Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 2,994 Reviews

10 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 2,994 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never trust Aliexpress. Many items item not delivered n claimed to b delivered. Ask for refund n they ask u to show proof that item not delivered. U wil just lose your money. No more ordering from them. The customer service is just hopeless n cannot understand buyers problem.”

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Posted 10 months ago

“ordered "new items", came fully opened with many missing. customer service is worthless and talks like chat gpt”

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Posted 10 months ago

“Aliexpress is the worst platform to do a purchase, fake platform with a fake products is as simple as that, they advertise 12 day delivery guarantee and than, when you contact them they will tell you to wait couple of months, Ebay and amazon are like day and night compare with aliexpress on everything”

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Posted 10 months ago

“placed orders on several items for the first time. received half of them. they don't ship all together. received 1st 3 parcels fine. The next 6 parcels didn't come to me. As per the tracking number they say the delivery attempt failed, whereas I didn't receive any phone call or email on that. next is the horrific experience. there is no clue where is my shipment because their shipping carriers are unrecognized, no Canadian phone numbers to contact, and no physical office to go to! Their sh**ty chat service redirected me to several Canada post offices where there was no parcel. finally, I wanted my money back. still, it's not allowed as per their sh**tty rules! how horrible the customer service can be! I ended off on this. after 2 months, I was able to get a Partial refund for 2 items, but still, 4 are missing! I will never use it and recommend everyone not to use it”

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Posted 10 months ago

“The item never comes ,lost somewhere..the 50days past and i made a dispute for ten day for refund .the ten days gone and want another ten days to wait...unbelievable”

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Posted 11 months ago

“Website is bad”

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Posted 11 months ago

“Bad customer service. They suggest you to select the option with the defective order tgat cannot be found on any platform of AliExpress. The more frustrating is that they did not take care to their apps and what the customers provided as an evidences. Buy some a dollar-products is okay but more than 2 dollars I would not suggest, if yoi don't have to deal with possibilities to recieved the defective items and get no refunds.”

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Posted 11 months ago

“I really disappointed with Ali express. They are stealing you. Don't ordered from them. I ordered machine and the agent Tina she is mid dealing with you not answering properly. I don't know when they will delivered my machine because in tracking not showing any thing Please don't ordered from them any thing they are just taking money and not delivering the ordered. Big big big stealer.”

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Posted 11 months ago

“It is a cheating company! They charge you for an item, but they don't send it to you and don't refund a payment! Just steeling your money! They try to cheat the whole world! Don't buy there!”

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Posted 11 months ago

“You will not be able to return your item. After weeks and weeks of being bothered for photos of the unopened product. Then the seller will say that it hasn’t been delivered yet even though it was delivered and had been shown as delivered in the system. The whole thing is a scam, I have a product I don’t have any use for unopened unused and I can’t return it. Do not bother with this site. They did offer for me to return it at one point, but I would’ve had to pay for the return, and with how rude the seller was accusing me of having stolen the product even though it was right in front of me and I already paid for it I refused. Good luck. 0 stars! Do not bother”

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Posted 11 months ago

“I have contacted them several times about several orders. The information on their website for the shipping company is incorrect. The phone number DOES NOT EXIST. The shipping company claimed they called me on a certain date to deliver the package and I have screenshots of my phone log that shows they NEVER called me. The WEBSITE PROVIDE ON ALIEXPRESS for the shipping company does NOT recognize the Tracking number. I messaged AliExpress over their app many times with screenshots to prove all the above. Finally someone gives me the address and phone number of the shipping company (COMPLETELY DIFFERENT from AliExpress app.) I call them and the do NOT recognize the tracking number. So I have no legitimate Tracking number. I have phone numbers that either DO NOT WORK or does not have my package information. Here's the kicker. The shop I bought it from wants to give me a refund. But AliExpress is NOT giving that option to either of us. SO SHOP WANTS TO REFUND BUT ALIEXPRESS REFUSES. DO NOT SHOP FROM THERE. Buy from Tiki, buy from Lazada, buy from SHIEN. I have NEVER had problems with buying from them directly. Aliexpress has not delivered and REFUSES to give a refund. Even if the shop that you purchased from agrees to it.”

