Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 2,994 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 2,994 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Number of fake ads. It's impossible to receive a reply from their customer service!”

Helpful Report

Posted 1 year ago

“These muppets sent me a message saying that my $15.00 purchase had been delivered, I did not receive and I've requested a full refund which has been ignored. DO NOT BUY ANYTHING FROM THESE SCAMMERS”

Helpful Report

Posted 1 year ago

“I placed an order and received only part of the item, buyer protection refused any sort of refund. Gave it another chance and bought some lights, received an email at 4.30am saying goods were delivered, I was still asleep. Tried putting in for a refund and then gave up. Lucky I paid with Paypal who refunded my money within minutes. Wouldnt bother with Ali Express, the only express is quickly getting your money....”

Helpful Report

Posted 1 year ago

“I just made a purchase today. When they brang up my order and details, it was being sent to a totally different address. I have contacted their automated call center and it has no option for 'wrong address' it just sends you around a continuous loop . I don't know if i'll ever get the product, but no problem for Aliexpress, they've got my money.......”

Helpful Report

Posted 1 year ago

“Although there are for sure also honest sellers, because of its customer protection policy that protects only sellers, AliExpress has turned into an excellent scam and fraud platform. If you pay for something, you can only hope that what you ordered will actually arrive, because otherwise you would simply lose your money. There is no protection, and customer support will do everything to prevent you from getting a refund. Although all delivery deadlines have long passed, they told me several times to wait a few more days, and at the end they finally closed my case with the explanation "this request has exceeded the AliExpress protection period". Pure fraud. Avoid.”

Helpful Report

Posted 1 year ago

“Complete and total scam! I tried to order twice and waited months for my product and received nothing. Don't waste your time!”

Helpful Report

Posted 1 year ago

“Buyer Protection is a lie. Never believe in Buyer Protection. They just lie. If they required to return the package, don't. Because the seller on aliexpress leaves an address that does not go to their mailbox, but stops at the postal warehouse. And in the end Aliexpress does not refund because the package was not delivered. Then you lose both the package and shipping costs. I said goodbye to Aliexpress and don't want to buy anymore from that fraudulent website.”

Helpful Report

Posted 1 year ago

“AliExpress is NOT SAFE. Their 'Buyer Protection' is NOT REAL. If you buy from them, you may get your item, but you may also loose your money with no real recourse. In my case the items never arrived. The USPS tracking info clearly showed that the items were never revived from the international carrier, and therefor never delivered to me. I went through claims process, providing detailed links, screenshots and information. The seller refused the claim, saying I should contact he Post Office. On appeal to the so called 'Buyer Protection', they summarily denied the claim, with no real explanation or opportunity for me to respond. I contacted customer service , which was a drawn out ordeal over chat (the only option). The chat took almost and hour as they are really slow, and I could not leave my computer since the session times out every 3 minutes if you do not keep clicking to keep it alive. In the end the woman said she would put in a request for a refund. I then quickly got another e-mail saying I was not getting a refund and I should 'contact the post office'. So, the site is legitimate, in that you may receive real items . But its is NOT SAFE - if anything goes wrong AliExpress is not interested in making it right. Be prepared to LOOSE YOUR MONEY.”

Helpful Report

Posted 1 year ago

“Ordered something in April. Delivery date was 4th June. Still not received. Ordered something on 2nd June from another company and the same country and I have just received my parcel. So please avoid AliExpress at all costs”

Helpful Report

Posted 1 year ago

“This is a no rules no monitoring no security site where sometimes you might get something and other times you might get nothing with zero ability to get your money back stay clear of this Chinese junk site”

Helpful Report

Posted 1 year ago

“I’m AliExpress’s platinum member because of too much shopping on AliExpress. But, I have no choice to stop buying from AliExpress because of no refund of undelivered order. I think, eBay is the best at the moment as I have used eBay Shopping for many years in the past.”

Helpful Report

Posted 1 year ago

“Purchased Item not Received Item ordered don't arrive, raised disputes but aliexpress sides with seller. Seller keeps telling me to check with local post office. I went to post office twice. What's distressing is AliExpress's lack of support for the buyer. Extremely poor customer service, ineffective buyer protection and no refund. When you open a dispute they don't read the information you provide at all, This businesses use design to trick or trap us with a convoluted, multi-step process that's misleading.”

Helpful Report

Posted 1 year ago

“Customer service is really bad. I bought a lamp that did not work for more than 200$. I filed a complaint. They asked me to send a video and not even 48hrs after the close my case because I did not send it yet. I thought they would give me the time to do the video at the day light. Now, I need to through away a more than 200$. I will never buy anything anymore on this site.”

Helpful Report

Posted 1 year ago

“I ordered a duel sims i14 pro phone to use on two different services. The sent me a i11 pro duel sims phone that sells cheaper than what I purchased. Wanted me to pay to send back. If I was dumb enough to do it .they would have gotten the phone back for free and would not paid me or refunded my money.spend you're money in the USA.”

