Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,104 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 6th January 2025

Art

Aliexpress 1 star review on 5th January 2025

Richard

Aliexpress 1 star review on 3rd January 2025

John Pec

Aliexpress 1 star review on 24th December 2024

Fahadullah Shah

613

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed two orders at the same time. One arrived but the other has never arrived, the seller won't refund the money, I keep getting excuses, and AliExpress has you jump through hoops to get a refund and months later I am STILL trying to get this resolved! The items come from China and may take 6-8 weeks to even arrive! Ridiculous when I've ordered stuff on Ebay that came from China and arrived in a timely manner. There's no guarantee you will get the shipment so DO NOT BUY FROM THIS COMPANY!!!”

Aliexpress 1 star review on 8th October 2022

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Posted 2 years ago

“I don’t received any of my products and the company don’t respond for anything. Is lost of money. Don’t recommend.”

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Posted 2 years ago

“While less expensive items on AliExpress are often worth their money, do NOT buy products over the value of €20. You will receive extremely low quality, broken order. When you follow the website’s dispute option, request a refund & adhere to all the refund instructions within required time frames, you’ll end up out of pocket for return postage to China, your purchase money is released to seller, & AliExpress does not make good on its own refund policy. If you manage to bypass the useless bot Eva, AliExpress’s real customer service agents will appeal to your compassion by saying they’re single mums & it’s their birthday, as well as making empty promises guaranteeing you a refund. Even if you escalate your case, all you’ll receive are standardized emails clearly showing no one has even looked at your case & won’t receive your refund. Complete waste of time & money. Buyers stay away.”

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Posted 2 years ago

“Beware of ordering the wireless system Lekato WS 70 through AliExpress. AliExpress will send what appears to be the Lekato A8 wireless and will not takes it back. They claim it's what you ordered, what I got is a look a like Lekato's A8 but with the A8 model number on it but no Lekato name on it, in a plain carboard box. It has no range and is useless for a gig. Ok for sitting at home in front of your amp. They claim a "Music Zone Gear Store" is the seller.”

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Posted 2 years ago

“I'm Gold member on Aliexpress and I've ordered products for many years. I often use coupons and discount the price. Not everything was good quality. Now I buy only if there is a lot orders and good reviews. I recommend this site. I safe a lot of money. If you can wait this site is perfect for you. I recommend this group on Facebook - Aliexpress for children and moms. Beautiful and usefull products.”

Aliexpress 5 star review on 28th September 2022

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Posted 2 years ago

“Do not use this. They are pirates. They will take your money and you will have a 20% chance of getting it.. Utterly garbage company. I would not recommend using them. I won't be again!”

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Posted 2 years ago

“I would give no stars if I could. I placed 2 orders one hour apart, I ordered a lithium polymer battery in each order. They sent a completely different item of less value in each order. I sent several emails which they completely ignored. Very poor service. This is the first and last time I will be using their service. Be warned!!”

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Posted 2 years ago

“I have never received the product and aliexpress refused the refund refused the refund. They say that the product is at my post office even if it is not at my post office. They say that the tracking number shows them that even if on the romanian postal services the tracking number does not exist. Aliexpress is now a scam website in my opinion”

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Posted 2 years ago

“They have a deceptive and extremely confusing return dispute process. They weren't satisfied with a photo of defective item and wanted a video of the item not working, but their site would not load and accept my video. There is no valid customer service telephone number to make one on one contact with a rep. I had to go to my cell phone service company and it took three of us to get the video to load and it was within three day dead line. They still refused to allowed me to return them all for a refund. Since I could not find a phone wallet, I traded in the phone for one where I could easily find a phone wallet without magnetic closures. I advise everyone to stay away from these foreign sites, especially Aliexpress.”

Aliexpress 1 star review on 17th September 2022

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Posted 2 years ago

“Charging for goods they have not delivered. Then refusing to give money back because we can't provide photo evidence. What am I supposed to send a pic of nothing bit like I received then. Absolute scam....”

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Posted 2 years ago

“Do NOT ORDER ON ALIEXPRESS EVER The Best place to do business is on Https://www.Alibaba.Com/ Then look for manufacturers that have been VERIFIED AND have been in business for over 5 years minimum. Remember they MUST BE VERIFIED. Also this is Alibaba’s Wholesale Direct Site. Most of the Vendors on ALIEXPRESS buy their goods from this site. Not everyone will qualify but if you buy in quantity and or you need samples this is the site to go with. Also when you deal with a Verified Manufacturer do not pay with MONEY ORDER, Western Union etc these are the SCAMMERS!!!!! Any company that asks you to pay like this is positively a SCAM. Instead pay with a credit card so you have back up with your money. Also make sure you register with Alibaba so they are aware of the transaction before it ships. Get your tracking number prior to shipping to make sure that number is in fact registered to the account and name of the company you are dealing with. If they are an honest and forthcoming company they will provide you with as much information as you need in order to make sure you feel comfortable purchasing with them. If your gut feeling is that they are avoiding giving you that then go somewhere else immediately. There are plenty of other companies that sell the same items that are more than happy to provide you with all of the details you require. I have been a purchasing agent on Alibaba for over 25 years and I have never had any problems. I highly recommend this site. Good luck and God Bless.”

