Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 2,993 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 2,993 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 15 items. They were packed into two combined packages. Three items were missing. Upon contacting the sellers, I was told to contact shipping company and the case was immediately closed for "insufficient proof". It is not the 15 lost Euro, it is the manner the case was dealt with, what makes mw to go with Shein. Never issue with Shein, so, bye bye Aliexpress.”

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Posted 5 months ago

“The seller that they work with was a nightmare they don’t understand English very well, they sent me the wrong item, and then I had to go to PayPal to prove that my purchase was incorrect because the seller was not cooperating and it cost me $100 to ship it back . I won’t be buying anything else from them.”

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Posted 5 months ago

“Was scammed and AliExpress did literally nothing to get the money back. They just said wait for the seller to respond and then once the chargeback window was passed said "nothing I can do about this". ABSOLUTELY GARBAGE.”

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Posted 5 months ago

“That's how China is making money: every time I have received wrong order and after return they don't reimburse for shipping! Done with them for good!”

Aliexpress 1 star review on 8th June 2024

Helpful Report

Posted 5 months ago

“I opened a dispute for 3 orders that were packaged together and sent but never got delivered. The courier FASTHORSE just delivered a parcel a month ago. Now they are saying it is undeliverable. I gave my workplace, which is a school, which gets 100's of deliveries weekly. We have security on site at the gate 24/7. AliExpress saw my attempts to contact Fasthorse, which only has automated response and now real contact to resolve the issue, yet AliExpress decided to not refund me nor ban the courier. Ali Express and their resolution team is a scam. If you see Fasthorse as a courier they use, forget it. don't even bother opening a dispute.”

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Posted 5 months ago

“I never received my refund and yall scamming ass company worker are lien to me are untrustworthy unprofessional need to be arrested for scamming & fraud been trying to get my money refunded since March 20 it’s now June 7 I wouldn’t recommend this company to no one you all don’t value your customers”

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Posted 5 months ago

“Liars promises to fix issues then don't . If it goes well great ,but if it don't they'll stick you. So my current order 194 dollars was due for May 17 hasn't arrived ,last update in tracking on May 9. Now they're talking about they need more time to review. When they claim if not received in 30 days full refund I ordered on April 7 due delivery may 17th and now it's jun 6 crooks,liars”

Aliexpress 1 star review on 7th June 2024

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Posted 5 months ago

“I ordered two wigs on Ali Express, and both wigs sent to me were the wrong size. I immediately opened a dispute with Ali Express, and Ali Express told me to return the wigs and that the sellers would reimburse me for the money spent on shipping. I sent the wigs within two days and paid over $400.00 to return them. Even before I did this, I got a quote and told the sellers, and they said the shipping price didn’t matter and that I was to return it. Ali Express also confirmed that I would get my money back for the shipping. Once the wigs arrived in China, UPS advised me that both sellers refused to arrange for delivery of the parcels and abandoned them. I wrote to Ali Express right away, and they said I still needed to wait for the parcels to be delivered, which made no sense because both sellers abandoned their packages, and UPS said they would dispose of them. After over 100 hundred messages, one of the sellers issued me a refund, but it was only for the cost of the wig, and no shipping was included. I reached out to Ali Express, and they said they would issue me a coupon for the value of my shipping costs and asked me to submit proof of what I paid—which I did. Ali Express said I needed to wait seven days for the coupon. It has been weeks of waiting, and Ali Express still has not sent me a coupon for my shipping costs, nor has the second wig been refunded to me. I received an e-mail from Ali Express recently where they said that I need to negotiate a price with the seller for a shipping refund, which none of this was explained to me before sending the wigs back to China. The sellers refused to refund me for shipping costs, and one of them has yet to reimburse me for the wig value, even though I returned it, and they refused the parcel. Now, I am out of $500 plus dollars because Ali Express and the sellers both SCAMMED me! Ali Express refuses to return my shipping fee as actual money or a coupon. They keep sending me robotic messages and telling me to wait, only to receive a generic e-mail saying I need to work with the seller. I have told them hundreds of times that the sellers are not cooperating, and Ali Express still doesn’t care. Why would the sellers tell me to return something knowing they would never accept the parcels? It is one big scam. Ali Express is in the business of scamming people, and everyone should STAY AWAY FROM ALI EXPRESS! They need to be reported for fraud and theft of funds because that is what they have done to me and hundreds of others. We, as consumers, can spend our hard-earned money on so many other sites. Temu is similar to Ali Express and has better customer service and products. They would never allow customers to spend money to return something to them. Even Shein is good with customer service and returns. AVOID ALI EXPRESS AT ALL COSTS! THEY WILL SEND YOU FAKE ITEMS, WRONG SIZE ITEMS AND STILL NOT REFUND YOU EVEN AFTER YOU RETURN THE ITEMS TO THEM.”

