Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 2,986 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 2,986 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a set of 8 torx scredrivers and only 1 arrived, wont accept error and wont refund. DO NOT BUY FROM.”

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Posted 2 weeks ago

“ordered to them get email delivered but items not here. Do not order from them”

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Posted 2 weeks ago

“I ordered a tablet laptop from AliExpress, i received an empty envelope, to top that AliExpress didn't want to refund my purchase, it took Days of endless arguing to get refunded, do not waste your time ordering from AliExpress unless you're a gambler.”

Aliexpress 1 star review on 4th November 2024

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Posted 2 weeks ago

“i have received some items correct and as described but most Items I ordered were scammers and never sent the correct item. I would have to say it is not reliable.”

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Posted 2 weeks ago

“I purchased 2 inflatables. over 1000.00 both are defective. I notified immediately and sent photos. I have been promised replacements. Only to have a few follow ups and asking for more photos. The most current excuse is now the warranty has expired. It wasn't expired when I filed the complaint and asked for replacements and ALIEXPRESS messaged they would replace. This company has a BBB rating of 1.. so sad. They don't care about non compliance on their company or products.”

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Posted 2 weeks ago

“Worst customer support”

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Posted 2 weeks ago

“the product was not like the seller was saying and I need to sent it retour, but to China, not to place, where this came from. Aliexpress promissed paying back the shipping, but I got the message from them, that they will not pay. So I was twice misled : by seller with his trap adv and by aliexpress, who support that kind of seller activity. Expensive lesson for me, but you are warned”

Aliexpress 1 star review on 3rd November 2024

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Posted 2 weeks ago

“I can’t order nothing as they always say create non Russian account while I live in Romania What the hell”

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Posted 2 weeks ago

“I am disappointed with the service and communication from this company. My experience has been frustrating, as their customer support has been consistently unresponsive and unhelpful. Their failure to address my concerns appropriately, along with disrespectful responses, only made matters worse. Additionally, despite claims that my package was delivered, no proof of delivery has been provided. I feel let down and will not be making any future purchases due to this poor and unprofessional experience.”

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Posted 2 weeks ago

“Aliexpress.com supplied a fake tracking number from FedEx, likely hacked and even credit card ( American Express) believed their fake FedEx proof of delivery. Funny, but CC reps thought it was real and asked me to prove that item was not delivered--just not sure who CCs hire nowadays, as this is surely not feasible. But Ali customer service is another level up, completely, anti-customer service: no chance to get money back if something goes wrong. Lost $268 with them, but the lesson was learned-- no more buying from Ali as CC protection is no longer working.”

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Posted 2 weeks ago

“The worst customer experience ever ! I bought 2 items. First has never been shipped to me. but I was provided a fraudulent tracking number by the seller. I ended up been refunded after a month of dispute and 30 emails back and forth. A wrong, junk, item was delivered for the second item and. Even though the seller has to pay for the return cost, I was asked to pay in shipping cost twice the item value to return it to the seller. AliExpress buyers tried in vain to contact the seller with no response but expect me to bear a shipping cost, I am sure I will never get refunded neither by the seller nor from AliExpress. My first and last customer experience with AliExpress!”

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Posted 2 weeks ago

“Counterfeit product.”

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Posted 2 weeks ago

“AliExpress has scammers on its platform, once you spend your money and get sent an empty box, the will not , willing refund you. ALWAYS use a credit card, or be like me An never shop with AliExpress. I received an empty envelope, that a tablet should have been in .”

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Posted 2 weeks ago

“I'm forever great full to Mrs Bruce Nora who is a recovery agent, I found my self scammed after investing all my life saving and dedication to this broker , my account was frozen and I was unable to withdraw my lost funds I send several mail but still I didn't hear from them, I was battling with this and suggested to post it online , then I came across Mrs bruce Nora who's a recovery agent I saw so many reviews about how their lost Bitcoin or money was recovered back in total, after experiencing scam at first i decided to give it a go i got in contact with her and followed all necessary information and about 96 hours i received all my money in total, finally feild with joy at last If you are having problems with your investment, or you are unable to make a withdraw from any website or broker I will advise you to get in contact with bruce nora 254 @ gmail . com who can help you in recovery all your lost funds back Get in contact with: b__r__u__c__e__n__o__r__a__2__5__4__(A__T)__g__m__a__i__l__.__c__o__m Call them on Whatsapp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0”

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Posted 2 weeks ago

“I order a quanitity of one product, it was sort delivered. Messaging with the seller sent me to ask for a partial refund. But the refund/return process just kept saying "oops network issue, try again". The customer service chat bot has no boxes for you to write in and just times you out due to no communication. Customer service A JOKE. Not receiving the correct amount of what i have ordered has created a real headache for me and there really is not a way to comminicate with Aliexpress.”

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Posted 2 weeks ago

“This entire company is a joke. Fake products, fake sellers, the entire thing is fake.”

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Posted 2 weeks ago

“Received a tracking number for a package with a different name and address. Tracking shows it was delivered but not to me. This is a favored scam for the Chinese vendors. They buy an inexpensive item from Amazon and have it shipped to another address. Send you the tracking number claiming your tracking number. No way to prove this since tracking info shows you received the package. The result is charge backs are refused from your credit card company. Aliexpress claims you received the package. Aliexpress is a total fraud company and if you are smart you will avoid like the plague. Don't be stupid like me.”

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Posted 2 weeks ago

“I ordered a DeWalt 20V battery from AliExpress because it was very inexpensive compared other sellers and guess what... it's never come. So as the old was saying: it's too good to be true, it's. I have been writing to the seller, but it's so useless as they keep saying it's been delivered, but I have never received it. Fortunately, I used PayPal to pay for the battery and I got fully refunded from PayPal. My learning lesson is cheap things may not be good after all. Will never buy anything from Made in China again.”

Aliexpress 1 star review on 1st November 2024

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Posted 2 weeks ago

“Terrible customer service. You get stuck talking in circles to AI chat bots who never resolve your dispute. When your complaint supposedly gets escalated to a human you get a generic email saying the issue will be investigated... but nothing ever comes of it.”

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Posted 2 weeks ago

“Ordered from them a week still not even bothered to dispatch my item,contacting the seller is like talking to a brick wall nobody even replies back”

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Posted 2 weeks ago

Aliexpress is rated 1.4 based on 2,986 reviews