Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 2,999 Reviews

10 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 2,999 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In the last year, Aliexpress and stores from platform, stole packages and after customer open disputes, are closed very fast without any information and customer doesn't receive packages or money back, waste of money this platform.”

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Posted 2 years ago

“The same item if you add to card if cheaper then you offset your coins. For example : I look out for a SD adaptor which is $0.58 and add it into my cart it is $0.58 but if I go to coins and offset my coins it became $0.60 after deducted my 3 coins. So their coins is offset but added on price if you use coins. That is why their giving you so much coins to look good in your account. Unlike shopee the coins are genuine and it can offset directly from what you search. But for AliExpress you can do it directly after you add into your cart. They will show what you have view before in the coins column and show you a number of coins it will deduct and the price after deducted as if you are getting it cheaper but if you really go and do some facts finding. It is not genuine at all. Attached 2 pic. You will see the second pic show 5% coins off. And it is more expensive after 5% coins used.”

Aliexpress 1 star review on 12th February 2022

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Posted 2 years ago

“Today I will show everyone, How AliExpress seller cheating on me?? I bought a product a few days ago from Aliexpress. Order Information: Order time: 07:48 Feb. 06 2022, Order ID: 8146029663802801, Store name: Shenzhen Machinery Online Store, Product Price: US $ 273.52 Shipping Cost: US $ 100.00 Total Payment: US $ 373.52 I have already paid that amount. But the seller wants an extra $199 for this product. Why need to pay an extra $199? I think that the seller is cheating on me. Otherwise the seller told me to cancel the order. I want that product. I don't want a refund for that product. I have already complained to the Aliexpress help center about this matter. I will file a case against the seller and Aliexpress in High court.”

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Posted 2 years ago

“scammers stole my money never received item.”

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Posted 2 years ago

“1. Very rude customer service 2. The products are very cheap 3. You will not be able to get a refund from anything 4. And good luck on trying to cancel your account”

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Posted 2 years ago

“Aliexpress have the worse customer service. I called them in California left message no one called me back, even on their web site they don't care. You can't report bad seller”

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Posted 2 years ago

“Great to pick up cheaper items . Although vat is added on afterwards . Not to long to wait for post Excellent customer service when an issue with any item”

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Posted 2 years ago

“No product and kept my money.”

Aliexpress 1 star review on 5th February 2022

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Posted 2 years ago

“AliExpress You do have no permission to Sale my ART. This art belong to. Sattar Sa Design © Not to be saved, copied, printed, edited or distributed without permission. All rights reserved. Sattar Sa Design © For purchase or to obtain permission for printing, publication and commercial application, please contact Sattar Sa. My Art description on your page it read. Full square dril,diamond painting"Indian couple/wolf/horse/eagle"5D DIY diamond embroidery. This is the second time I contuct you about my art to take it down from your websites.”

Aliexpress 1 star review on 4th February 2022

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Posted 2 years ago

“I have order an item that i have never received. They didnt send my money back and want a proof... that i didnt receive the package.”

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Posted 2 years ago

“I bought a cooking 3 needls injector set from Shop911834164 Store. I received one needle and a cracked injector. I contacted the seller and send him the photoes, but he did not answer me. Sorry to realize that this seller sells damaged and incorrect item sets.”

Aliexpress 1 star review on 1st February 2022

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Posted 2 years ago

“I originally searched for an external blu ray player for pc. I did this through Google. It led me to this 'fantastic' deal. I should have known better. Anyway, I purchased it. When it turned up, I installed it and stuck in my first disc. It didn't work. I thought it odd that nowhere did it say blu ray player but I thought it must be a bad disc. So, I ended up trying three discs to no avail. So I lodged a dispute and asked the owner for a refund. They said if I returned the item (at my expense), then once they confirmed it had been returned they would refund the money for the item only. So I lodged a dispute with AliExpress themselves. Their first offer was a refund of $0.00. They responded very quickly, same day. This was because I had not established that the product did not do what was described and the seller had 'demonstrated' that thei tem was as described. This is despite their own images clearly showing that it played blu ray discs. So, I did a movie showing that it did not play blu ray movies. I am still waiting on a reply. This site is shonky and misleading. They should not even be allowed to sell items.”