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Posted 2 years ago

“Order from Best Bikes Store with Aliexpress never arrived. they are con men. when I filed complaint they said remove complaint as order is in transit. I removed complaint but order never arrived after 15 days you can not fle complaint 97 days later no parcel no refund 'YOUR MONEY IS SAFE WITH US' indeed? yes its WITH THEM USE AT YOUR PERIL”

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Posted 2 years ago

“I have been on AliExpress already with a platinum level and for many years. Yes, everything happened, something not of very high quality came. But if I issued a refund and provided photo evidence or a video of the essence (what is the defect of the product, discrepancy with the description), then I always! returned the money. Also, if the order protection period (the time when you can still complain about it) was running out, and the goods had not yet arrived, I issued a refund and money came to me, and a couple of times it happened that the goods did come, and the money for it had already been returned. I always look at which store offers a product, I go to its reviews page. If less than 95% positive, then do not order. At the same time, I saved a lot of money on shopping at the AliExpress thanks to the discounts that I found on the Revieweek website - https://revieweek.com/promocode/shop/aliexpress/. I advise you to try it too!”

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Posted 2 years ago

“Fraud.. got an email about my order, said customs unsuccessful. I contacted the seller, they sent me a link (which I refuse to click) because it was the tracking information I already saw that told me my package was held at customs and unsuccessful, so I took a screen shot told them I will not click their link and wanted a refund instead. I shouldn't have to go through all the issues of contacting the shipping place and figure out why it's being held. I ordered oil filters for a dirt bike.. they can keep it. Anyway, after I sent them the screenshot and asked for a refund, I got left on read and no response back.... total scam and they got little over $55 from me. How is this site even still up??? There's got to be a way for someone to remove it since it is a scam and fraudulent.”

Aliexpress 1 star review on 3rd September 2022

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Posted 2 years ago

“Have bought many times from aliexpress, mostly positive experiences as I have avoided expensive electronic items. Against my better judgement I bought a set of what we're advertised as "original Samsung live buds", believing that I was buying safely as no one would get away with such barefaced false advertising. Well, silly me. Ear buds arrived, took about 10 minutes to realise they were fake and didn't work properly, got straight onto the seller to say I wanted a refund in full as they were faulty. Seller - Originals Mobile Phone Accessories Store - then wanted proof that they were faulty. No problem, I sat down and did a video and uploaded it. Got reply back pretty quick that seller had denied refund as big had not supplied sufficient proof that the buds were faulty. I don't know whether my video was even looked at. I then tried the Eva the chat thing, what a disaster, not the right questions, always saying they will solve my problem bla bla bla and nothing happens. I made the mistake of waiting too long I think before I got really annoyed as they use this delaying tactic to run down the clock and then say it's too late to give me a refund. So I filed a complaint with Aliexpress, supplying them with my very detailed video, which I had to redo because they want oh so much evidence but video can't be longer than 5 minutes, anyway uploaded all that, and was extremely confident that the matter would be sorted. Could have knocked me over with a feather when their decision came back next day in favour of seller. It was at this point that the penny dropped, aliexpress had zero interest in supporting buyers and 100℅ interest in keeping their sellers in business, no matter what dirty tricks they were getting up to. I felt totally disgusted that these people seem to think that it's ok to do this to unsuspecting innocent people who are just wanting to go about their day in peace. Luckily for me my purchase was not very expensive, I was more disgusted by the dirty tricks that these people are being allowed to get away with. Why are the big companies like Apple, Samsung, LG etc etc not able to stop them from selling these knockoffs? Why can't the Australian authorities do something about it? Anyway, all we can do is warn everyone we know. The only other time I left single star review on aliexpress they removed the review and closed my account!!! But, I will give it another go as this will definitely be the last purchase for me, I'm sticking with eBay and amazon from here on!!!”

Aliexpress 1 star review on 1st September 2022

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Posted 2 years ago

“very professional service and kind, polite, extremely helping customer service thank you for everything”

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Posted 2 years ago

“It was a very bad 😔😔😔😔 Experience.... it's a kind of fraud....l bought a smartphone with the specifications of 16GB Ram 512GB Memory . Model S22 Ultra....I sent it to my brother in Egypt, he found that the phone is 2GB RAM 8GB Memory.... with a very bad Camera.... isn't worth even 15 dollars... Would you tell me what to do in this situation...? I did not imagine that something like this fraud would come from AliExpress.”

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Posted 2 years ago

“I placed an order and received nothing. Blatant fraud. Even if I get my money back, I'll have to cancel my credit card - and then these fraudsters still have my personal and billing information. Stay away. These guys are only here to steal from you.”

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Posted 2 years ago

“Aliexpress it’s scammer do not buy in here you will lost you money I opened the dispute they right way rejected then I opened the appeal the rejected even when I sent the all proof”

Aliexpress 1 star review on 22nd August 2022

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Posted 2 years ago

“Spent £300 for new battery cells - scrap cells delivered ! Ali-Express decided time expired less than 7 days afer delivery - Ali-Express support supplier extortion of customers.”

Aliexpress 5 star review on 20th August 2022

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Posted 2 years ago

Aliexpress is rated 1.4 based on 3,104 reviews