Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,000 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Aliexpress made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“3 out of 10 is not received order items and very slow refund processing.”

Helpful Report

Posted 4 years ago

“Just when you started like you have hid a jackpot, think again! Maybe you've just found a fake copy! Let alone that their customer service sucks! After dozens of purchases (some received after a lot of trouble) I figured out that they are just a big umbrella to sell for a bunch of fraud and fake sellers and then cover up for them!!! at this moment, I am still waiting for my last refund to be approved and even if (big IF) it happens and I succeed, it will be my last business with AliExpress. And I have a message to any one who has some extra time and nerve to ruin: "Have fun with AliExpress"!!!”

Helpful Report

Posted 4 years ago

“If you want to wait 3 months (or just give away money)- go for aliexpress. They will show (fake status update) that they are processing and the product is handed over to Airline. Then you will wait for months. The product will never arrive. At best you will write a review and that is the end of the story. Your riview will not affect their cheating business bucause they employ thousands of low paid (compared to what they get as a reward and it is high paid in China) people to write false good reveiw. They modify reviews at their database and that's why you see good reviews of their products. Its your choice whether you want to pay little higher and get the product on time (or reasonable time) or pay less and don't get the product at all.”

Helpful Report

Posted 4 years ago

“I have a mailbox at home and because it’s apartment number not house number I either have to sign off for it or it stays at the post office it’s a pain I’ve order 4 diamond paintings on this site I hope I don’t have to go to the post office every time the only thing that’s great is that the diamond paintings r in great condition and I have a lot to choose maybe u can find a way to please put them in my mailbox please”

Helpful Report

Posted 4 years ago

“I've been ordering from Aliexpress for over 6 years now; super cheap small items are generally received (though it often takes months), and had no problem disputing and getting refunds for those when I haven't received them in time. However, be very cautious ordering anything of value on Aliexpress - I ordered a multimedia screen for my car, and sellers shipped the wrong parts 2 times; I paid for 2 week shipping, and it has now been 4 months since my original order. Seller and Aliexpress are ignoring my disputes and refusing to refund despite me having provided all evidence of the incorrect product shipped (not to mention the significant delays). Unless you're ordering something of very low value and don't mind if you don't get it - I highly advise that you do not order from Aliexpress. I hope this can prevent people from having to suffer through the experience that I have.”

Helpful Report

Posted 4 years ago

“Ordered in May, now July 13, still not arrived.. Opened an dispute but they kept telling me to wait.. I no longer want the order. They did not communicate with me.”

Helpful Report

Posted 4 years ago

“Ali is just a Chinese bullying company, you never get your item, and even when opening disputes, they dont answer and ignoring all the messages and blocking you from further more comunication.. NO item received, and NO refunds received from aliexpress..so my item still in China, but they are saying it's been shipped, but I am checking the tracking number.ver with all tracking companies, they say still in china, but Alibaba says it's on the way...stupid Chinese companies liers, I have been waiting since may, I see people getting their items in 2-3 weeks,( evem with this covid_19 stuff )but mine is been lost, and aliexpress doesn't wanna admit, and they dont care , they dont wanna refund the money...be warned people, if you wanna get ripped off and screwed and tortured buy aliexpress it's up to you..also, there is NO buyer protection, it's all lies...no items, no refunds , you are screwed..”

Helpful Report

Posted 4 years ago

“Ali is just a Chinese bullying company, you never get your item, and even when opening disputes, they dont answer and ignoring all the messages and blocking you from further more comunication.. NO item received, and NO refunds received from aliexpress..so my item still in China, but they are saying it's been shipped, but I am checking the tracking number.ver with all tracking companies, they say still in china, but Alibaba says it's on the way...stupid Chinese companies liers, I have been waiting since may, I see people getting their items in 2-3 weeks,( evem with this covid_19 stuff )but mine is been lost, and aliexpress doesn't wanna admit, and they dont care , they dont wanna refund the money...be warned people, if you wanna get ripped off and screwed and tortured buy aliexpress it's up to you..also, forget about their lieing buyer protection, there is NO such a protecting buyers, it's only themselves..”

