Aliexpress Reviews

Name: Aliexpress
Rating: 1.42

1.4 Rating 3,174 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,174 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 1st February 2025

632

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cancelled an order, and I asked for a "fast refund" - who wouldn't. But this is a nasty trick - you DON'T get your money back, but they put it in your "bonus account" - and this can only be used to make another purchase. So either you buy again from them, or you can whistle for your money. All this is in all probability covered in a legal information pack - do you ever read them? But it covers their ass. I call this theft, and I have told them so. Their reply is that it is jmpossible to transfer money from the bonus account to my credit xard - as if it were some irresistable force of nature.. which it isn't, of course, just bad faith.”

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Posted 4 months ago

“their service are so bad.. i request for redund..already 5 days done i didn’t get..when i talk with them they said within 48 hr i get..but over then 2 days i didn’t get..i didn’t reccomant anyone . better used temu”

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Posted 4 months ago

“I bought an escooter from Aliexpress last year and had a successful delivery. I recently ordered an escooter with 13" tires as I already own 3 with smaller tires. The Aliexpress ad was clear and I ordered the scooter for the advertised price of $975. When I received the shipment, I realized the scooter I got had 10" tires and had significantly less power than I had ordered. I tried to return it but could not get any response with a return address. Aliexpress sent me a small refund saying that was the difference in price from what I ordered and what I received. I had no use for what I received. I filed a complaint with Paypal. After gathering the evidence (which Aliexpress admitted to sending the wrong scooter), they sided with Aliexpress because I had not returned the scooter. Just beware of Ali's sinister tactics. All is not fair. I will never use Paypal or Ali for orders. Lesson learned. Good luck.”

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Posted 4 months ago

“I bought an item from them that was £47. They sent me the wrong item and I have had trouble with getting them to take back. Today after speaking with Paypal they told me to return it but after going to Post Office they said that they don’t advise sending items to China, they cannot track it and would cost me £35. I would not advise buying from them unless you are prepared to risk throwing your money away for something you didn’t want.”

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Posted 4 months ago

“No product sended. Rude seller. Refund only 3,61 euro for item from 26,99 euro. SCAMMERS”

Aliexpress 1 star review on 23rd September 2024

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Posted 4 months ago

“How aliexpress scamm works. (keeping of customer funds) Customer buys item - 9.62 Damqaed item received Item returned Redund issurs - 0.01 cent + expired 5 euro voucher LOL”

Aliexpress 1 star review on 22nd September 2024

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Posted 4 months ago

“Received a defective device. Despoite 100% proof that the device was broken a refund was refused and Aliexpress didn´t help at all”

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Posted 4 months ago

“If I could give them zero stars I would. Every time I buy from this site there is always an issue. The sellers always try to give you a partial refund of $5, even though you’ve spent almost 25x that amount on an item. AliExpress customer care center is also horrible. You can send them all the evidence to get the issue resolved and they will still not give you a reasonable solution and the situation remains unresolved. I will never order anything off this site again, because it is always something with the sellers not giving the exact product that is advertised, there’s also some type of defect or issue with the product. The sellers will do anything to get a 5 star review except for give good quality products. They will ask you to give them a 5 star review in exchange for $5 or if you try to request a return/refund they will try to resolve it by saying they will give you a full refund and you can keep the product, but you actually will never get the full refund it’s all a scam. I highly don’t recommend any one to order off of this site because 9/10 you will get scammed.”

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Posted 4 months ago

“electronic products come defectve and although they advertise that return fees will be paid by the seller its never the case, their system only refunds you the max purchase price which is often a lot less than the cost to send back from europe to china, ive been scammed 3 times by them now so im done with this site. Pity because i was using tem for years but last 3 orders, 1 never arrived, 1 had items missing, the last one had all 3 electronic products dead!!!”

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Posted 4 months ago

“I ordered a product. They use a tracking company I have never heard of. First Tracking said It arrived 9/1/2024. Later tracking said it arrived 9/5/2024. The tracking company said I signed for it and was left in my mailbox. If I signed for it, I would have taken it in my home and not left it in my mail box and vise versa. I paid $347.30. I never receive it. I asked several times from the seller for a refund. They refused to refund my payment. I contacted Aliexpress The seller sent them the tracking info and Aliexpress refused to refund me. I have had discussions with the seller and Aliexpress since 9/5/2024. I have no other recourse but to tell others of their actions. Most retailers will refund if the buyer never receives the item. Do not use Aliexpress. I recieve emails form USPS daily about mail and packages that I will receive. I did not get any packages the date they report it was delivered (Sept 5). I also checked all packages from Augest 30-Sept 10 and none of the tracking numbers do not match this tracking number they gave me. Paypal also will not support the customer when a product is not delivered. They want to blame the USPS when they did not send the product. Do not trust this Chinese company. Never received the procuct. and never received a refund. We checked with the post office. The y have no records of this tracking number.”

