Aliexpress Reviews

Name: Aliexpress
Rating: 1.41

1.4 Rating 3,281 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,281 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 19th April 2025

Bassy Brooks

Aliexpress 1 star review on 13th April 2025

Anonymous

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“IMPORTANT: this is for the site itself..not the sellers....Not able to get anyone from customer service. The refund system they have is TERRIBLE and while they will let you know when a package is shipped, that is where it ends. IF there is a problem with the shipping (as was the case for me), it is up to you to check on their site if it was returned. If you do not check, you will not know. And then if you still want said returned package, it is not simply a matter of resending. You need to cancell the order, and then reorder the item... VERY COMPLICATED SITE AND ORDERING SYSTEM”

Helpful Report

Posted 3 years ago

“The two biggest things wrong are their descriptions and the quality of the merchandise. The descriptions are more times than not exaggerated false, and the quality is as a rule subpar. Much of Amazon's products are made in China BUT under the supervision of Western countries. What you get on AliExpress are the leftovers.”

Helpful Report

Posted 3 years ago

“Deceitful pics when ordering wigs. Never get what you order. Then they make you leave a 5 star review to get partial refund because shipping back to China is gonna cost you more anyway. Took over a month to get here so imagine shipping there. Crooks! Aliexpress protects sellers, nor buyers. Some sucker is going to see all the 5 stars and buy, like I did. So not impressed!”

Aliexpress 2 star review on 19th November 2021

Helpful Report

Posted 3 years ago

“BE CAREFUL! Motorcycle face visor for a Shoei J-cruse II helmet does not have pins for Pinlock Mounting. Canceled first order after waiting a month, for no apparent reason. Second rate products and shady business practices.”

Helpful Report

Posted 3 years ago

“Aliexpress.com is engaging in false advertising of price and free shipping. Being signed in (and thus AE knows I am from the USA), and then shopping for an item (for instance. bicycle brake pads) and choosing free shipping in the search page, and also (in the drop-down menu) China as the shipping source, then the search page will show multitudes of items from as low as 0.09 with free shipping. However, when you go to the actual product page then there simply is no way for me to buy the product at that price with free shipping. If I choose the United States as the shipping source (and to the United States), then the shipping is almost $6 for an items under $3.00, while if I choose China as the shipping source then the price of the item jumps dramatically, like about 200% This is deceptive and contrary how other retailers like Ebay list items, and with the latter being cheaper on like items I am looking for. And Aliexpress customer service makes actual contact difficult, and with no phone. connection. And thus I have stopped buying from them until this is fixed. I do appreciate some good purchases in the past though. Grace and peace thru Jesus the Lord.”

Helpful Report

Posted 3 years ago

“For the first time I've tried ordering a headset with a mic from aliexpress. The product came, i received it but the sound is crackling. seller didn't respond until I started a dispute. I've submitted a video as ALI REQUESTED - tried to let them hear the crackling in the video (and you can hear it but its not as loud as when you were the headset... anyways this type of scam is sad. Sure I've wasted 20$ on headset that "lights up" but the sound is cearly damaged so buyer beware.”

Helpful Report

Posted 3 years ago

“Totally disappointed. Ordered something and paid premium shipping about 23$ (standard shipping was free). The premium was 7-15 day delivery. i didn't received in time and when asked aliexpress support that said to wait 58 day more like the standard shipping timeframe.”

Helpful Report

Posted 3 years ago

“If you are going to compete with other subpar companies at least try to be better than them”

Helpful Report

Posted 3 years ago

“I've had a few good experiences and received quality products for a great price. However, 50% of the time the opposite has been true. Months to receive products, no refund when wrong products were sent (often), only partial refunds when NO product was sent, and receipt of Knock-Off products (poor imitations) of what was pictured. Customer service is the WORST possible.”

Helpful Report

Posted 4 years ago

“An immature, poorly designed and poorly executed service from start to finish. A cheap copy/knock-off of a professional website. I've ordered several items off them but the experience is tiresome and annoying. Their website and service is immature, misleading to use, confusing and operates poorly. Once ordered the process deteriorates. Deliveries appear to be haphazard and random. The tracking process is next to useless and as for trying to find out where something is, when it will arrive or can it be cancelled - don't bother.”

Helpful Report

Posted 4 years ago

“Vendor merchandize was not accurate - Aliexpress did not try to resolve issue. I am finding that merchandize on this website is inferior and has incorrect sizing to match equavalent U.S. sizes. Beware”

Helpful Report

Posted 4 years ago

“They are crooks. I ordered 2 GPU`s from a supplier and the products have not been shipped . The supplier gave me a tracking number for a package sent to Spain and I am from Romania. I asked Aliexpress to return my money and first time they approved my full refund. After a month they changed from full refund to partial refund and took $ 70 out of a total of $ 340.”

Helpful Report

Posted 4 years ago

“I have been shopping on AliExpress for years as there are lots of bargain buys from clothing to cell phone accessories. However, If you are buying something over 100 dollars, please be cautious. The buyer protection policy is a joke. I bought a cell phone on AliExpress and paid extra to have the item shipped from US. But after receiving a dead phone and uploaded several videos to demonstrate it non-working, AliExpress mediation decreed that I need to ship it to China for refund. Months after I paid almost $30 to send the phone back, the buyer did not acknowledge the receipt (USPS tracking not available within China) and AliExpress did not refund me despite their promise to refund as long as I show evidence of shipping.”

