Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,002 Reviews

10 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 3,002 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 27th November 2024

581

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AliExpress customer service is totally unacceptable. I ordered a WiFi extender for a family member in New Zealand ( I am based in the E.U.) After asking the seller,for the second time, when he would be shipping out he said in 3 days max.He issued a tracking number the next day. only to find that a day after he had cancelled shipment without notifying me.My messages went unanswered and then I decided to contact AliExpress customer service.They assured me that they would tell the seller that I wanted to cancel.I then ordered with another seller who promptly shipped out within a few hours ( item received ) Family member is still waiting for the initial, unwanted now WiFi extender which the seller sneakily re-shipped a day before I could open a dispute. I have de-activated my AliExpress account etc There are some good sellers at AliExpress - the one star review is for AliExpress' customer service. Doing my shopping at Banggood now”

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Posted 4 years ago

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Posted 4 years ago

“bought goods on 11.11 sale, NONE where delivered, all resulted in dispute. bought goods on Black Friday, NONE where delivered, all resulted in dispute. The sales on AliExpress are obviously a hoax and fraudulent. Be warned,”

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Posted 4 years ago

“Customer service is so bad. One time, a customer server just cut the line right after I explained the situation.”

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Posted 4 years ago

“Ordered a dress that was supposed to be loose and made from different materials in different shades -- a lovely dress. What I received after 2 months of excuses was absolutely NOT what I ordered and paid for. This shady dealer sent the most flimsy small dress in none of the colors or style. If it were your only dress, you still wouldn't wear it. No help from the Aliexpress. Bait and switch. Many bad reviews for that seller and the Aliexpress still lets them sell and cheat people.”

Helpful Report

Posted 4 years ago

“I placed an order for a Beelink GT-King Android Box from the Home Trends Store on Aliexpress, date Nov 11, 2019 (Order No: Order No: 8005648836976810). The seller gave me a fake tracking number that never showed any updates, and refused my request to cancel. Eventually I was forced to raise a dispute with Aliexpress, but Aliexpress decided I need to wait and eventually their tracking system, SHOCKINGLY, claimed I had received the product on December 12, 2019. Home Trends, who have received 44 complaints in the past month, never responded to my dispute, and instead asked me to accept that I had received the order. They look to be complete frauds. But unfortunately, Aliexpress keeps rejecting my dispute. They have failed to ask Home Trends for any proof or evidence of shipment to my address/name or delivery. They have even gone ahead and released the payment! I am shocked! I raised a second dispute, but Aliexpress rejected it again. This is fraud! I paid US$126.18.”

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Posted 4 years ago

“They claim that they delivered the package without delivering anything.”

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Posted 4 years ago

“They claim that they delivered the package without delivering anything.”

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Posted 4 years ago

“They claim that they delivered the package without delivering anything.”

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Posted 4 years ago

“Been dealing with a lost package for a month the seller takes days to respond only to say the same thing over again and Aliexpress does not take responsibility on it! This is ridiculous it was my first time ordering and will definitely be my last, I paid for my package and no one could do anything about it, delivery company, seller or AliExpress! This would’ve never happened with Amazon”

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Posted 4 years ago

“Ordered lipsticks from this site, items didn't arrive. I foolishly forgot my password, hit the forgotten password option but it didn't work. I would NEVER USE THE WEBSITE AGAIN. BUYERS BEWARE!!”

Helpful Report

Posted 4 years ago

“Purchased lipsticks from this site. Items didn't not arrive. I foolishly couldn't remember my login details, the forgotten password option doesn't work. Would NEVER USE THE SITE AGAIN! BUYERS BEWARE”

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Posted 4 years ago

“It is hard to make a refund, specially to teeheart child store no reply at all, OTISBABY Store , there's a reply but they are not willing to give the refund. Sad to say but people out there don't waste your time and money.”

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Posted 4 years ago

“I bought a set of bicycle cranks from Aliexpress supplier CHIYAMAOYI Store. They part did not fit. They have a 100% money back guarantee. The asked for a photo so I provided a photo. They rejected my refund and asked for a video. so I provided a video. No approval. I am out $143 for an item that was supposed to be 100% satisfaction guaranteed.”

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Posted 4 years ago

“Do not purchase from this website. The customer service is terrible. Purchased a back phone cover and it took forever to arrive and when I opened it, the cover was cut and broken. When I brought it to the buyers attention they stated its impossible to break it must of been broken by someone, presuming it was myself who did the damage. Will never purchase from them again and definitely do not recommend them to any customer.”

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Posted 4 years ago

“Customer service agents rude and unhelpful”

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Posted 4 years ago

“Didn't get all of my order, can't get refund! What I did get was a watch that broke first day I wore it! Dispute over that ,will closed in 56 more days!”

Helpful Report

Posted 4 years ago

“fraud by seller. did not deliver”

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Posted 4 years ago

“Do not buy anything from this company, I bought a dog supply and I never recived any notificacion or an email since September 18, 2019.”

Helpful Report

Posted 4 years ago

“DO NOT BUY ANYTHING FROM THIS COMPANY”

Helpful Report

Posted 4 years ago

Aliexpress is rated 1.4 based on 3,002 reviews