Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,066 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,066 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 24th December 2024

607

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The merchant intentionally sends the product to the wrong address, and the delivery company (DHL) does not send it to the customer and returns it to the source. You ask the seller to correct the address, he does not do it intentionally. I wanted to check this strange matter with Ali Express. So I learned: 1) That (DHL) has an interest in the return, because it takes an additional commission for that. 2) In the event of the merchant returning the goods, Ali Express compensates him with 50% of the contract value. This means that the merchant sells the same goods 100 times without them reaching any buyer. 3- The buyer gets his money back after using them for a certain period of time, and he loses the most important thing: his nerves and time, and he is laughed at. This is what happened . I wanted to confirm this fictional story. I made nine attempts from DHL and AliExpress in just one month. Then I discovered that the truth is stranger than fiction. And these are the other numbers for the rest of the attempts from the same city Frankfurt, and the street Rüsselheim: from 10-2024 till 11-2024 00340434521314524797 00340434786405707125 00340434521314524797 00340434516059864635 00340434521314883382 00340434294277680434 00340434521310965419 00340434521309118611 00340434521314597111 00340434521314524797 Nothing arrived from AliExpress after nine attempts. All of this is aimed at taking your correct personal information, bank card numbers, phone numbers, and your real location, and selling them to other parties in the world of forgery, fraud, online scams, and piracy. Therefore, you must be careful and not trust the two companies and AliExpress sellers, otherwise you will be a new victim with a new number, and soon you will find yourself involved in online fraud cases or your accounts will be stolen, and China or Germany will not return a single cent to you, and you may be imprisoned.”

Aliexpress 1 star review on 4th December 2024

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Posted 3 weeks ago

“Absolutely stay away from this company. I ordered a $600.00 dehumidifier and never received it and they kept my money. They originally sent me a FedEx Tracking number which was wrong. They then said they shipped it USPS which again was a lie. They are a Chinese Company with zero customer service except to say “have a nice life”. I say “have a nice life” by NEVER ordering anything from these con artists.”

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Posted 3 weeks ago

“didnt receive package delivery company isnt legit”

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Posted 3 weeks ago

“No delivery but they refused to refund”

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Posted 3 weeks ago

“Ordered electric lunch box on 26th nov and delivery company left the courier outside my home instead of handing to me. Contacted chat agent (which seemed not an agent but just AI). They are not ready to take any further responsibility. Order ID 3045526255512035. Highly recommended to stay away from this company without ethics. I will stick to the reputed players like Amazon and Ebay. Note: there is absolutely no way to get a phone support or contact UK customer service.”

Aliexpress 1 star review on 3rd December 2024

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Posted 3 weeks ago

“Purchased 2 different items on 2 different purchases. First one being here in Sydney held by custom for the last 3 weeks as per tracking but no one taking action to deliver it and it’s just a circular saw (AliExpress keep sending free coupons apologising for the delay which doesn’t help me) Second item are drill batteries and they give you delivery time but we haven’t seen the delivery happening yet. Unreliable site, very hard to raise a complain on their app and there is no one to communicate with and they don’t reply.”

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Posted 3 weeks ago

“THEY TAKE YOUR MONEY THEN DO NOT HONOUR… THEY TAKE YOUR MONEY THEN DO NOT HONOUR THE PROMISE OF FREE RETURNS, AND MAKE IT IMPOSSIBLE TO RESOVE, THE CVHAT HELP LIE TO YOU AND DO NOT HELP AVOID THIS COMPANY LIKE THE PLAGUE”

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Posted 3 weeks ago

“Scammers company with the worst customer service , they try to allure with penny products until you pass an order with them , then they steal your money”

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Posted 3 weeks ago

“Sellar Calin official store didnot ship my product , Gave false tracking number! REfuses to give refund”

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Posted 3 weeks ago

“You return item but they don’t refund”

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Posted 3 weeks ago

“Orders never received! Refunds do not resolve this because you need to reorder again and this wastes my time!”

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Posted 3 weeks ago

“From last 6 orders 2 deliverd 4 lost one send back. Aliexpress use evri in uk So acount delated app uninstaled No more revenue from me bye-bye Aliexpress”

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Posted 4 weeks ago

“do not respect delivery times and refuse to reimburse. I won't have my Christmas gifts in time.”

