Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,108 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,108 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Aliexpress made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aliexpress 1 star review on 13th January 2025

Sam Sami

Aliexpress 1 star review on 12th January 2025

Graeme

621

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased almost $300.00 in items on March 5th. It is now June 11th and I have received about $25.00 worth of the order. It's pointless to open a dispute they either tell me the package is at the post( it isn't) or to be patient. There are some good deals to be had but if you spend your money and get no product it can be pretty expensive.”

Helpful Report

Posted 4 years ago

“about 4months ago I purchased a WELDING helmet from SHOP 5255139 through ALIEXPRESS never again it turnd up well out of alloted time could not track with ALIs crappy tracking system when it arrived it was broken an I suspect it was broken before it was sent I trird to get intouch with ALIEXPRESS impossible to do I tried every way I could for 3 days open up a dispute only way to get intouch they wanted photos but their system won't accept them dispute time runs out still no connection with crappy ALIEXPRESS get intouch withh SHOP 5255139 they say send photos to them and they agree to refund HA_HA they say will take time I wait nothing I contact it take time contact again they say sent Paypal account No I do and wait Nothing contact again it take time 3 more times and send p/p acc no again they agree to send refund this morning I get message to say funds in ACC I have checked nothing there ,. The woman whoo operates this SHOP 5255139 is DISHONEST a LIER and a CHEAT all she wants is your money and with the help of CRAPPY ALIEXPRESS gets away with it . So I advise everyone to be weary of this usless Aliexpress and do not use SHOP 5255139 or you will get ripprd off and will not be able to do anything about it”

Helpful Report

Posted 4 years ago

“Prices are attractive, but wait times are very long and services unreliable. Buyer protection is a joke. If you don’t receive your item because it’s lost by the carrier or misdelivered, don’t expect money back. Customer service is non-existent, all you will encounter is chat bot generating same answers.”

Helpful Report

Posted 4 years ago

“Obviously when you place an order from aliexpress you shouldn't always expect premium quality items but i'm always happy to receive my orders as its exactly what i paid for”

Helpful Report

Posted 4 years ago

“Ali Express is a gimmick website they take your money and your order sometimes arrive and or it take months to receive what you purchased don't waste your time or money.”

Helpful Report

Posted 4 years ago

“You only have a certain amount of time to open a dispute and if you miss it you do not get a chance to apply for a refund. Even when you don't receive and item and do have a chance to apply for a refund they sometimes will give you nothing and you don't ever get your product. The prices are great but the wait times and customer service is horrible. I'll never shop on a site again where the site settles on the sellers side of a dispute and the customer ends up without a product and without a refund. Unacceptable.”

Helpful Report

Posted 4 years ago

“aliex express have to be one of the worst online stores i have ever purchased from. i ordered 13 packages and i know because of covid 19 the delivery might take a bit longer... up to 6 weeks but its now been3 mths and i have only recieved 4 items. i go to opena dispute and you cant because the tracking is still in limbo... i caanot do anything and they dont have a chat you can ask for help... its bad service dont buy off them their warranty is not honest”

Helpful Report

Posted 4 years ago

“After waiting MONTHS for my order, I finally opened a dispute for not receiving my parcel. Dispute was finished with them saying that the item was delivered and I received it, which was NOT the case! I did an appeal which was denied as well and no refund issued. There is no proof that the item was delivered and I phoned all my local post offices with no luck. There is just no way of directly contacting the site. This was the first time I bought form AliExpress and I deeply regret it! I will NEVER EVER buy from them again. They have much to learn from sites like WISH and BANGGOOD with regards to customer care and protection. You suck big time and shame on you for stealing my money!”

Aliexpress 1 star review on 11th June 2020

Helpful Report

Posted 4 years ago

“Order 2 items 7 weeks ago. No tracking info available and when we disputed the order no action was taken. I have chased them online but still so refund. There is no way to contact the company directly.”

