Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,002 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,002 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 27th November 2024

581

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It used to be just a shady business but now it's a virus. It pops up out of browsers, into my computer's screen. That's illegal, you know... Do you think we won't do anything legal about it? Think again.”

Helpful Report

Posted 5 years ago

“I have ordered 4 headbands in February 2019 and still have not received them. this is ridiculous it has been almost 10 months and no one is resolving the issue. this is the worst website i have ever ordered from and will NEVER order from it again.”

Helpful Report

Posted 5 years ago

“Aliexpress is a Scam website as far as I am concerned. They do not stand by their money back guarantee. Provided all the evidence in the world of a seller shipping a defective product. Seller refused to take responsibility. A dispute was placed with all the legit evidence. Aliexpress customer service assured me I would be receiving a refund. No refund a month later & money was released to the seller. Now Aliexpress does not want to take responsibility.”

Helpful Report

Posted 5 years ago

“I wish I could give zero stars. This place is the worst. They sell junk and if there is an issue with size, they make you jump through a hundred hoops to prove your evidence, and they reject your return anyway. I am stuck with two pairs of shoes that do not fit and they refuse to give me return or a refund. They are CRIMINALS.”

Helpful Report

Posted 5 years ago

“My AliExpress merchant cheated me out of my money. I bought a Security Video Camera System for $756.70. SIX of the eight cameras stopped working in the first three months. When I contacted seller TOPROHOMIE he refused to refund my money and gave me the runaround about how I could pay to ship the cameras back to China for repair work. TOTAL SCAM!!! Don't ever do business with AliExpress!”

Helpful Report

Posted 5 years ago

“There system is beyond a joke. Long story short item not received. Seller only used my town for address. No house number no street name. Just the town I live in. Somehow it’s been marked as delivered when it Has not. Local post office won’t give me any evidence to prove this as tracking clearly states item has been returned but on aliexpress systems shows as delivered. Because it shows as delivered on there stupid website, I can’t open item not received case. Only option I had was to open case via. Item received but not as described. No help from Ali express and each agent can’t help and no refund 60 days later. The customer service team does even have the infrastructure to keep note off cases likes this and leave notes for each other, so next time you call customer’s services you don’t have to tell them your full story on what has happened, with Ali express I have wasted at lest 6 hours of ma life I’m a month just explaining the Situation. Also agents don’t understand fully. No one is taking ownership of the case. They say message buyer a message buyer and he say item maker as delivered sorry and am like wtf. Bunch of idiots. All well of your item get delivered of it doesn’t good luck trying to get your money back. There systems and producers is very poor. Causes a lot of stress, wasted a lot of time as well. Still waiting for response via email. Item still not revived refund not issued. Customer service can’t help for there procedures and sellers will not response. Poor poor poor poor Internal system and lack of customer services skills and understanding.”

Helpful Report

Posted 5 years ago

“First of all I received the wrong item, it was falsely advertised... and I haven't receive refund. I don't thing they have working customer service... Never again I'll use aliexpress... Stay away from them”

Helpful Report

Posted 5 years ago

“According to they policy, any package stuck on customs is responsibility if buyer (even though whatever is wrong with it is not in buyer's power). Nice way to loose money and time , because Aliexpress won't give you refund . Stay away.”

Helpful Report

Posted 5 years ago

“If the seller leaves the site good luck getting your refund.”

Helpful Report

Posted 5 years ago

“Money taken , product not delivered , Order number: 103415830251384 Shop name:Trendy Watches Store from alibaba. never pay in advance.”

Helpful Report

Posted 5 years ago

“I purchased a Freebuds 2 pro and it didn't even get paired with my phone. I've been contacting them for 3 months and then they deleted my order and my inbox messages. THEY ARE THIEVES!!”

Helpful Report

Posted 5 years ago

“Fraud company even though the piece is not useful they are not refunding and delaying and skipping purposely making customers puppets.”

Helpful Report

Posted 5 years ago

“do not shop with aliexpress coz there's no protection at all. i have order a nike running shoes but the seller send a smaller size to me. i have send them pictures indicating that the shoes is much smaller than the shoes i have. i have order the size US 7.5, they sent me the same labelled size shoes. i suspect they sent me the woman size US 7.5. Aliexpress dosen't help me but just reject my dispute. And the seller just offer a better deal if i order another shoes. this is absurd. what they think i will order anything from them！”

Helpful Report

Posted 5 years ago

“I have made many purchases on AliExpress and never been disappointed. Items are lovely and the seller’s always willing to accommodate. I fully recommend this company.”

Helpful Report

Posted 5 years ago

“my account in sansu1985 which i used in aliexpress. I ordered 2 smartphone chargers and got only 1 in the package that was delivered. I am not getting any help from ali express and feel cheated basically. This is my Order ID : 8003079864312496”

Helpful Report

Posted 5 years ago

“I would never order from them they scam people I was scammed by them last month I ordered Peruvian hair but they sent me an old smelly disgusting wig from the distubin with no curls nothing. They would call you dear when you ask them about your order. DO NOT ORDER FROM THEM THEY SCAM PEOPLE”

Helpful Report

Posted 5 years ago

“I'm very dissatisfy this app because this is the second time my account got cancelled/terminated. I was a Gold member until my account cancelled last time and I don't won't to regain access to my account. Even I tried to re-set my password via forgot password feature, it shows 'Your account is temporarily locked, do you want to regain access?'. So nothing works until I create my account from the beginning. Now I lost the dispute I logged as well. Not going to use this app any more...”

Helpful Report

Posted 5 years ago

“I've been dealing with Allexpress for about 2 yrs. But only lately I've had a few items that have not turned up and they drop out of my account.. A nuisance. And not alot of contact with said people to get back to me... But overall the shopping experience is good..”

Helpful Report

Posted 5 years ago

“they take too long to ship a phone. forget about it delivering. they cant even ship it”

Helpful Report

Posted 5 years ago

“I paid double the cost of the merchandise for faster shipping, 5-8 days and it arrived whenever the hell it did. I tried to cancel less than 24hours after ordering and I was told it had been shipped already. Really? Now trying to dispute it and it's so complicated, it asked for video proof and or upload evidence. I can't seem to upload? Suspicious. DON'T ORDER FROM THEM, the savings is not worth the headache.SCAM”

Helpful Report

Posted 5 years ago

Aliexpress is rated 1.4 based on 3,002 reviews