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Aliexpress Reviews

1.4 Rating 3,119 Reviews
10 %
of reviewers recommend Aliexpress
1.4
Based on 3,119 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Aliexpress 1 star review on 17th January 2025
Jay
Aliexpress 1 star review on 15th January 2025
Dennis M
Aliexpress 1 star review on 15th January 2025
Dennis M
Aliexpress 1 star review on 13th January 2025
Sam Sami
Aliexpress 1 star review on 12th January 2025
Graeme
Aliexpress 1 star review on 12th January 2025
Graeme
Aliexpress 1 star review on 12th January 2025
Graeme
624
Anonymous
Anonymous  // 01/01/2019
A lot of options available to choose in each item you want to buy. I recommend Ali Express!
Helpful Report
Posted 5 years ago
The customer Support is a bad joke, you pay Delivery no mather if you get the order or customs sendet it back by the sellers fault. Not a store - its a lottery.
Helpful Report
Posted 5 years ago
No refund option for buyers! I ordered a phone charger that turned out to be defective. I contacted the seller, who made several unusual requests, e.g. take videos of the issue in a certain file format, etc. Then the seller finally instructed me to “call the manufacturer.” I tried to open a case on the website, but it couldn’t be done online. AliExpress provides NO WAY to seek compensation for buyers, even if the item is damaged. Don’t buy anything from this deceptive company!! And don’t be deceived by the lowest price to get junk items, it’s just a waste.
Helpful Report
Posted 5 years ago
Takes forever to get orders. Much longer than the seller promises in ad. They will extend shipping without your consent and there is NOTHING you can do about it. It's complicated and very time consuming to get Aliexpress to help and all reps refuse to let you talk to a supervisor. Pay the extra money and get the times in your own country. It's worth it to have to fight with this site. Most things are very cheap imitations and break easily if they ever work at all. DON'T BUY ANYTHING ELECTRONIC!!!! Horrible website/products/seller. This site is a giant, stressful, pain in the butt!
Helpful Report
Posted 5 years ago
was in touch with them the minute i received my package. first and last time i order from them. no customer service support they close your file within 3 days. no way that you can reverse their decision and no help how to resolve your problem. sorry get better customer service from WISH never again Aliexpress
Helpful Report
Posted 5 years ago
Some sellers are fake and crooks and it take soooo long to ship the item. They look good only in the pictures
Helpful Report
Posted 5 years ago
They took my money and sent no merchandise. I notified them several times without results. Horrible company. DO NOT BUY FROM THEM. IT IS A RIP OFF!!I I hope enough people will get the message and put them out of business. That is what they deserve!!
Helpful Report
Posted 5 years ago
Sellers are very rude and they dont give a sh** about thier customers the customer service is horrible they are helpless
Helpful Report
Posted 5 years ago
it is rubbish. I had a long conversation with them for past 6 months please see the information they give to send the goods back with my expense the did not collect the goods because of import duty and it should return to UK but this time please send it back as we tell you which I have not receive the goods yet .Dear friend :you can send the phone to this address,: Name :Bao Wei hua Address:13A05 Room,14rd floor,Building 1,TangDong GuangDian Building,HangCheng Rode,XiXiang street,BaoAn District,Shenzhen City,Guangdong Province,China Cell phone NO.:18622174591 Zip code:518000 Please write on the package like this : product name :Used Phone the value is:$35 send the package as a gift,and the sender is Personal Please don't send the phone by express,like the DHL,TNT,FedEx and so on,because in this case will be have to pay a huge castoms ,we can't accept it .so please send the phone via post office. By the way,please make sure that the appearance of all things is not damaged, including mobile phones, accessories, boxes, etc., please do not surface adhesive tape on the packaging . thank you !