Aliexpress 1 star review on 19th September 2024

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Posted 4 months ago

“I received the products that I ordered. It is very similar to the Temu shipping times. I don’t have a problem with that. What I really dislike about the website is the user experience. For the products that I purchased, I consistently see a specific price listed on the listing, but when you click into the listing, there are 5 to 8 products within the listing, and they are all different prices so you have to drill down into every listing to see if you still want to purchase the item at the new price. That is absolutely A horrible customer/user experience. You can never trust the price that is on the listing. You have to drill down into every listing to find the item and see if the price matches. Sometimes the image on the listing isn’t even available. The price and the listing image are basically a bait and switch tactic to get you to click on the listing but lure you into other options available.”

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Posted 4 months ago

“I purchased truck Carbon Fiber mirror covers for my pickup truck. I received 2 drivers side, when I told them I received 2 drivers side they told me that was what I ordered. The add said 2 pieces but never said 2 of the same piece.. I told them it never said 2 of the same piece and what would I do with two drivers side mirror covers when I have one truck with a drivers and pass side... another add showed and described "Carbon Fiber" side covers- somewhere in the add there were other options that I did not see that were not Carbon Fiber like the add said.. When I received black they said this is what you ordered, so I said OK free return.. When I hit the return prompter it does not work, sorry temporarily down.. this has been 2 days now so I can't return the wrong item they sent me..... I'll stick to Amazon, pay a little more but receive the wright items, in 2 days and not 20 days from China and it will all be above board.”

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Posted 4 months ago

“AliExpress - BEWARE - all these reviews are fake - this company is fraudulent - I purchased a chainsaw battery and my PayPal payment of $129.85 was immediately received by AliExpress but I did not receive the merchandise - upon acquiring; I was told they have no record of my order and refused to ship the battery. DO NOT PURCHASE MERCHANDISE FROM ALIEXPRESD - there is a REASON WHY THEIR PRICESS ARE UNBELIEVABLY LOW - you will never receive your order”

Aliexpress 1 star review on 18th September 2024

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Posted 4 months ago

“I tried to order a part three times I did it and a friend did it with separate emails and visas they take the money immediately off of the card regions Bank but then they send you a link that says in redlet is highlighted appeal you have to send them a picture of your Visa card which I did three times and then you tell me file to Lodge so then I send a bank statement and you won't accept that either so you don't send the part to me but you took the money that's absolute fraud read your reviews they're horrible it's only a matter of time before you're shut down and this has been posted as many places as it legally can be I'm speaking the truth you people are fraudulent they're being paid $2 an hour and they're out of the Philippines and they can't disclose what country they're from that's how proud they are scamming people I can see why they're afraid to say what country they're from it's ridiculous and pathetic and subliminal”

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Posted 4 months ago

“Thieves. Spent 10 euro on 1 item. It was faulty. Returned. Got refund 1 cent LOL thieves”

Aliexpress 1 star review on 17th September 2024

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Posted 4 months ago

“I ordered from AliExpress a product, but I did not receive it. I asked seller for refund my money, but they only responded that package was delivered and you must go around your neighbors to find. No refund. AliExpress did nothing”

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Posted 4 months ago

“Ali Express do not offers any protection for buyers. Even with evidence from post offices. They will claim always more evidence until you cannot claim any longer. There's no help from support.”

Aliexpress 1 star review on 16th September 2024

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Posted 4 months ago

“It is one of the oldest cities Aliexpress CUSTOMEr-SerVice8O5*41O'56OO,Pho ne Num;'ber}in the world, and is considered holy to the three major Abrahamic religions—Judaism, Christianity, and Islam. Both the State of Israel and the State of Palestine claim Jerusalem as their capital city. Israel maintains its primary governmental institutions there, and the State of Palestine ultimately foresees it as its seat of power. Neither claim is widely recognized internationally”

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Posted 4 months ago

“Aliexpress zijn in feite oplichters. In het begin gaat alles goed. Als je goederen retourneert krijg je snelle terugbetaling in je bonustegoed. Later wanneer hun website niet goed werkt doen ze zonder bericht je account deactiveren waardoor je je eigen bonustegoed niet meer kunt besteden. In feite wordt je als klant door deze multinational bestolen. Hiermee zijn ze waarschijnlijk groot geworden. Met pure diefstal. Ik zou zeggen wegblijven bij deze bende.”

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Posted 4 months ago

“I ordered sd cards from AliExpress they sent package to wrong address I live in Washington state while sent package to Tex”

Aliexpress 1 star review on 14th September 2024

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Posted 4 months ago

Aliexpress is rated 1.4 based on 3,174 reviews