Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,000 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SCAM Avoid it’s an expensive error to use this company No goods No refunds Empty promises of refunds Beware”

Helpful Report

Posted 3 years ago

“They sell and send products that are nothing like the description and then Aliexpress supports the seller and overrides everything you say and then send you a very small refund and shuts the case. Don't ever ever deal with them. They are very dishonest and deceitful.”

Helpful Report

Posted 3 years ago

“I want to say don’t buy anything with AliExpress, because the logistic is so poor, Ali never protects the customer, and the customer service is so rude. I bought this item, but never received. I opened a dispute to request refund. Ali requested me to provide the evidence to prove that I didn’t receive my order. I didn’t receive the item, how do I provide such evidence? I emailed Ali to ask them tell me what evidence I should provide, but no reply. I told Ali that Amazon would email a picture to the customer to show where they put the item to prove the item delivered. Then, Ali immediately replied me that my dispute was invalid and they would release my payment to the seller. So don’t buy anything with AliExpress. The customers have to pay for the items that they never received”

Helpful Report

Posted 3 years ago

“Dispute process is useless, unreliable marketplace.”

Helpful Report

Posted 3 years ago

“Lots of scammers selling in this site. Fake/recycled tracking numbers, empty packages, wrong itens with no option to return it and so on....”

Helpful Report

Posted 3 years ago

“If I could give less than this, I would. Made a purchase and couldn't track or contact customer service. The pages just kept going back to the sales pages. The so called help centre has specific questions but nobody to chat to to help. I eventually received an email that confirmation time has ended and still the same story with not being able to contact anyone. Going to my bank to dispute this scam!! Never again!!”

Helpful Report

Posted 3 years ago

“simply they are rip offs selling inferior products and do not support the buyer. They dont give refunds”

Helpful Report

Posted 3 years ago

“out of 2 orders I placed on the same day that never turned up one was refunded the other one the time to claim a refund kept extending and never got a refund. so no I would never purchase through this domain again or recommend it”

Aliexpress 1 star review on 20th June 2021

Helpful Report

Posted 3 years ago

“Totally disappointed. Ordered something and paid premium shipping about 23$ (standard shipping was free). The premium was 7-15 day delivery. i didn't received in time and when asked aliexpress support that said to wait 58 day more like the standard shipping timeframe.”

Helpful Report

Posted 3 years ago

“SCAMMER, CHEATER AND LIAR - Aliexpress Through seller Lovelypuppy Store, Store No.3096039 - TAKE CARE, GO AWAY I did not receive the products from Order No: 8128179278213060, they were never sent! NO MONEY BACK! The seller "sent" and Aliexpress published only a FAKE AWB! The seller took my money through Aliexpress, after I have paid to Aliexpress, more than 120 days ago and he did not send me the package! This is a new form of scam practiced by some seller scammers with the complicity of some Aliexpress employees - search on internet I am a Platinum member, and this is the third time I see this method in my many orders. How the trick and deception works: I placed the order on Aliexpress, I paid, then the seller did not send directly to me, any package, he puts in my order as a delivery a FAKE AWB - for my and he sent a ‘package’ with this AWB from my order, with real data to another person / other address from the same (my) City, a recipient accomplice with him. Finally, the package reaches that person, he picks it up and at the same time appears on 17track.net or another tracker that the package in my order has been delivered and picked up (by me)! In the dispute, I asked Aliexpress and they refused to ask the seller or at least China Air Parcel to show the AWB in order to confront and check if the data is from my order. Aliexpress asked me in 3 days (2 days in weekend) for proof that I had not received the goods; Question: if I did not receive the goods, what proof to give them ? It is obvious that Aliexpress / Seller should prove that they sent me the package! However, I contacted the local post office and I have sent proof to Aliexpress that the package of goods with the AWB from my demand was not on my name and address; it was on another person / address, but the same City, Bucharest; Country, Romania. Accomplices of the Seller in AliExpress refused to respond to my requests and consider the evidence. Finally, in order to recover the money and prove that I did not receive the package (I saw how others did), I had to file complaints with the Chinese Authorities: Shenzhen Public Security Bureau Bao'an Branch Police Affairs Office, China Anti-Fraud Office and to VISA. I lost money, time arguing, looking for evidence, disputes, stress, etc; but it is a matter of principle and justice to expose these scammers.”

