Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,000 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Aliexpress made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's like that I ordered some merchandise I ordered two jumpsuits and now they telling me it's been delayed and then they turn around and tell me it's been shipped and they just playing around with my order taking their time shipping some to take to 2 months to 70 72 days I checked a delivery and it hasn't even been shipped this is a problem I'm having with AliExpress when it come down to shipping it seems like it's taking a very long time for them to ship my merchandise I don't know what they trying to prove but I decided not to order anyting else from them and when come down to shipment and delivery date now they telling me it's been delayed and then they turn around and tell me it's been shipped but the delivery is still there and I checked a delivery and it look like it it looked it up and it's so empty it ain't even been delivery hasn't even they haven't even shipped it my has not been ship I'm still looking delivery it's it's empty so this is a problem it's like they taking their sweet little time and then when I say I'm going to call the dispatch and get my money back so it's been shipped if it's been ship delivery wouldn't be like that it should of said it's in custom by ordered but everything else is fine their prices are fine I like the merchandise but when it come down to deliver in shipment is always has been delayed they taking their time getting my stuff on its way some will get on it as some of these some of these sellers won't so this is going to be my last time ordering anything from these people I have to stop ordering things. From them and not order nothing else from them this will be my last time I ordered two bras they still doing the same thing I checked delivery and it has not even been shipped that's AliExpress that's how they do”

Helpful Report

Posted 3 years ago

“Wrong product sent to return buyer needs to pay postage back what cost more then product itself. Bad sellers are giving AliExpress and China bad face for doing bad trade. Most of the sellers are good honest traders but you know that sending wrong product there is nothing to protect purchaser because of bad AliExpress RETURN goods policy. AliExpress return policy gives China and platform bad face. Use eBay or Amazon. If there problem with product happens things are delt with swiftly/professionally.”

Aliexpress 1 star review on 7th August 2021

Helpful Report

Posted 3 years ago

“I have bought a few things of Aliexpress and when it goes well they are cheap but take a long time (2 months ish) to arrive. But when it goes badly - 1 in 5 in my experience, they just steal your money and don't respond to your messages. I bought a radio controlled boat for my kids on Order No 8123889446749799 They sent the boat to me from China, via Russia!!!! and it never arrived. No problem these things happen. But they haven't responded to me and I am out of pocket. Spend your hard earned money elsewhere.”

Helpful Report

Posted 3 years ago

“For the first time I've tried ordering a headset with a mic from aliexpress. The product came, i received it but the sound is crackling. seller didn't respond until I started a dispute. I've submitted a video as ALI REQUESTED - tried to let them hear the crackling in the video (and you can hear it but its not as loud as when you were the headset... anyways this type of scam is sad. Sure I've wasted 20$ on headset that "lights up" but the sound is cearly damaged so buyer beware.”

Helpful Report

Posted 3 years ago

“Never received my packages, the seller was no help whatsoever. I also ordered 4 other things on this site and never received them. It's a complete scam. DO NOT BUY from this site. You'll thank me later. I lost a lot of money and customer service is a joke. I contacted my post office and they stated that the seller needed to submit the report, I sent the information to them and they pretty much said too bad and I had no proof. So I had four different packages, One full of thick wool, one had two sweaters, one had a shirt and one had a small skein of yarn. The wool never appeared and AliExpress refused to help in any way, shape or form claiming I needed more evidence. I got all the evidence I could from the my post office and AliExpress said it wasn't good enough and closed the dispute. The shirt was redirected back to them at customs and now no one is answering me for that one. I don't care much for the little skein of yarn, but then the sweaters are MIA as well. Don't ever buy from aliexpress.”

Helpful Report

Posted 3 years ago

“Display I bought has defects. It is in working condition but it has scratches on top of the frame and dead pixels. But the biggest problem is the white spot in the right bottom part of the screen. I opened a dispute but AliExpress claims there is no problem even thou I posted a video where it clearly shows. They protect thieves. NEVER SPEND MORE THAN 10$ ON ALIEXPPRESS, BETTER GO ON EBAY.”

