Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 2,986 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 2,986 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Es una mierda compre una bicicleta electrica dice que el embio es desde eeuu y no la han embiado y la bicicleta no a parece no compren aqui que es una estafa despues que cobran el dinero apasar trabajo para recuperarlo”

Helpful Report

Posted 2 months ago

“Aliexpress is a short-term monely lending company. They take your money, accept your order, and after 2 weeks when their financial situation improves return money to your account stating that the order could not be completed. Every time I make order, there is at least one item that can't be sent. In such case you can't leave feedback to the actual seller. Moreover, when you finally manage to get the item you paid for from them and it's fake, broken or missing, the refund process is a nightmare. I got 3 items bundled together in AliExpress quick delivery and one was missing. They demanded astronomical amount of evidence they were not entitled to and refused a refund. After submitting the evidence required by law, I got money back from my bank within 1 day. AliExpress is a waste of time, they don't respect laws in the countries they sell to and don't honor their own policies.”

Helpful Report

Posted 2 months ago

“AliExpress is a fraud. Order something from them and they received the product back. But want refund my money back. Please people don't buy from them. I have never had that problem with ebay or amazon. I been going back in forth with these people for a month now. And you can't even talk to nobody. They are scamming people. Be careful”

Helpful Report

Posted 2 months ago

“Was essentially robbed of a high ticket item. Received an empty tiny envelope filled with bubble wrap whem it should have been much larger or a box considering the content. Now it is a nightmare back and forth communication or more accurately, lack thereof. Avoid.”

Helpful Report

Posted 2 months ago

“Bought a part on Ali express and never received. Now, they just randomly closed my complaint. I assume that I will never receive my part or my money. Never spend another nickel with them”

Helpful Report

Posted 2 months ago

“Lied about delivery refused to provide my alleged signature Total con Refused my proof”

Helpful Report

Posted 2 months ago

“I got relief after been duped of about 555,000$ by money laundering fraudsters, kept me in traumatized but as God never fails. I got introduced to theresachin recovery group and they helped me recover all my lost funds with their experts, I’m glad to be happy again. You can reach them if you’ve got related issues like mine giving you sleepless nights & overthinking, definitely you will get redemption like me too. Talk to them through Email : t h. e r e. sa ch in. 1212. @ g m. a. i l . c. o. m WhatsApp/Call : + 1 2 3 4 3 0 0 1 5 4 4”

Helpful Report

Posted 2 months ago

“quotex is my favorite trading app the deposit and the withdraw is faster than light it take just 1-3 minute. The app have many tools to make the trading experience more easier you can open a demo acount and get 10000$ to upgrade your trading skills in friday quotex creat a free tournament the 1st place get 300$ and the 2nd get 200$ and the first get 100$ quotex is the best trading app.”

Helpful Report

Posted 2 months ago

“Tried them twice. First time they took my money and told me the item was out of stock and I got to wait a week for my refund. Second time they told me that my order was too old and had been closed... AFTER I paid and would have to wait a week for my refund.”

Helpful Report

Posted 2 months ago

“I ordered speakers one came damaged and Ali express don't want to know or sort Branwish was the store who seem to try and scam”

Helpful Report

Posted 3 months ago

“WARNING!!!!! Please don't use Aliexpress. You may not receive your order.”

Helpful Report

Posted 3 months ago

“Warning..if you order from this company..u might want to do so using a reloadable card, not a bank card. I use my cash app card for everything I order..I only made one purchase through this company months ago..I just received 2 seperate notifications from cash app stating my $84.85 payment to AliExpress was declined due to insufficient funds!!. Like I said, I have not ordered anything since the 1st time a few months ago!!!”

Helpful Report

Posted 3 months ago

“I would give them ZERO stars if that was an option. I ordered a rug and they IMMEDIATELY charged my card but sent me no confirmation email, no confirmation or order number, and it took me a week and multiple webchats with customer service to receive one confirmation number which was WRONG and no information about my order. Then I received a new confirmation number and was told that the seller had put a stop on the order and that they could do nothing about it. I was not refunded for nearly $300. DO NOT USE THEM. I sense they are a scam. I should have known.”

