Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,101 Reviews

10 %

of reviewers recommend Aliexpress

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1.4

Based on 3,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 6th January 2025

Art

Aliexpress 1 star review on 5th January 2025

Richard

Aliexpress 1 star review on 3rd January 2025

John Pec

Aliexpress 1 star review on 24th December 2024

Fahadullah Shah

613

Anonymous

Anonymous // 01/01/2019

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“Bad experience. Awller sent me someone else's tracking number and never delivered my goods. It was difficult to get support on the site. It just kept looping around saying my stuff was delivered. I won't order from there ever again.”

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Posted 6 months ago

“Aliexpress has refused to refund my money for two months now. I am leaving this review because they have been lying and saying they will refund my money but they have not. I have waited too long. I had returned the item since May and it is the end of June. They confirmed themselves that they got the item and have refused to refund my money. Each time I contact the customer service they keep lying and stating that they are working on the issue but they are not. They send the same email message and you can not even reply back to them. I have photos and videos of me returning the item. Terrible people. Terrible company. All these good reviews are lies. I just want my money back why is it taking two months?? My order number is 8187204458049146. Keeps saying a resolution has been finished yet no refund in my actual bank.”

Aliexpress 1 star review on 29th June 2024

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Posted 6 months ago

“I ordered vacuum sealed bags. The picture showed large bags and when I bought it on the bottom very tiny it said these are small bags so immediately after buying, I tried to return it. Ended up talking to customer service for over an hour who said it was returned and they wouldn't charge me out ship it. However it was not. I was still charged for the item. It's a gamble to use AliExpress. I learned my lesson and will not shop there again.”

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Posted 6 months ago

“8178652008589414 do not refund me for a item lost in transit”

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Posted 6 months ago

“I placed a $55 order with Aliexpress and the next day, the seller contacted me via chat and asked me to send him a picture the transformer that I planned to use with the item that that I purchased from him. Immediately after sending him the picture I received a message from Aliexpress accusing me of sensing this seller a politically related advertisement and they suspended my ability to chat with this seller for 30 days? (A politically related message???) WHAT??. So now this seller won't ship me the item that I paid for, because cannot receive the picture that I tried to send. Management at Aliexpress has completely lost their minds. I will never order anything from Aliexpress again and will seek to have Aliexpress banned from selling into the US market before they defraud another US customer.”

Aliexpress 1 star review on 28th June 2024

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Posted 6 months ago

“AliExpress is a scam please stay away from them. I had been buying a lot from this website and most of the goods come horrible. The quality of their products is not good at all. On May 24 I ordered a set of silver jewelry 87.73 dollars and they said that it will be delivered in 12 days. The second day the seller emailed me that the color I chose was sold out and asking me if I wanted bicolore or gold color and I told her no because it's for my sister and she doesn't want any other color and I told her to refund my money. After a few days this seller sent me a picture of another design but silver color I told her that I don't want anything else and also we were buying the jewelry for an event held on June 8 and it's over already and I don't want it and I asked her to refund my money but this seller refused. She put in the system that she shipped the goods and the system was not letting me to cancel the order. I asked her many times to refund me and she kept begging and forcing me to get another design or color and the same time the system showing that she shipped the goods. I contacted AliExpress crazy customer service and almost every day and they only chat with me and unable to solve this problem and asking for the proof which I screenshot all my conversations with the seller to them but they craziest than the seller and scammer than the seller I'm so sorry if I'm using hash words. They trust or support their sellers against their customers. For more than 1 months now the seller never provided any tracking updates and AliExpress has to know that she is a bad seller and needs to remove her name from their list. AliExpress saying that since the goods is in transit I need to wait until I receive it and I kept telling them that this seller never shipped the item because the same time the system showing shipped the same time she is begging me to choose another color or design. Do you know what I will this money back believe me. This business company is a trash. You refund my right away or I told you I will file a complaint against you. Nonsense”

Aliexpress 1 star review on 27th June 2024

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Posted 6 months ago

“Beware of this company, they cheating on my retuning items and I lost £46. CHINESE APPS CAN NOT BE TRUST!!!”

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Posted 6 months ago

“Aliexpress now promoting free returns. If you use the free return service the seller adds you to a buyers blacklist and you can't purchase there again. You would think with competition from Temu aliexpress would improve but instead the created another scam!”

