Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,109 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,109 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"After returns the 20 November 2024 my account was frozen\/ closed. 4 items not corresponding to the description or of a very bad quality was returned but indicated as never returned from AliExpress. The transporter confirmed that the 4 package has arrived and been signed for at the return center. I contacted the SAV AliExpress and showed proof of the returns. In this return and earlier returns I have followed the regulations stipulated in the agreement between customers and AliExpress as presented by AliExpress. AliExpress responded first that the freezing actions were due to un-useful transactions on m\u2019y account and the second answer was that it was a security concern. To make a long story short, if you have any problems you will be met with \u00ab dear customer don\u2019t worry we will solve your problem and then they anonymously close your account. There are no other way to communicate with AliExpress than via your account that are closed, a sort of Chinese dictatorship not accepted from europ\u00e9en or USA companies. I will in the future stay away from all Chinese companies or companies that are controlled by the same. Yes,,,, they are less expensive, but also less quality of the product they sell and a non existing SAV\/ after sale service on the site AliExpress -Temu etc. The most important is when you have a problem with your card or any other sort of problems, AliExpress do not resolve the issue, they just close your account and they consider the case is closed. I burned my fingers and I lost a total of 40\u20ac on my account, I am happy I did not buy anything more expensive. The platforms are not trustworthy and you should stay away as you would from the pest and colera. How would you complain in France and fight a Chinese company on the other side of the world?\u2026 no it is better to stay away\r\n\r\n01 January 2025. Avis. Sofar no respond from AliExpress. My account is still closed with my 40\u20ac as a loss. They have a customer service department that is empty of humans and a robot is responding to the chat and mails. There are no chance to speak to a human or a representative. My advise remains to stay away or only buy something with money you do not need, you will most probable lose it. \r\n\r\n6 Jan 2025, still no news of my return and the frozen account. Her are a copy or the Ali msg: They say I have not fait appel against their action. I never had a chance. They just closed it.\r\nD\u00e9tails de la sanction\r\nType\r\nN\u00ba du dossier 33105310950\r\nStatut actuel Pas fait appel\r\nDate 2024-12-07 00:33:07\r\nClauses de p\u00e9nalit\u00e9\r\nCons\u00e9quences de la violation\r\nFreeze Account\r\nNotification Message Center Message\r\nRaison\r\nDear user: Due to your abnormal behavior in the transaction process, the platform has frozen your account. Please refer to the rules for details:AliExpress.com Terms of Use. If you have any questions about the penalty results, please contact customer service to submit relevant appeal.\r\n\r\n14 Jan 2025. No answers yet from AliExpress, but my money on the account plus the 15\u20ac From my last return is now confiscated, No more Ali or Temo or other Chinese companies in my shopping cart . At least they could have transferred my money to a new account"

Aliexpress 1 star review on 15th January 2025

Dennis M

Aliexpress 1 star review on 13th January 2025

Sam Sami

Aliexpress 1 star review on 12th January 2025

Graeme

623

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn't receive ,y order and there is noway i can deal with the stupid automated system to make a complaint !!”

Helpful Report

Posted 4 years ago

“Scam ! I purchased something and paid same time as order. Get e-mail not paid please pay. I replied paid ship or refund. Then shipping went to 59 days I said no SHOT! So cancelled but aliexpress says up to seller to accept the cancellation. By the way there is no way in hell you can speak or email someone at aliexpress. So I did what YOU ALL SHOULD DO called visa and explained and SHAZAM reversed payment. Up yours aliexpress and Alibaba. STAY THE HELL AWAY FROM THESE CROOKS. GARBAGE PRODUCTS ANYWAY.”

Helpful Report

Posted 4 years ago

“The sellers are scammers. Aliexpress is automated you can't even e-mail or talk to anyone. I had a problem with a seller when I cancelled the order aliexpress said up to the seller. Hahaha so I called credit card and SHAZAM dispute done got money back. That's all everyone has to do. STAY THE HELL AWAY!!!!”

Helpful Report

Posted 4 years ago

“I wish I checked the reviews on this company before I purchased 2 orders from AliExpress. My first order of 4 items was in February 2020, I received an order tracking number for them but then noticed 3 of the items were not included in the tracking order. I waited patiently, thinking they made a mistake and sure enough only 1 item showed up. There was no 2nd tracking number but it does show the item never left China. I submitted a dispute with no luck so far, not even a response. The 2nd order I purchased was before the first items arrived, I ordered 4 more items, all the items from the same seller, thinking I'd have better luck. After the bill came in the email I noticed bill from the company only showed 3 items, but my credit card showed 4 items paid for. I thought it was a mistake but I was wrong again, only 3 items showed up. I entered a dispute but they refused a refund telling me to show proof I didn't get the item and to check with the shipper. It was obvious the seller didn't send the 4th item, it's ridiculous. I can't believe they would lose a new customer over $25. Anyway that was my first and last dealings with AliExpress. I thought I'd give another company some business, but they were brutal and frustrating to deal with. I couldn't even leave a negative comment with either the seller or AliExpress. I suggest anyone to STAY AWAY FROM THIS COMPANY. I can say that I've been a customer with Amazon for years, whenever there's an issue like this, Amazon has refunded me without an issue.”