Helpful Report

Posted 3 months ago

“My Parcel did not arrive and on there Tracker status said parcel destroyed . Avoid at all cost from buying from Aliexpress and buy somewhere where you know you will get your parcel on time”

Aliexpress 1 star review on 20th August 2024

Helpful Report

Posted 3 months ago

“Do NOT buy from AliExpress! I ordered two replacement batteries for my JBL speakers from AliExpress. While the batteries themselves were correct, the plugs were not. The original plug is 1.5 cm wide, but the replacements I received have a 1 cm plug, making it physically impossible to connect them to the speaker. The port on the circuit board is fixed, so any mismatch renders the battery unusable. I contacted the seller with detailed photos and videos explaining the issue. After several days, the seller acknowledged their mistake but only offered a 50% refund or suggested that I disassemble the battery and solder on a new plug myself. This is unacceptable! I reported the issue to AliExpress, providing ample evidence, including photos with measurements and a video. Despite this, AliExpress stated that my proof was insufficient for a refund. My initial report vanished without feedback. I submitted another report (ID: 1143802794882327) but still received no response. It has now been over a week since my first report, and AliExpress has shown no interest in resolving the issue. They appear to be looking for reasons not to issue a refund. Additionally, shipping practices on AliExpress are problematic. They charge excessive shipping fees and don’t allow combined shipping for multiple items from the same seller, yet often ship them together in one parcel. This is poor practice and reflects badly on their business model. I have lost all faith in AliExpress and will NEVER purchase from them again. For a better experience, consider shopping on sites like Temu instead.”

Helpful Report

Posted 3 months ago

“I have problem with AliExpress. I'm Will take a lot of my money. Do not buy from AliExpress Never delivery your order still take your money. Try to depute nightmare!!!!! If you're interested to scams other from AliExpress.”

Helpful Report

Posted 3 months ago

“I ordered Ping pong table on AliExpress order # 8192120138147364, worst buying experience I have ever had imposable to get help on my ordered product, Used PayPal and after weeks of waiting for the promised delivery date it was a no show. Then I get a message saying it will take 5-20 days for refund. will never buy again for the waste of time company. sorry it won't let me leave 0 stars”

Helpful Report

Posted 3 months ago

“Scammed I bought an air conditioner on AliExpress (seller is "BeautyHome"). Item never delivered. Seller used a fraudulent tracking number to "prove" item delivery (different address and item). AliExpress dispute was not helpful since Ali's customer service chatbots just ask the same questions over and over with canned responses hoping you'll tire and drop dispute. On further research (see trustpilot one star reviews), this scam happens quite frequently on Aliexpress and reviews show Ali customer service chatbots always side with seller with canned responses Ali ("delivery guarantee" is worthless). I eventually was refunded by my credit card. Customer service is just chatbot responses”

Helpful Report

Posted 3 months ago

“Items not delivered within estimated delivery period. Tracking has no update for 5 days. Agents are not knowledgeable or helpful - just giving canned apologies. They asked me to call USPS when the items shipped from China to the US are shown somehow being processed in the Netherlands!! Horrible experience and will not buy from them again.”

Helpful Report

Posted 3 months ago

“For your own good, don't even buy from AliExpress, they will take your money, send you missing items, and when their seller ghosts you for 6 days, they will do absolutely nothing. Their live chat agents are some of the worse you can ever encounter. Better dodge these agents as soon as you see them : Sherry3794529 Alisa1940947 Trinity Mav Caithlyn Wency Lyra They will shamelessly feed you lie after lie, and do anything so you just close the chat and become a different agent's problem. Their seller ignored me for 6 days straight, leaving me on seen at first, then not even opening my messages.”

Aliexpress 1 star review on 18th August 2024

Helpful Report

Posted 3 months ago

Aliexpress is rated 1.4 based on 2,986 reviews