Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 2,994 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 2,994 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stay away from Ali Express. I received a $164.48 part that was defective. Seller does not respond and Ali express customer service tell me to pay $148.00 to return the item. I said. No, During the dispute I was told to deal with the seller that does not respond. When I contacted the customer service again, I was told I would get a return label in 24hr. 72 hour have past with no return item. Seller is NIMBUS FACTORY Store. Stay away. Contacted customer service again and they said just wait. So I am stuck with a defective item that I can not use. So much for Buyer protection. Like the casino, do not spend more then what you are will to lose. I hope this helps others.”

Helpful Report

Posted 6 months ago

“Don't ever spend a cent on this scam website. Their entire website, app and operation is deceptive, dishonest and specifically designed to protect their sellers and screw the customers. As you can see by their 1.4 average star rating I'm not the only one that has been deceived and stolen from by this business. They need to be investigated for unlawful business practices and should not be allowed to continue doing business in North America.”

Helpful Report

Posted 6 months ago

“Once again I have been an Ali express customer for years, but it would seem that things have certainly changed, so let's start from the beginning, my first order was 3 items, in that order 1item was incorrect, wrong item, so then the resolution process, so the seller offers refund of $1plus he will send you out new items, in the meantime you receive the $1 refund and ali express closes the resolution process, the items to be replaced are never sent and when you complain to ali express they tell you the resolution process has been closed, no matter how many times you try to explain you have not received the replacement items the case has been closed, the seller knows this and will never send the replacement items, 2nd case, reordered new items from another seller to replace the replacements you have not received, this seller takes his time to send out these items and you do not receive these items for another month in the mean time you open a case with ali express as the seller has not sent the items, these items arrive a month later just as ali express then send out that you will not receive a refund as you have not supplied enough evidence, the items that you do receive late are also incorrect items, but ali express have closed the case and you have no chance of getting a refund for the items that are also incorrect items, 3rd case, you then order replacement items off ebay these items show up so you can now test the remaining items from your first order, one of these items in testing now shows to be a faulty product, so once again you go to ali express for a refund replacement, they then give you just over half of the refund as they assume that you have already been using the items so will only pay part of the initial purchase with no come back to duspute their process, no longer any buyer protection, my own cases of recent, sellers deliberately giving false and misleading tracking information, they have not sent products at all, when you do eventually get the products they are not the products ordered and then the resolution process, these sellers are totally protected for what I can only call sellers running scams, how can you lose a resolution or return refund when you have received incorrect products, or if the products received turn out to be faulty, Ali express will give excuses as to why you are not getting a refund, you have had the product and been using it, well I have not been able to use that product because some of my products in the order were incorrect, so I couldn't possibly be using the product while waiting for replacement products to arrive, that never did arrive and I have had to order elsewhere, ( ebay) before I could do any testing of the products that I did receive earlier, so Ali express is now out of the question to buy from, I'll pay a bit more through ebay, but at least I know if there's a problem it will more than likely be fixed. The pictures below are of ngff drives, I ordered. nvme drives and have never seen the replacements or the refund, these ones were to replace another incorrect order that I never saw the replacement items or a refund, diputed with Ali express in both cases and their judgement was for no refund, the other was faulty ram that they said I had been using, but a bit hard to test if you don't have the parts to go with it, to actually start testing, unfortunately I won't show proof of purchase in photo as this has my details on it, but have shown order numbers that these items sent were incorrect or faulty, with either replacement items not sent or no refund given or partially refunded items that don't work, but time to cancel my time here with Ali express, it would seem even their administration has become dishonest and will do everything in their power to now not give a refund, on incorrect or faulty items, I have now gone to PayPal to see if this can be resolved on the first order, that still hasn't been resolved through Ali express”

Helpful Report

Posted 6 months ago

“What a joke!!!!! STAY AWAY!!!!! My order never showed up, no tracking number, no shipper info. Started a claim but with no info they wouldn't refund my 370 bucks so! Please stay away use a trusted site like Amazon!!!!!!”

Helpful Report

Posted 6 months ago

“This site has the worst customer service on earth. Dont use their service if you don't want your money stolen and when you ask for help you get told to kick rocks.”

Helpful Report

Posted 6 months ago

“Well the best company is Temu they track all items if no right they refund money very quick AliExpress let me down some times already first I lost few item never go my money back and customer service are terrible no body answer you questions they own me money exactly 60 pounds for a router was wrong delivery so my hands ride how is going to answer mi questions”

Helpful Report

Posted 6 months ago

“The worst! Their shipments have automatic receipts, meaning past a certain amount of time, their tracking system marks the item as received. Now, you have to provide them the proof that you did not receive it. Nevermind, that goes against EU law, since the seller is responsable for the proof of receipt, it's also a scam tactic, since you can't proof the non-receipt of the shipment. I'll never, ever in my life buy anything from this rip-off site again, and suggest you stay clear off that Chinese dumpster as well.”

