Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 2,998 Reviews

10 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 2,998 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware of ads that say FREE Shipping! Recently purchased a branch chipper on Aliexpress and recieved an invoice for shipping two weeks before shipment arrival. The invoice was for closed to $800 in shipping fees and charges which I had to pay before the shipment would be released at the CFS. Disputed the issue with the supplier and escalated the issue to Aliexpress but they just stood behind the the supplier as though they had done nothing wrong. Beware of scammers and cheaters on Aliexpress!”

Aliexpress 1 star review on 2nd April 2022

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Posted 2 years ago

“Frustrating, ZERO Customer serfvice”

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Posted 2 years ago

“Worst customer service, they post wrong items as available and then they say sorry we don’t have it and make you change it, and hard to request a refund”

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Posted 2 years ago

“This is simple - DO NOT buy anything from AliExpress. HORRIBLE Scam company with many fake items, purposely dishonest return policies, major cost to even try to return items to China even though AliExpress hoodwinks people into buying claiming free returns and total guarantees. Terrible worse than confusing customer support, clearly on purpose. This dishonest Chinese company should not be allowed to use U.S financial services including credit cards and paypal which should end all dealings with it.”

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Posted 2 years ago

“I had items ordered and they send packages with cheap junk in it to show tracking to your house and you won’t get refunded and AliExpress won’t do anything about it. Never again. Shame because most sellers honest but the bad ones ruin it for all. I will order my supplies elsewhere. Also sellers cancel your order for what ever reason which is frustrating when you wait and wait for it.”

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Posted 2 years ago

“I will never deal with Ali Express again, received duplicate goods and no money back”

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Posted 2 years ago

“I will never deal with Ali Express again, received used damaged goods, sold as brand new. Tried to return goods to seller, no name, only warehouse, no return label. Had to pay courier, Tried to deliver goods, no one at address, no help from Ali Express. Once they receive your cash you are on your own. They are so positive with emails when you are buying, but not when you have a complaint. Ollie”

Helpful Report

Posted 2 years ago

“Very good shop if you dont have to return anything .If you finally have to return something back you will doscover the real aliexpress , a company which is proud that you cant file a compaint because their headquarters are in china , i lost my money , my order and i had to pay money to send them the order back , they offered me a 30 usd dollars to send it back , that coupon never arrived . Don´t buy anything in this shop you think you are going to return back , just cheap stuff you dont care if they get broken.”

Helpful Report

Posted 2 years ago

“I bought two chairs from alipaper, an aliexpress subcompany on 10/31/2021. Shipping posted as free. First, the seller held items hostage until I sent more money for postage. Then, when first parcel arrived it was a severely damaged, cheap table. The second parcel never arrived, but the seller confirmed it was another table. It's now been five months. Aliexpress issued only a 75% refund with no explanation. So, the scammer seller won. Money for nothing.”

Aliexpress 1 star review on 27th March 2022

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Posted 2 years ago

“Been trying to send item back for full refund as I piece was missing from my order set. Neither Ali Express nor seller is really doing much to resolve this. App keeps crashing and Ali Express does mot even bother replying to emails I warn anyone of from ordering via this app.”

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Posted 2 years ago

“Terrible experience. Over 60 days for delivery and still nothing. And its very difficult to get a refund as there is very poor correspondence.”

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Posted 2 years ago

“I felt I need to do a review for Ali Express as I have heard so many bad things about them. I decided , last year, to order a few cheaper items from them and received every one. I ordered more and they all arrived, no problem. I must have ordered around 70 items from them now and every one has been received. A lot of things I buy in the UK are from China anyway and okay, you get them faster but if you are prepared to wait you can save a lot of money. I haven't brought clothes so cannot comment on them but I have had a good assortment of items. Some items will arrive in 2 to 3 weeks, others can take up to 12, usually cheaper orders, but if you are prepared to wait you know the score. If you buy things that are really cheap you aren't going to get top quality stuff, common sense, but saying that most of the items I have from them are very nice quality and I have been pleasantly suprised. If you download their app you can keep check of your orders, contact the seller, easy. I had 2 items which came in domed plastic boxes, these had been squashed during transit, I contacted the seller, sent photos and got a refund within a week. I needed some small items for a sewing project, cost £7.89 in UK, they were made in China but I needed them asap. Almost identical items from Ali were 2 packs for £4.33! Including tax and postage. Win win. If you are prepared to wait, and can use the app you can save money. If you are not happy or something doesn't arrive contact the seller. Items on the website may have tax added on at the end but you can see this before you pay and it's often a few pence. Check the reviews before you buy. The same item can vary a lot in price so keep looking for the best price before you buy.”

Helpful Report

Posted 2 years ago

“Some items arrived within 3-4 weeks while others I still haven't received even after 3 months ffs😤 The items I did receive were all poor quality. Ex: holes not lining up, paint scratches or missing, disfigured limbs on action figures.....to list a few. My advice would be to pay the little extra for faster delivery and better quality from anywhere else.”

Helpful Report

Posted 2 years ago

“I purchased GS441524 for FIP cats. I spent all most $1400. But, I did not receive the product because it wasn’t allowed to be imported to Canada. However, AliExpress closed my dispute against the seller. Canada customs ordered me to export the product to the seller otherwise Canada Customs would dispose the product. But, the seller closed my account and I couldn’t send it back. AliExpress is a Horrible company!!!”

Aliexpress 1 star review on 18th March 2022

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Posted 2 years ago

“Ordered from 4 stores on the website. They said 4 orders will be delivered in a combined package. Only received 2 of them. Contact the store and they did not know how found my order. THEY TOLD ME TO FIND IT MYSELF. NEVER BUY ANYTHING FROM THIS WEB.”

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Posted 2 years ago

“The worst ever experience. Understandable the long delivery time because the item came from China. However, the return process is very difficult. Keep in mind that most likely you will end up paying for the return shipment, which, in my case, it was almost equal with the refund amount. My item arrived damaged, I’m sure it was already damaged when it was shipped.”

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Posted 2 years ago

“I ordered some oscillating tool blades, but received 2 tiny useless pins in the order. The seller showed pictures of the package sent out, which was completely different from what I received. AliExpress refused to refund me. I suspect someone at AliExpress warehouse must have stolen the item and sent rubbish to me. This site cannot be trusted. Just don't buy from them. They are dishonest.”

Aliexpress 1 star review on 16th March 2022

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Posted 2 years ago

“Do not trust and do not buy from happiness records store from this company very bad 👎.”

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Posted 2 years ago

“Please please do not buy from this company. It is a scam!!! If your order is damage they refuse blame and you get a hard time to return. I have an order that is damaged, the seller refuse to send me the road return number!!!!”

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Posted 2 years ago

“I decided to trust Aliexpress and tried to make a $200 purchase but it said the payment failed. Then I got a message to appeal. I clicked on appeal and was asked to attach a picture of my ID and my card. There was no way I was going to do that so I closed the page. The next day I received an email to complete my purchase. I clicked on it, out of curiosity, and it took me to the payment page as if the day before never happened. This all screamed red flags to me so I will not be purchasing through Aliexpress.”

Helpful Report

Posted 2 years ago

Aliexpress is rated 1.4 based on 2,998 reviews