Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,102 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,102 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 6th January 2025

Art

Aliexpress 1 star review on 5th January 2025

Richard

Aliexpress 1 star review on 3rd January 2025

John Pec

Aliexpress 1 star review on 24th December 2024

Fahadullah Shah

613

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I put alot of time into researching this site on the account of a "bass guitar" I wanted, yet the reviews of Ali Express on the internet are godawful going years back to the present. The CHAT AGENTS are Gen Z'er's who answer your questions perhaps using "One Note", copy and paste"? Chat agents can do nothing more than YOU or I can do at their site except to escalate an issue which will reply back with robotic email. The CHAT agents use an "AI translator and automated responses" which are robotic. "Indirectly", the chat agents are LIARS. Ali Express shows little to ZERO responsibility for their SELLERS as I have read plenty of reviews as of recent and of my own challenges at Ali Express. There is no employee at Ali Express who will take personal responsibility for your order from "start to finish". Their sense of urgency is an "impression" only. The website of Ali Express lacks solidity in base. If the website wasn't so "makeshift", they wouldn't need incompetent chat agents? I will not be making any purchases with Ali Express, at least now NOW? Sooner or later, I have no clue how this company will last?”

Helpful Report

Posted 6 months ago

“Purchased some items, as many times before. They were sent in a single package. I was not home on first delivery attempt and warned the delivering company I would not be at home the next day either. They went anyway. After a second unsuccessful attempt, they sent the item back (as cam be proved in the tracking info: https://play.ecoscooting.com/tracking/CNPRT13501801234000410235), but Aliexpress is refusing to refund me.”

Helpful Report

Posted 6 months ago

“Sellers posted items they didn’t have multiple times and if package did get delivered to wrong address the seller and Ali express will not refund or help and the carrier has to deal with the shipper for lost package and buyer has to contact seller to resolve so you get ripped off”

Helpful Report

Posted 6 months ago

“I Ordered 14 items. They were packed into two combined packages. One item was missing. Upon contacting the seller, I was told to contact shipping company and the case was immediately closed for "insufficient proof". No resolution Awful service!”

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Posted 6 months ago

“DO NOT USE!! They will not uphold their return or refund policy! I never received my package and sent them multiple emails and evidence that it hadn’t been delivered and they denied me saying the delivery company said it was delivered when I sent them a message from them from that day saying it hadn’t been delivered! They closed it and now I’m out the money and my package!! *EDIT* since then the delivery company has sent me an email from head office admitting the package was attempted to be delivered but it was left in an unsafe place and left unattended and it’s their fault, so I should contact the sender for replacement or refund. AliExpress is still sending me generic emails denying my request with the new evidence with no contactable information. Every time I go onto the customer service to the “higher team” and the “higher team” just seems to not care..”

Helpful Report

Posted 6 months ago

“Not impressed. No resolution. Password consistently changed as requested and still doesn’t work. Constant updates, what a joke. No response to requests for information. I guess I lost my money.”

Helpful Report

Posted 6 months ago

“Ordered 15 items. They were packed into two combined packages. Three items were missing. Upon contacting the sellers, I was told to contact shipping company and the case was immediately closed for "insufficient proof". It is not the 15 lost Euro, it is the manner the case was dealt with, what makes mw to go with Shein. Never issue with Shein, so, bye bye Aliexpress.”

Helpful Report

Posted 6 months ago

“The seller that they work with was a nightmare they don’t understand English very well, they sent me the wrong item, and then I had to go to PayPal to prove that my purchase was incorrect because the seller was not cooperating and it cost me $100 to ship it back . I won’t be buying anything else from them.”

Helpful Report

Posted 7 months ago

“Was scammed and AliExpress did literally nothing to get the money back. They just said wait for the seller to respond and then once the chargeback window was passed said "nothing I can do about this". ABSOLUTELY GARBAGE.”

Helpful Report

Posted 7 months ago

“That's how China is making money: every time I have received wrong order and after return they don't reimburse for shipping! Done with them for good!”

Aliexpress 1 star review on 8th June 2024

Helpful Report

Posted 7 months ago

“I opened a dispute for 3 orders that were packaged together and sent but never got delivered. The courier FASTHORSE just delivered a parcel a month ago. Now they are saying it is undeliverable. I gave my workplace, which is a school, which gets 100's of deliveries weekly. We have security on site at the gate 24/7. AliExpress saw my attempts to contact Fasthorse, which only has automated response and now real contact to resolve the issue, yet AliExpress decided to not refund me nor ban the courier. Ali Express and their resolution team is a scam. If you see Fasthorse as a courier they use, forget it. don't even bother opening a dispute.”

