Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,002 Reviews

10 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 3,002 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst company I’ve ever dealt with in my life at 34 years old doing this about 25 years worse company and shipping handling it was a screen protector plastic and it was broken in Styrofoam what the hell unprofessionalism at its best”

Helpful Report

Posted 4 years ago

“Keep away from Venter Store. Little greedy lying store. Thay take your order and than they have 50 days to process it. If in the meantime the price of your item goes up they will never send it to you, instead they will sell it to someone else at higher price.”

Helpful Report

Posted 4 years ago

“KEEP AWAY FROM THESE FRAUDSTERS/ SCAMMERS. BOUGHT A M. PROCESSOR CHIP WHICH TURNED UP FAKE ! OPENED DISPUTE & THEY ASKED FOR CLEAR JPEG PHOTOS, BUT LESS THAN 2MB. MY PHOTOS WHERE ALL BETWEEN 3.2 & 3.8MB, SO I COULDN`T SUBMIT DISPUTE, SO I TOOK A PICTURE OF A WALL WHICH WAS 1.8MB & OPENED DISPUTE BY TELLING THEM ABOUT THE CHIP & REASON FOR A LOW DEFINITION PHOTO, ALIEXPRESS DID NOT ACCEPT & ASKED ME FOR A VIDEO ! HOW CAN I SHOW PROOF THAT A CHIP IS FAKE ON VIDEO ?!!! CLEARLY THEY DID NOT SEEM TO REFUND MY MONEY, SO I DOWNLOADED A PORN CLIP & SENT IT INSTEAD ! BEWARE THESE THIEVES GUY. THEY LITERALLY RIP YOU OFF !!”

Helpful Report

Posted 4 years ago

“I ordered havit ear phones from china, but i have received only a paper instead of ear phones, and i informed to trace my ear phones and there was no response, totally i lost 2k.”

Helpful Report

Posted 4 years ago

“I bought a smartphone from xiaomi official store on aliexpress for my son 1- I asked them when do you send my order? their reply 1-4 days After 5 days i asked again and their answer was 2- 15 days. I told them this is not serious and their answer was that goods are not available and asked me to cancel my order. So first they lie and second they admit that they don't have the phone. They sold me something they don't have Screenshot nr 1 2- I told them that I want it for my son and this is the reason i'm not canceling. Also i asked if they are xiaomi official (no answer from them regarding this) But what they do? They ask me again to cancel Screenshot nr 2 3- I told them that i reported their bad behavior to aliexpress and again they ask me to cancel Screenshot nr 3 4- I tell them that I will not cancel They answer - Wait until the order is closed, then the system will refund you. If you want to wait, we can't stop you, then just wait. So they tell me that they don't have any intention to send my order and i have to wait until it is closed by the system. (they can't stop me) Also as defence they try to pressure and to intimidate me by using the fact that i asked them to hide the price (poor people) a) i asked them only once if they can hide the price because of the taxes (we use this method with many sellers all over the world) and i never mentioned it again. They didn't answer that. And now they pretend that they didn't send the order because of this. Also they tried to preach me telling me that paying taxes is everyone's duty (what a pity for these people and their defence) No one in this world has the right to tell me what i do or i don't do. The only thing they could have done was to tell me that they can't change the price but they never mentioned it because it has no sense. Now they are trying to play the failed moral card. Screenshot 4 5- At this situation i reported everything to Aliexpress. Xiaomi Official Store on Aliexpress was to make me wait 50 days until the system cancel automatically the order. But i can't wait 50 days for their sick mind and 20 days for the refund. 50+20 =70 days for nothing or better for sick mind people. I cancel the order but what xiaomi store does? They ask me to cancel but to choose "other reasons" The reason I cancelled is because of their terrible behavior, because they are bad people, because they are cheating and they ask me to cancel for other reasons? This is insane. So they don't cancel because they want "other reasons". Those people who asked me to cancel now tell me to choose "other reasons". If not I will have to wait again 50 days. Screenshot 5 To recapitulate Xiaomi Official Store on Aliexpress 1- sells phones which they don't have 2- lie the buyers 3- ask them constantly to cancel the order 4- pressure the buyer with the fact of keeping his order for 50 days 5- try to intimidate the buyer playing the moral card 6- after i cancel they try to pressure me to choose "other reasons". if not they will not cancel and I will have to wait 50 days. And aliexpress answer to all this? you have to cancel according to xiaomi desires or you have to wait 50 days. They play xiaomi game and they block me to report . Aliexpress is total fraud. They are all, the same bunch of thieves”

Helpful Report

Posted 4 years ago

“Purchased from Outl1fe Adventure Store, seller did not ship despite my repeated emails. Seller notified me just prior to date I was supposed to receive it (a month) and then claimed it was being shipped. The seller was aware that a new shipping date eliminates the option for any dispute or refund requests. Seller refused to refund.”

