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Aliexpress Reviews

1.4 Rating 3,118 Reviews
10 %
of reviewers recommend Aliexpress
1.4
Based on 3,118 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Aliexpress 1 star review on 17th January 2025
Jay
Aliexpress 1 star review on 15th January 2025
Dennis M
Aliexpress 1 star review on 15th January 2025
Dennis M
Aliexpress 1 star review on 13th January 2025
Sam Sami
Aliexpress 1 star review on 12th January 2025
Graeme
Aliexpress 1 star review on 12th January 2025
Graeme
Aliexpress 1 star review on 12th January 2025
Graeme
624
Anonymous
Anonymous  // 01/01/2019
I never received any of my items. I ordered 20 different items. Months later I still have not been able to get refunded
Helpful Report
Posted 5 years ago
Worst shopping experience ever! Got a broken device and wouldn't be refunded. They simply stole my money.
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Posted 5 years ago
I used this company for a year. My last two orders never arrived. I contacted the companies and they gave me the run around. Finally contacted aliexpress. They said the money was refunded but I never received it. They totally ripped me off. I would never suggest anyone using this company ever.
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Posted 5 years ago
WARNING ⚠️ AVOID THIS SITE! MY ORDER DIDN’T CAME. AWFUL & FEEL SAD FOR THIS COMPANY. MAY THE BAD KARMA BE WITH YOU & TO ALL OF YOUR FAMILY. GOD WILL TAKE OVER.
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Posted 5 years ago
Item not as described with no route for a refund. I ordered laptop feet for my Lenovo Thinkpad but the feet that arrived were far too small and shallow for my laptop. There is no way to access my order (despite an apparently efficient online order history system) and no way to get in touch with customer service to talk about my order. The 'online chat' is with an unsophisticated robot who totally relies on the order showing on my account history, making this another deadend as long as my order is not showing on my account. I cannot find an email address or phone number to talk to a real person. Ultimately, I am having to keep the laptop feet (eventually throw it away) and have now wasted about £10. I won't trust Aliexpress with another future purchase.
Helpful Report
Posted 5 years ago
I live in canada i ordered dress this morning it says it has been signed and delivered i checked the delivery adress it wenr to israel when i chatted wirh customer service she said communicate with seller of course they never responded and now 15 minutes later deliveru country was changed by somebody to canada and history chat was erased please do not order on this website scam scam and scam
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Posted 5 years ago
90% item is fake and customer service look after seller our money is not guarantee
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Posted 5 years ago
I buy from them since 5 years, when I received my stuff it's ok, but around 40% of the product i bought on this site I never received. You have to open a dispute after 2 months from the order, wait a weeks or more to have a refund for something that cost under $5 that's a pain... Not sure that I will continue to shop on this site...
Helpful Report
Posted 5 years ago
Product I ordered is not what I received paid 32 dollars and was offered a 2 dollar refund it’s extremely difficult to get in contact with seller in short they took my money and I have no way to get it back don’t waste your tome and money with this company
Helpful Report
Posted 5 years ago
1 - 35% to 40% of the product i bought on your site i never received. 2 - when i place an order the minute i authorise the payment the screen with all the order info disappear, u don't have a chance to save the screen for future reference. 3 - in couples of days when u send a notification u mention the order number without relating it to the product i bought. 4 - minimum product information. I believe u need to qualify your venders before allowing them to sell on your site. Yor attention will be appreciated. Milton Shaheen A Z Sofas Houston, USA azsofas12@gmail.com
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Posted 5 years ago
I WONT BE SHOPPING THIS SITE, THE REVIEWS ARE TERRIBLE
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Posted 5 years ago
No problem ordered for years no trouble
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Posted 5 years ago
ordered parts in Feb...site said 30 -35 days for delivery...here is is middle of May and still have nothing...tried to contact them but my time ran out on when I can complain...so no product no refund just out the money...TOTALLY TOTALLY TOTALLY DO NOT RECOMMEND PURCHASING FROM THIS SITE...run...Run far far away and don't look back
Helpful Report
Posted 5 years ago
I purchased corner brackets with 10 in each package but when it arrived there were only 5 in each. I contacted the seller and got the responses that they put a wrong number in the title and it SHOULD BE 5. And he asked me to "forget his mistake". He refused to ship me another half or refund. The reality is, all sellers I shopped around all offer 10 pcs in each package and I randomly picked this one which approved to be a wrong decision. No more purchase from sellers without credibility like this! Stay away from those random sellers as you won't be able to hold them accountable for anything.
Helpful Report
Posted 5 years ago
Really bad service, bought curtains from here for over €17 the seller asked for quantity i selected one as i presumed like anyone buying from a supposedly reasonable website that the cost advertised would be for 2 curtains essentially 1 packed of curtains. Arrived and only one curtain came i disputed it as it was outrageous cost for one curtain and got no satisfaction as i couldn't even understand what the man was saying as it made no sense - will not be using this website again as it is unclear and expensive for the quality of what you get. Customer service is shocking WISH is a must better website and the customer service is excellent as they always ensure that their customers are happy with the product and if there is a problem they always rectify.
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Posted 5 years ago
Was never sent the proper amount of "diamonds" to complete my painting!! Given the run around whenever I talk to a person or a robot!! Tired of the run around! If there is an issue with language maybe we we should stop ordering from AliExpress!!
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Posted 5 years ago
I bought 6 items from this site, i only received 5. I have beenntrying to get my money back or my item, and i have not been successful. Please do nit buy from them. Modt of it is a scam
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Posted 5 years ago
customer service sucks. they're extremely rude and do not have any intention to help you. the site keeps glitching and especially sucks on my phone. it keeps translating to Russian even though I can't understand Russian. the prices r great and seem like a deal but you'll probably never get your package.
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Posted 5 years ago
Never buy this site is a scam I bought a dress from them and I returned it because it's damage and not the same color in the picture until now I've never get my money.
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Posted 5 years ago
Don’t order from aliexpress, they don’t give you what you ordered. I ordered something on August 31 2018 and it is still yet to come and it has been almost a year.
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Posted 5 years ago
Aliexpress is rated 1.4 based on 3,118 reviews