Aliexpress 1 star review on 19th December 2023

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Posted 11 months ago

“AVOID. Do not be tempted by bargain prices this site is awful. They will take your money, not send goods and then you will not be refunded. Customer service repeatedly fob you off with excuses, customer service Shocking. You feel like you're dealing with conmen. Save yourself the trouble and avoid!”

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Posted 11 months ago

“Seller was contacted because items showed delivered but their response was something along the lines of “item marked delivered because shipping insurance was about to run out, the item is still on its way.” Seller didn’t want to pay the one dollar refund coupon for late delivery so they marked it delivered and said it’s still in the mail. Pretty much admitting to mail fraud but apparently that’s whatever to AliExpress. Well it’s been well over a week and nothing has shown up and I’m being declined refunds because I have no proof the items didn’t arrive. It’s hard to show physical proof of something you don’t have. Anyways I’ve re appealed but been declined. There is no help from customer service at all and just the same we will contact seller and wait for response loop. Any questions asked they will just say yes and agree with you. So I’ve come here because the whole Ali express system seems to be bots and ran as a loose scam. Sad because AliExpress has been legit in the past years ago, not anymore. Don’t test the waters just use Temu if you really want a Chinese Amazon experience. Working on refund through PayPal won’t try that again.”

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Posted 11 months ago

“Scammer seller knowingly sent me the wrong product, which I proved to AliExpress. The resolution on my case was bad and inadequate. Scam platform I am never going to use again”

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Posted 11 months ago

“Didn’t receive item, seller wouldn’t provide tracking, informed me delivered and signed for, no one was home to sign and it wasn’t delivered. Seller would NOT provide USPS tracking number but kept telling me to contact USPS. That’s IMPOSSIBLE without a tracking number. Sent me dead hyperlinks. Then AliExpress, in dispute process, asks ME to provide tracking info or otherwise prove it wasn’t delivered. They don’t seem to understand now shipping and customer service works. Run away from AliExpress, it’s TERRIBLE.”

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Posted 11 months ago

“Don’t buy from AliExpress is totally scam I loved AliExpress but they started to scam money they didn’t sent product and AliExpress steal the money too they not refund ,be careful”

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Posted 11 months ago

“If I could give a zero I would. I’ve never done any business with this group, but my account got hit for over $600. The bank tracked it back to Ali. There’s no contact information for them. This place is a 100% scam. it should be looked into by the US government.”

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Posted 11 months ago

“AliExpress are THIEVES!! You stole my money! i have tried everyday for 8 consecutive days to sort it out but your system is designed so that no communication with a person can be made, only AI that is programmed to frustrate you out of trying anymore. SHAME on you! You disgust me!”

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Posted 11 months ago

“I never received my order Never received my refund back”

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Posted 11 months ago

“AliExpress sent an item to an identical street address in a different city. Understandable mistake. But when I asked for a refund, they asked me to prove the item got there. They refused the refund unless I could get a letter from USPS proving I didn't live there, that the item had been delivered to that city and not mine (They claimed tracking numbers weren't enough) and frequently wrote back "Prove it" when I contacted customer service about the item not being delivered. They demanded "photos" of the missing items in order to submit a claim. Their respondes were automated and copy/pasted. Even after they acknowledged it was the wrong address, they asked if I could have "family memebers" try to get it for me, or have USPS "pick it up" from a city 6 hours away instead of refunded an $11 item. I would not trust them in future based upon that poor service.”

Aliexpress 1 star review on 9th December 2023

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Posted 11 months ago

Aliexpress is rated 1.4 based on 2,994 reviews