Helpful Report

Posted 4 years ago

“Use Aliexpress if you are ok with parting away from your money without benefit. I compare Aliexpress to gambling. I ordered an item and it stated delivery within 15-25 days on the vendors page. 45 days later and the item was not delivered. I contacted Aliexpress 'customer support' and I was instructed to wait 10 days. After the 10 days passed, I was instructed to wait yet another 10 days. Aliexpress requires 90 days to open a dispute, so you won't be able to dispute the transaction with your credit card or bank. Aliexpress ' customer support', would not be on the customer side and will not give you a refund and it won't matter if you provide tangible evidence. I ordered the item from eBay from a seller in China and the item was delivered when promised.”

Helpful Report

Posted 4 years ago

“AliExpress is great if there are no issues. But if your package does not arrive, or you need to get a refund and send something back, you are pretty much on your own. Their appeals process is nothing more than smoke and mirrors. How do you provide evidence that you didn't receive something? That's what they ask for. Buy at your own risk.”

Helpful Report

Posted 4 years ago

“If not happy with the order you received and wants to return it, It will cost you more than the price of the order. So, you get stuck with the order that did not meet your expectation. If you buy from a store is Toronto and then you decide you did not like, you could return it for full refund within 30 days. I think Amazon is the best online in case you want to return the item.”

Helpful Report

Posted 4 years ago

“A buyer for 6y + overall I have had more than 60% of sales of dubious descriptions and quality that I have opened a dispute. Now with Covid delays Ali extend the buyer protection if not delivered ontime or not as described from 60 days to 90 days. I had opened disputes because protection time had expired and Ali system automatically flags your purchase as delivered, so you need to keep track of where delivery is. My opinion is dont buy expensive products on ali because in my experience of several hundreds of purchases the large priced items are 85% more likely to be copies of a branded product that they just copied and made with inferior parts and materials. Clothes and shoes dont last long and ALL the shoes I bought have fallen apart within 6 months and are of poor quality material. Ali has many useful small price items but beware of claims regarding the material they are made from. Ali is useful for my hobby supplies and for all the years I have less than 5 suppliers that I trust and have repeated business but thats from hundreds of different suppliers. So new comers tread careful and if you ask a pre-sales question about an item and dont get a response from the seller its 95% chance that the same seller wil be problomatic after you buy. So ask specific questions like is it real stainless steel because a simple test is a magnet will not stick but you get some mixed steel (magnetic) thats chrome plated as an example. Test a seller with questions before you buy...in the end it helps your chance of a dispute refund but having said that if you choose refund and no return because its not as described Ali now rules you return for a refund but the cost of post is not economical so consider that also when you buy. I have been as neutral as i can be be but pass my years of experiences to the community. ..... Oh and those cheap watches, they are just that cheap and nasty with many showing chrono functions but the face just is a non working and just tells the time with no other small hands moving...so ask the simple stupid questions before you buy. Most of the photos are altered to look nice and high tech compared to what you get in your hand....just dont be naive and trusting and understand the mentality is that they will cheat you if you allow it. sadly as I said i have found just a few worthy suppliers over the years that are honest and think about word of mouth referrals. anther point is many sellers dont have stock but are drop shipping so some orders take many days or weeks before dispatch...Good luck!!!!”

Helpful Report

Posted 4 years ago

“I have orders through Aliexpress and still waiting order two in March for my daughter's birthday in May figured that would be enough time in March I have been ordering through Aliexpress for years all ways got good products they use to have free shipping now they charge a lot for some items plus up to 20 dollars for shipping and when I email them they say it's Covid-19 well how come when I order from other places it don't take that long thank good I have not paid more than twenty dollars for and item I bought a ring and it turned had a certificate and everything saying 925 silver a stone fell out contact seller told me send new ring has not sent new ring instead sent coupons if the first ring turned what makes the seller think I was buying more bought some gel nail polish 2 came broke out of 36 well I asked for small discount seller agreed I don't know if I will ever order from them again never got jewelry that turned Aliexpress does nothing but Amozon or Ebay you might pay more but at least you get products I like Walmart myself because of Covid-19 none of the delivery drivers let me and other tenants no that our stuff has been delivered I live in a apt complex we all have buzzers down in the lobby none of the drivers let us no that packages are down there the office is not open so no one is watching our boxes they can be stolen but walmart let's you know when something has been delivered they all should instead they drop and leave”

Helpful Report

Posted 4 years ago

“The shipping logistics to USA is horrible, the worst of the Chinese site I used. They will extend the "in trasit" time to cover the real shipping time that is usually months after the original promised date. Just be ok to wait 6 months or more for an order. I ordered 10 different items from different stores on the site. Still waiting after 5 months for the last item...then I will close my account.”

Helpful Report

Posted 4 years ago

“I have purchased from them several times. They generally advertise 1 moth delivery which isn't great but it's ok, at least when the order actually arrives on time. I have had several orders arrive 2 months after ordering. They don't even reach out to you to tell you why. To make matters worse, there have been issues with about 50% of the things I have ordered wrong sizing, broken, bad quality, not as pictured etc. Customer service sucks. You have to talk to a robot for a few minutes before you can speak to a human. They are kind but often times don't actually resolve the issue and instead ask you to wait. I am ready to delete my account as soon as I convince Ali express to refund my money for an item that was supposed to arrive over 2.5 months ago. We have been in a dispute for 2 weeks!”

Helpful Report

Posted 4 years ago

Aliexpress is rated 1.4 based on 3,281 reviews