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Posted 6 months ago

“Unsubscribe from Emails does not work at all. Bombarding with emails every day. I will delete my accound but it takes 20 days already for a small order...”

Aliexpress 1 star review on 25th June 2024

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Posted 6 months ago

“Fake seller,sending fake tracking number,scams”

Aliexpress 1 star review on 24th June 2024

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Posted 6 months ago

“Aliexpress is so bad that it doesn't deserve even one star. I received the wrong size items and the wrong amount. I submitted pictures and screenshots proving this and Aliexpress denied my dispute (see attached). I decided to contact the seller via message and the seller acknowledged their error and made it right but Aliexpress refused to honor that. There is no way to speak to someone via phone and the Aliexpress site is glitchy and doesn't work well when it comes to communication. DO NOT buy from Aliexpress because if there is an error they won't support your claim. Also, it takes FOREVER for your order to ship! NOT recommended!”

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Posted 6 months ago

“Scam company, never buy. You will lo ose your”

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Posted 6 months ago

“Got scammed. Got some nonsense instead of my item, and with a letter from the seller saying I need to send more money for my item. Tried to get my money back and was told there wasn't enough proof! I mean I can't have better proof than a letter from the seller! First and done with Aliexpress.”

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Posted 6 months ago

“I have been shopping online for the last 10 years, and this is the first ugly challenge encountered me. It is my first time when I buy item from Aliexpress on the cursed day. I bought a gazebo on June 7th, and it was initially guaranteed to be delivers between June 10 and 14. The date was pushed back to June 12 to 16 as soon as I placed the order. They stated the item was shipped and gave me a tracking number. The item was delivered to different City on June 13th. Aliexpress asked me to contact the carrier, and the carrier stated that the item was not for me and it was delivered to the right person and address. They gave me someone's tracking number. I still didn't get my refund, and they keep asking me to wait for 30 more days in order to investigate the issue and get refund. This is the stupid company that should banned from involving in online trade in U.S. Don't be deceived by the affordable prices of their item. You are going to waste money and the valuable time instead.”

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Posted 6 months ago

“I bought a battery charger 4 months ago , a professional one of 60 eur worth. It started go shortcut and smell bad some months later . I asked warranty but they asked me to provide proof to professional center but i sent a video with evidence . Never had reply back Avoid to buy electronics from “choice “”

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Posted 6 months ago

“You guys are scam you take money for goods and don’t deliver. People stop buying from you”

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Posted 6 months ago

“Be careful, the complaint is on the seller's side because they make a profit from the stolen money, sellers don't send anything and all they need is a fraudulent tracking number Be careful, there are a lot of fraudsters with whom the aliexpress claims department cooperates and divides the profit from the fraud”

Aliexpress 1 star review on 18th June 2024

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Posted 6 months ago

“I bought a watch that as it turned out it would not fit on my wrist. I had to returned it using air mail post with tracking number. The returned watch -according to the tracking- was delivered to them 4 weeks ago. AliExpress does not give me a refund claiming that it was not received !!! AliExpress covers the inefficiency (?) of the seller and does not take into account the proof of the delivery of the returned watch! I will never buy from them again. And this applies to my family and my friends”

Aliexpress 1 star review on 17th June 2024

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Posted 6 months ago

“The parcel we ordered came 10 days after it was due. The email they sent us had a "1 doller coupon." To apologies. But prices are pretty good.”

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Posted 6 months ago

“Scam site, the website lies and tells you that items shipped from the United States and that she will get them in a few days. So you pay them money, expecting furniture to come quickly. Instead, these individual sellers from China email you, you never get a notification of this email, that of course they don't have the items, and the other seller said my address was wrong and they couldn't ship to my address. Clearly this is because it's coming from China. Now I have to waste my time getting my money back when I was expecting furniture to have arrived. It is the websites responsibility to make sure sellers don't post items they don't actually have, and are truthful with the location of the items. BTW, after the seller told me they didn't have the item, it was still listed as active and others could pay to purchase it. This is unacceptable.”

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Posted 6 months ago

Aliexpress is rated 1.4 based on 3,101 reviews