Helpful Report
Posted 5 years ago
it is absolutely rubbish I had an faulty goods ask to send it back they did not collect the goods because of import duty the ask me when I get the goods send back with bogus name and it was £120 they told me I should tell the post it is only $20 it is I do not wish to continue any longer. do not go near dam Aliexpress I can copy and paste if any one wish to see it (I don't have the phone nor the refund purchased may 2018
Helpful Report
Posted 5 years ago
Very slow delivery. quality not always satisfying
Helpful Report
Posted 5 years ago
It is a refuge for scammers. When a seller decides to cheat. You have nothing to do really. In my case. I bought a phone that arrived defective (it did not turn on). The seller only paid the refund of the product but not the shipment. Therefore you end up losing money by sending it back. You can not open a dispute. You can not see how to add a comment to warn people about the scam. You do not see a clear way to claim something, let alone leave a public record of what happened. Also ... The "seller" is changing his public name. So that is difficult to identify it. And Aliexpress, ALLOWS IT. Currently, the scammer calls "LEAGOO Online Store" but it was named as "yajun.guan". It gives the impression of being well done, with good protection for the buyer. But once you try to get it going. Everything remains in the air, giving long until the time of dispute ends. And so. You can not do anything anymore. Neither add a comment, nor change the rating. Be careful if you decide to buy something that may have a high price. They will NOT return the full money. And Aliexpress will ignore.
Helpful Report
Posted 5 years ago
I waited 2 1/2 months on my order and never received it. I was also treated unkind by the seller who insultd me with a there there crying emoji as well when I inquired about my order never arriving.
Helpful Report
Posted 5 years ago
As a frequent online shopper of AilExpress with electronics. I've been getting my products to delivered to me on-time and very quick towards Canada. But with one order that I had recently on AliExpress was taking at least over 4 months to arrive and no updated information in my parcel which is very unacceptable and never delivered. Dispute there was an ongoing strike in Canada Post Service in October 2018 delayed all Parcels and as well as Suspended all Parcels to Canada. As well as did a Order Dispute which took over at least month to get a Full Refund Balance which was unacceptable. Did another order with AilExpress during the Chinese New Year it was incredible of a long processing time like over 2 weeks to get it shipped. Like I never gotten this horrible and very unacceptable shopping experience that I ever had with AilExpress. Which Express means its suppose to be Express not very slow the name should not be Express then.
Helpful Report
Posted 5 years ago
I’m a newborn photographer and Ali Express clothing props (hats, outfits, blankets, headbands, wraps and even the posing items) are every bit as good as Etsy some even better! They cost about 80% less then Etsy and the shipping is free! Etsy has outrageous shipping. It takes about the same time to receive the items, I’m very very impressed with Ali and I have order tons and always got everything I ordered and I am always happy!! Check it out, if you see something you like on other websites look it up on Ali and you will not be let down! I promise!!
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Posted 5 years ago
I ordered for five items since 25th November 2018 and over 90 days now, i am yet to receive any of the items nor did i get a refund. Too bad here.
Helpful Report
Posted 5 years ago
I have been charged three times for an order around $23. I tried to contact the customer service but they kept telling me that my order will be delivered and I would get a refund in 3- 20 business days. Its been 2 months snd nothing changed. No delivery and no refund. Ive given up on this online shop.
Helpful Report
Posted 5 years ago
This is a crooked web site. The price that appears in your credit card bill is higher than the price when you click on place this order. This is called an unauthorized charge. Be prepared to cancel your order if this happens and/or file a charge back complaint with your credit card company. Also, NEVER use your actual credit card # when ordering here or at similar web sites. Always use a single use credit card # that limits the amount and the expiration attached to it, IF your credit card company offers this option for your credit card.
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Posted 5 years ago
Stay away!! The item I bought did not work .. sent evidence to customer service when I opened a dispute. They did not grant a refund. They side with their sellers... Awful! I’m out 56 bucks..
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Posted 5 years ago
Most trust worthy i have recieved all the goods on time.
Helpful Report
Posted 5 years ago
Aliexpress is rated 1.4 based on 3,119 reviews