Helpful Report

Posted 6 months ago

“ordered 165.00 order never got it they are saying no refund .Horrible company to deal with . Finding customer service on tjeir sight is also hard took an hour for me to put it into dispute only to be denied . Now i have to put it into dispute with my credit card . What a less. i will never order from them again”

Helpful Report

Posted 6 months ago

“I placed order for the Korgs PA1000 PA800 PA700 PA600 61-Key Professional for $906.54 and after 15 days I received an EMPTY box 5-1/2" by 8" inches, a rag inside. the Sellers website is NO longer there. Its an absolute FRAUD ! !”

Helpful Report

Posted 6 months ago

“AliExpress customer service is a joke!! I have purchased an item from NAVIFANS Multimedia GPS Store. I have purchased a head unit for $420 (clearly states you can return it in 90days which is still on their page). It is a Plug and Play item. So all you need to do unplug the old cables and replace with the new ones. We have installed and didn’t work. We have contacted the seller as item doesn’t work. He wanted us to do some tests and confirmed he will replace the faulty item after tests. We have done and confirmed that head unit doesn’t work. After confirming he wanted us to do more tests with videos. We have done them all. Now they want us to cut and connect the wires to make it work but I’m sure they are buying time. They wanted us to damage the items wiring. They sent us all the cutting wire photos etc. So they accepted it’s faulty. I wanted to return the item or a replacement but he never answer this a part from “friend corporate with us it will be very expensive” So I decided to contact the AliExpress customer service which is the BIGGEST JOKE. They have ignored first 2 attempts. I have kept on trying and figured out “THERE IS NO WARRANTY IN ALIEXPRESS!! For even any fault items. (They said depends on the seller but there is not a time period. So with my personal experience there is no Warranty at all) after another attempt customer service send me an email they can’t see any problem so they closed the request. I have tried. One more time they closed the ticked as we have to deal with seller directly (I have tried many times). Final one says we have to contact the seller as they sent him to send me a video how to fix video. I have purchased so many item from AliExpress but this experience ruined the image of AliExpress. I will pay a little more and buy everything from EBay and they deal these problems in no time and EBAY HAS BUYER PROTECTION AND EBAY MONEY BACK GUARANTEE. I can not even leave a bad review for the seller because they only allow to reviews in 30days of purchase. NEVER BUY AN EXPENSIVE ITEM FROM ALIEXPRESS or you will loose over $420 like me AliExpress order “8184603602448459“”

Helpful Report

Posted 6 months ago

“It’s a scam. Never got my merchandise. The tracking they give does not align with UPS. I couldn’t file a report with UPS directs you back to seller, the picture of delivery was not my house and the size of the package was not my package. Got the run around and having to dispute charge with bank. Never again will I buy from them”

Helpful Report

Posted 6 months ago

“Order and expensive electronics, and got an Empty cigarette size box of a rag, now awaiting the refund, good luck”

Helpful Report

Posted 6 months ago

“There are several issues with AliExpress: 1. Counterfeit/Fake and bad products I personally did not order much clothing or textiles from them but getting brand names for cents on the $ should give you a clue (Too good to be true?). Despite, you can get into trouble with US customs if you order them. Electronics I did order. Stay away from SD cards or Computer hard drives. I assume that the majority of them are so called “B-stock” and are not worth even 1c as they do not provide the capacity advertised or you have other issues like data loss etc. 2. Shipping AliExpress makes it really hard to track and order. Not only do they allow sellers change the tracking, you might get multiple tracking numbers. In my opinion this leads to the delivery scams for which AE is well known for (Google it). In addition, if your tracking starts with “BTP” you most likely encounter issues with your deliveries….. From the looks of it, BTP stands for a company called BETTER TRUCKS. AliExpress or their shipping partner CAINIAO seems to use them for last mile delivery. From personal experience I can tell you that this is the worst delivery company I have seen. Not only does it take super long for them to deliver packages (I have seen 14+ days without movement of the package in the US), they also seem have a habit of delivering packages to the wrong address or their tracking shows items as “delivered” (at odd hours!), while in fact, no delivery was made. The above makes it really really hard to file a claim with AliExpress…..Btw, Better Trucks customer service is pretty much useless. AliExpress provides you with a phone number but all you get is an answering machine and you are lucky if they respond to emails. 3. Refund process (for items not delivered) Make sure you track the estimated delivery date and once you are 1-2 days over that delivery date, file for a refund. Attach screenshots of the expected delivery date as evidence. If you can obtain tracking information, attach it as well. Then the “waiting game” starts. AliExpress is very slow reviewing your case but I had good success with getting my refunds for items I never received. 4. Refund process (for defective of wrong items received) I tried to return one item which was a total disaster! I know, I ordered the correct part but the seller sent the wrong one. As the evidence was clear, AliExpress decided for a refund in my favor, as long as I ship the item back. I decided that I don’t want to waste another $50 on shipping to China for an $80 part….If the seller sent the wrong part, they should pay for the return shipping - not the buyer! These kind of decisions are bad for business in my mind and will hurt them in the long run. Overall - Stay away if you can. The few cents you save are not worth all the hassle!”