Aliexpress 1 star review on 5th August 2021

Helpful Report

Posted 3 years ago

“I shopped for sandals to use for a party, something I will not wear on a daily basis. What I like about the products I saw on the website was they carry ultra high-heels, which was what I was looking for. Am normally size 6, and based on the size chart provided, I was a size 6. ell and good. Item delivered. Unfortunately, it was big, about 1/2 a size bigger. I sent a message to the seller however, with the time difference, I can only see her response the following day. So messages back and forth for weeks, no half size available and she wanted me to keep the size 6 and asked me to buy the size 5 then give me a discount for the initial pair. Who wants the same pair in different sizes that doesn't fit you? I don't even know if the size 5 will be too small. She agreed for me to have it shipped back and wants me to send it with a tracking number. Guess what, fee was much more than the price of the pair of sandals! Seriously! Seller: Shop3875101 Store My location: Bay Area, USA Item: Red Silk Women High Heel Sandal Red Satin Ankle Wrap Sexy Pumps Wedding Shoes 12CM Heels”

Helpful Report

Posted 3 years ago

“Awful. My 2 packages ordered got lost and Aliexpress didn't help to find those. Absolutely negative experience!”

Helpful Report

Posted 3 years ago

“Second time I didn’t receive all my items and Ali express said that they were sent and wouldn’t refund. One item was 20 pet bows and only 10 were sent. The other were 50 IDtags only 45 were sent and the rest of my order never came. Because the few items were sent they said I needed proof? How do you give proof of items not sent? Do not allow them to bundle orders or just order one item at a time or you will get taken advantage of. Do not order bulk items. Also pay with a credit card so you have a way to get your money back. I won’t order again. Same stuff on Amazon just a little more. Ends up being cheaper and less hassle in the long run.”

Helpful Report

Posted 3 years ago

“lose items cannot dispute web site impossible to log in”

Aliexpress 1 star review on 20th July 2021

Helpful Report

Posted 3 years ago

“Do not purchase products from Shenzhen Pophong Store. I bought a Honor Max 10 7.09 inch 5g phone and I told the company that I can't use it due to the phone being in built in Chinese and I was willing to.send the phone back to get a refund but they refuse to negotiate with me although they promised and agreed for me to send the phone back. So my advice is DO NOT BUY FROM THIS SELLER FROM ALIEXPRESS . THEY ARE HUGE SCAMMERS BUYER BEWARE”

Aliexpress 1 star review on 19th July 2021

Helpful Report

Posted 3 years ago

“DO NOT purchase goods from JAVINO! DO NOT purchase goods from JAVINO! It is that simple. DO NOT purchase goods from JAVINO! It is that simple. Use any other seller. Purchased 5 modules, 2 arrived damaged, 1 of which did not work at all. 16/6/21 I reported problem 25/6/21 I requested them to respond else I would have no choice but to leave negative feedback 25/6/21 They requested photos 27/6/21 I provided photos 1/7/21 I requested response 5/7/21 I requested response 7/7/21 I asked for partial refund 12/7/21 I left this negative feedback I have used the Aliexpress Eva portal 3 times, asking to fix this problem. My messages are being read, I get no response. Obviously they do not care, now am no longer waiting patiently. If you have NO CHOICE BUT TO USE JAVINO, (DON'T), I repeat DO NOT USE THEM, find another solution. Or else if you do have to use them and you have a problem, DO NOT be nice, DO NOT be patient. DO OPEN A DISPUTE ASAP and then DO play HARDBALL. JAVINO! ==> NEGATIVE! rating”

Helpful Report

Posted 3 years ago

“Do not order with Aliexpress. They will say that they consider their customers as their family members. This is just for name sake. I wished to buy monitors for our car and I was asking doubts to the seller. They were responding. But suddenly said that they will not sell their product to me and asking me to contact other seller (because I am taking time). Is it possible to decide just like that, for a product which we pay more and also it is being shipped from somewhere else?? The store is XST. The other store blocked me for asking doubts about the product. Without getting the doubts cleared about a product, how can we make the purchase? The store is Aainavi. I raised a complaint about both the sellers. But nothing had happened. Aliexpress just pretended that they have taken some action. Better to buy from the local markets.”

Helpful Report

Posted 3 years ago

“Ive read so many reviews that I don't have much faith, a shame really as AliExpress has so much of what I would love to buy”

Helpful Report

Posted 3 years ago

“I bought SAMSUNG DDR2 RAMS for Laptop. The RAMS were faulty. Although my proofs with two different laptops and in comparison to two working RAMs the seller still said that they were checked before shipping. Making tests took alot of time and eventually PAYPAL case closed with the decision that there will be a return in case I return the item with a shipping number. Shipping these RAMs from Germany to China costs more than the amount of RAMs. So It seems I am left with faulty RAMs and nobody can help me.”