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Posted 5 months ago

“Never delivered, after many funny excuses money weren’t returned. Wished them good luck and tried Temu. So far very happy.”

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Posted 5 months ago

“I did not receive my package. I tried contacting the seller, the courier and Ali express and just get automated responses or it doesn't exist at all. Then days later I get a photo saying my package is delivered but it's not my house. It's not even in my street or suburb. Will never use this company or any others affiliated with it.”

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Posted 5 months ago

“Aliexpress is garbage. No customer service to help when there is an issue and when u file a diapute you never win. Go to temu great customer service and they have basically the same items. I will be deleting my account on aliexpress!”

Helpful Report

Posted 5 months ago

“24H Online—The Reliable Genuine Mobile Phone Store I purchased a phone from them, April last year. At the beginning it was ok. In July it broke down. I had to pay for sending it back to the seller and they sent me back a phone even worse. After my complain they told me to send it back again with the promise of refunding me. Today is the first of June 2024, they still say that their agent hasn't sent the phone to them. The phone got the address they provided me last October. At this stage I lost my phone and money as well. Not even the Customer Service helped me, they just said I had to contact the seller and find a solution. My advice: DO NOT BUY ANYTHING FROM THIS LIAR AND DISHONEST!!!!”

Aliexpress 1 star review on 6th June 2024

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Posted 5 months ago

“AliExpress believed scammed seller that product was delivered even though FedEx delivery photo shows a small box rather than one capable of holding a gas powered power washer. Call with AliExpess and FedEx had FedEx explain to them that the bogus tracking number had nothing to do with me, my home address or my transaction. The customer service people are extremely nice and send it for review with a response to be delivered between 48 hours or 2 to 4 days. Never got a response from 5 agenta.”

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Posted 5 months ago

“It's ok. Have I had stuff that didn't show up? Yes. but it was refunded- so far. I would NEVER ORDER ANY ITEMS OF SIGNIFICANT COST from Alli. Never Do That. It isn't worth the hassle and possible problems you could encounter. Their order system is a bit weird. For instance, they sent me emails about refunding items from my order yet these same items had suddenly disappeared from my orders list. Huh? Why? I had to use the email links to go through and refund. Then these same orders >reappeared< after the refund went through as completed?? I'll also admit, while it's fine that Alli has refunded the items which never made it, it is a logistical nightmare to track down said items in emails etc to get them refunded or track items which take a month to arrive. I wouldn't say I'm Super Happy with Alliexpress, it's sort of mediocre. They are no Amazon. But, you can save a considerable amount using it. Just don't use it on anything expensive. I would never order any single item over $40. There's way too much room for counterfeit goods and scamming on there. Order luxury goods on there at your own Peril.”

Helpful Report

Posted 5 months ago

“AliExpress is a scam as is their resolution department. You will never receive the items that you purchase and you will never receive a refund if you contact them. The only positive reviews they have are ones that they have arranged themselves. Do not be fooled like I was.”

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Posted 5 months ago

“WARNING! False advertising. Seller name ARSHA. 8 watt laser projectors are not 8 watts! I purchased 4 x 8 watt stage laser effects projectors from a seller called ARSHA. I have been working with laser projectors for over 35 years. Most people will never measure the output so would never know. I tersted the output power of the lasers and only one of them was a ;little over 5 watts. These lasers should be advertised as no more than 5w. Seller sent me video of testing a new 8w RGB laser module and their test meter showing 7.6w. Obviously that it is not one of the modules inside the projectors that I have. I asked the seller to replace / exchange the laser modules with genuine 8w modules but they have declined. This seller has not offered to resolve this issue in any way whatsoever. Be careful what you buy at the ARSHA store. If the price seems too good to be true then it is! These photos are snapshots of videos of me testing the power output of the 4 laser projectors. I used 2 different test meters and conducted multiple tests. These are the highest readings that I got.”

Aliexpress 1 star review on 2nd June 2024

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Posted 5 months ago

“Site full of thieves and scammer sellers and Ali express is complicit. delivery guarantee is a joke. Items never arrive.”

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Posted 5 months ago

“I bought a cabinet but in didn't get here, Aliexpress refunded my money. After that, I bought 5 pairs if shoes, 4 fit me perfectly, the other pair fits me big. It was kind of hard to get for Aliexpress to agree to give me a refund, but finally they agreed for me to return the shoes so I can get a refund. I would probably buy more things, since they do get here”

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Posted 5 months ago

“Shifty sellers with fake goods, AliExpress support sellers and doesn't care customers”

Aliexpress 1 star review on 31st May 2024

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Posted 5 months ago

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Posted 5 months ago

Aliexpress is rated 1.4 based on 2,993 reviews