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Aliexpress Reviews

1.4 Rating 3,119 Reviews
10 %
of reviewers recommend Aliexpress
1.4
Based on 3,119 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Aliexpress 1 star review on 17th January 2025
Jay
Aliexpress 1 star review on 15th January 2025
Dennis M
Aliexpress 1 star review on 15th January 2025
Dennis M
Aliexpress 1 star review on 13th January 2025
Sam Sami
Aliexpress 1 star review on 12th January 2025
Graeme
Aliexpress 1 star review on 12th January 2025
Graeme
Aliexpress 1 star review on 12th January 2025
Graeme
624
Anonymous
Anonymous  // 01/01/2019
AliExpress only acknowledged a refund was due after I disputed the charges with VISA. Then they agreed to a refund and strung me along until the VISA dispute window had passed and never did give a refund. They advertise buyer protection but after 3 months ended up saying they are unable to confirm refund and have zero information.
Helpful Report
Posted 6 years ago
Their buyer guarantee is not legitimate. Received wrong product and was expected to pay the shipping fee to return, which would have costed hundreds. Now I'm stuck with a useless product and out hundreds of dollars for my purchase. Biggest mistake.
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Posted 6 years ago
I ordered from one of their companies Seebee. Not only do their clothing not fit to size, it is impossible to get your money back. They will give one excuse after another. They have several companies within this company. Never buy from the clothing companies. They all carry the same thing. Quality is bad, not a true fit, do not stand behind their products or their policies. We e is just as crooked as the other. They always advertise on Pinterest. I’ve tried to post my comments in several places and they never seem to get posted. Let’s see if this one works.
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Posted 6 years ago
Horrible.....freetress braiding hair was trash. I had the same hair brand and curl I purchased from a physical storefront that I have used for years and the same hair ordered off aliexpress was not the same at all.wasted my money and then they wouldnt return it. Never again and I will spread the word
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Posted 6 years ago
Buyer be ware! If you aren't pleased with the purchase, there are many hoops to jump through to return the item and no guarantee that you will receive your money back. I'd rate Customer Service sub-par and delivery time is excruciatingly slow. Quality is marginal.
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Posted 6 years ago
The arbitration process is poor. I bought a phone from HOMTOM Factory store. I was sent a bad phone. I returned the phone provided evidence of shipping but money was released to seller while dispute was still in progress and case was closed. I lost 200USD ($200) for both the phone and shipping to return the phone. It’s a bad experience. Buyers should beware.
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Posted 6 years ago
Worst online experience ever. I had to wait 6 weeks for my order to arrive. An electronic component. Soon I realised theis article from Aliexpress was faulty. I have tried to dispute this. But these auto-fill in forms are really very confusing and non-customer friendly! So they tricked me in a false way to return the article. When I realised I made a mistake I've contacted ( difficulty to get rid of an autobot...!) a real human being ( I think)at the customer "service". No mercy was the verdict! Aliexpress doesn't accept mistakes! So NO product and I lost my money. A real rip-off. Aliexpress = frauds :-(
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Posted 6 years ago
I tried once. Ordered and paid. Received nothing. Aliexpress is a joke. You can't open a dispute because it continuously postpones the dates until the system automatically confirms your order. A system confirming itself??? What???I told you this is a joke. Don't even try it.
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Posted 6 years ago
AliExpress says that my order was delivered December 8, 2018 it’s Saturday this day my business is closed I don’t understand how his investigation results that the order was delivered always the people lose 1 of the 3 orders
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Posted 6 years ago
I have ordered some boots from them they was sopost have way before Christmas but never so I after Christmas and they have I got the boots that ordered way back but the one the ordered back in the mid of December never came and still waiting from them. They are in rip off.
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Posted 6 years ago
AliExpress charged my card 4 times for 1 order. I got confirmation on shipping, and a couple of days later I got notification that the order was cancelled , for not getting paid. Order #97337518057426 This has shown me that this company is not reputable. If I could give negative stars for trying to steal , I would
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Posted 6 years ago
They send me the wrong size. I wanted to send the shoes back and to gave me full refund or re-send the Correct size of shoes, but they were telling me to keep the shoes and will give me 40% refund. What will I do with shoes that doesn't fit!!! I ordered size 11, but they send size 8.5. And I was waiting 38 days to receive them. Very Frustrating!!!
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Posted 6 years ago
I ordered wings twice ! And I am happy with products and customer service. Thank you, Bela from California
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Posted 6 years ago
The worst place ever to order anything. I ordered a Lego set. It didn’t even come in the LEGO box. Just shipped in a bag with the lego pieces.
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Posted 6 years ago
I ordered a iPhone case that's suppose to be a 8 plus size, but instead gave me a size 5s. Screw them for not getting it right. I'm not using their site ever again.
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Posted 6 years ago
The take money from my account and i didn't received the item an i can't found the number to call nobody anwer Really bad experience
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Posted 6 years ago
I should have read these reviews before placing my order. I ordered an item over a month ago for a party. The item was in transit for 30 days. When I opened the dispute, the seller magically found tracking information but after extending the expected arrival date by a week. The item finally arrived 42 days after I ordered it and after the party. Now they are refusing to refund my money because the item did finally arrive. Never again.
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Posted 6 years ago
Horrible site. A lot of problems with goods from Single's Day. Very dishonest site.
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Posted 6 years ago
First time ever ordering from them and it looks as though it will be the last. Ordered quite a few things, 2 of them being Ipad covers. Got the covers, they don’t fit. Tried to do a dispute(numerous times), the system kept locking me from submitting. Tried a chat and got system blocks in sending them copies of my dispute and pictures. Don’t waste your money, if there are any issues it’s not worth the hastle in trying to get issues resolved. You know that old saying? ‘If it sounds to good to be true it is’!!!!!!! Plus, if you want a full refund you’d have to send the product back, the cost to send back to China would likely be more than what you paid for the product.
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Posted 6 years ago
I have been a customer of yours off and on for years. Just recently I ordered screen protectors very poor quality so I logged on to the website to talk to somebody and found all of my orders were missing delete. I would like to see These re-loaded into my past order board for reference
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Posted 6 years ago
Aliexpress is rated 1.4 based on 3,119 reviews