Helpful Report

Posted 4 years ago

“The WORST online shopping experience i've ever encountered! DO NOT USE THIS NIGHTMARE SITE!!! Everything about it is terrible - packaging, damaged goods, customer service, lack of english speaking agents, non refunds”

Helpful Report

Posted 4 years ago

“Very bad experience with Ali express. My parcel is not delivered to me and they are saying that they delivered and not giving me any proof instead of asking me to give proof that I didn’t receive the item? How can I give proof if I didn’t receive it? They are very unprofessional and asking me to the local post office or local company and If they have my parcel? I just have international tracking no and no local tracking no so I have to call each company to ask that if anyone has my parcel without knowing my local tracking number. How they can deliver the item without checking any id? I Think AliExpress is a ripoff, scam, dishonest, unreliable, and not customer friendly. Their money-back guarantee is useless to waste of time. I order goods in December the estimated delivery was 20 days, their money-back guarantee was 60 days. Did not receive my goods or a refund.”

Helpful Report

Posted 4 years ago

“Very bad experience with ali express. My parcel is not delivered to me and they are saying that they delivered and not giving me any proof instead asking me to give a proof that I didn’t receive the item? How can i give a proof if I didn’t receive it. They are very unprofessional and asking me to ask my neighbours or local post office or local company and If they have my parcel?I just have international tracking no and no local tracking no so i have to call each company to ask that if anyone has my parcel without knowing my local tracking number. How they can deliver the item without checking any id?”

Helpful Report

Posted 4 years ago

“Buyers Beware- AliExpress is a ripoff, scam, dishonest, unreliable, and not customer friendly. There money back guarantee is useless a waste of time. I order goods in December the estimated delivery was 20 days, there money back guarantee was 60 days. Did not receive my goods or a refund.”

Helpful Report

Posted 4 years ago

“Sellers don't follow the rules. I requested a refund, the seller asked if I could wait an additional week, as that is when they were getting a new delivery of the item. I couldn't wait, so the seller just set the item to sent, even though he had none in his possesion, thus preventing me from getting my automatic refund. System is gamed for sellers and they know how to exploit it.”

Helpful Report

Posted 4 years ago

“I haven’t receive the goods already 4 months now...do not order from AliExpress!!”

Helpful Report

Posted 4 years ago

“Almost 4 months and I haven’t receive my goods....do not order from AliExpress!!”

Helpful Report

Posted 4 years ago

“I have paid 88.00 euro on Aliexprees for a vast last year November, till now I don’t receive any products. I’ve contacted both the seller and Ali service centers. But no refund. AliExpress’s service also very bad. They don’t protect buyers. I don’t know what can I do to get my money back?”

Helpful Report

Posted 4 years ago

“I order a lot on aliexpress. The service has been tragic since January this year. Shipments arrive not complete and there is no return and warranty that gives aliexpress. I do not recommend, it is cheaper to buy also from china but through ebay or made in china. Beware of aliexpress you will lose money and time”

Helpful Report

Posted 4 years ago

“Do NOT order from Aliexpress. Those people are a scam. I’ve ordered from there & have yet to receive my things. The person I did order from, magically disappeared after I paid her. I tried to contact customer service, but they make it so hard just to get into contact with them. It’s a waste of time & money. I just wish I would’ve ordered something cheap & small as a test before I ordered something so big and expensive. :( hopefully I can help someone else out there, so you won’t fall prey to any of those cons.”

Helpful Report

Posted 4 years ago

“Do not purchase from Adult Sexy Club. Seller lied so I couldn't cancel order saying it was shipped out when in fact it wasn't. To compensate I was given a .79 product after being forced to go through with an 135 order!”

Helpful Report

Posted 4 years ago

“I my order was a foot spa which came with about 4 pieces. One of the items was missing and I've been in a constant back and forth with the seller and website itself claiming that it might be at the post office. Why would the rest of the order have been shipped to my house? Anyways, they refuse to give me a refund even if I return the incomplete items I ordered and they're just very unhelpful. It also took about 2 months for it to arrive. I will never order from this website again.”