Helpful Report

Posted 6 months ago

“I recently ordered some items that did not get delivered,I contacted the freight company via email as no phone contact was available. I received an email saying items could not be delivered due to an address error and items were returned to sender. I receive weekly parcels from other suppliers all othersare very fast, efficient and free on most orders. I contacted AliExpress and they suggested I ask for a refund,I received a refund for the items but have been left out of pocket for over $13.00 in freight do not order from this Company unreliable and don't care.”

Helpful Report

Posted 6 months ago

“AliExpress are not good. I ordered a shirt that cost$ 7.9 and they took out of my account 40.32 when I reported them to my bank they provided them with a false invoice with the wrong price. After I provided them with my receipt they realized that they were wrong and I was correct. AlliExpress did nothing to help me with the problem. I never even got my order”

Helpful Report

Posted 6 months ago

“They refused me a refund for returned game. Reported package lost in postal mail to USPS. Don't ever use AlieExpress.”

Helpful Report

Posted 6 months ago

“AE order #8186907000407935. I was scammed by an Ali Express vendor who took my order, then ordered an identical used item from Amazon Warehouse and had it drop-shipped to me as a "gift." As soon as Amazon tracking showed that I had received the item from Amazon, the AE vendor reported the tool damaged to Amazon, asked for a full refund and received it. The AE vendor knew that, since it was a previously returned item, and also sent as a gift, Amazon would not ask for the item to be returned again. That way, the AE vendor doesn’t need to get the item back from me and they can try to negotiate with me for less than a full refund. They bought a stolen tracking number to another person’s FedEx package from an online vendor like "tracktaco.com" and made it look like my package was coming from Virginia, USA via FedEx rather than Amazon. This is not Amazon's fault and they won’t help me. Now I am stuck in limbo with my money tied up and a junk tool in my shop. I filed a case with AE, but they said that there is no time limit on the vendor to respond so “please be patient.” To date, the vendor had only offered to refund half of my money and now they have stopped responding completely. AE customer service bots make it sound like they will jump right on the problem, but they are basically worthless. Nothing positive comes of the contact.”

Aliexpress 1 star review on 25th April 2024

Helpful Report

Posted 6 months ago

“Every seller on aliexpress is using all these kinds of fraudulent activities that are mentioned on the above mentioned link and when as a buyer you want to complaint about these activities you don’t have any way to complaint about such seller/product. I think Aliexpress knows all and put his eye shut on this. I am using Aliexpress for more then 10 years and my initial use it is not very difficult to search any product and relevancy with price of that product. But now a days very difficult to search any product. When you search for any product, search result came on screen with images and prices and when you select to open further any of the product from that search result, it comes to know that seller has put lot of different parts for that products by using product attributes option and much huge difference in price then you come to know that actual product and price have very much difference. For example you have searched on Aliexpress by using keywords “tuya smart wifi temperature switch and result came on your screen you have filtered the result with price descending order and you have select a product with price of 1.8 USD and first image shown with these search result and you think that price and image seems to quit reasonable for that product in this price range. But when you click that product it comes to know that seller has put 1.8 USD for just remote came with that product and actual product you have seen in picture is for 14.06 USD. what is the purpose of search result and online left behind when Aliexpress is offering this kind of services to its customer? My Question with Aliexpress is that what is the purpose of remote without product? Why seller has put the price of just remote while using actual image of product in search result. I have seen a seller who have mentioned a price with an image when I have opened that product’s link it comes to know that price mentioned at search result is of just cover box of the actual product. I think in future Aliexpress will show price of product’s packing on their websites….”

Aliexpress 1 star review on 24th April 2024

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Posted 6 months ago

“I live in Illinois and they delivered my package to Texas! Horrid. Can’t get anywhere to get a refund. Never again.”

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Posted 6 months ago

“Thieves. Ordered two Dewalt shelves and only got one. Disputed it with PayPal and was told the seller from AliExpress proved I got it with fake tracking info. Liars!”

Helpful Report

Posted 6 months ago

Aliexpress is rated 1.4 based on 2,994 reviews