Aliexpress Reviews

Name: Aliexpress
Rating: 1.41

1.4 Rating 3,274 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,274 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“I received a damaged panel heater. Aliexpress claims that I received a refund, which I did not receive, which is visible in the transaction folder "issue refund". For over a month I can not do anything. Neither return the damaged heater to receive a new one nor receive a refund.”

Aliexpress 1 star review on 6th March 2025

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Posted 1 month ago

“They shipped a small plastic bag to me containing nothing of value instead of the large product that I had purchased. When I complained and sent them a photo of the small plastic bag that was left in front of my house as the proof of delivery, Aliexpress ignored me for a week, and then said that I had no proof for my claim. I will not buy anything on Aliexpress anymore.”

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Posted 1 month ago

“Mrs. Bruce Nora helped me recover my lost money! Contact her at +1 ( 2.5.1 ) 3.3.2 98.53 .”

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Posted 1 month ago

“I was going to order a tv box for $160, they would not take ccd and wanted me to pay in gift cards. That is an old scam.”

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Posted 1 month ago

“Scam. Item delivered to wrong address out of state. What a joke”

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Posted 1 month ago

“Did not receive any product.”

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Posted 1 month ago

“Never received my items. How can this be”

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Posted 1 month ago

“Very misleading. They showed pictures of the complete item, and all the accessories that were needed to use the produce. Only a bare tool came with out anything to make the flaring tool work. No battery, no charger, no flaring clamps, no case that was shown. It came in a small cardboard box with out any thing else.”

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Posted 1 month ago

“I bought items from Aliexpress and was satisfied. However It is the second time that one item was never delivered and a second item was missing essential parts. In both case Aliexpress did not take responsibility and had me contact sellers. The sellers request evidence or photos. How can one provide evidence or a photo of an item never delivered or of missing parts? Very disappointed and would recommend to stay away from AliExpress.”

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Posted 1 month ago

“I bought something have defects, when I return it they give me a lot of problem,this is not my fault”

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Posted 1 month ago

“I recently ordered a portable RV holding tank for a camping trip. The order was acknowledged and payment confirmed. I received notice that a partial shipment was made, although the tank is one piece. After a number of inquiries on shipping status, the feedback was I would hear from logistics when shipped. The next notice I received was "cancelled". After weeks I learned that there was no shipment and my payment refunded. I took my trip needing this tank.”

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Posted 1 month ago

“I ordered and paid for a Europe GPS. The package arrived in a damage condition. It had clearly been opened. A support bracket was missing so the GPS could not be used. Two emails were ignored and phone contact was/is impossible as they are not manned. my order number is 8196523850912430. Michael”

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Posted 1 month ago

“I received a pair of pants I ordered and they were in very poor condition. The seam where the button would normally fit through to clasp the pants together and sinch my waist is stitched/sewn together so I couldn’t wear them. I tried to wear them despite of this with the belt but since the top of the pants couldn’t be tightened to my waist, the zipper would keep unzipping. The pants are completely unwearable. I tried returning but it wouldn’t let me because it wouldn’t allow me access to upload photos. I’ve tried multiple times and it didn’t work but now it’s saying it’s past the expiry date. I’m very displeased with the product and the service. I also didn’t get an eyeliner pen I had ordered. I tried reaching out to them on a live chat and hope to hear back because these pants were expensive and I would still like to return them. I couldn’t find a phone number or email online anywhere. Only found a website where it had me register again and create a new account but wouldn’t let me login into my current account, which led me nowhere. I’m not very hopeful that I will get a reply with how little I’ve seemed to find on how to contact them”

Aliexpress 1 star review on 21st February 2025

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Posted 1 month ago

“worst return service im not going to order again.”

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Posted 1 month ago

“The details of my card was stolen inside the app. The customer support is not doing anything!!! Scam!!!!!!”

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Posted 1 month ago

“It's great until you want to get a refund. I'm waiting for my refund for more than 3 months and customer service is not working at all!”

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Posted 1 month ago

“Stay away from this company. They rip you off with cheap products.”

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Posted 2 months ago

“I had a terrible experience with a recent purchase on AliExpress. I ordered two identical 24-head chandeliers, but one arrived defective with multiple issues: broken and missing glass globes, poor packaging, and incorrect product details. It even seemed like a returned item resold to me, as it had no protective film and was poorly packed. When I reached out to customer service, I was only offered a partial refund instead of a proper solution. I made it clear that I wanted to return the defective item for a full refund, but they refused to cooperate. The seller was unhelpful, and AliExpress customer support did little to resolve the situation. I’ve shopped on AliExpress before, but this experience has made me lose trust in their platform. If you receive a faulty product, be prepared for a frustrating dispute process with little support. I won’t be ordering anything expensive from AliExpress again!”

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Posted 2 months ago

“After being scammed by this investment platform, Mrs. Nora helped me recover my money, WhatsApp at +1 ( 2 5 1) 3 32 9 85 3.”

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Posted 2 months ago

“If you want your items in less than 8 weeks don’t hold your breath. They never deliver on or about their advertised date of arrival.”

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Posted 2 months ago

Aliexpress is rated 1.4 based on 3,274 reviews