Helpful Report

Posted 4 years ago

“When you order from Aliexpress, you have to be willing to wait a long time to receive your packages. I mostly order cheap items, under $5. For the free shipping option, I think the seller has up to 60 days to get your item to you. In reality, they arrive in about 20-30 days. Open your order page. Every order that is awaiting delivery, will have light gray text that tells you how many days you have left before your order "closes". Up until that order deadline, you have some buyer protection. If it is getting close to the order "close" date, and you don't have your item yet, open a dispute before the time expires. I opened my dispute one week before the time expired. If you wait until after the time expires, you cannot open a dispute. You lose all your rights. As for getting items faster, my policy is this: If the company offers FedEx or DHL on a regular basis, then there will be a link on their webpage where you select this option, and you will have the fee added at the time of checkout. I feel secure that they will ship in this manner, only if the link is on their webpage. My experience is, if they don't have an automatic link for shipping options, then do not feel secure that they will ship FedEx or DHL. I do not feel comfortable about any personal, one time only, arrangement made during messages. If they don't have the website link set up, then it is not something they do all the time. There may be a language barrier wherefore they don't understand what you are asking for. The translation software is horrible. This is another reason I don't depend on messaging to get special arrangements made. I have placed several orders in last year. My orders contained dozens of different vendors. Last Fall, I ordered about 2 dozen items, averaging $8 per item. I received all but two of my items. One vendor offered to send a refund. I accepted this. I opened a dispute on the second item, one week before the buyer protection expired on my order. Aliexpress said they would send me a refund. I don't know if I actually got those refunds, because my husband threw out my credit card statements. I've asked him to give them to me in the future. It would cost more in fees, for me to ask my bank for duplicate statements, than the items were worth. So I decided to just let it go and learn from my experience. I am now at the end of my second large order. I ordered approximately 50 items from 40 vendors, averaging $2 per item. In two of those orders, the seller sent the wrong item, but they sent something else of equal value. One of the substitutions I liked, so I gave it 4 stars instead of 5, with an explanation. The other wrong item I didn't like. So I only gave it 2 stars instead of 5 with an explanation. For a $2 item, it wasn't worth a dispute. I would have had to return the item. I can't be bothered for $2. But the sellers HATE negative feedback. So I felt that giving 2 stars would hurt their business enough, that they would be a lot more careful in the future to send the correct item. There is one more item that I did not receive yet, and the time that my order "closes" was approaching. For some reason the order shipment got canceled. I messaged the seller. I asked why the shipment got canceled. I asked him to EXTEND my buyer protection time. He responded. He extended my buyer protection time by another 45 days or so. He asked me if I wanted a refund or if I still wanted it. I said I do still want it, and I told him to please ship it. I am waiting for it. If I get it, I will give 5 stars because he responded to my requests. If I don't get it one week before the close date, then I will open a dispute and leave negative feedback. But I think I can trust this seller to resend it. Most of my purchases have been wonderful, as long as I don't expect too much, don't risk too much with high priced items, and watch the closing dates, to make sure I can open disputes before the closing dates, if I need to. All the items I've received were exactly like the pictures (except for the 2 where the seller sent the wrong item of equal value.) I examine the pictures closely. I read the details closely. I convert from metric to English units, so I know exactly what size I am getting. I buy clothing based on the measurements in centimeters (and I convert to inches). I do NOT buy clothing based on letter size. Chinese S,M.L,XL....XXXXXL is different from American S,M,L,...XXXL etc. When buying shoes, I got the charts to convert Chinese shoe measurements to US shoe measurements, in both width and length. When I conduct business carefully like this, I get good results. Good luck!”

Helpful Report

Posted 4 years ago

“They are selling non working items. No support and no refund.”

Helpful Report

Posted 4 years ago

“Took almost a month to receive two hoodies. One of the hoodies was a 6XL. I ordered both in size small. Ordered before from them and it took a long time as well. Just it down you’re playing with peoples’ money and emotions”

Helpful Report

Posted 4 years ago

“I want to start off by saying that I started working with this company on Jan 19. I placed 5 orders totaling close to $2000.00. I will not work with stores that do not offer Free DHL or Fed Ex Shipping, so I asked this shop if they could ship everything together Free Shipping, they agreed. I asked them if all items were in stock and told them I needed my package very very fast. Part of the reason I added so many items to my order for the free shipping. I watched and I watched for it to ship and didn't see anything and asked every day, and they told me not to worry the shipper had it and it would ship that day. Then I went days without hearing from them, still asking every day what my tracking number was and if it had shipped. finally was given a tracking number but as soon as I saw the numbers I knew they were not fed ex or DHL they were snail mail number :-( I had told them over and over and over again I needed my items fast. they lied and lied and lied to me. I would never have placed an order if I knew it was going to take this long. I had deadlines and I missed my deadlines and was given a 200.00 fine for not have the merchandise needed. Finally, almost 2 months later the packages are starting to arrive, but they are only 1/3 of the items I ordered. I disputed them as my order was not complete and they are begging me not to dispute it, they tell me the items are coming in another package. What part of I does NOT ACCEPT B/O do you not understand? Then on top of all of this, one of the order I am really needing was just sent a couple of days ago, again after talking about how I needed it sent DHL or Fed Ex, they shipped it snail mail again. This shop seems to think they can make there own set of rules. I have never been so disgusted in how a business does business as this lying company BUYER BEWARE!! DO NOT EVER ORDER FROM BABYQQ STORE!!!”

Helpful Report

Posted 4 years ago

Aliexpress is rated 1.4 based on 3,109 reviews