Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,106 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,106 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 12th January 2025

Graeme

620

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Use Aliexpress if you are ok with parting away from your money without benefit. I compare Aliexpress to gambling. I ordered an item and it stated delivery within 15-25 days on the vendors page. 45 days later and the item was not delivered. I contacted Aliexpress 'customer support' and I was instructed to wait 10 days. After the 10 days passed, I was instructed to wait yet another 10 days. Aliexpress requires 90 days to open a dispute, so you won't be able to dispute the transaction with your credit card or bank. Aliexpress ' customer support', would not be on the customer side and will not give you a refund and it won't matter if you provide tangible evidence. I ordered the item from eBay from a seller in China and the item was delivered when promised.”

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Posted 4 years ago

“why not to order from aliexpress if time is critical I ordered the 02.11.2020 and payed instant. Item cost 150 USD + 90 USD delivery cost for FedEx. Estimated delivery: Nov 10 - Nov 18. Now, 25.11. my package hasn't moved and I can do nothing than wait til 90 day to open a dispute. P.S. Order small stuff you don't need but never order stuff you need at the estimated delivery time because these are jokes. After someone orders something from aliexpress, the seller has 7 days to ship it. He can just enter a fake tracking number to get additional 11 days before he needs to enter a real tracking number (that's what support explained to me) ...what a joke #fuckAliexpress #scam #Aliexpress #aliexpressshopping #wtf #aliexpressscam”

Aliexpress 1 star review on 25th November 2020

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Posted 4 years ago

“suppor never will refund they are helping selller1be carfull warrannty never will work for damaged products!”

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Posted 4 years ago

“Becarful of AliExpress, They will send wrong product and will not refund, Thieves.”

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Posted 4 years ago

“No goods received and no money refunded. Disgusting service and after care. Steer clear of these cowboys”

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Posted 4 years ago

“very bad service agents are useless they do not know anything they do not help they steal a lot and very cheat;”

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Posted 4 years ago

“charged my PayPal for "gift card" which attracted cash withdrawal charges from my credit card.”

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Posted 4 years ago

“Alixpressis a scam Alixpress is a scam. I bought something and i was suppossed to rexeive my package on september 29. Today is november 21 and i can not get my money back. And they do not give you a good answer. The saller gave me a DHL tracking number that only the label was created DHL never receive the package. Definetly Alixpress is a Scam. Not recomended Use ebay Use amazon They are better And Eva that is the customer service its a machine that always say tge samething. Eva never understand questions. Not Recomended”

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Posted 4 years ago

“Never ever use them their merchandise is not how it looks online customer service is non existent many Chinese sellers are scammers”

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Posted 4 years ago

“I will never purchase from AliExpress again, the product they show in the picture is completely different once you receive it, cancelling an order before it ships is impossible, the customer service is absolutely terrible. Never again will I purchase from this site.”

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Posted 4 years ago

“Always get answers from Bot, not live agent. Process to return is a big mess! Some sellers are not typical human, no talk no communication. The store lure people in because availability of product and saving their money. If you want to take risks, start buying with small transaction first. Do not start with large one. You will be regretful. Good luck!”

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Posted 4 years ago

“Bought from them before and eventually got my stuff.... this time they somehow dug up an old address from years ago and shipped to that despite me typing in the correct address”

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Posted 4 years ago

“never got my items or refund. their customer service is the worst i have seen. you can not get a hold of anyone. so don't waste your money they will rip you off!”

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Posted 4 years ago

“RIP OFF. Never buy anything here Never buy anything more than 5 o 6 bucks here. If you have any problem they will ask you to return the product AT YOUR EXPENSE TO CHINA which is $50. Worse customer service ever. Impossible to speak to anybody at all. No matter what you try you always end up at the most stupid chatbot in history that can only handle a couple of type of issues. Beyond that no one will assist you...”

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Posted 4 years ago

“Would have to be slowest delivery on the planet. Product have been good 80% of the time. I would recommend WISH over Aliexpress for delivery times which is usually only a couple of weeks compared to months.”

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Posted 4 years ago

“Product reviews are fraudulent. 5 star seller ratings are completely made up. Found 7, 5 star reviews on 1 product all from same individual. Only dates were changed. Many 1 star reviews modified into 5. With original 1 star post being altered.”

Aliexpress 1 star review on 13th November 2020

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Posted 4 years ago

“This year 2020 has been the worst as they used to be kind of good and refunded your money when you got a defective item or an item that wasn't even close to the pictures and descriptions. This year alone the sellers won't ship the items you pay for, they put fake tracking numbers in to pretend they do. If you manage to get a parcel delivered to you, it is always defective. If it is electronics of some sort, it doesn't work and if it is a clothing item, it looks nothing like the pictures and description and is badly sewn with uneven pant lengths, uneven pant widths and uneven front and back for tops. This fraudulent website claims they have a buyer protection program if you get an item that is defective or not what the description says, this is a lie. They make you return the item at your own expense, which is always more expensive than the actual product itself, then when you refuse to do this because you lose more money on paying for shipping, they refuse your dispute request, give you no refund and close the dispute in always their favor. There is no direct way to contact them and they lie saying they gave you something that works or is just like the pictures and description in their ads. Even when you show detailed, clear, precise, measurements of videos and pictures as proof that you got sent defective items, the customer service representative don't look at it and automatically make the buyer return the item for a refund. The biggest, scam, fraudulent shopping website online now so avoid them if you want to pay for something that actually works like it is suppose to and is advertised what you will get otherwise you will get a defective crappy item with NO refund.”

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Posted 4 years ago

“Aliexpress is not protecting their customers. Their customer support is miserable, you will wait weeks for them to solve your problems with the sellers. Not recommending them to anybody. Ebay is a Rolls Royce for them”

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Posted 4 years ago

“I'm a regular buyer from this Aliexpress website, they have a rubbish policy when you ask for refund. some time the sellers send wrong and much cheaper products instead the ones I ordered, when you ask for refund, the aliexpress will ask you to return to a Chinese address to get refund, and they don't pay the return postage, and postage from UK to China are very expensive, mostly I won't be able to get refund.. My last order (Order No: 8117937031499301), I bought 10 items, 6 of them are broken, I asked to refund these 6 items, then aliexpress made decision ask me to return to China again. I won't return it because I have to pay expensive postage, just to warn anyone about these from Aliexpress Policies. and I can't appeal, nowhere to complaint. but I may try to ask my bank to help to get the refund.”

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Posted 4 years ago

“My last two orders have had problems. 60 days and still waiting for boat hooks to be delivered. And the trousers I ordered came after a long wait but were the wrong size I ordered size 38 and was sent size 36. the cost of sending them back makes it uneconomical.and the time is taken between putting an order in and receiving the goods could make any dispute last for half a year.”

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Posted 4 years ago

Aliexpress is rated 1.4 based on 3,106 reviews