Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,000 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Aliexpress made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The listing promised 6 items and I only received 1. AliExpress refused to offer a refund. Do not buy from them!”

Helpful Report

Posted 3 years ago

“They nolonger reply to quiries, goods are nolonger delivered. they dont live the stores at all and you wont get your refund. Rather use Alibaba.”

Helpful Report

Posted 3 years ago

“Pretty Diary Official Store - I ordered a 16” wig, what came was more like a 14”. It looked nothing like the photo. Opened a dispute with them, was advised by them to keep item as it would be expensive to send this back. I paid £12 to send it back, but only got a partial refund back which took nearly 2 months to be refunded, so I have lost money on this item. I will not be buying again as this is not a good promotion for this site. Unhappy customer 😕😕😕”

Aliexpress 1 star review on 25th February 2021

Helpful Report

Posted 3 years ago

“Fiuujjjjjj”

Helpful Report

Posted 3 years ago

“I bought a product from Ukraine with 1 to 8 days delivery and then seller send it from China with 2 months delivery. I contacted support several times and the only answer is to be patient and wait... This is a disonest behaviour. Avoid this company at all cost. It is not trustfull.”

Helpful Report

Posted 3 years ago

“Overview Reviews About AliexpressReviews 119,328 • Great 3.9 www.aliexpress.com Asking for reviews See business transparency Reviews 119,328Write a review Excellent 84% Great 4% Average 2% Poor 1% Bad 9% Filter by: Rating English Pilgrim Kowalski 1 review 2 minutes ago I Wolud rate ZERO if this option would be available I would rated as zero stars if this option would be available .NEVER AGAIN .I am trying to deal with them around 3 months by now about not delivered parcel issue .They are sweet chatting online but not helpful at all at the end of the day .I order lamps for my car in November 2020. I never recived them. The tracking number I was given is inccorect , I mean it is exist but the address is no the other side of country and named to a different person .I am hardly traing now to get my money back .Aliexpress reject my asking for refund saying that tracking number show delivery and thay don't care that it was delivered incorrectly to different address then ordered to. Curier simply back to my to say ..sorry this tracking number is addressed to different address so contact to seller .Will see now how long I will be asking seller for refund. KEEP AWAY !!!!”

Helpful Report

Posted 3 years ago

“Bad service! Parcels are "getting lost" and the money also gone.”

Helpful Report

Posted 3 years ago

“I ordered a Android unit for my car. Before purchase, I asked the seller if it fits my car. I sent information and pictures, seller replies fits perfectly. I choose ship from EU warehouse for faster shipment, even paid extra for this. Seller ships from China anyway Delivery comes late and was missing adapters, longer wire and the frame. Additional costs. After installment the provided WiFi antenna was defect and made the unit reboot. At last the unit powers up, but don't show my car and many functions do not work. Isssues: Not showing my car model Left steering wheel button do not work Original parking sensors don't show Door opens, clima and speed do not show Battery drainage I opened a alixpress dispute and provided video evidence and messages. I can get a partial refund for 116$ out of 635$. Or I can get full refund but then I have to ship it to China and shipping costs from Denmark to China equal 300$. I'll stick to European sellers and European platforms. Alixpress will never see a purchase from me anymore.”

Aliexpress 1 star review on 22nd February 2021

Helpful Report

Posted 3 years ago

“they are bad, so bad. I will never buy on aliexpress again. I was scammed 3 times in my last 3 purchases. And they don't care a sh*t”

Helpful Report

Posted 3 years ago

“I ask to get me a refund n they never give me my refund bad company”

Helpful Report

Posted 3 years ago

“Never trust them they are real scammers and they never refund or send you your orders”

Helpful Report

Posted 3 years ago

“I ordered an lcd panel 4 months ago. I live in Greece and the tracking number the seller sent me shows that my item is in Netherlands since 4 months ago. After that nothing changed to the tracking number status and it's over a month that the tracking number has being expired. Until the day I decided to ask for money back. I contacted the seller and he told me to wait 4 more days. I said ok and waited. After these 4 days I asked again for refund. Aliexpress decided that they will not refund me because I haven't send photos of the product!!! But I haven't received the product!!! I tried to contact them again and again and I always get the same reply. They just STOLE my money. NEVER AGAIN”

Helpful Report

Posted 3 years ago

“Bad. Very bad. Wrong product. No refund. Fake products.”

Helpful Report

Posted 3 years ago

“Aliexpress is terrible last week I ordered A farting snowman toy (I know adorable) but..... when I got it It came in pillow case I thought weird but maybe thats how they give there items.. I smelt this foul smell coming from the bag I opened it to find A big, fat, juicy shat. And the snowman didn't even fart.....”

Helpful Report

Posted 3 years ago

“The way Aliexpress treats their customers is horrible. I ordered a "Bearings Puller" 3 months ago and never received it. The timer counting down the days left ,until delivery , reached zero and i opened a dispute asking for refund in accordance with their buyer protection policy. Eventhough they aknowledged there was a logistics problem they refused to reimburshe me. Instead they asked me to wait 5 more days which is unacceptable considering that i've been waiting for so long. They don't follow their own rules and that's a sign of a bad business.”

Aliexpress 1 star review on 19th February 2021

Helpful Report

Posted 3 years ago

“I waited 2 months to receive the item that never arrived. An email informed me that the order was delivered at my address at 20,40 which is impossible as there is no service at that time. I opened a dispute but lost it as, according to AliExpress, the item was "accurately" delivered and that I have to ask the delivery company which I don't know anything about. I asked my post office but nothing is there”

Helpful Report

Posted 3 years ago

“I bought a 36V 10S4P 30Ah 500W battery and the package never arrived, the seller (Shop4052003 Store) refuses to help me to join his delivery service that he used. So after some research, I ended up finding a potential carrier, because the tracking number points me in several directions, so impossible to determine with certainty! Then I tried to join the original delivery company anyway, but without success ... A REAL BIG JOKE !!! P.S : Be careful of cowardly and villainous thieves who squat the AliExpress platform.”

Aliexpress 1 star review on 18th February 2021

Helpful Report

Posted 3 years ago

“Ordered a product that requires an app. 1500 dollars later and now no app. Customer Service is not responding. DO NOT ORDER FROM THIS SITE”

Helpful Report

Posted 3 years ago

“I have used them a number of times great for clothes, jewellery, makeup. If something g9they refund not had a problem. Delay due to Covid pandemic to be expected.”

Aliexpress 4 star review on 15th February 2021

Helpful Report

Posted 3 years ago

“After paying they don’t answer”

Helpful Report

Posted 3 years ago

Aliexpress is rated 1.4 based on 3,000 reviews