Helpful Report

Posted 3 years ago

“My order disappeared, I only have proof on my paypal account. They sent no invoice no shipping info nothing. when i lot onto my account with AliExpress their is nothing their.”

Helpful Report

Posted 3 years ago

“If you are going to compete with other subpar companies at least try to be better than them”

Helpful Report

Posted 3 years ago

“Terrible service and seller try to take money from customers with the wrong shipment, wrong orders, wrong products. They said fully return if the customer does not satisfy with orders, it is completely wrong. Especially the store# 900248257. Their products are blenders. Don't waste money for them!”

Helpful Report

Posted 3 years ago

“AIR TOY ALIEXPRESS SCAM AND A FRAUD https://www.aliexpress.com/store/1710815?spm=a2g0o.detail.1000007.1.4ab549f0DRClWZ IF YOU EVER COME ACROSS THIS SELLER ON ALIEXPRESS GOES BY THE NAME OF AIR TOY THEY ARE A FRAUD SITE AND SELLER THEY TAKE YOUR MONEY AND SEND YOU FAKE TRACKING INFORMATION DO NOT BUY FROM THIS COMPANY THEY ARE FRAUD”

Aliexpress 1 star review on 5th June 2021

Helpful Report

Posted 3 years ago

“I have bought a package of slimming pills from Store: Xue YanFang Store. But the package has neither no bar code, no address and name of producer, and production permit. It is a self-made product. I opened one capsule, it is some kind of white powder with indefinable grain, I smelled it, it has no smell, and tasted it, it does not tastes like herb, it tastes more like chemical drugs. I checked Chinese online information, and found out that this is one of the forbidden pills in China, which contains Sibutramine, a dangeraous drug, it can cause heart attack, and kidney problema. I opened dispute for illegal product, what has happened to me. The Aliexpress has mad decession the day after, says that my claim for shelf life is valid, I never complain of shel flife, I claimed a illegal product. I should send the item back, the seller pays the postage, otherwise they will release the money to the seller. Oh, my! But the did not load me a free return label on the dispute site, and I can not send drugs to China, I will get problems with police.”

Helpful Report

Posted 3 years ago

“I ordered a device and I paid for it but now more than three months waiting for it still not received it. I opened a dispute but aliexpress not refunded for it. Really Ali express don't have buyer protection. Now I lose my money”

Aliexpress 1 star review on 2nd June 2021

Helpful Report

Posted 3 years ago

“No protection for a buyer at all! I received a false product and never got a refund. AliExpress buyer-protection is ridiculous.”

Helpful Report

Posted 3 years ago

“don't go to aliexpress it a scam I ordered motherboard for 2ds I didn't receive my package they told go local post office And I did and my local post said that the package return to seller I went AliExpress website wanted my refund weeks later I never did get my refund”

Helpful Report

Posted 3 years ago

“This company is completely fraud, they sold me a software device in Dec 2020 on aclife time warranty basis which cost me $800 Canadian dollars. The device came without manual and device even didn't work. I called them and tried to reach them but they didn't respond and didn't refund my money. Lately I found the device was fake and not the original, Fake, Fraud company don't ever trust them.”

Helpful Report

Posted 3 years ago

“terrible experience. Two items showed delivery, but they were not. Customer service was so poor, they asked me for a form from German post does not exist, so I lost my money twice.”

Helpful Report

Posted 3 years ago

Aliexpress is rated 1.4 based on 3,000 reviews