Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,104 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Aliexpress made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aliexpress 1 star review on 6th January 2025

Art

Aliexpress 1 star review on 5th January 2025

Richard

Aliexpress 1 star review on 3rd January 2025

John Pec

Aliexpress 1 star review on 24th December 2024

Fahadullah Shah

613

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The seller sells a industrial trash, the pan was made crooked through the error of producing process. Indeed, these kinds of things can not be sold in China. So they tried to sell it to the foreigners. I opened dispute, the result is that I get half of the refund, or I should return the item at my own cost.I think this is not fair, they don't treat this issue according to the trade regulation, rather politically. This shop is BABK Super 520 Store. Don't buy anything from this shop, the seller is selling damaged goods intentedly.Furthermore, the sellers on Aliexpress have hacked my feedback systems several times, even if the Aliexpress have repaired it, still you can see this is not secure page.And there are many falsified 5 stars feedbacks, which edited in perfect English language with series of pictures one after another.So their sellers can manipulate the feedback system without their notice. My experien is thus that I will never buy things from Aliexpress which is over 200 Euro, if there is a problem, I will not loose too much money.”

Aliexpress 1 star review on 16th January 2023

Helpful Report

Posted 1 year ago

“Don't buy from AliExpress otherwise you will be sorry Ordered Drone for my child and Its was showing hold by custom after a while. With no help from seller I opened A case at AliExpress which resulted In seller favor making me wait for over 1 Month They told me to contact the customs and i did, they could not find any information by the given Tracking number. Even I did told them, That i did not see any evidence from seller and i m the only one who had to proof everything. I had paid for custom like AliExpress charge at the checkout. I lost 890 Turkish lira and child is still waiting not knowing the situation. Buying is easy from AliExpress, When item did not send or come to you. You want be able to do anything”

Aliexpress 1 star review on 12th January 2023

Helpful Report

Posted 1 year ago

“Product shipped was defective. When I opened the package 3 pieces came out for what was supposed to be one. I even sent pictures and they refused to refund. This is what you get when you buy cheap Chinese garbage. Shame on me!”

Aliexpress 1 star review on 10th January 2023

Helpful Report

Posted 2 years ago

“They didn’t send me my whole order only 2 out of 19 items I ordered”

Helpful Report

Posted 2 years ago

“Worst internet shopping experience I’ve ever had ,Ali express will scam you out your money and side with sellers who send you incomplete items. (What’s all that about?) Do not trust this company with your money ,too many dishonest traders over there ,it’s a mine field full of them. Leaves you cold Avoid”

Helpful Report

Posted 2 years ago

“November 28 2022, order #8158771407036052. I bought this item by mistake, and CANCELED it after a few minutes. Seller ignored all my messages and sent me the 2nd item ASAP. So, I paid twice for the same order. I wanted to return it and asked to send me Return Label. Recently I had heart operation and I'm not allowed to use any electrical devices- massagers because it is dangerous to me due my Medical Cardio Stimulator/heart pace maker that stimulating my heart muscle. I still have not opened parcel. I did not used or tried item which I bought and did not ordered. I sent messages to seller & Customer Service. I got link from them "500 Internal Server Error." It is NO BUYER SUPPORT. I can not communicate with Seller and Customer Service web site. It is difficult to find any help. Seller want me to check Operating Error in item, make video of it and provide like evidence. Why I should do it if I bought item by MISTAKE, DID NOT ORDERED & still have NOT OPENED PARCEL? Now What I have to do with 2 useless items? Connect & communicate with Customer Service website IS NOT POSSIBLE. They want only money from you not giving support.”

