Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 2,996 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 2,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a cell phone but the phone that arrived did not measure up to the specs of advertised phone. I tried to return it and they have a dispute process but they didn't approve my request to return the phone and they only allow the despute process once per sale. So now I am stuck with a phone which only worth giving away to someone who wants to take it off my hands. Lesson learned. Stick with Amazon.”

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Posted 2 years ago

“They never send my packej. Not recomand, you lose your many and time”

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Posted 2 years ago

“Not a very good selling platform. I live in Canada and it takes ages for the items to get here if and when they get here. Refund policy is a sham, can be some what complicated and very long and not guaranteed refund. Cheap items on the site not worth it. Better off with Amazon or Ebay even though they might be a little more expensive but well worth it and that is including their return policy.”

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Posted 2 years ago

“It’s a very fake website, I will suggest everyone to think twice before order anything from this website. I have the worst experience you can imagine. Their products are so cheap and they never deliver on time . So won’t recommend Thai website for anyone.”

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Posted 2 years ago

“Let me tell you how Ali Express conned me out of £600. I bought two types of headphones from two different sellers. In both cases aliexpress assured me that I could possibly return the goods via InPost Parcel Machines and receive the money paid upon return. One headphone was faulty the other was a quality failure, so I decided to return them. I reported everything in good time to Aliexpress, after which I was informed that I should receive an SMS with a code to return them via InPost parcel machine. Of course, I did not receive any codes via SMS and my contact with customer service resulted in replies of "be patient" and "no problem". In the meantime, the deadline for the return of the goods and also the refund of the amount paid had passed. The subject of the return closed automatically in the system. I monitored and emailed Aliexpress several times and finally the parcel codes were sent to me via email. I returned both parcels immediately using the code at the InPost parcel machine. As you can easily guess I did not receive any refund of the money paid despite the return of the goods. I emailed repeatedly and also spoke to the person on the customer service chat. Of course, they accepted the request, but the next day I received the information that they do not have any proof that I sent anything via parcel machine. We all know very well that InPost Parcel Machines do not print any confirmation and do not even send confirmation of the return parcel by email. (I have returned goods from other shops in this way many times and never had a problem, and never received any confirmation from InPost) Summary: AliExpress sells goods with the possibility to return via InPost Parcel Post. Later, it makes it impossible to return the goods by not sending an SMS return code, drags out the issue so that the time for return expires and so the customer is left with no money and no goods. Do not buy anything there!!!!!”

Helpful Report

Posted 2 years ago

“Aliexpress is a middle man organization in e-trade for primarily Chinese companies selling to customers in China and other countries. Not all of the sellers are equal in the quality of their products or their policies. Aliexpress itself has its own vested interests, some you can only guess at. Like with gambling don’t risk more than you can afford to lose (or have to fight like h___ to get back.) For several months I have enjoyed buying primarily jewelry, jewelry findings, and natural stone beads. Most of it is purported to be of 925 Sterling silver, plated, semi-precious gems if of low quality, and or natural stone. I am pleased with about 2/3 of it. Recently I had 9 orders brought together into a consolidated shipment. At this point I believe a mistake was made and the wrong address was placed on the large package containing the nine orders from nine different sellers. Most likely another customer’s name and address was used. When I said something about the error being made by someone in China I was censored! The package was delivered to someone in a town 300 miles away from me. Reading here I know others had this happen to them. I had to deal with nine different sellers who all said they shipped my orders to my address and they had documentation. A couple of sellers refunded my payment including for the most expensive order. The others either fought me or deferred to the Aliexpress arbiter. One told me their shipping insurance would only pay off if the arbiter ruled against them. The arbiter maintained this was a local delivery problem and I should talk to the people at the local post office. I have mixed feelings about the sellers there but the fun has gone out of shopping there. There is nothing there I cannot live without.”

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Posted 2 years ago

“I was very happy with my order and the delivery date was right on. The merchandise is what I wanted.”

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Posted 2 years ago

“No response to help with free return. Although I the product arrived, it was totally useless junk. Nevery buy ANYTHING from AliExpress. I filed a complaint. The buyer said "free return". BUT, I cannot return it because AliExress will not send me the shipping label. They sent a shipping number, but the shipping company where I live cannot do anything until AliExpress issued the actual shipping label and authorization, which AliExpress won't do. Long story short. Don't EVER buy anything from this worthless website. I should have known better....”

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Posted 2 years ago

“Sent my item to an address 240 miles away, they could not sort it out despite me proving DHL details of item being delivered to wrong address ali express showed it was delivered to my city. Will never use Ali express ever again. Had to use Credit card claw back to get my money refunded.”

