Aliexpress Reviews

Name: Aliexpress
Rating: 1.41

1.4 Rating 3,281 Reviews

9 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 3,281 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 19th April 2025

Bassy Brooks

Aliexpress 1 star review on 13th April 2025

Anonymous

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aliexpress was good, now it's the worse shopping (shipping) place. I understand that COVID has an impact, I understand less when the seller does discuss to refund even when it has evidence that the packing is lost. To be honest I think the problem is that sellers use cheap providers like Singpost who do not care about the shipping. The bad thing is that Aliexpress does not ban such shipping carrier and that it's coming like a lottery. Sometime you're lucky and you receive your package but most of the time it's lost and it's complicated to claim the refund from some seller who are not honest and continue to push the delivery. On the other hand, you have serious sellers who use good carriers to ship and it's delivered in time. Aliexpress must change something regarding the accepted postal carriers for the delivery”

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Posted 4 years ago

“I wrote an Anonymous review 1-day ago and I wish to correct one thing in that review so to be honest. My review starts with- quote: "NEVER will I order from AliExpress again. They messed up my order something awful." Unquote. The only thing I want to change is that they did not duplicate any of my orders. Everything else regarding my experience with them still stands. If there was actual customer support to resolve confusion and problems, I would feel much differently. Having gone thru this experience and gained knowledge of how they work, I MIGHT order from them again, but I would order only a couple of items at a time so to reduce any possible confusion.”

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Posted 4 years ago

“I ordered four AA lithium ion batteries from Aliexpress. What I received in the mail, however, was a super cheap flashlight with the AA batteries inside. Why ship the garbage flashlight? The tracking number on the package matched what I received in the email confirmation from my order, but what I received in my package was the cheapest of cheap flashlights, batteries inside. The flashlight went in the garbage.”

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Posted 5 years ago

“Some sellers are great while others are really fraudulent, basically lying to the customer. Really watch the reviews, and customer satisfaction”

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Posted 5 years ago

“Guess I'm lucky, I at least received my purchase. T shirt VERY cheap material. Charging anything over $3 is a rip-off. Live & learn. Not again.”

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Posted 5 years ago

“Most of my shipments not received and when I open dispute they told me it shown as completed. Not worthy to pay less and receive nothing 👎🏼👎🏼👎🏼”

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Posted 5 years ago

“Out of five items I ordered three came in a reasonable time but they were less than $20 US each one. Definitely excellent value but the other 2 items worth over $100 US have not arrived. One seller has taken the money before the goods were delivered, the other I don't know yet. I doubt I'll see the goods as it's been 2 months. Yes I know there are serious problems in the world and I make allowances. But would I buy again? Probably not but maybe if something was cheap enough to justify the risk. Too many scammers out there.”

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Posted 5 years ago

“Sorry to hear that I had bad experience. Ha ha ha. Not jus bad, and not just ones. 70% of my orders ended up in a fake shipment. They give you a truck number and you are waiting waiting waiting. Then tracking say package was successfully delivered. And you got nothing. Then fight for your money begins. Dispute. Then you have to proof that you are not an idiot but the other side. You have to respond to there mail and lots of headache. I still have 12 orders that hopefully on the way. And no more. Going back to Banggood. I used to have some small issues with them, but nowhere even close to what I have with AliExpress. PEOPLE STAY AWAY.”

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Posted 5 years ago

“Buyer Beware. You might or might not get your goods. Delivery dates are bogus. Dispute process is a joke. Getting a refund is a hassle. Customer service useless!”

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Posted 5 years ago

“Don’t EVER order from UOYOTT Aliexpress store, I order 2 sets of silicone jar vacuum cups, some how, my order was frozen, contacted the seller with no reply, tried to deal with the customer service with no help keeps throwing the ball back to me. Cannot even get a refund.”

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Posted 5 years ago

“I am a customer of Aliexpress for many years and I have spent many thousands of dollars, as of this moment I will not order any more I ordered from a company wongs bedding, first order they sent they said order got lost said they would send again but not sure where they sent but I have not received, and I lost $102.21 and dispute haven't heard anything WISH is a great company you can send complaint and straight away you are refunded,NOT Aliexpress very hard to communicate with anyone.”

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Posted 5 years ago

“I ordered a FreeSmilly raincoat on 11/11/19, and it was finally delivered on 31/12/19. Delivery was free to me, but I was unprepared for it to take 6 weeks. Customers should be warned about the long delivery time. The tracking number worked for me. I had to ask three times via Eva (supposed to be "live chat" but is no such thing) before the protection period was extended.”