Helpful Report

Posted 7 months ago

“I never received my refund and yall scamming ass company worker are lien to me are untrustworthy unprofessional need to be arrested for scamming & fraud been trying to get my money refunded since March 20 it’s now June 7 I wouldn’t recommend this company to no one you all don’t value your customers”

Helpful Report

Posted 7 months ago

“Liars promises to fix issues then don't . If it goes well great ,but if it don't they'll stick you. So my current order 194 dollars was due for May 17 hasn't arrived ,last update in tracking on May 9. Now they're talking about they need more time to review. When they claim if not received in 30 days full refund I ordered on April 7 due delivery may 17th and now it's jun 6 crooks,liars”

Aliexpress 1 star review on 7th June 2024

Helpful Report

Posted 7 months ago

“I ordered two wigs on Ali Express, and both wigs sent to me were the wrong size. I immediately opened a dispute with Ali Express, and Ali Express told me to return the wigs and that the sellers would reimburse me for the money spent on shipping. I sent the wigs within two days and paid over $400.00 to return them. Even before I did this, I got a quote and told the sellers, and they said the shipping price didn’t matter and that I was to return it. Ali Express also confirmed that I would get my money back for the shipping. Once the wigs arrived in China, UPS advised me that both sellers refused to arrange for delivery of the parcels and abandoned them. I wrote to Ali Express right away, and they said I still needed to wait for the parcels to be delivered, which made no sense because both sellers abandoned their packages, and UPS said they would dispose of them. After over 100 hundred messages, one of the sellers issued me a refund, but it was only for the cost of the wig, and no shipping was included. I reached out to Ali Express, and they said they would issue me a coupon for the value of my shipping costs and asked me to submit proof of what I paid—which I did. Ali Express said I needed to wait seven days for the coupon. It has been weeks of waiting, and Ali Express still has not sent me a coupon for my shipping costs, nor has the second wig been refunded to me. I received an e-mail from Ali Express recently where they said that I need to negotiate a price with the seller for a shipping refund, which none of this was explained to me before sending the wigs back to China. The sellers refused to refund me for shipping costs, and one of them has yet to reimburse me for the wig value, even though I returned it, and they refused the parcel. Now, I am out of $500 plus dollars because Ali Express and the sellers both SCAMMED me! Ali Express refuses to return my shipping fee as actual money or a coupon. They keep sending me robotic messages and telling me to wait, only to receive a generic e-mail saying I need to work with the seller. I have told them hundreds of times that the sellers are not cooperating, and Ali Express still doesn’t care. Why would the sellers tell me to return something knowing they would never accept the parcels? It is one big scam. Ali Express is in the business of scamming people, and everyone should STAY AWAY FROM ALI EXPRESS! They need to be reported for fraud and theft of funds because that is what they have done to me and hundreds of others. We, as consumers, can spend our hard-earned money on so many other sites. Temu is similar to Ali Express and has better customer service and products. They would never allow customers to spend money to return something to them. Even Shein is good with customer service and returns. AVOID ALI EXPRESS AT ALL COSTS! THEY WILL SEND YOU FAKE ITEMS, WRONG SIZE ITEMS AND STILL NOT REFUND YOU EVEN AFTER YOU RETURN THE ITEMS TO THEM.”

Helpful Report

Posted 7 months ago

“Never delivered, after many funny excuses money weren’t returned. Wished them good luck and tried Temu. So far very happy.”

Helpful Report

Posted 7 months ago

“I did not receive my package. I tried contacting the seller, the courier and Ali express and just get automated responses or it doesn't exist at all. Then days later I get a photo saying my package is delivered but it's not my house. It's not even in my street or suburb. Will never use this company or any others affiliated with it.”

Helpful Report

Posted 7 months ago

“Aliexpress is garbage. No customer service to help when there is an issue and when u file a diapute you never win. Go to temu great customer service and they have basically the same items. I will be deleting my account on aliexpress!”

Helpful Report

Posted 7 months ago

“24H Online—The Reliable Genuine Mobile Phone Store I purchased a phone from them, April last year. At the beginning it was ok. In July it broke down. I had to pay for sending it back to the seller and they sent me back a phone even worse. After my complain they told me to send it back again with the promise of refunding me. Today is the first of June 2024, they still say that their agent hasn't sent the phone to them. The phone got the address they provided me last October. At this stage I lost my phone and money as well. Not even the Customer Service helped me, they just said I had to contact the seller and find a solution. My advice: DO NOT BUY ANYTHING FROM THIS LIAR AND DISHONEST!!!!”

Aliexpress 1 star review on 6th June 2024

Helpful Report

Posted 7 months ago

“AliExpress believed scammed seller that product was delivered even though FedEx delivery photo shows a small box rather than one capable of holding a gas powered power washer. Call with AliExpess and FedEx had FedEx explain to them that the bogus tracking number had nothing to do with me, my home address or my transaction. The customer service people are extremely nice and send it for review with a response to be delivered between 48 hours or 2 to 4 days. Never got a response from 5 agenta.”

Helpful Report

Posted 7 months ago

“It's ok. Have I had stuff that didn't show up? Yes. but it was refunded- so far. I would NEVER ORDER ANY ITEMS OF SIGNIFICANT COST from Alli. Never Do That. It isn't worth the hassle and possible problems you could encounter. Their order system is a bit weird. For instance, they sent me emails about refunding items from my order yet these same items had suddenly disappeared from my orders list. Huh? Why? I had to use the email links to go through and refund. Then these same orders >reappeared< after the refund went through as completed?? I'll also admit, while it's fine that Alli has refunded the items which never made it, it is a logistical nightmare to track down said items in emails etc to get them refunded or track items which take a month to arrive. I wouldn't say I'm Super Happy with Alliexpress, it's sort of mediocre. They are no Amazon. But, you can save a considerable amount using it. Just don't use it on anything expensive. I would never order any single item over $40. There's way too much room for counterfeit goods and scamming on there. Order luxury goods on there at your own Peril.”

Helpful Report

Posted 7 months ago

Aliexpress is rated 1.4 based on 3,102 reviews