Helpful Report

Posted 4 years ago

“# Be Very Careful buying from IvaRose !!! She Sends Brown even though you have ordered Blue !!!! Then she tries to tell you the Colour is correct, You just need to look at the feedback and seeing how many people received the Wrong Colour !!! Then you need to Convince the people in the Dispute department you have the Wrong Colour, even though you have Sent a Photo of a Brown Duvet Cover !!! Then IvaRose was to Lazy to acknowledge the Bed Set had been returned and made me Wait an Extra 10 Days After being Told I would receive $20 US for return Postage costs, I still Only received the money back for the Bed Set !!!!!! So much for the Extra $20 US, must have been lost when the money was Transferred !!! So I was out of Pocket $30 AUD My Experience with AliExpress has made me think its better to Shop with eBay, they might be a light more Expensive but the Customer Service is Much Better !!!! You can see the difference in the Two Photos **** NOT A HAPPY CUSTOMER !!!!!!”

Helpful Report

Posted 4 years ago

“Pretty obnoxious site, some of the admins who run the FB site r just absolutely rude. They are forever posting derogatory comments about the customers who are buying goods on their recommendations. Stay away.”

Helpful Report

Posted 4 years ago

“I bought a smart watch from Aliexpress from a vendor called NORTH EDGE the watch was very well priced. When it arrived I realized that the product was not as described. I opened a dispute with the seller and they were not clear on the return process, at some point they send me the direction in Chinese. While I was trying to figure out how to return the product, they told that the timeframe to return the product has passed and I cant return and closed the dispute. I tried to resolve the issue with Aliexpress with no luck. Aliexpress has a bot and not a live agents at least I couldnt get a hold of one. NOw I am left with a product that is useless. I will never buy anything from Aliexpress.”

Helpful Report

Posted 4 years ago

“Do NOT buy from these guys... They lie about shipping info and you don't receive the product.”

Helpful Report

Posted 4 years ago

“Customer service is nonexistent. You will struggle to contact a person, only option 90% of the time is a chatbot. Items take an eternity to arrive. Had a case when the seller didn't ship the item, accepted so, yet still AliExpress customer service decided not to refund the money based on bogus tracking numbers.”

Helpful Report

Posted 4 years ago

“I ordered an item 11/29/19 and as of today, it has still not arrived 1/17/20. Every time I try to open a dispute, they reply "please be patient and pay attention to the shipping details"... Now they've disabled my account so that I can't file another dipsute. Lesson learned.”

Helpful Report

Posted 4 years ago

“Bought a mobile phone. Never received it. Seller changed delivery details and I couldn't get proof of not receiving it. Bad bad process. Waste of cash and time”

Helpful Report

Posted 4 years ago

“Packages take normally 45-60 days with promise for "refund" if it passes 60 days. The refund they give is 1/3 what I paid, having lost$52 and after waiting 67 days. They have no support at all.”

Helpful Report

Posted 4 years ago

“First and las time I buy from you. You can't stand before the seller knowing that his product is garbage. You should be ashamed but I doubt you even know what that means. Discussed!!! You should try to study on how to have principles. But remember: Carma!!!... worst wishes to you.”

Helpful Report

Posted 4 years ago

“Don’t EVER order from UOYOTT Aliexpress store, I order 2 sets of silicone jar vacuum cups, some how, my order was frozen, contacted the seller with no reply, tried to deal with the customer service with no help keeps throwing the ball back to me. Cannot even get a refund.”

Helpful Report

Posted 4 years ago

“False delivery dates.items garbage non working. They're return/refund policy doesn't exist. The dispute part really doesn't exist as aliexpress always sides with seller and keeps your money. Worst company I have ever felt with. I wish I had done research before hand but got caught up with it being black Friday and all. Never got my package till new years eve. Bottom line is if you love donating money to strangers go order .”

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Posted 4 years ago

“Horrible!!! Never order from here it takes for ever!! To ship”

Helpful Report

Posted 4 years ago

“I had the worst online shopping experience on this aliexpress.com website. NO costumer service reachable at all.”

Helpful Report

Posted 4 years ago

“I am a customer of Aliexpress for many years and I have spent many thousands of dollars, as of this moment I will not order any more I ordered from a company wongs bedding, first order they sent they said order got lost said they would send again but not sure where they sent but I have not received, and I lost $102.21 and dispute haven't heard anything WISH is a great company you can send complaint and straight away you are refunded,NOT Aliexpress very hard to communicate with anyone.”

Helpful Report

Posted 4 years ago

Aliexpress is rated 1.4 based on 3,002 reviews