Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,074 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 24th December 2024

607

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aliexpress did not care when the seller told me to get customer service to assist on the refund by even giving the screenshot of the seller chat. Aliexpress simply give excuses like not enough evidence or evidence not good enough and still ask me to laise with seller which i did with lots of videos prior. If the buyer like me get a faulty item or item does not work as stated, we got no help. Better use other ecommerce BPplatform ever possible.”

Helpful Report

Posted 3 months ago

“The site is full of sellers who run one kind of scam or another, from counterfeit products to fake shipping/tracking notices. When (not if) this happens on your order, AliExpress will not help. Their claims process is stacked against the purchaser and no amount of evidence will get you your money back. AliExpress not only enables this fraud, they actually encourage it - they only care about getting their cut from the transaction. In my case, I was able to get my money back for the item that I was scammed on because I used PayPal for the purchase and won my dispute on that claim. Bottom line - buying from AliExpress is as good as flushing money down the toilet. Just don't do it.”

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Posted 3 months ago

“I also lost about $178,000 to a fake binary option website but I am here sharing my experience so as to enlighten people that is losing money or has lost money to a scam binary options and fake ICOs However, I have been able to recover 70% of my money in one month i lost to the scammers with the help of a recovery professional called Alaxi victim, I am pleased to inform everyone that has lost money to scam. He is a great private investigator, my friend in the FBI introduce me to him with the email address alexivictimhelps @ mail . com he's made a successful recovery of me I am so thankful to him”

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Posted 3 months ago

“It's nothing but a stealing sellers ordered note book 2 mobile phone received 3 covers no note book or mobile phones when I opened a dispute they items being received yes empty packages Be ware professional thieves you are warned”

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Posted 3 months ago

“It seems that Ali express doesn't do anything about stores that sell products that are not as advertised. I made a purchase and the seller sent 3 different tracking numbers all of which did nothing. So after 3 weeks I applied for a refund. Again I waited ten days and explained also that I was concerned that due to the sellers behavior, I was worried about what I would recieve if my order actually got sent. Ali express chose to side with the seller as they finally provided a tracking number that worked and showed the item as being finally shipped some 30 days after I ordered it. Since then, the seller has recieved 8 reviews of 1 star indicating the seller has sold items that were not as item advertised. So I know when my item arrives it too will be not what was advertised. Yet, Ali express does nothing to the store owner and they are allowed to continue to fraudulently sell items not as advertised and rack up the cash. I wonder if Ali express is in cahoots with these stores?”

Helpful Report

Posted 3 months ago

“Unfortunately I cannot give 0 stars as I feel 1 is already too much for this company. I ordered a birthday present for my wife with a coupon. I waited for 2 weeks, only to get to know on the day before her birthday that my order was cancelled, without any reason. But then the actual bad thing happened. I contacted the customer desk as my coupon was also gone. I asked to put it back on my account so I can at least use it for another order. They told me this is not possible, because it can be only used on the first order. Worst customer experience ever!! Customer loyality need to be earned AliExpress! If you don’t understand this easy but effective rule, trust me you will be off market very soon!”

Helpful Report

Posted 3 months ago

“6€,€?4BeHKik”

Helpful Report

Posted 3 months ago

“Do not shop from here. Cheap products and not reliable. Customer service is horrible. You will never get your money back”

Helpful Report

Posted 3 months ago

“Horrible experience. Ordered a 12lbs piece of lawn equipment. Got shipment notification and a FedEx tracking number. Unfortunately the tracking number was stolen and not for my shipment. The proof of delivery of this package had a picture of a book labeled at 1 lbs and not at my house. Remember , I ordered a 12 lbs object. Ali keeps using this as a reason not to refund me.”

Aliexpress 1 star review on 6th September 2024

Helpful Report

Posted 3 months ago

“I am so sorry I didn't read the reviews before hand. Aliexpress likes to take orders for products that are not in stock. After you have paid them, they write you a week later and say "Sorry dear friend, we are out of stock." Then you have to apply for a refund. The question is, "Will this refund ever come". This company has no integrity.”

Helpful Report

Posted 3 months ago

“We ordered an item, It didn't even get delivered and was sent back to sender they charge us £40 for this service absolutely appalling. I would advise to stay away.”

Helpful Report

Posted 3 months ago

“WORST ONLINE SHOPPING SITE IVE EVER SEEN!!!!, NEVER BUY ANYTHING FROM ALIEXPRESS”

Helpful Report

Posted 3 months ago

“I have never seen worse service.”

Helpful Report

Posted 3 months ago

“I ordered several products from different sellers on aliexpress, aliexpress made me two large packages with several products, when they arrived at their destination, I received two letters from customs to pay 100 lira VAT, VAT that I have paid when buying the products directly at aliexpress, because I am an honest man and I wanted the products, I made the two payments to receive the products, after receiving them I asked the people from aliexpress to return the VAT paid to them, they refused! How did things go until we receive the answer, we will not return the money! I entered the chat section on aliexpress, there I spoke with a person and explained the situation to her, she in turn forwarded my request to I don't know which department, the respective department sent me an email asking me to send them the documents to certify the payments, I sent the documents and they answered me (the records sent are not accepted, I closed the case) since that moment no one answers the email, of course I sent a replay to solve the problem but no one answers anymore, after which I repeated the whole process about 5-8 times the same answers, each time the people from the chat section told me to be calm and patient that it would be resolved and I would get my money back, just plain lies they make fun of the buyers) in other words, they are thieves and no one does anything against them! I will not stop here, I will do everything possible to recover my money! this means having common sense and respect in this world (you end up suffering)!”

