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Aliexpress Reviews

1.4 Rating 3,118 Reviews
10 %
of reviewers recommend Aliexpress
1.4
Based on 3,118 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Aliexpress 1 star review on 17th January 2025
Jay
Aliexpress 1 star review on 15th January 2025
Dennis M
Aliexpress 1 star review on 15th January 2025
Dennis M
Aliexpress 1 star review on 13th January 2025
Sam Sami
Aliexpress 1 star review on 12th January 2025
Graeme
Aliexpress 1 star review on 12th January 2025
Graeme
Aliexpress 1 star review on 12th January 2025
Graeme
624
Anonymous
Anonymous  // 01/01/2019
Ordered 4000 watt inverter. 24 volt input and 120 volt output. It would only produce 70 volts. They promised to repay shipping cost back to china. 105 dollars. Now they will not repay
Helpful Report
Posted 5 years ago
My name is Cathy this isn't a place to go too buy anything cause like others say it does take over a month by the time you get it maybe lost or they never sent it cause it happen to me I order a pair of snow boots they told me they were sent in April of this year guess again they were not here at all.They hit my account 356 times So please don't go to them for anything they are conning you I wouldn't go back to them at all And by the way I was looking on other sites the exact same clothing same everything was on other sites. the return funds you would be lucky to get it back the jewelry is fake the only thing I can tell don't go there look some where you know that they wont con you instead of a full star a half one and another thing is you cant Deactivate your account because they will say you have a unfinished order when you know yourself your finished Your better off looking some where eles for what ever you want and it may not be what you seen on their site
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Posted 5 years ago
Ali seller shipped me a defective product. Now wants me to pay to return it. The shipping cost is half the original cost. This is very poor customer service. I will not buy from Ali again.
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Posted 5 years ago
i really dont get these weird bad reviews but i actually love aliexpress. its so cheap when it comes to all my stuff and i dont have to worry about having a refund because 1 dollar for 1 wrong case doesnt make me mad. i love aliexpress. just please have an option for faster delivery.
Helpful Report
Posted 5 years ago
Be warned! Don't buy from Aliexpress unless you can afford to throw your money away. I ordered an Android TV Box. It had a defect with sound being distorted. Unable to understand conversation etc due to distorted audio. After much back and forth via messaging I am told to return the box to China at my cost. Shipping to China via Canada Post is half the price of a new box. So I am to pay much more and wait months because they are shipping defective products. Not a chance. This device goes in the garbage and I order a new one from Amazon where there is a return policy with free shipping.
Helpful Report
Posted 5 years ago
AVOID - RUN with your wallet... This company does NOT have buyer protection as they advertise! Awful to NO customer service! Dress not even close to advertised paid more for custom- Arrived in 6-7 weeks NOT EVEN close to advertised not even close to the custom size, not even the correct color!!! $95 gone- & I am stuck with this piece of garbage!! AVOID !!!!!
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Posted 5 years ago
The only thing missing on there disputes is Rod Sterling and the Twilight Zone music. They asked for pictures and information. I sent it then few days later they asked again. Everything just goes in circles.
Helpful Report
Posted 5 years ago
Bought 2 dresses on Aliexpress. The seller sends a message saying because my country is so far away that he needed .5 extra cents. 5 cents!! He sent a link to pay this extra .5 cents. I told him to buzz off, that I had already paid his asking price and to kindly ship my items. He retaliated and shipped them to somewhere in California. I live in Connecticut. I contacted customer service. They are giving him 5 days to respond to me but he is not required to. If he doesn't they claim they will refund in full. This guy shouldn't even be allowed to sell after the scam he pulled for the stupid .5. The store name is Youyedian Store. He's a crook and Aliexpress is allowing him to do it. Not much integrity over in China I guess😡
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Posted 5 years ago
Its very bad online service, never order on this. I have ordered four ties , they deducted the amount but at the end i have received only one tie. its horrible and disgusting.
Helpful Report
Posted 5 years ago
Unless you want to receive hundreds of text messages that will not stop no matter what you do, then avoid this website! The text messages are sent to a whole bunch of different numbers and FROM a whole bunch of different numbers, and all the receivers keep trying to get the texts to STOP, but they don't. I can't afford to change my number. This is COMPLETELY unacceptable.
Helpful Report
Posted 5 years ago
Purchased a remote control. Wrong article delivered, looks completely different as shown and described. Aliexpress is ignoring request for refund, incl. management team around Daniel Zhang. Poor and not reliable shop, avoid it!
Helpful Report
Posted 5 years ago
Horrible customer service. I ordered four robes and I only received one. They are telling me to go check the post office which I have and the robes arent there! I also paid extra for purchase protection and they will not refund me! I will never order from here again.
Helpful Report
Posted 5 years ago
Do not use Aliexpress. I ordered 5 items before and it was great. My last two orders was a scam. The keep on offering me $0 for one of my orders and for the second one, the keep on extending the date so can't even dispute the order. There is noway to talk to them directly even though they have "Chat now" button. The times that you do get your order is great but the odd times that you don't receive the order, then it is your loss. You will just have to forget about the money. So not worth it. The little that you saved ended up costing you more.
Helpful Report
Posted 5 years ago
Many orders not received. They keep extending the delivery date. When you try to open dispute they close the sale saying item was received when it was not. There is no way to contact ali directly. Electronics worked for a few days then failed but I had already indicated that the item was received. No warranty on electronics. Do not buy anything from Ali unless you can afford to lose the money. Also they want more personal info all the time. Beware of identity theft.
Helpful Report
Posted 5 years ago
I purchased a Doogee phone with accessories through Aliexpress. The phone with accessories were $399.99. They charged me $374.99 and sent me only the phone. The problem is that they never sent me an order confirmation. All they did was to confirm the payment. As a result, I never saw what they were going to send until when it arrived. I disputed it but nothing came out of it. The result: I paid $374.99 for a $280 phone! Good deal for cheating Aliexpress. Bad deal for me!
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Posted 5 years ago
I have been buying from AliExpress for a few years now. I'd say 9 out of 10 items i order are ok. for the tenth order, you just lose your money.. it often cost as much to return an item as the purchase price. The sellers know they operate with impunity and some are disreputable. Also, they seriously filter out any bad reviews. And they don't allow reviews at all it you choose to dispute an item. You get what you pay for with AliExpress. Adjust your expectations accordingly.
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Posted 5 years ago
Poor customer service no buyer protection I purchased an item from Ali express and it had parts missing. The spelled blamed it on the postal service. I Opened a dispute and lost due to not having a valid postal certificate for delivery. I put images up of my item with missing parts and the weight of my item that was the same as seller buyer protection does not exist its a joke
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Posted 5 years ago
The experience was beautiful and they sale great Quality hair at a reasonable affordable prices I will definitely be buying again real so
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Posted 5 years ago
Aliexpress is terrible. Vendors advertise product and terms of sale. Terms of sale accepted. Vendor suddenly decides they cannot honor the "free Shipping" and vendor demands you Cancel the sale. Why? The terms of the sale were accepted and Aliexpress does nothing. If the consumer executed similar behavior their actions would not be accepted. Aliexpress only supports its vendors even when they are dishonest. Will use other online systems to WARN potential Buyers of the communist corrupt online shopping system.
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Posted 5 years ago
These guys are theives. Do not trust them. I ordered a phone that was damaged. They asked me to retturn it. While the item was in transit they proposed an offer of $0 refund effectviely stealing my £450
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Posted 5 years ago
Aliexpress is rated 1.4 based on 3,118 reviews