or they never sent it cause it happen to me I order a pair of snow boots they told me they were sent in April of this year guess again they were not here at all.They hit my account 356 times So please don't go to them for anything they are conning you I wouldn't go back to them at all And by the way I was looking on other sites the exact same clothing same everything was on other sites. the return funds you would be lucky to get it back the jewelry is fake the only thing I can tell don't go there look some where you know that they wont con you instead of a full star a half one and another thing is you cant Deactivate your account because they will say you have a unfinished order when you know yourself your finished Your better off looking some where eles for what ever you want and it may not be what you seen on their site”

Helpful Report

Posted 5 years ago

“Ali seller shipped me a defective product. Now wants me to pay to return it. The shipping cost is half the original cost. This is very poor customer service. I will not buy from Ali again.”

Helpful Report

Posted 5 years ago

“i really dont get these weird bad reviews but i actually love aliexpress. its so cheap when it comes to all my stuff and i dont have to worry about having a refund because 1 dollar for 1 wrong case doesnt make me mad. i love aliexpress. just please have an option for faster delivery.”

Helpful Report

Posted 5 years ago

“Be warned! Don't buy from Aliexpress unless you can afford to throw your money away. I ordered an Android TV Box. It had a defect with sound being distorted. Unable to understand conversation etc due to distorted audio. After much back and forth via messaging I am told to return the box to China at my cost. Shipping to China via Canada Post is half the price of a new box. So I am to pay much more and wait months because they are shipping defective products. Not a chance. This device goes in the garbage and I order a new one from Amazon where there is a return policy with free shipping.”

Helpful Report

Posted 5 years ago

“AVOID - RUN with your wallet... This company does NOT have buyer protection as they advertise! Awful to NO customer service! Dress not even close to advertised paid more for custom- Arrived in 6-7 weeks NOT EVEN close to advertised not even close to the custom size, not even the correct color!!! $95 gone- & I am stuck with this piece of garbage!! AVOID !!!!!”

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Posted 5 years ago

“The only thing missing on there disputes is Rod Sterling and the Twilight Zone music. They asked for pictures and information. I sent it then few days later they asked again. Everything just goes in circles.”

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Posted 5 years ago

“Bought 2 dresses on Aliexpress. The seller sends a message saying because my country is so far away that he needed .5 extra cents. 5 cents!! He sent a link to pay this extra .5 cents. I told him to buzz off, that I had already paid his asking price and to kindly ship my items. He retaliated and shipped them to somewhere in California. I live in Connecticut. I contacted customer service. They are giving him 5 days to respond to me but he is not required to. If he doesn't they claim they will refund in full. This guy shouldn't even be allowed to sell after the scam he pulled for the stupid .5. The store name is Youyedian Store. He's a crook and Aliexpress is allowing him to do it. Not much integrity over in China I guess😡”

Helpful Report

Posted 5 years ago

“Its very bad online service, never order on this. I have ordered four ties , they deducted the amount but at the end i have received only one tie. its horrible and disgusting.”

Helpful Report

Posted 5 years ago

“Unless you want to receive hundreds of text messages that will not stop no matter what you do, then avoid this website! The text messages are sent to a whole bunch of different numbers and FROM a whole bunch of different numbers, and all the receivers keep trying to get the texts to STOP, but they don't. I can't afford to change my number. This is COMPLETELY unacceptable.”

Helpful Report

Posted 5 years ago

“Purchased a remote control. Wrong article delivered, looks completely different as shown and described. Aliexpress is ignoring request for refund, incl. management team around Daniel Zhang. Poor and not reliable shop, avoid it!”

Helpful Report

Posted 5 years ago

Aliexpress is rated 1.4 based on 3,005 reviews