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Aliexpress Reviews

1.4 Rating 3,118 Reviews
10 %
of reviewers recommend Aliexpress
1.4
Based on 3,118 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Aliexpress 1 star review on 17th January 2025
Jay
Aliexpress 1 star review on 15th January 2025
Dennis M
Aliexpress 1 star review on 15th January 2025
Dennis M
Aliexpress 1 star review on 13th January 2025
Sam Sami
Aliexpress 1 star review on 12th January 2025
Graeme
Aliexpress 1 star review on 12th January 2025
Graeme
Aliexpress 1 star review on 12th January 2025
Graeme
624
Anonymous
Anonymous  // 01/01/2019
Ridiculous fake sellers. Take your money, then take weeks later to tell you product is not available. Ask you to cancel on their wish and demand. Wasting time and money
Helpful Report
Posted 5 years ago
I've bought a lot of jewellery off this site and it came a little late but better late then never!!
Helpful Report
Posted 5 years ago
Very bad experiance. I ordered number of car accessories from ali express platform, to my disappointment, half of the product doesnt get delivered. Then we have to open dispute case and this will take long time to conclude on refund. And finally, refund had never came. Seems fake and trying to fool people. Im sorry to say this. But disappointed with the money lost by ordering through ali express.
Helpful Report
Posted 5 years ago
beware, less and less trustworthy sellers. I've had sellers provide bogus shipping tracking numbers, seller cancels shipping days after dispatch and don't inform you hoping you don't raise a dispute before the time is up so they receive the money and run. issue resolution - HA!. AliExpress was ok years ago, but now bad sellers and useless guarantees. A good experience is the exception not the norm. When you have an issue open a dispute straight away, communicate with the seller but tell them you are opening a dispute, otherwise they will say sorry and reply that they are doing something about it, like re-sending the goods they are not, they just buy time till there is no recourse available to you through the disputes then you wont get any response from them.
Helpful Report
Posted 5 years ago
The item I ordered did not arrive. I opened a dispute and AliExpress asked me for a document from the shipping company proving it. I sent a screenshot of the parcel tracking showing an unknown location and the payment was released to the seller. I was thus basically robbed by AliExpress. Do not shop here!!!
Helpful Report
Posted 5 years ago
I have been customers for more than 10 years, even before the app existed. my advice to anyone wants to use this company, avoid and don't waste your money in a drain hole. you will never receive your items or goods, above that, their customer service is not human, you are dealing with a robot.you will never get your money back, most of their sellers are shady. and very difficult to deal or solve problems with.when things go wrong you are on your own. I have already deleted my account with them, I had enough with them.
Helpful Report
Posted 5 years ago
Placed order, was send to unknown address. Won't let me sign in to file complain. No help with live chat. DON'T ORDER FROM THIS COMPANY
Helpful Report
Posted 5 years ago
Buyer beware! AliExpress does not honor their guarantee (timely shipping and product as described). I received a product (rc car) almost two months late (even though they promised 2-3 weeks shipping) and then the rc car was defective (they said it is still usable even though the brakes don't work - I sent them a video showing the defect). So ridiculous! How is my kid supposed to stop a car that will do 35mph (50kmh) without the brakes working properly???!! Very dangerous. I will never buy from this site again. Basically, if you buy it, you're stuck with it, no matter what happens. Again, buyer beware!
Helpful Report
Posted 5 years ago
Ordered shoes with a unicorn design, the same day I asked to change the size but they claimed it was already packaged up. Received the shoes with some kind of markings that were not part of the design. Contacted the seller and they only wanted to give me $8 of the $29.25 I spent. Contacted Ali Express and they said the stain could be removed but I explained to them that the "stain" was ingrained in the material, it was the same marking on both shoes. They insisted that if I didn't send a video of me trying to remove the stain, they were only going to give me 1/2 of the payment back or that I could send the shoes back but I would have to pay for shipping. This has been going on for over a month now and still nothing has been settled. Now they say things will take longer as they have a Festival that they are attending. Very bad customer service, I will not use them again!!
Helpful Report
Posted 5 years ago
1st time was the last!!! The 1st and only time I used Ali express they 1. Did not ship from within the United States as requested, 2. It was shipped over a week late, 3. They shipped 5 of 1 kind a bulb and 1 kind of another bulb so now my car has 5 matching dome lights and 1 odd dome light. They have absolutely no customer service as everything is automated from multiple choice questions And they really don't care if you're satisfied customer or not.
Helpful Report
Posted 5 years ago
1st time was the last!!! The 1st and only time I used Ali express they 1. Did not ship from within the United States as requested, 2. It was shipped over a week late, 3. They shipped 5 of 1 kind a bulb and 1 kind of another bulb so now my car has 5 matching dome lights and 1 odd dome light. They have absolutely no customer service as everything is automated from multiple choice questions And they really don't care if you're satisfied customer or not.
Helpful Report
Posted 5 years ago
First of all, no phone number to contact anyone and your chat customer service is a joke!!!!. Secondly It has been close to a month and I haven't received my full order. After truly an hour online retrieving info. Your "chat" I was able to put in a dispute, hopefully I will get a refund so i don't have to cancel credit card. and dispute charges. I don' t care how much you can save, all this extra time, work and energy is not worth a few dollars savings!!!!
Helpful Report
Posted 5 years ago
There trash. I ordered a iPhone XMax case which was a Jordan case. When my package was delivered I got a regular X case and it was Even a Jordan case it was a fake Gucci case. NEVER ORDER FROM THEM
Helpful Report
Posted 5 years ago
Your seller, Umidigi official store sold me a phone that died in three weeks. They don’t answer my messages and there’s no help from AliExpress customer service either. You promised to help but nothing has been done. You are crooks and liars people!
Helpful Report
Posted 5 years ago
Terrible service. I never got what I ordered and paid for. And no one answers my questions neither get a refound. Please never use Aliexpress.
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Posted 5 years ago
Ali Express are good with customer care and quality. But the local post service named Pakistan Post is bad at delivering parcels on time and to the correct address.
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Posted 5 years ago
The product is not even close to what it should be. The hair is super thin and useless. I has told to lie and give the site 5 stars in order to get a refund. I only received $8 on a $65 wig.
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Posted 5 years ago
Item not delivered , customer service diabolical! . Did not respond to my messages , complaints , totally ignored me . Do not buy from AliExpress
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Posted 5 years ago
I never received my order had to ask for a refund. I wouldn't waste you time. It's a big scam to take money.
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Posted 5 years ago
Out of three orders with ali express only one worked out .I received a damaged bow limb and asked for a replacement after 12 weeks of waiting and numerous requests for my money back my bank intervened and made a charge back.I am totally fed up with trying to get decent supplier in ali express so that is it for me never again
Helpful Report
Posted 5 years ago
Aliexpress is rated 1.4 based on 3,118 reviews