Helpful Report

Posted 3 years ago

“Orde number 8132737069628593 DO NOT BUY THINGS FROM ALIEXPRESS. they sell defective products and even when you prove it's defective they don't give you full refund even with the dispute process aliexpress only sides with the sellers. I bought a defective product from basues and proved it was defective and the seller refused to give me a full refund and it went into a dispute aliexpress comes in and only gives me a partial refund like what am I supposed to do with a defective item and half my money back? I have screenshots”

Aliexpress 1 star review on 4th July 2021

Helpful Report

Posted 3 years ago

“This site is no longer correct. It used to be nice, but now they are no longer shipping items, or the ones that they ship are not even close to the images. Plus, when I contacted them about not receiving the items they asked for proof and they said they can't refund me. How should I prove that I don't have something is beyond my understanding...maybe make a video with my house and show that the items ordered from them are not there... Lately, many of my friends told me that they started having problems with them. Now I get it. I will uninstall and switch to one of their competitors. There are many options out there and I only heard good things about Wish (prices are lower too ;) ) I suggest you all switch to Wish or Joom as this one is dead (and maybe let me know which one you like better, so I can try it too :D )”

Helpful Report

Posted 3 years ago

“Item arrived not as described. Half of the cards from board game are absent. It's unplayable. Neither the store nor aliexpress contacted me. Got only automatic messages.”

Helpful Report

Posted 3 years ago

“WARNING!!!!!!!! This store delivered wrong item. An item that’s much cheaper than what I actually ordered and then they rejected to refund my money. I NEVER RECIEVED THE DOG BACKPACK and instead got some cheap gloves!!! TRACKING NUMBER MANIPULATIONS!!!!!! They wanted photos of the package which was very torn. It’s pure THEFT!!! DO not buy from this store!!! Read the reviews, I’m not the first one they refused to refund!”

Aliexpress 1 star review on 1st July 2021

Helpful Report

Posted 3 years ago

“Hi have been buying from Aliexpress for over a decade. That is about to finish. Items I used to buy all arrived and arrived in reasonable time. A guitar I bought on a Wednesday arrived at my PO on the following Saturday. Incredible. NOT NOW. since it was listed and the boss is now one o the wealthiest in the world, it has gone backwards. Now about one in 8-10 items never arrive. Posted items arrival can be from 8 days to 6 weeks or NEVER.. Aliexpress was my go to online shop. NOT NOW. Buying from AliExpress has become a lottery, will it arrive or will it disappear, will the system allow me to make a dispute? I have lost my money on a number of items and the Ali system looks like it is designed to make it very hard to impossible for the buyer to get a refund or justice. Aliexpress has put in a change (they say because covid slowed down postage) that extends the expected arrival times to 2 to 4 months!!!!!!!!!!!!! This means you cannot put in a dispute over non-arrival and by the time you can the window for disputes has closed. They have effectively stolen my money. some item tracking says the item has arrived in my country on a certain date. The tracking does nothing more for 3 to 6 weeks so i go and try and open a dispute, the Aliexpress system will not let me as it says it is still on the way. WELL WERE IS IT? WHERE IS THIS GIANT WAREHOUSE WHERE ITEMS ARRIVE AND THEN DISAPPEAR, FOREVER, GONE ALONG WITH MY MONEY. the WHOLE ALIEXPRESS SYSTEM NOW APPEARS TO BE SET UP TO DISADVANTAGE AND BLOCK ANY ATTEMPTS AT JUSTICE OR FAIRNESS TO THE BUYER. On Ebay you can go to very clunky customer service and try and get a resolution. Aliexpress, as far as I can see has NO CUSTOMER SERVICE. I can't even change my email address as I had changed provider. Again, since it has been floated as a company it is very very very buyer UNFRIENDLY. My suspicion is some sellers have worked out the system is against the buyer and possibly never send your item and get your money. I do not buy online on the basis it is a lottery which Item i buy will ever arrive or arrive months later. i want to know that when I but an item (because I need it), it will arrive. I am now goon back to ebay, to banggood or similar sites where there is a customer service. Aliexpress DO NOT allow PayPal so you have no buyer protection fall back. UNLESS aLIEXPRESS START SEEING THAT IT IS WE THE CUSTOMERS WHO MAKE THEIR BUSINESS, AND MAKING THE SYSTEM WORK AGAINST OUR TRUST AND FAITH IN THEIR COMPANY., IT WILL CRASH AND BURN AND I SAY TO THE OWNER AND SHAREHOLDERS, YOUR BUSYNESS IS STEALING FROM BUYERS AND YOU WILL SEE YOUR INVESTMENT FAIL OR FALL”

Helpful Report

Posted 3 years ago

Aliexpress is rated 1.4 based on 3,000 reviews