Aliexpress 1 star review on 4th September 2024

Helpful Report

Posted 3 months ago

“I was on Ali express and was looking for a DIY drone kit, I had purchased and realised that I had only bought the frame. I wanted to enquire on how to get a refund for my product, and so I reached out to customer support who told me how to do it. This is where the problems begin: I tried to log in to my account on the app so I didn’t lose the help tab, and when I tried to log in it wasn’t working it said something along the lines of ‘we are too busy, try again later’, something along those lines which is weird when trying to login to a service? I informed the customer support agent of this, but she knew of my email and the order number. Before consulting me, she proceeds to make the refund for me to which I was told it would be made to my bank account (arriving 1-10 days). Little did I know it wasn’t refunded to my bank account, as I later checked and it said ‘refunded to bonus’. I didn’t know until then that Ali express had a ‘refund to bonus’ or ‘refund to bank’. This is something that the customer service could’ve made me aware of before doing the refund, to make sure that I knew of this as it is my money that she was moving around. I then opened a case to say that I had been lied to, and it had been done on behalf without any authorisation from me as the process wasn’t even mentioned. I asked that they would move the money from the bonus to my bank, as I would’ve liked. They opened the case with the higher team, who tell me that ‘sorry we can’t deal with this case as you made the refund and you chose the bonus option’ which is simply not true, as it was the customer agent. 6 times I reach out and ask the same thing each time explaining it with receipts, and each time I receive the same automated response via email that completely neglects my question, and I’m wondering if it is even a human responding to me. Today I called as I found they had a hotline service, and I spoke to a lady who told me they can’t do anything about it as they ‘can’t make the transaction’. Later on, I decided to open this case with consumer rights and my bank. They are currently investigating and I URGE YOU NOT TO USE ALIEXPRESS! All in all it was a terrible experience, and they are extremely unprofessional with a poor customer service team.”

Helpful Report

Posted 3 months ago

“Wish they did not exist, ordered tires and 2 weeks later was informed cannot deliver. Cenostar02store not legit and fraudulent.”

Helpful Report

Posted 3 months ago

“On July 23, 2034, I placed an order on Aliexpress for 4 items which includes a Westinghouse 2550 inverter generator. The inverter generator said 'ships from the 🇺🇸. The generator itself cost $359.26. Witin 6-7 days the other 3 items were delivered. I didn't receive tracking # for generator. I went into the Aliexpress app, into account and text the 'Seller', thati still waiting on the generator . He was showing me a message that it was delivered. I told him I don't know what he is talking about because it never came. He said he was going to check the tracking# and get back to me. His next message was that there was a mistake. The courier had dropped it at wrong address and that he was going to send another one from warehouse. I have numerous conversation with this person, never reach anywhere. Called customer service, the never try to assist. Customer service told me to call the courier and investigate the matter, or I must check the postal service. We are talking about a generator here. These people are Scamers. This could not have happened on Amazon. No way. Buyers Beaware of this company. They are fraud. Please take my advise. I favw up on my money. The stress was too much. .”

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Posted 3 months ago

“I did not receive my order. I have been trying to contact them unsuccessfully. They want to charge me for something I never received and they cannot present proof it was delivered to me at my address.”

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Posted 3 months ago

“They fail to deliver to a standard address and then send you an email to say you can apply for a refund. Their system goes down so you can't make the refund application and next you get an email saying that you didn't request the refund in time so lose your rights. What a crooked scam”

Helpful Report

Posted 3 months ago

“Ali express.com is SCAMING website aliexpress support THE SELLER'S to SCAM TO THE UNITED STATES OF AMERICAN CITIZENS ALSO SELLER'S NEVER ADVERTISE THIER PRODUCTS IN PROPER WAY BEWARE OF THE SELLER'S THEY ALWAYS DISPLAY BIG QUANTITY OR BIG SIZE OF THE PRODUCTS CATALOG.WHEN YOU BUY & PAY FOR DISPLAYED CATALOG ITEMS THEN YOU GET THE LESS QUANTITY AND SMALLEST SIZE OF PRODUCTS EXAPLE ( IF 14 INCHES TABLET CATALOG DISPLAY FOR $17.25 THEY SEND THE COVER OF THE TABLET 14 INCHES. NOT TABLET SHOW IN THE CATALOG SCAM SCAM SCAM SCAM SCAM SCAM ALSO ALL THEY SHOW THE CATALOG FOR BIG QUANTITY BUT WHEY SELLECT TO BUY ITS SCAM SCAM SCAM AND AUTOMATICALLY CHANGE 180 PIECES TO 24 PIECES SCAM SCAM SCAM SCAM SCAM”

Aliexpress 1 star review on 2nd September 2024

Helpful Report

Posted 3 months ago

Aliexpress is rated 1.4 based on 3,074 reviews