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Posted 4 weeks ago

“Courier delivered to a public place not my home and item disappeared, in UK there is the Consumer Rights Act 2015. If the seller used a courier, they should chase the courier to find out what’s happened to your order - it’s not your responsibility. aliexpress ignores and will not replace or refund”

Aliexpress 1 star review on 27th November 2024

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Posted 4 weeks ago

“Nasty allow scam artists to advertise wonderful deals. But after they get your money, the seller goes offline. Non-existent! For some reasons stay off the radar by showing GPS they delivered some worthless package. Have security cameras showing, a thin "envelope" type package delivered, when in reality package is much larger, and garbage was delivered! Aliexpress, in my dispute claim, demands I show proof package was not delivered!!!!! Though I uploaded camera's security footage showing scam in progress, they still side with seller who suddenly becomes invisible online! Check out the delivery guy tiny package in hand! Should have consist of 2 Cellphones 2 matching cases. You see a thin package of just 1 phone case in his hands ( which by the way, was a smaller version and incorrect order ) just to show that "something" was delivered! I lost my order for 2 cellphones and 2 matching cases..and Aliexpress wants PROOF from me to show that I did not receive the order!!!!!!!!WTF! ....Sorry they will not allow me to show the delivery guy with the miniscule package in my hand!”

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Posted 4 weeks ago

“Nasty allow scam artists to advertise wonderful deals. But after they get your money, the seller goes offline. Nada! Non-existent! But for some reasons stay off the radar by showing GPS that they delivered to your home some worthless package. I have security cameras showing basically, a thin "envelope" type package delivered, when in reality your package is much larger, and garbage was delivered! Aliexpress, in my dispute claim, demands that I show proof that my package was not delivered!!!!! They can only be complicit, even though I uploaded the camera's security footage showing scam operation in progress, they still side with the seller who suddenly becomes invisible online, not communicable...just vanished in thin air! Check out the delivery guy and the tiny package in his hand! Which should have consist of 2 Cellphones and 2 matching cases. You see a thin package of just 1 phone case in his hands ( which by the way, was a smaller version and incorrect order ) just to show that "something" was delivered! I lost my order for 2 cellphones and 2 matching cases..and Aliexpress wants PROOF from me to show that I did not receive the order!!!!!!!!WTF!”

Helpful Report

Posted 4 weeks ago

“they are really ignorant people. they do not listen to customer. if you have an issue with them they are going to listen to your issue and try to resolve rather what they think they follow that. really dumb people.”

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Posted 1 month ago

“they are telling me the 3 items i had ordered have been delivered by they are nowhere to be seen and are wanting me to proof i haven't had them AVOID these con artists”

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Posted 1 month ago

“!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!”

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Posted 1 month ago

“If I could give 0 stars I would If I could give 0 stars I would. I never received an item from 2 separate orders. Also when dealing with customer service, it's more useful to find the nearest inanimate object for help to fix your problems. When I did contact customer service they asked for my order number for each order I placed and I realized THEY ARE THE SAME. Not sure how that's possible as they were placed at two weeks apart. They denied my refund because they said my items weren't paid for. Then when I sent them my order number I already sent them 5 times they apologized and said they will request a refund. All that did was reset my 48 hour refund time I was already waiting on from the previous chat. They will not help whatsoever. I asked to cancel all items and be refunded for everything and they said they can't because they're shipped (one order hasn't even been in transit) By far the worst customer service and company I've ever dealt with in the 32 years I've been alive. I'd suggest Temu over this, at least you'll EVENTUALLY get your items. This is the biggest scam of a company I've seen. If you're waiting on a refund, just go ahead and dispute them to your bank. You'll save some time unless you want some proof of how huge of a scam artist this company is. Lol Sad they are literally stealing items from children as that's all I bought were toys for my son's bday and Christmas. Do NOT use this company for anything. Any cent you spend is just giving them your money or letting them borrow it until you dispute it with your bank.”

Helpful Report

Posted 1 month ago

Aliexpress is rated 1.4 based on 3,066 reviews