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Posted 2 years ago

“Horrible service and steal from there customer s protect the seller not the customer”

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Posted 2 years ago

“Failure to deliver goods to buyer and the customer service ask the buyer to show evidence!!! Ridiculous! I am not talking about the quality of the item. Once there is any problem, you won't get help from the customer service. DONT believe the "open dispute", "90 days buyer protection" ....., all of these things are useless. In Aliexpress, you pay less for a cheap product or even nothing at all!”

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Posted 2 years ago

“Sellers provide fake tracking numbers, AliExpress doesn't refund for purchases that never arrive. Order ID: 8147860013877204.”

Aliexpress 1 star review on 25th June 2022

Helpful Report

Posted 2 years ago

“On June 7, 2022 I ordered a blue Color Backlight LED Display MP3 Player Flash Support SD/TF Card 32G With FM Radio Digital MP3 Music Player Fashion from AliExpress and it was to come to me from Global Telephone Supplies Store, order number **. When I checked the tracking site it indicated “Your item was delivered in or at the mailbox at 11:32 am on June 16, 2022 in INDIANA, PA 15701.” I never received the product. I do not live in Pennsylvania. My Address is ***, Florida 32701, not somewhere in Pennsylvania. I have received an email stating that the product was returned to your company, which is it, was it delivered or returned to you? I do not know if I am going to receive the product I ordered. The Tracking number: **. I would like the product I ordered resent to my correct address ASAP. I waited long enough for it to be delivered. The telephone number they gave me to call 408 7855580 does not work. If this order is not corrected to my satisfaction I will be telling friends and colleagues NEVER to purchase anything from AliExpress. And, I will put a compliant in with the Federal Trade Commission. At this point I feel I was scammed I agreed if I settled the dispute, I would get a refund from the seller. I went online to the seller and the following appears: Final Solution: No Refund That is not what I agreed to. I was SCAMMED. Your company is unethical, and I will let everyone I come into contact with let them know. I cannot accept your decision. You lied to me stating that if I ended the dispute, I would get a refund for a product I did not receive. If this is not a scam, I do not know what is. I have filed a complaint with the Federal Trade Commission and the Better Business Bureau here in the United States. I have gone on the internet and published my experience about your company, and I have been telling all that would listen not do any business with your company. You will probably scam others but when word gets around it spreads like a wildfire, and you will lose in the end. It may take some time, but it will happen.”

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Posted 2 years ago

“I would give them negative stars if I could. I paid 321CAD for a electric self-clean litter box. After 40days waiting tracing information said it is delivered which I didn’t receive. I have to dispute it afterwards they admitted address they sent was wrong. Instead of giving a refund they gave another shipping information show seller resent something to me but not the product I paid for. My order is a electric self-clean litter box value 321 CAD but the they sent me a little box only value 12US dollars. So after I wrote back the facts back Aliexpress emailed me said seller agreed my proposal which is a fully refund that was on June 14. Today I received another email from AliExpress said I didn’t provide evidence to support my request so they released payment to seller and case is closed. So my suggestion is never buy anything from aliexpress because they’re unsupportive and inresponsible .”

Aliexpress 1 star review on 21st June 2022

Helpful Report

Posted 2 years ago

“Pages are full of thumbnails that show a low price but when you click on it the actual price is much higher. Aliexpress does not make sellers remove false ads or ban them from selling for a while for purposely using false ads. I got so tired of this and all the time I was wasting and went back to eBay.”

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Posted 2 years ago

“Ordered 2 bikinis and have not arrived, I’ve tried to get refund but they are dsaying it’s delivery company but when you go to find delivery company you can’t locate which delivery it is! Total scam”

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Posted 2 years ago

“Very deceptive, no morals or principles and dishonest. Sellers ask you to lie in your review or the reason why you want a refund in order for them to agree to the refund. Aliexpress customer service is phoney. They make it almost impossible to actually contact someone.”

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Posted 2 years ago

“Sent me items that need instructions. Refused to send instructions. I returned items & the seller is to pay postage $33.60. They Refused and I'm out of pocket. Communication was terrible. Avoid!!!!”

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Posted 2 years ago

“I've been using them for years, mostly successfully. However, as soon as I had a problem with a delivery address, the system failed. Aliexpress´s own customer service, not the sellers, is VERY POOR. I´m very disappointed.”

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Posted 2 years ago

“I have now been 'negotiating' for 5 months after ordering a product from Topzero *******524002712) and eventually got supplied with a completely different item, (and completely worthless!). The company supplying the goods make all sorts of stupid remarks such as wrong product number, being on holiday (they have lots of holidays!) and 'puzzle' emojis. Aliexpress agents via their web page, whom I have contacted many times, just keep apologising and suggesting I message the supplier - as I have many times but useless of course! I will never use Aliexpress again as they are as useless as Topzero. On the other hand I have ordered a product through Amazon, clarified a couple of questions with immediate response, and was then sent the correct product within a couple of weeks. They will have my business from now on.”

Helpful Report

Posted 2 years ago

Aliexpress is rated 1.4 based on 2,996 reviews