Helpful Report

Posted 4 years ago

“Stop buying from this brazen company, Aliexpress: 1. The quality of the items, especially clothing, is very poor. Then when you receive the poor quality, it is up to you to now take a picture, send in a complaint. It is a complete hassle and not worth it as you can be sure most of the items you order are thin material and not as the picture shows on the model. 2. Recently, Aliexpress has changed the way it confirms whether items have been received by the customer. Before, when an item 'purchase protection' ran out, you would let Aliexpress know and they would track the item and refund if the item had not arrived. Generally you would have 2 weeks to file a dispute. NOW, they alert you 'Times Up' and put the onus on YOU to go to the Post Office to find out where your Order is. How stupid is that? Here is the Aliexpress' current idea of Customer Service: 'Please pay more attention to the tracking information. If the package arrive at the delivery office, please contact post office to pick up in time. Buyer should be responsible for any consequences of failure to collect items in time.' This is copy/pasted directly from the last dispute I opened because and AGAIN items did not arrive, 6 in total. 3. The length of time Aliexpress allows for delivery of items has changed from 6 weeks to 3 MONTHS. How ridiculous is that? And according to Aliexpress, after 3 months of failure to delivery the order, it is the International Customers issue, not theirs. My best advise: Stop buying from this Company. They simply do not deserve the trust of International Customers, their money or their orders for their crappy products”

Helpful Report

Posted 4 years ago

“A site made up almost exclusively of scammers. They closed their customer service. It is impossible to communicate with a human. They have all been replaced by the Eva robot which aims to not answer your questions, to discourage you so that you cannot get your money. If you want to waste your time and money, this is the perfect place!”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“I have never received my orders. they closed my dispute ticket without saving it Order number 8013687216986925”

Helpful Report

Posted 4 years ago

“It is a complete scam. There is no customer service and they do not provide you a refund when the products don't arrive.”

Helpful Report

Posted 4 years ago

“Terrible place to buy. Half of their sellers are fraudulent, and if you don't receive products, or products are faulty, you are out of luck. They will give you a runaround, dispute buttons would hidden, and disputes closed without refund or explanations. Just avoid, it is third world class e-business.”

Helpful Report

Posted 4 years ago

“Bought few items there, did not received anything from aliexpress and also did not receive money back too, no live chat or email to discuss about that with someone only automat Eva which is not usefull as well. Higley not recommended”

Helpful Report

Posted 4 years ago

“I bought an item in early march & have been waiting for 3 months for my purchase to arrive. requested refund but AliExpress proposed an automatic new solution: "please be patience waiting for the international package" unacceptable. buyers be aware, you are buying at your own risk. there is no refund”

Helpful Report

Posted 4 years ago

“aliexpress business plan: 1) come up with a random name with lots of numbers 2) copy images of other merchants storefront to create your imaginary storefront 3) when orders come in, send fake tracking information 4) operate under the impression that the buyer will not: a) notice the tracking information is fake b) file a dispute within the "protection period" c) create a paper trail of screen shots showing evidence of fraud d) receive a full or partial refund if disputed 5) if the buyer does file a dispute, string them along by increasing the protection period indefinitely, send them more fake tracking information, reply with "copy pasta" responses, or simply don't reply at all 6) 100% profit as there is no need to have inventory, customer service, & or a physical location 7) business(scam) can be run from anywhere, with a time investment of only a couple hours a week, rinse & repeat the aforementioned, until aliexpress reputation is irreparably damaged, & folds under consumer pressure”

Helpful Report

Posted 4 years ago

“I order more that 45 days ago, and all the staff is still in China...and I try talk with the sellers, i know like a ping ball to a stone wall. TOO BAD I CANNOT GIVE ZERO STARS BECAUSE THAT CHINA SERVICE DESERVE ZERO, ZERO, ZERO”

Helpful Report

Posted 4 years ago

“This seller is a scammer: "China NO.2 LCD Store" They show in pics they sell original Samsung display, but they don't. They sell fake and broken display. Seller will always delete your dispute, and only ask you to delete the dispute, give him 5 stars review and after that he will send you money. DON'T TRUST HIM, NEVER CANCEL A DISPUTE, THIS SELLER IS A SCAMMER”

Helpful Report

Posted 4 years ago

Aliexpress is rated 1.4 based on 3,108 reviews