Helpful Report

Posted 5 years ago

“I ordered a FreeSmilly raincoat on 11 November 2019. It finally arrived on 31 December. The tracking number worked for me, but I was anxious that moving my order seemed to take so long. According to tracking on Aliexpress app, the order "left country of origin distribution centre" on 14 November, passing through "warehouse" and "accepted by airline" on the same day. Then changes to the tracking stopped. I sent three messages via Eva (I think its supposed to be "live chat" but is no such thing) asking for the customer protection period to be extended, and finally, on 8th December, got a message in my account that it was extended 50 days. This arrived just after 6 December, when the order "departed country of origin' (China). I just about could have walked faster than the flight from China to New Zealand. It "arrived at destination country" on 23/12. It being the Christmas public holiday in NZ, it is understandable that the parcel was not delivered until 31st December. Delivery was free to me, but I was unprepared for it to take six weeks. You should let customers know when they order that average delivery time is "over a month". I only find this out today, when I searched the internet to write this review.”

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Posted 5 years ago

“136 orders and 59 parcels never came. It is full of cheaters. Sellers very often give wrong tracking numbers and pretend for parcels to have been received. Free shiping is terrible. You have ta wait 2 months and then another 1 month for the dispute to get the money back. Nonsense”

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Posted 5 years ago

“Ordered a dress that was supposed to be loose and made from different materials in different shades -- a lovely dress. What I received after 2 months of excuses was absolutely NOT what I ordered and paid for. This shady dealer sent the most flimsy small dress in none of the colors or style. If it were your only dress, you still wouldn't wear it. No help from the Aliexpress. Bait and switch. Many bad reviews for that seller and the Aliexpress still lets them sell and cheat people.”

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Posted 5 years ago

“Customer service agents rude and unhelpful”

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Posted 5 years ago

“Depends on what you buy, it’s really a hard hit n miss. I’ve bought clothes, baby outfits and hats, household items, Halloween and Christmas decorations and they all turned out disastrous. Made with cheap quality and the descriptions were not truthful. But other time with hair accessories, baby toys, small kitchen items turned out fine, 5/5. You get what you pay for. If something is too good to be true it usually is. The return policy however is pretty good. If you don’t receive your item or if it’s defective, you’re able to file a dispute and the AliExpress team will usually issue a refund and let you keep the item if it’s not too expensive.”

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Posted 5 years ago

“it took 1 month to receive product. came too late and had to buuy else where. trying to get refund”

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Posted 5 years ago

“I bought a heat sublimation machine and was informed its an all in one but upon arrival it was labelled 8 in 1. When the machine arrived it didn`t have usage instructions nor t-shirt heat press facility.”

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Posted 5 years ago

“Aliexpress has a lot of products. I am a Platinum Member too, but I am truly disappointed with too many cheating Sellers on Aliexpress. In recent years, a lot of sellers are untrustworthy and never send the goods or have a fake tracking number. These orders expire and if you are not quick to open a dispute in the time period of 2 weeks, then you lose your monies to the seller. Even when you open the dispute in time, these crooked sellers will try to con you to cancel the dispute saying it is delayed. If you listen to these sellers its almost guaranteed that they will be paid by Aliexpress without you receiving your goods. The other aspect is sellers sending you faulty goods. The courier to return them then costs the buyer more than the goods. When this is pointed out to the seller, they often ask you to send it by ordinary mail. Even if you have proof of photos/videos of sending it by ordinary mail, sellers claim that they did not receive the goods, so that Aliexpress pays the seller. Aliexpress is even worse with your evidence and say that there is no tracking number and all your evidence is of no importance to Aliexpress. I had an SSD disk that I sent back to a company called Golden Fir who conned me by sending a completely faulty and broken used SSD disk worth $60; knowing that the return tracking courier ($55) is very expensive, and advised me to send it by ordinary mail. I had all the photos and videos, but he claimed he did not receive this. Later I found he has done this to several buyers. Aliexpress ofcourse did not pay any attention to my return postal evidence, and his messages to use ordinary mail, and paid the seller to add insult to my injury! Despite buyers advising Aliexpress of these dodgy sellers, Aliexpress continues to have a lot of fradulent sellers on their site and I therfore Aliexpress has pushed me to not trusting them taking action, and I am buying from other credible sites now. I only use Aliexpress when there are no other sites available.”

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Posted 5 years ago

Aliexpress is rated 1.4 based on 3,281 reviews