Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,104 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Aliexpress made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aliexpress 1 star review on 6th January 2025

Art

Aliexpress 1 star review on 5th January 2025

Richard

Aliexpress 1 star review on 3rd January 2025

John Pec

Aliexpress 1 star review on 24th December 2024

Fahadullah Shah

613

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“shocking .dispute process and contact is made so difficult .They come down on side of the seller there is no buyer protection Dont order from this company .Being called a liar is both insulting and legally damaging”

Helpful Report

Posted 2 years ago

“It is a complete scam. They offer new users deal but they decline ur bank card then ask u to scan ur personal information to unknown people so fhey identity theift u”

Helpful Report

Posted 2 years ago

“The Vin-Diesel store with Ali-Express out of China are crooks. DO NOT ORDER FROM THEM!! They are not a good seller. My purchase was never received and when I requested a refund, they said it was my problem. They are horrible!!”

Helpful Report

Posted 2 years ago

“They are scam and thiefs. I bought balet shoes for my daughter for christmas. And some equipment. I did not receive the items. They did not accept the refund. And after rejecting the refund tou cannot even talk with a customer service agent or even give reviews to seller. Do not use them and any similar website eho has the same owners. They are thiefs.”

Helpful Report

Posted 2 years ago

“order # 8157209152275981 Price.....$11.47 Charged $27.69 My Bank did not charge conversion fees...I checked I WAS SCAMMED BIG TIME NO WAY TO TALK TO CUSTOMER SERVICE Where did the stolen money go????????????????????”

Helpful Report

Posted 2 years ago

“My company has used Queensboro gear for years 𝘱𝘦𝘢𝘤𝘰𝘤𝘬 𝘵𝘷 𝘤.𝘶.𝘴.𝘵.𝘰.𝘮.𝘦.𝘳 𝘴-𝘶-𝘱-𝘱-𝘰-𝘳-𝘵 '𝘯𝘶𝘮𝘣𝘦𝘳' +𝟏 𝟖𝟎𝟓 𝟒𝟏𝟎 𝟓𝟎𝟒𝟎 𝘱𝘦𝘢𝘤𝘰𝘤𝘬 𝘵𝘷 "𝘩.𝘦.𝘢.𝘥.𝘲.𝘶.𝘢.𝘳.𝘵.𝘦.𝘳.𝘴" '𝘯𝘶𝘮𝘣𝘦𝘳' +𝟏 𝟖𝟎𝟓 𝟒𝟏𝟎 𝟓𝟎𝟒𝟎 now, to outfit everyone from our admin positions to our maintenance technicians. Their gear has always been top notch, when I need a specified item that doesn't appear on the website, my contact Anthony P is always quick to answer questions or find an item. The prices are fair and prepared as soon as possible. Ten out of ten would recommend.”

Helpful Report

Posted 2 years ago

“Purchased a clock from them. It came damaged. There resolution from them was for me to return the product then I would get a credit. I had to pay to have it returned. I refused to pay to have a damaged product returned. I Contacted the Credit Card company. They are still trying to contact the company. Total rip-off company.”

Aliexpress 1 star review on 28th November 2022

Helpful Report

Posted 2 years ago

“I ordered HUMTTO outdoor shoes from Aliexpress (GUIZHE Store). Came with a hole in the sole in the heel area. Manufacturing defects. The hole is covered with glue. Maybe they tried to glue it. The seller expressed regret at my claims, wrote that their quality control was not very high quality, but did not agree to return the money. Then he completely ignored me.”

Aliexpress 1 star review on 22nd November 2022

Helpful Report

Posted 2 years ago

“Never order from this thieves and scammers. This is the attitude of one of the agents on one of too many chats I had but they don’t want to give back my money because they can steal it from myself. I have provided you all the information on why this was the case on the order, how it happened and how to proceed. I can close this chat now. Goodluck forward. This conversation is over. Thank you for contacting AliExpress, Have a great day. Her name it’s Hayley and ended the chat just because she didn’t wanted to deal with a customer that has been scammed and robbed by Alliexpress and the seller LifeEmbrace Store, this store has been reported so many times with 1 star reviews by customers for selling fake devices but Alliexpress still allowing this scam store on their platforms to sell their fake devices, so they are allowing their customers to be robbed by both LifeEmbrace store and Alliexpress are scammers and share the money for stealing the money from customers”

Aliexpress 1 star review on 18th November 2022

Helpful Report

Posted 2 years ago

“what you buy online may not be the exact product you receive and they will tell you that it is the same but it is not, very difficult dealing with refudn and exchange, save your hassle, not worth it.”