Helpful Report

Posted 1 year ago

“They are not responsible if packages were lost on the way. No refunds! I’ve been trying to remove my account, and wasn’t able to do it. The final Delete button is dead. 🤷‍♀️ Cheaters!”

Helpful Report

Posted 1 year ago

“I DID NOT GET MY PACKAGE. FILED REFUND REQUEST THEY DENIED SAYING I JUST HAVE TO PICKUP THE PACKAGE. WAS IN THE POST OFFICE 3 TIMES NOTHING ARRIVED! I WILL FILE A DISPUTE IN MY BANK! I WILL NEVER BUY ON ALI EXPRESS AGAIN AS THEY DO NOT CARE! I DONT HAVE TO PAY BAD CHOICE OF BUSINESS PARTNERS BY THE STORE MYSELF!!!”

Helpful Report

Posted 1 year ago

“A scam from the seller and AE All fun and games until you get a horrible item. The will do eveything in their power to waste your time so that you give up returning or getting a refund. The sellers always win the dispute, don't waste your time on such a cheap website it's not worth it.”

Helpful Report

Posted 1 year ago

“AliExpress avoid at all cost, they are a bunch of thieves. Missleading advertising and their customers service is non existent. And tools depot store one of their suppliers avoid, they are a bunch of scammers. I know I should not have trusted a Chinese sellers.”

Helpful Report

Posted 1 year ago

“RUN! BEWARE! DO NOT DOWNLOAD APP! SCAMMERS AND THIEF THEY KEEP YOUR MONEY AND YOUR ORDER!! I GOT CARDED FOR A PLUTO SHIRT? PLEASE STOP PUTTING FAKE EMPLOYEE REVIEWS AS GOOD CUSTOMER REVIEW. IT’S ANNOYING. YOUR BBB RATING IS F. YOU HAVE NO CUSTOMERS!!! Okay, I’m out about $60 dollars and reading the other complaints that is nothing to the $1,500 to 8k people are out by Ali Express. I ordered Disney items for vacation. ALI Express they combined my orders. Okay CHARGE ME 3 TIMES IN SHIPPING FEES AND LOSE MY ORDER. Thank you, Sir may I have another. I was in the app all day long and I notice that they ship my order to the WRONG ADDRESS! THEIR SHIPPING DEPARTMENT JUST PUT THE 2ND LINE ON THE LABEL not the first- and second line. MINOR DETAIL. I contact the seller right away and they blamed ME for the wrong address. Sorry I didn’t know that I was working for your shipping department. I went down to my local Post Office told them what happen. I hear the Postmaster in his office yell “Was that stuff from Ali Express?”. Dang he is good, so what is tonight winning lottery numbers buddy? I said “yes, they had the wrong address.” He told me he gets tons of packages with wrong addresses from them and that he sends it all back including my order. The Postmaster sent my order back not me never saw the package or wouldn’t be out $60. You look the order tracking info it clearly says, “return to sender, insufficient address”. I explain “I have more packages coming shipped wrong address”. He says, “I need your id.” Really carding me for a Pluto shirt. I said “ok”. I give him my id. He was able to send me the other packages with the wrong address. Now a word from Ali Express App, THEY SUCK A 5-YEAR-OLD CAN DO BETTER!! So, the tracking part of their App, says package it’s in NY and no update since 4/21. But the app is having technical issues to check back later. hmm tech issues over a month? I thought my IT department sucked! So, I go in and dispute the order and say NEVER RECEIVED! Pretty clean cut. ONLY TO FIND OUT 4 HOURS LATER THEIR SELLERS WILL GO INTO YOUR ORDER AND CLOSE THE ORDER STATING NO REFUND!!! SHAME SHAME SHAME!!! I KNOW YOUR GAME! WTF!? Let me get it straight, I don’t get the order and you keep my money?? ON WHAT PLANET!!! THIS IS THEFT!! BBB WAKE UP!! Ali Express is proud of their F rating! Now let’s go into the App and hit the headset top right corner. Yeah, I found help! Go Me Go ME! Only to see a screen come up with a bunch of questions. Okay I pick this question they all go to the next screen. So, pick ANY question you want it doesn’t matter. A question comes up asking you if the help you got was helpful? With ONLY 2 buttons: helpful and helpless? WTF is helpless? Where is the help? Why not yes and no? Hello? Knock knock Helloo can I get a little help? Anyone Anyone I GOT NO MONEY AND NO ORDER! NO MONEY AND NO ORDER!”

Helpful Report

Posted 1 year ago

“Avoid AliExpress at all cost. Their suppliers are a bunch of thieves, misleading advertising so they can scam you. Also AliExpress is useless to deal with if you have a problem. The last time I will buy anything from a Chinese sellers.”

Helpful Report

Posted 1 year ago

Aliexpress is rated 1.4 based on 2,994 reviews