Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 2,994 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 2,994 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They steal your money,and you never get anything in the mail I don’t understand how the us lets this type of pirates sale in this case steal from American”

Aliexpress 1 star review on 10th April 2024

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Posted 7 months ago

“Do not buy anything scam I tried buy cheap they I lost capo dollars scumers”

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Posted 7 months ago

“Total rip off bait and switch. Do not order from this company”

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Posted 7 months ago

“Ali express Digital store is like lucky draw. if you get your item you win. if item you get is defective or wrong you loose as there is no proper help center to help customer. they run business as they RUN is ASIA only and want to take money from North America without any support.”

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Posted 7 months ago

“There is a disconnect between their sellers and the website. I had an issue with my order and I contacted the sellers over Aliexpress's chat service. The seller end up agreeing with me and offered me a refund but I had to do it through the website since that was how I was charged. Following instructions, I did exactly that but it got denied immediately like it was an automated system. So I reached out to customer service and sent them everything I had including a screenshot of the agreement from the seller's themselves saying that this was their issue and they would be happy to refund me and they still denied it! How ridiculous is it that the middleman won't even listen to the people that pay them. That's how much a sham this company is. All they care about is keeping your money so either pray your order is exactly what you want or just order elsewhere because it doesn't matter if the factory screws up or if the seller screws up, it is still your fault.”

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Posted 7 months ago

“The quality of the item is not good.”

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Posted 7 months ago

“I made a big mistake and purchased something from this company and after 2 weekes i received an email say your package has been delivered successfully , I ran outside to get my package eguess what I have received ......nothing but empty small box field by papers with my address on the box !!!!! ):”

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Posted 7 months ago

“I've ordered a number of things before, usually few $'s worth - worked all right. I've ordered something a bit more valuable now, and voila; pack has never arrived. The tracking on Ali shows "delivered" - which is a TOTAL BS, because the tracking number does not even exist at AustPost. (the claimed courier for the job) Now their system wants "proof" - photos, videos - that I did not receive the package. They also want me to do it within 3 days otherwise the whole thing automatically closes. It's a system that seems to support scammer sellers. Use it sparingly, only for tiny garbage eg few screws you don't mind them "losing". I bet it's not lost, it was a scam to start with, since the tracking is non-existent. And this was one of the "official stores".”

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Posted 7 months ago

“Never got the hair i ordered they keep asking me to give them proof. How can i when everything on there end says deliver and i didn't get it.”

Aliexpress 1 star review on 5th April 2024

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Posted 7 months ago

“SPAM::SPIDER-MAN MASKS, too good to be true!!! I ordered a Spiderman mask for my grandson, expected delivery 4-4-24! I could not log into tracking info, I could not reach customer service until today, and was told it was held up at wear house or some lame excuse!!!😡😡😡😡😡😳😳😳😳😳😳”

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Posted 7 months ago

“Too many times they offer free returns and refunds, that is BIG LIE!!!!! DO NO TRUST THIS LOW QUALITY AND NO CUSTOMER SERVICE BUSINESS.”

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Posted 7 months ago

“BBB.... CHECK IT OUT. Stay away from this site Stay away from this site Stay away from stis site Untrustworthy site. Waste your $$$$$$$$$.”

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Posted 7 months ago

“I wish someone can launch an investigation to identify if the seller is defrauding me or if AliExpress is also in on this. The seller messaged my account that the product (treadmill) was not available and if I would change to a lower cost one. Since I did not see the message, I did not reply. The next thing I knew I received an email from AliExpress stating that my order was delivered and gave me a Fed Ex tracking number including routes/time stamps. I searched on Fed Ex using the tracking number and found a different product (office chair) delivered to a different location (not my front door). I called and the Fed Ex rep told me that particular tracking number did not match my name and address and that the shipper gave me the wrong tracking number. I reported this to AliExpress and AliExpress said that since my order status was "partially shipped," I could not file a dispute!!! I contacted the seller and the seller said there was a shortage and to wait instead of rendering my refund request. Both the seller and AliExpress ignored their email notification that stated the delivery had been completed and a phony route history was created using an erroneous tracking number. I have reported this to my credit card company. I really wish there is some kind of international law enforcement to deter thieves like them.”

Aliexpress 1 star review on 3rd April 2024

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Posted 7 months ago

“I bought 2 pair of climbing shoes for £75, because size doesn't fit so I returned 2 pair of climbing shoes for full refund, but it end up with £29.04 refund only. They did not give me full refund so I lost £35 for nothing!!! I 100% sent 2 pair of shoes in one parcel and they said item missing. They were so dishonest!!! People's always said Chinese apps can not be trust and now I learn the lesson from AliExpress, this is the way how they taking money from customers!!! Beware this app!!!! Date of experience: 31 March 2024”

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Posted 7 months ago

“This company takes your money and never delivers the product,,then the refund process takes forever and inthe end you rarely get your money back, it a China business so they are not held accountable,,,they just take our money and use it for as long as they can get away with it , if you are reading this trust it ,don't tie your money up with these people!!!!!!”

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Posted 7 months ago

“AliExpress just protect their people not customer, they never investigate your case. they just see tracking was delivered and picture from seller. did not know that tracking number was of someone else and picture is their front door. ( because seller input tracking number of someone else add it to your order).”

Aliexpress 1 star review on 28th March 2024

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Posted 7 months ago

“Open your eyes, free return is fake, this seller retain your money, never they make refund money customers, you need request at your bank with dispute transaction. If you have other options for purchase item on other website...please not use this merchant. Free shipping, free return is fake.Open your eyes... be careful. !!!”

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Posted 7 months ago

“dumb incompetent customer service,sellers are the same way. i was scammed out of 81 dollars and i just realize their customer service are bots. Stupid me.I have learned my lesson.”

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Posted 7 months ago

“100% perfect scam, they are cheated please avoid 100% money west 100% time West❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎ don't trust this scam”

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Posted 8 months ago

“If you order, you're taking a chance. You might not get it or your refund . I never received a package.”

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Posted 8 months ago

Aliexpress is rated 1.4 based on 2,994 reviews