Helpful Report

Posted 4 years ago

“Service and also after receiving the product”

Helpful Report

Posted 4 years ago

“Stealing Money FAKE Website Never order from this site It’s NoT ALIBABA.COM Buyer stealing money and not sending my order at all I don’t know why they are not closing this website I will find out the way to sue this Company They can not steal money Not sending my order at all and not answering at all”

Helpful Report

Posted 4 years ago

“I have orders through Aliexpress and still waiting order two in March for my daughter's birthday in May figured that would be enough time in March I have been ordering through Aliexpress for years all ways got good products they use to have free shipping now they charge a lot for some items plus up to 20 dollars for shipping and when I email them they say it's Covid-19 well how come when I order from other places it don't take that long thank good I have not paid more than twenty dollars for and item I bought a ring and it turned had a certificate and everything saying 925 silver a stone fell out contact seller told me send new ring has not sent new ring instead sent coupons if the first ring turned what makes the seller think I was buying more bought some gel nail polish 2 came broke out of 36 well I asked for small discount seller agreed I don't know if I will ever order from them again never got jewelry that turned Aliexpress does nothing but Amozon or Ebay you might pay more but at least you get products I like Walmart myself because of Covid-19 none of the delivery drivers let me and other tenants no that our stuff has been delivered I live in a apt complex we all have buzzers down in the lobby none of the drivers let us no that packages are down there the office is not open so no one is watching our boxes they can be stolen but walmart let's you know when something has been delivered they all should instead they drop and leave”

Helpful Report

Posted 4 years ago

“The seller is a liar. He told me the item was brought back by the trucker so I would get a refund. I agreed and bought the same thing from the other seller. But later he shipped it to me without any notice. I opened a dispute but Aliexpress radiciously wanted me to ship the item back to China even if the item was shipped from the United States (I don't care about where it was from originally). It means the shipment I will pay would be more than the value of the item. Will avoid this website in future.”

Aliexpress 1 star review on 9th July 2020

Helpful Report

Posted 4 years ago

“Used first time and 4 orders didn't received. Four months after.”

Helpful Report

Posted 4 years ago

“I never received my order and Ali Express want my local courier to say they lost the item, even though my local courier who I have never had an issue with says they don't have the Ali Express tracking number in their system and have never received the goods from the shipper. Keep away from Ali Express they will happily take your money and give you nothing but pain in return.”

Helpful Report

Posted 4 years ago

“Very poor customer service. My order never arrived to my door. But on my account said that I received. Is been 6 months since no wane explains me what exactly happens with my order. Please avoid the website.”

Aliexpress 1 star review on 8th July 2020

Helpful Report

Posted 4 years ago

“No customer service that can help you to solve buyer problem. You just lost your money when you received item not as described. It’s used to be okay but since covid they tried to steal buyer money to cover their economy. So better AVOID... go to another site that have buyer protection.”

Helpful Report

Posted 4 years ago

“It is the worst application ever.. i have made an order since 3 months I didn’t get it.. and this app provides the sellers an option to block the msgs so u will never receive The order that u paid for it.. and u cant contact the seller.. it becomes a scam application..”

Helpful Report

Posted 4 years ago

“If I could give this site zero I would. It is 45 days since my order and there is no sign of it. When I went on the site to find out what had happened to my order they gave me a tracking code that didn't work at all. When I tried to open a complaint I was told I couldn't for another 45 days. So I have to wait three months after placing my order before I can even start a dispute process. What a joke! I then wrote to them via an email address I eventually found, and have never heard back. I think this site is a scam, that has stolen my money. Avoid at all costs!”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Bought a toy from here and was very happy with it and it was bigger than expected and has light sound and music and can go in water what more could a child ask for . would definately buy from here again without a doubt”

Helpful Report

Posted 4 years ago

Aliexpress is rated 1.4 based on 3,000 reviews