Helpful Report

Posted 2 years ago

“Impossible to communicate or return”

Helpful Report

Posted 2 years ago

“If it's a scam why is it on Facebook I don't understand that why does Facebook put scam products on there and people losing their money they should be taking off that's why I'm checking it out boots and bags and heaven.com is a scam I want to know so I can delete it ALIEXPRESS CUSTOMER SERVICE +1(8O5)-410 5O4O ALIEXPRESS PHONE NUMBER +1(8O5)-410 5O4O ALIEXPRESS CUSTOMER SERVICE +1(8O5)-410 5O4O ALIEXPRESS PHONE NUMBER +1(8O5)-410 5O4O”

Helpful Report

Posted 2 years ago

“I was looking for a wallet. Found a rude seller. Checked his 1 star reviews... His responses... He Threatenes Death to the customers, to their Families, Rape, even gives their addresses and phone numbers. No way to report him. QCHEN is the name of the Store”

Aliexpress 1 star review on 9th November 2022

Helpful Report

Posted 2 years ago

“I ordered a guitar for $700 3 weeks ago and got a confirmation email and still no update, the site is the worst site to use as far as customer service matters don't spend your hard earned money on products you won't be getting.”

Helpful Report

Posted 2 years ago

“Ordered 2 items 5 months ago and they still have not showed up. Try to access account and says having problems accessing. Do not waste your money.”

Helpful Report

Posted 2 years ago

“Vau! Pred kratkim sem tukaj naročil in vse, kar želim povedati - da sem resnično in popolnoma zadovoljen, hvala za vaše delo.”

Helpful Report

Posted 2 years ago

“Same as many: ordered an item worth +/- 25€: the courier is a total scammer, Ali Express doesn´t refund you and dare to tell you to go to the post office (when the courier is private and is NEVER reachable - they´re MOX in Spain) I never received my parcel nor my money and Ali Express closed the dispute. I am disgusted by such service and swore to never order again with them. Like some wrote elsewhere: if it´s a small order fine, but don´t put too much money in it because if anything goes wrong say goodbye to your cash...”

Helpful Report

Posted 2 years ago

“Never receiving goods. Local delivery company mailed me ( after a month, and half ) that the parcel was lost in shipping, and they couldn't complete the delivery process. Visible in tracking, with the line: "Missing parcel". Few times I contacted Aliexpress. Finally decision: "no refund" Most idiotic part are, that it was combine shipping, two different items in one parcel. I received a refund for one item in this parcel, but not for the second one... Of course, it is much more expensive. Really interesting what kind of Aliexpress employees do customer support. Never buy from them”

Helpful Report

Posted 2 years ago

“Alliexpress are scammers, they robbed myself of 35 euros for one defective item and for another one which I never receive it, I used to order from them for years but now I got scammed twice in one month and I will never order again from them.”

Helpful Report

Posted 2 years ago

“THIS SERVICE IS GETTING WORSE AND WORSE. I HAVE BEEN A MEMBER FOR YEARS AND HAVE WATCHED AND BEEN A VICTIM OF THIS HORRIBLE DOWNGRADE. I HAVE HAD FREE RETURNS, DENIED RETURNS AND DISPUTES CLOSED IN THE SELLERS FAVOR FOR LACK OF EVIDENCE ON A FREE RETURN FOR ANY REASON, ITEM. I HAVE HAD POLICIES GO INTO EFFECT WITHOUT WARNING AND IN THE MIDDLE OF ORDERS. CAUSING ME ISSUES WITH RETURN LABELS. I HAVE BEEN DENIED LABELS ON FREE RETURN ITEMS AND BLOCKED BY SELLERS FOR NO REASON DUE TO ALIEXPRESS TELLING ME TO CONTACT THE SELLER WHEN IT IS ALIEXPRESS JOB. I HAVE HAD IT WITH ALIEXPRESS AND THE LACK OF IMPROVEMENT OVER THE YEARS. I WILL NO LONGER BE USING THIS POOR SERVICE AD ADVISE OTHERS NOT TO AS WELL, THEY NEED TO GO OUT OF BUSINESS OR GET SELLERS IN CHINA WHO SELLER BETTER THINGS WHILE THEY IMPROVE THEIR SYSTEM... IF I COULD GIVE 0 STARS I WOULD.”

Helpful Report

Posted 2 years ago

Aliexpress is rated 1.4 based on 3,104 reviews