Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 2,998 Reviews

10 %

of reviewers recommend Aliexpress

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1.4

Based on 2,998 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't bother. PAid £35.00 for a faulty item & got a refund of £8:76 & they make it just about impossible to contact them. order NO: 8150098898967105”

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Posted 2 years ago

“I've bought item for 50USD, which stopped working after 2-3 months after receiving it. I struggled with seller for 6 months, he only delayed my actions with aftersales department. After some time i've contacted aftersales department, 3 times, 14days inbetween. Each time they said they will contact seller and convince him to a) refund money or b) send another same product - any of these resolutions i'm happy with.Even they didnt help much, just false promises. So after 9 months battling with seller and then with aftersales department, i've end up with non-working product and without money. I'm never using platform again, even for cheap (2usd) items. basically you buy garbage or low quality items, which end up in trash and later in the ocean, while AliExpress is making money of it. i've come to a point in life where i buy quality, regardless the price. And i use items for 10+ years, not 6 months.”

Aliexpress 1 star review on 7th June 2022

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Posted 2 years ago

“Customer service don't exist. Paid VAT twice and didn't get any refund after contacting numerous times”

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Posted 2 years ago

“Aliexpress provided unprofessional service. Even seller making fake shipping and provided tracking number was shipped to other destination. Aliexpress still release my money to seller. Aliexpress is number one SCAM web site . Even apply appeal still my money still gone with SCAM. Tracking showing the package was shipped to other destination.(Kuwait). My address is Canada. Aliexpress staff are SCAM team. there is no such live chat service. Aliexpress just try to copy word to word from Amazon. But the real is another SCAM service.”

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Posted 2 years ago

“Ordered a battery from Mr.Battery Store., It was useless, wouldn't charge, Seller completely ignored me, guarantee posted meant zero. Ali Express promised to step in, again ZERO help. Canadians should stay away from ALI Express, they truly SUCK big time.”

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Posted 2 years ago

“I've had a horrible experience with a purchase on AliExpres. It shoed up several aspects - the bad attitude of the seller, ignorance of the AliExpress customer support and an awful state of the AliExpress customer support system itself. Those who don't want to read long text can find the decision here: I recommend to be very careful when deciding to buy anything more or less expensive on AliExpress. In case of a problem, you cannot expect any reasonable response for the seller, any estimation of the situation by AliExpres and making any fair decision. You will have to be ready to spend many chat sessions on customer support without any result. Let's go by points: 1. I live in Norway, and this country requires paying customs tax when an item crosses the state border. AliExpress became a member of the VOEC (VAT On E-Commerce) agreement and, as such, takes VAT itself which removes the need to pay VAT to the national customs authorities. I bought a thing on AliExpress. The seller forgot to specify the VOEC number on the parcel. The parcel came to my post office, and when I came to pick it up, I was told I must pay VAT + clearance fee. Why? Because the VOEC number is missing on the parcel, which means for them that I did not pay VAT to AliExpress, even though I did it. 2. I contacted the seller. He refused to propose a solution. 3. I contacted AliExpress customer support on chat. The agent responded "No problem. Just pay the claimed amount. You will provide the receipt, and AliExpress will refund your expenses.". Looks good, right? 4. I paid the claimed amount, which was three times higher than the paid VAT because of the clearance fee. 5. I contacted AliExpress customer support via chat and requested to open a refund case. I provided all the documentation required, including the claim to pay and the receipt for the payment. 6. Here comes the challenging point. I did not get any response. It is impossible to communicate with the case handler directly. It is always done via chat and customer support agent. He/she always opens A NEW CASE for your new contact. Everything that was done before gets lost. I contacted customer support six times. The problem was never solved. I had to deliver the same documents for my expenses repeatedly, again and again. 7. On the seventh contact, a case was opened and handled. As a result, I've got a refund of the VAT amount paid to AliExpress BUT not the amount I paid to the local customs, which was three times higher. 8. I contacted customer support again and wrote that it was the wrong refund amount because I would not pay anything to local customs if the seller specified the VOEC number on the package. A new case was created, and some days later, I got a response that I had already received the refund that they did before and that it was a final decision. The bottom line: I paid double VAT, my real problem was ignored by AliExpress customer support, I spent several hours trying to get the issue fixed, the seller was not responsible for the problem caused by him. I paid for his mistake, and AliExpress denied compensating for this. Is it fair? NO. Is it any significant amount of money for AliExpress to compensate the customer? NO. It is simply disrespecting the customer. Hence, I warn those who use AliExpress services that AliExpress disrespect us, buyers, and they never take responsibility for compensating expenses done by a buyer due to sellers' mistakes. In addition, AliExpress does not have any case handling system, which makes the whole negotiation process a nightmare. In comparison, these are issues that I never experienced buying on eBay. Here I can confirm that eBay always respects the buyer and always takes responsibility for any problems with the seller.”

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Posted 2 years ago

“I uninstalled their app, I should have done this a long time ago, unbelievable how stressful and frustrating the experience with this place is, there is a very serious deception, feel the prices are cheap, wrong, open your eyes there are lots of sites, decent prices, delivery time in most of these places is Less than 50% of AliExpress’s delivery time, good quality, and mostly honest in their attitude to customers much more than this place”

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Posted 2 years ago

“Let’s call it what it is. Chinese sellers and middlemen are the most crooked dishonest people on this earth. The platform knows the sellers are selling fake and forged products but they also empower them to screw westerners as much as they can. The sellers know full well that the easiest way to scam you is to keep asking you to return product….that you’ve never received or in some cases if you receive a bulky damaged or non working product, they know shipping it back LEGALLY unlike what they do including dealing with customs in both country is a nightmare and that’s why they keep asking you to return.”