Helpful Report

Posted 2 years ago

“bought earphones that were defective / called them and was told to wait for new replacement ones and wait time 30 to 45 days / after wait time i texted them wher is my item and got a reply of a sad face / not the way to retain good customer service relation / there are other retailers”

Helpful Report

Posted 2 years ago

“They can do whatever they want. First they promise free returns within 15 days no matter what the issue. Then they change that overnight by limiting 3 returns per customer 🥴 then they force you to spend your own money to return or else you are stuck with that product. The platform and seller plays table tennis with the buyer sending them back and forth like a ball. The seller can be rude to you cause you went to buy their product and AliExpress has no say in it. Seller intentionally provides return address in their native language which is not acceptable in USA for shipping yet AliExpress has nothing to say (solve with seller we are here to take your money only attitude). Upon requesting AliExpress to help get the English return address they reply “if you don’t return the product within time frame we’ll give your money to seller. ‘Your problem seller not giving you return address and we will not do anything except taking your money’”. Not to mention the AliExpress experts that probably don’t speak English nor do understand and are expert in auto response no matter what you are saying. They are also expert in fake promising. In short AliExpress is here to take your money. You got a problem your problem, they are here to take your money that’s it! So do yourself a favor keep your money to yourself 😅”

Aliexpress 1 star review on 27th December 2022

Helpful Report

Posted 2 years ago

“Aliexpress é lixo toxico. Não comprem nada aqui. Se algo correr mal com um artigo, podem mandar fotos,descrever o problema ,eles serão sempre a favor do vendedor e nunca dão um reembolso. Tentem na wish.com, são muitos honestos,rapidos e competentes.”

Aliexpress 1 star review on 26th December 2022

Helpful Report

Posted 2 years ago

“I never recieved the items I ordered.nobody ever gets back to me. I believe it's all a scam.”

Helpful Report

Posted 2 years ago

“Instead of sending my order to California they sent it to Alabama. There is no way to communicate by phone and very hard to find a way to communicate online. Impossible to deal with.”

Helpful Report

Posted 2 years ago

“They put apartment # but not street on my orders. I told them can't be delivered that way & they shipped anyway so I know I won't get the orders.”

Helpful Report

Posted 2 years ago

“I've been robbed. My order 8156534955127204 never arrived. Seller provided fake tracking and I didn't get refund. This is not first time that happened. I'm removing credit card and stop using this!”

Aliexpress 1 star review on 21st December 2022

Helpful Report

Posted 2 years ago

“I ordered 4 Christmas Pajama sets for our yearly Christmas morning matching pajama photo. I ordered them on 11/26/2022. Today is 12/19/2022 and I still have not received the order, so I went on the website to track the shipment. With no notification, Aliexpress just canceled my order (order # 8158620449450495) on 12/18/22, claiming an invalid tracking number. Now we are stuck trying to find matching pajamas with less than a week before Christmas. They did refund the money, but I paid interest on my credit card. Very frustrating! It’s no wonder why they have a poor rating. Shop with Aliexpress at your own risk! Apparently it takes 22 days for their inept staff to figure out that the tracking number (which they assigned) was “invalid”!”

Helpful Report

Posted 2 years ago

“They do not refund you! RUN away from this site. So many times the package has been "lost" or not sent at all and they act stupid and not refund you. It's a scam.”

Aliexpress 1 star review on 19th December 2022

Helpful Report

Posted 2 years ago

“bad customer care and not saving customer rights, many fake items with no free return”

Aliexpress 1 star review on 16th December 2022

Helpful Report

Posted 2 years ago

“Got a wrong item, different than the the one on the order and different size, even different from the sizes on the order image. Tried to talk to customer service but no success there... no too much communication... stay away, worthless”

Helpful Report

Posted 2 years ago

“AliExpress is a bad place to do business, they don't send the items and when the items are defective they make so hard to get a replacement item or a refund , time after time it has happened to me until I made the decision to close my account, it is not worth it.”

Helpful Report

Posted 2 years ago

“trash company, scammers, they take your money even if the product is not delivered”

Helpful Report

Posted 2 years ago

“DO NOT BUY FROM (SAYA PRINTER SUPPLY STORE) THEY ARE SCAMMERS!!! They took my money and I've never received my package! BE AWARE!”

Helpful Report

Posted 2 years ago

Aliexpress is rated 1.4 based on 3,104 reviews