Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,005 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,005 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 27th November 2024

581

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aliexpress and these sellers are the same, when they pretend to mediate a dispute, they in fact emit the same opinion that is never in favor of the customer. They sent me a broken product, immediately suspected that i broke it, then promised a replacement screen that never came, of course they never was an apology, i was called a "malicious fraud" and numerous other lies and insults, i sent a photo with newspaper date in the background showing that it was still broken today, they gave me 2 days to find an official paper proving i hadn't receive the screen, it turned out to be only 24h after which they said I was wrong, case closed. Scammed, stranded with a defective product. Thankfully, I paid only $120 for this valuable lesson, closed my Aliexpress account, they won't next see my money soon this century. I'm sorry now i ever complained about Amazon's customer service, which is heaven compared to that. Eric”

Helpful Report

Posted 5 years ago

“Bought hair stimulation helmet(looked like one advertised on tv But priced at $109), stopped working at 5.5months, tried workin with supplier and his suggested fixes; nothing worked. Finally, tried customer(no support, but lots of requirements/24hours or less to respond too them) service. One can not just go too customer service, have find yellow brick road? Starts different each time!!! Finally no replies at all supplier or customer support. Recommend not buy any one item over$5, and file general complaint QUALITY with in 15 day rule>”

Helpful Report

Posted 5 years ago

“ALIEXPRESS 15 DAY PROTECTION PLAN NOT TRUE Received 4 headsets (not one of them could be charged) Received these 4 defective headsets May 15 2018. I could not file a Dispute because dispute was closed on May 16th. The Supplier who never check product before shipping was "GONHAA OFFICIAL STORE" Attached Are photos of AliExpress Protection Plan And photos showing plan is not working with dates of receipt - time frame for dispute being closed in less than a Day let alone 15 days This buyer lost $94 + In USD”

Helpful Report

Posted 5 years ago

“If I can give zero I would. This site is the hardest to fight for your stuff. Electricity is NOT precisely explained on some products if its 120/220v this was Kitcken world then in Hommy store I ordered 3 boats got 2 and when contacted they say out of stock but it's still there from SAME STORE. They are both not refunding nor accepting a return. I'm still in dispute and is so annoying. Waiting for the rest of the stuff and banning this site. I thought wish was bad but these guys a million times worse and too complex with their site with coupons and refunds . It seems they have an excuse for any problem you have . Not worth the stress nor time. Useless site and sticking with wish at least you show them the problem and they refund you on the spot. Very unprofessional and not supporting this site no longer . Just wish my stuff came faster so I can uninstall this site. Even the why your asking for a refund they give you 3 options and its NONE I need . It's not a well thought of site at all.”

Helpful Report

Posted 5 years ago

“We ordered 2 months ago, but never received the items. After contacting them, we received several standard answers telling to wait a little longer. After 6 weeks, we got told that the package status is "delivered". Although the shipper told us that is has been deliverd to a packing station 600 kilometers away from us (and probably got lost there), we still got told that the package has been delivered and since we can't prove otherwise, the case is closed for them. Apart of the fact that we need to prove that we didn't receive the package, it was not possible to contact AliExpress regarding this matter anymore. Additionally, even for the standard answers we needed to contact AliExpress directly since the seller didn't reply at all.”

Helpful Report

Posted 5 years ago

“SCAMMERS. DID NOT GET WHAT I ORDERED. THEY GIVE ME HALF THE MONEY BACK (PENDING, I DOUBT ILL SEE THAT) FOR NOTHING. IF THAT IS NOT A SCAM I DONT KNOW WHAT IS. DISGUSTING SELLERS. CLAIM PROCESS IS A LONG JOKE WHICH IS JUST A TIME WASTER AS THEY DONT REFUND. SIMPLY PUT I PAID MY HARD EARNED FOR ABSOLUTELY NOTHING!!!!.........NO EXCUSES!”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Worseee. Cheaters, money got debited from my account but order summary says "awaiting payment". do not trust this website”

Helpful Report

Posted 5 years ago

“While you still can get some reasonably priced things from them, one day you are going to face an inadequate rude seller with poor English who eventually will win the dispute opened since.. there is in fact NO such a thing as fair dispute. Someone, I hope not a silly robot available to "chat with you", makes a unilateral decision in favour of a seller and you have NO call back number to argue or tell your side of the story. Just like that. So be aware of the risks ordering on that site. I indeed first thought that it was a bunch of scammers. Now I understand that this service is legit but yet far away from civilized internet trading companies.”