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Posted 2 years ago

“you cheat, extend delivery times to 3 months, no refund”

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Posted 2 years ago

“Customer service is absolutely TRASH. Pricing is great, very cheap and I see why, you deal with more complications than ever!! I ordered about 15 items and received not one! I asked for a refund multiple times and still haven’t been able to get it! It’s been 2 weeks and I am so mad because I did drop a decent amount of money on what I thought were cute things. Now I want NOTHING to do with this app. It is trash!!!!”

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Posted 2 years ago

“The sizes are completely off after waiting a month for it to arrive the outfit was 4 times to small and the material felt cheap and nasty. The second outfit never showed. When I approached them for a refund I got no help. So they basically steal your money.”

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Posted 2 years ago

“Order said it was signed for. I never received my order so I reached out to customer service. I got some very inappropriate responses from a rude man. Will need to dispute with my bank to get money back because I paid for things I never received! DO NOT SHOP ON THIS WEBSITE!!!!!!”

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Posted 2 years ago

“The business I ordered a defective product argue and refuse to refund my money even though I showed them several videos to prove my case. Aliexpress seems to have taken their side and is now not responding. Aliexpress is unprofessional as are some of its businesses.”

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Posted 2 years ago

“Worsy ever experience! They send me two phones from "private" seller masked under company name. When I told them that is not working, they asked for return. Shopping cost back to China is more than what they charged me for phones. They are tiefs, do not buy anything from them!”

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Posted 2 years ago

“The delivery company failed to deliver the package twice where I was at home. And the delivery company did not allow me to pick it up either. I started around 10 chats about this package with Ali Express trying to get help with the delivery problem. Still then it was sent back to China. And Ali Express decided they did not want to return the money. That company has no integrity and will steal your money if they can. Avoid at all costs.”

Aliexpress 1 star review on 15th May 2022

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Posted 2 years ago

“Wish I had read these reviews before I fell. Won't bore you with the details. The other reviews pretty much sum it up. Say my package was delivered. No....... not delivered. Luckily I only blew 150 clams. Cant even "dispute" as you can't enter a password to even get in. I am reporting this mob to consumer affairs. Shonky as hell. STAY CLEAR!!!!!!!”

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Posted 2 years ago

“ALERT! - BEWARE THIS COMPANY, THEY ARE THIEVES. Bought a Blue Light Screen Filter and received it in very damaged condition. The vendor, i-Technology Life, claimed damage was from violent shipping, but the type and amount of damage and the condition of the shippers package proved this false. Opened a dispute and accepted Ali Express proposal for a refund ($47.86). i-technology repeated violent shipping as a cause of damage, offered a $3.96 discount, wanted dispute cancelled. I informed i-technology returning the product by registered courier to shippers warehouse address ($28.52), no response. Received email one month later from Ali Express stating, “Dispute Concluded, Seller agreed to your proposal,” but the seller insisted I return the item to China at twice the purchase price at my expense. Despite evidence the product was shipped damaged, Ali Express backed this up as a condition of the refund, which makes Ali Express Refund Policy a fraud. I would avoid both itechnology Life and Ali Express. If you do buy from Ali Express buy small items under $20 and maybe use PayPal. BE WARNED!”

Aliexpress 1 star review on 12th May 2022

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Posted 2 years ago

“I bought coffee grinder on AliExpress from Forward Store: https://www.aliexpress.com/item/1005003979808674.html. It was advertised for sale with 75-Day Buyer protection and Money Back Guarantee. Coffee grinder is not working as it should. Majority of ground coffee is retained in grinding chamber, and grind is very uneven. It is not possible to use it because its design and construction makes it unfunctional in principle. This item should not have been offered for sale. Its advertisement and description appeared to be totally misleading. I requested returning this item at Forward Store expense and full refund of my money including postage and handling, that is AU$350.94. See https://www.youtube.com/watch?v=vm4hh8G84kQ, please. Yet, instead of immediately fulfilling its unconditional promise of buyer's protection and money back guarantee, AliExpress initiated "investigation" and clearly took seller's side ignoring my obvious video evidence. I have had no choice but to apply for PayPal protection as I paid via PayPal. After that, AliExpress canceled its initiated dispute and claimed that I canceled this dispute. Now, I am waiting for PayPal protection and full refund of my money.”

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Posted 2 years ago

“The customer service is horribile, I bought an electric bike worth 1400 dollars and after two months the frame broke. I contacted the seller and the seller asked me to pay to his paypal for shipment cost, then I contacted the customer service where they said I shouldn't pay for the shipment, the seller got angry about the situation, Aliexpress customer service agent she requested a warranty refunds - after 10 days no news no emails - I contacted again the customer service - another warranty request - been waiting for oher 20 days - no emails and no news, they will only waste your time and money.”

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Posted 2 years ago

“Ali express demanding my personal information. Driver License, photo of my credit card, copy of my bank statement. I pay with PayPal. This is criminal activity”

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Posted 2 years ago

Aliexpress is rated 1.4 based on 2,998 reviews