Aliexpress Reviews

Name: Aliexpress
Rating: 1.41

1.4 Rating 3,274 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,274 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently ordered an item..about 25.00 USD. Never received the item..made several calls TO ALIEXPRESS at least 6xtalked to numerous people...no management to help resolve the issue..very difficult to understand customer service people..Also was given wrong tracking number and was asked to prove that I didn't receive the item..end result....NO REFUND! I feel as though I was ripped off and cheated!”

Helpful Report

Posted 2 months ago

“AliExpress sells through third-party merchants some of which are scammers. I ordered a $106 woodworking tool from a seller named Emercyy Store. They sent a FedEx tracking number that belonged to another order addressed to a different person. My product did not arrive. I had over a dozen back and forth communications with the seller who said they shipped me a replacement. Of course it never arrived either. I finally disputed the charge with my credit card company and Emercyy store submitted documentation showing that the item was delivered, which is was not. Almost 3 months after ordering and still do not have my money back.”

Helpful Report

Posted 2 months ago

“I ordered a model aircraft from AliExpress, and I receive a bag of worthless plastic balls, I've applied for a refund but not got it yet two months later, these people are scammers, it's not worth the hassle and I've lost my money,”

Aliexpress 1 star review on 8th February 2025

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Posted 2 months ago

“Total scam. too many times, they sent me the wrong item or damaged or not working at all and never refunded me.”

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Posted 2 months ago

“They sent me an wbike for 2300 already broken”

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Posted 2 months ago

“Aliexpeess will not allow return of an item that is defective or falsely misrepresented. No customer support at all.”

Helpful Report

Posted 2 months ago

“Dec 26th placed order for several items,one showing expected by 7th March ! No update on tracking since 18th Jan. Still no idea where it is,cust service says 'on the way' .Can't say where it is 'to 'phone courier ' and enquire with an international number,do they speak English ? No reply . So after march 7th I can request refund,assuming it will arrive at some point.10 weeks estimate !”

Aliexpress 1 star review on 1st February 2025

Helpful Report

Posted 2 months ago

“I recently placed an order for several items, and while some were received promptly, I encountered issues with a larger purchase. Although the tracking information indicated that the items were delivered, I did not receive them. I initiated a refund process, explaining that the items were not delivered. Subsequently, I was asked to provide additional photographs to facilitate the resolution, but unfortunately, I am unable to supply images of items I do not possess. After multiple attempts to secure a refund, my request was ultimately denied. I am now facing difficulties in obtaining my funds back, which has been quite frustrating. Thank you for your attention to this matter.”

Helpful Report

Posted 2 months ago

“No delivery of an ordered Makita accu”

Helpful Report

Posted 2 months ago

“Run!!!! Do not order from AliExpress!!! I ordered my dad a radar detector for Christmas and he never received it. The tracking number is to a completely different name and address and I have even proven that by getting a letter from FedEx stating that that was not delivered to the right address and they still won’t give me my money back. I’m finally disputing the charge. Terrible customer service!”

Helpful Report

Posted 2 months ago

“Worst customer service ever. If they don’t deliver, the don’t accept responsibility.”

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Posted 2 months ago

“Because Aliexpress protects bad sellers, but punishes good buyers.”

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Posted 2 months ago

“they refund process takes to long”

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Posted 2 months ago

“Biggiest scam gang Please do avoid!!!! You will have all your money down the drain I have returned the goods. They are finding so many excuses not to refund me. Then editted the comments to Chinese new year delays.then never get back. 3045351813088930”

Helpful Report

Posted 2 months ago

“AliExpress have no respect for customers. Shipping items that are nowhere near as described but doing nothing to put it right. If you get in touch with customer service they are not authorised to do anything. If they can’t answer your questions they simply ignore them, if they do agree to something they renege then deny it. Screen grab everything as they will gaslight and lie. Truly awful company to deal with. They will respond quickly to trustpilot asking for more details but do nothing with them. If you send them more details they just tell you to contact customer service… who cannot go anything! The circle goes round again. Checking trustpilot reviews and another review site where they have only 1.4 stars poor rating, it seems that some reviewers that give good ratings are just grateful their items turned up and look something like they should. Is the bar really so low that actually getting what you pay for is a massive thing? Five star ratings should reflect brilliant service not just the basics. AliExpress can’t even do the basics .”

Helpful Report

Posted 2 months ago

“I order a few things go one or two but most of the things I order was a scam nothing came in or the sent a screw literally sent me a screw now I'm still fighting to get money back and I will never order from them again it has been nothing but a headache and disappointment do not order from them unless you're ordering little tiny stuff if you order anything big you will not get it”

Helpful Report

Posted 2 months ago

“Not safe dangerous for buying fake tracking numbers scammed sellers bad sellers still people money customer never received delivery very bad don’t used AliExpress”

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Posted 2 months ago

“I ordered Sony Bluetooth headphones but only sony name was written on the case the headphones belongs to tws company it's cheating”

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Posted 2 months ago

“Don't buy anything here,you think you going to save money in items but is just a lie. They retain my money for more than 10 days and they don't send me the item. Then they want to give me a coupon to continue purchasing with them. I had to write them to get my money back. Don't buy anything from AliExpress.”

Helpful Report

Posted 2 months ago

“I ordered a mobile phone on January 7th 2025, Now is January 29th and still not received the order yet.... I have been informed by email that the order is now assumed as received.. which it certainly has not been..! I have had four virtual chats with online agents ,all of whom are determined to help me to request a refund for this item. They promise the earth, but unfortunately nothing happens. I needed this phone, so.have now purchased a similar model elsewhere. So, it a nutshell I have had €124.72 stolen from me by Ali express and short of starting legal action against them there's nothing I can do apart from warn anyone potentially thinking of dealing with this company to reconsider and learn from my mistake..! Just about the worst online purchase experience I have ever had .!! Only awarding one ⭐ because there's no provision for zero stars... AVOID...!”

Helpful Report

Posted 2 months ago

Aliexpress is rated 1.4 based on 3,274 reviews