Helpful Report

Posted 5 years ago

“I received a defective item which is working but not maintainable as advertised. I've sent several photos to prove. AliExpress seems agree and wants to refund but buyer must pay returning shipping fees. Product price: $50, Shipping fee: $20.”

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Posted 5 years ago

“No full refund”

Helpful Report

Posted 5 years ago

“They are useless people, first the postman delivered the item on wrong address and after long time it got from my neighbor, they will also say to you it is showing delivered check with your post office. Second thing, they will tell talk to seller and negotiate with seller, we release money to them. The seller received money and now no responding. Then why you guys are here. DO NOT BUY ANYTHING from Ali express. DONT WASTE YOUR MONEY”

Helpful Report

Posted 5 years ago

“It's a scam. 1) They dont deliver. 2)Promise to refund after opening a dispute and Never Refund. I wondering how much money they might be making by scamming small amounts from so many people.”

Helpful Report

Posted 5 years ago

“Ordered item got stolen in the post!!! Aliexpress sided with seller even though seller posted a fake video of weight of item in question!!!! I provided clear evidence from Royal Mail that they didnt agree with and I am now out of pocket!!! TERRIBLE TERRIBLE NASTY AND AWFUL PEOPLE!!!! DO NOT BUY!!!”

Helpful Report

Posted 5 years ago

“Just got ripped off again. Got a package with half my order, started a dispute and it was a waste of time. Don't use this site!”

Helpful Report

Posted 5 years ago

“The delivery date changed all the time to another months and never get the order or your money and you can’t open dispute so your money will be gone, I ordered I phone case and didn’t receive it even after three months waiting although couldn’t get my money back. Very bad website to buy something you will lose your money . Never use it again.”

Helpful Report

Posted 5 years ago

“AliExpress customer service is another name for supplier protection.The customer is treated to a long non progressive process aimed at breaking his justified claim.Tricks like order complete,no dispute opened,send a video preferably as long as "Gone withe wind",mock indignation that a supplier would treat a customer so badly ,we understand your frustration,we will not tolerate this behaviour from suppliers and the crowning glory "AliExpress is a legit site we take complaints seriously. The seller whom I purchased from refuses to contact,despite 7 emails from AE customer service.He remains on the site [Battery Sir Store],selling his substandard products to other unsuspecting souls thus AE are complicit and should stop claiming they are LEGIT.Advice is, dont buy through them its actually better to deal direct with the manufacturer.”

Helpful Report

Posted 5 years ago

“They have stolen $622.5 from me. As the name indicates, this website with its underneath sellers really represent the 40 thieves in Ali baba story. It never refund you back unless the seller accepts, even when it rules in your favor. Please take care when you deal with it.”

Helpful Report

Posted 5 years ago

“In the past I have used Ali Express many, many times & while the delivery took ages everything arrived & I was delighted with every item. I did have a dispute with a jumper I bought & although I ordered 2 sizes bigger knowing “their “ sizing is much smaller, I still could not get it over my head. The seller refunded my money immediately with a humble apology. I was about to order several items in preparation for Christmas gifts but thought I would read customer reviews before I did. So glad I did, thank you to all who have taken the time to write of your experience because it appears in twelve months since I last shopped with them Ali Express has gone from hero to zero so they have lost another customer.”

Helpful Report

Posted 5 years ago

“The tracking date has changed every day I logged on and now it is estimated another month. There is no way to contact anyone. They took there payment the same day. Don't use this site.”

Helpful Report

Posted 5 years ago

Aliexpress is rated 1.4 based on 3,005 reviews