Aliexpress 1 star review on 31st January 2022

Helpful Report

Posted 2 years ago

“Aliexpress is not trustworthy, and you cannot get your money back. I ordered 2 micro SD cards, one 128GB and one 256GB. When I tested them, the capacity was only 32GB. There is no way you can know this unless you test the card. They appear as what they are sold as, 128GB and 256GB. I could have lost a lot of valuable data. Worse, Aliexpress does not give refunds when you open a dispute. Instead, they support the seller. So I lost money, as well as wasting much time and not receiving the items I needed. I sent them the results of the tests, but this evidence was not accepted. They told me I needed to send them a video! A video of what exactly? The card test took many hours to complete. Aliexpress claim that you can appeal against their decisions. I wanted to do this, and spent some time trying to follow their instructions, but was unable to do this. I concluded that this claim made by Aliexpress is just propaganda, it is not true. order no: 8144124059218113”

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Posted 2 years ago

“It'd been a few weeks now and I have yet to receive my money from AliExpress. I bought a wig from a seller on their website and the hair was poorly made unwearable so I returned it. The hair was delivered and upon contacting them for my money they still refused to return my money. I don't recommend doing business with them plus the staff Mavis was very rude, unprofessional and inconsider. Spend you money local these people don't care and customer satisfaction, won't be doing business with AliExpress and Allovehair seller ever again. The seller try to extort me saying if I give them 5 star review they would release my money. How could I be dishonest the hair is trash I won't lie to people.”

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Posted 2 years ago

“The Aliexpress sucks. I purchased a PCIE to NVME adapter and it didn't work. I opened a dispute. The seller request resending a replacement and I accepted. Now, the seller refuses to resend the item after dispute was closed. There is no chance to open a new dispute OR do anything else. Everytime I try to contact their customer service, they always lead me to EVA, an illogical answer machine. They just have no control with the lack of scamming seller. I am trying to dispute it from my bank now. Will never do any transaction with them in the future.”

Aliexpress 1 star review on 28th January 2022

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Posted 2 years ago

“AliExpress will ALWAYS side with seller. They know shipping something back is worth more than whatever was that buyer got. They will send you damaged goods, used goods, open goods and sellers will deny any responsibility and even accused buyer of wrong doing. Stay AWAY from buying high ticket items. It is better to buy somewhere else and pay a little extra than having to deal with this company.”

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Posted 2 years ago

“No help from support. They do keep seller side not buyer. Want me to send the faulty drone back to china and pay for postage !!! (Postage with insurance around 50pound). They not even offered partially refund. Stay away for expensive goods. Maybe if u want to buy something very cheap then yes. In general bad experience.”

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Posted 2 years ago

“Customer support non-existent.”

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Posted 2 years ago

“No support from Aliexpress. My order has been outstanding for over 90 days. Their dispute process keeps shutting down the claim. Currently tracking shows my order is with uk customs. Neither customs or the courier have recieved my order. This is £200 that I'm unable to resolve with Aliexpress, raising issue with my credit card company to try and recover my money.”

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Posted 2 years ago

“8140461445611209 Be careful. Dont buy anything you need within a certain time and dont buy for more money than you can afford to lose! AliExpress claims to have Buyers Protection, but in fact its 100% false! Its a Sellers protection! When making a dispute after waiting months past the delivery date and therefore using the buyers protection because order has not arrived AliExpress refuse to help. They immediately just deny it without reading the claim and extend the period over and over again to protect the seller NOT the buyer! We lost too much money on this! Buy from Wish instead. You can get all the same at roughly same prices and they actually will help you in such case!”

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Posted 2 years ago

Aliexpress is rated 1.4 based on 2,999 reviews