Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,105 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,105 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 6th January 2025

Art

Aliexpress 1 star review on 5th January 2025

Richard

Aliexpress 1 star review on 3rd January 2025

John Pec

Aliexpress 1 star review on 24th December 2024

Fahadullah Shah

613

Anonymous

Anonymous // 01/01/2019

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“There customer service is zero, mostly by email, only chat rarely canbe connected. Their customer service provided solution is impossible, for instance, give you one day to return the goods for refund, but their so called free return label no post office would accept. Big liers.”

Helpful Report

Posted 3 years ago

“From order ID 8141709222435558. AliExpress is a thief; they sold low-quality dresses and refused to refund my money when I returned them; it's a huge scam.”

Helpful Report

Posted 3 years ago

“Just Appalling Have sent numerous emails and damaged items pics after receiving on the day our Damaged order.Items were only in a plastic bag with NO protection wrap.Elli Express or the items supplier will NOT RESPOND. Shame on the company not supporting a valued customer.”

Helpful Report

Posted 3 years ago

“Purchased a watch movement from OULIGUAN WATCH TOOLS Store which did not work on arrival. Just wanted to return it but Aliexpress were no help and just closed the case despite video evidence - A bunch of polluting spives .”

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Posted 3 years ago

“AliExpress bills your credit card before the order is sent. Then reimburses you 30 days later without ever sending item. Great scam to use your money for a month.”

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Posted 3 years ago

“Everything that can go wrong, has gone wrong. AliExpress is trash. It takes MONTHS to "receive" orders. IF you even receive them. Can't get in touch with sellers because they DONT ANSWER! BEWARE OF FAKE POSITIVE REVIEWS! SCAM SCAM SCAM”

Helpful Report

Posted 3 years ago

“I placed on order in Dec 2021 for two mirrors and a cellphone case, it was paid through Paypal. The order for mirrors were cancelled. Items never shown up on my account. All items where deleted. The money was taken out of my account. I received on one refund for $23.77. Message that they were having website problems !! I sent a number of request with no answers. I will no longer do business with AliExpress !!”

Helpful Report

Posted 3 years ago

“The other day I received my order. I liked everything very much. I was just delighted. The clothes are of good quality, everything is very neatly packed, looks exactly like in the photo, it can only differ in shade. I really like that the assortment is large, in one place you can order everything you need.”

Helpful Report

Posted 3 years ago

“IMPORTANT: this is for the site itself..not the sellers....Not able to get anyone from customer service. The refund system they have is TERRIBLE and while they will let you know when a package is shipped, that is where it ends. IF there is a problem with the shipping (as was the case for me), it is up to you to check on their site if it was returned. If you do not check, you will not know. And then if you still want said returned package, it is not simply a matter of resending. You need to cancell the order, and then reorder the item... VERY COMPLICATED SITE AND ORDERING SYSTEM”

Helpful Report

Posted 3 years ago

“Defective item and didn’t accept my proof for refund .very defensive and very hard to get a defective item returned or refunded .I won’t using it again”

Helpful Report

Posted 3 years ago

“An assortment of models and brands that meet my needs, and I buy not only clothes, but also interior items and gifts”

Helpful Report

Posted 3 years ago

“The two biggest things wrong are their descriptions and the quality of the merchandise. The descriptions are more times than not exaggerated false, and the quality is as a rule subpar. Much of Amazon's products are made in China BUT under the supervision of Western countries. What you get on AliExpress are the leftovers.”

Helpful Report

Posted 3 years ago

“They don't do refund when you are scammed by seller by false specs of product.”

Helpful Report

Posted 3 years ago

“I love this store !!! Once I have discovered it for myself, I no longer waste time on shopping malls. There is no such assortment anywhere else!”

Helpful Report

Posted 3 years ago

“Scam seller sold me cheap product which does not meet provided specs. AliExpress refused to refund with fajse statement which confirms they are part of scam. Don't buy there.”

Aliexpress 1 star review on 12th December 2021

Helpful Report

Posted 3 years ago

“Orders not delivered and no refund issued. Not user friendly.”

Helpful Report

Posted 3 years ago

“Cheats!!! Never received item and seller closed dispute without refund”

Helpful Report

Posted 3 years ago

“Good evening. I made an order in the store for the first time. I liked everything very much. Pleasant communication with the manager, the parcel was delivered very quickly, everything is neatly packed”

Helpful Report

Posted 3 years ago

“They allow small vendors to lie on their product descriptions about certification. I bought lights from the vendor, it said it supported 110V but there is no indicator on the actual product that it truly supports what it described. They only have 220V labels on the lights. Also, some don't have certification stickers. When I reach out to the vendor and ask them about it. They said they "forgot" to put the proper sticker and ask me to remove the 220V and so that the electrician will believe it supports 110V to install it. Oh my God. How can one ask the customer to "lie" to get an unsafe product to be installed? Too many scammers there, I will NEVER buy from aliexpress again. And tell all my friends not to do that. Unfortunately, it was more than 30 days, I cannot open a dispute and nor cannot even leave feedback. So I am telling people out there that the seller that I dealt with is LOMYE Official Store. The seller chose to ignore me too instead of feeling sorry about their mistake. What bunch of unethical people hence they have these strict policies. You don't see that with other online vendors.”

Aliexpress 1 star review on 6th December 2021

Helpful Report

Posted 3 years ago

“Be aware this is a scamming platform - after you have paid for something the delivery date changes to weeks...months after....if it ever arrives. No live customer service. Mostly sent from China so if you do get what you ordered be prepared to wait many many weeks and if you do receive it you're lucky!!!”

Helpful Report

Posted 3 years ago

Aliexpress is rated 1.4 based on 3,105 reviews