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Aliexpress Reviews

1.4 Rating 3,105 Reviews
10 %
of reviewers recommend Aliexpress
1.4
Based on 3,105 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Aliexpress 1 star review on 6th January 2025
Art
Aliexpress 1 star review on 5th January 2025
Richard
Aliexpress 1 star review on 5th January 2025
Richard
Aliexpress 1 star review on 5th January 2025
Richard
Aliexpress 1 star review on 5th January 2025
Richard
Aliexpress 1 star review on 3rd January 2025
John Pec
Aliexpress 1 star review on 24th December 2024
Fahadullah Shah
613
Anonymous
Anonymous  // 01/01/2019
Lots of scammers selling in this site. Fake/recycled tracking numbers, empty packages, wrong itens with no option to return it and so on....
Helpful Report
Posted 3 years ago
If I could give less than this, I would. Made a purchase and couldn't track or contact customer service. The pages just kept going back to the sales pages. The so called help centre has specific questions but nobody to chat to to help. I eventually received an email that confirmation time has ended and still the same story with not being able to contact anyone. Going to my bank to dispute this scam!! Never again!!
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Posted 3 years ago
simply they are rip offs selling inferior products and do not support the buyer. They dont give refunds
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Posted 3 years ago
out of 2 orders I placed on the same day that never turned up one was refunded the other one the time to claim a refund kept extending and never got a refund. so no I would never purchase through this domain again or recommend it
Aliexpress 1 star review on 20th June 2021
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Posted 3 years ago
Totally disappointed. Ordered something and paid premium shipping about 23$ (standard shipping was free). The premium was 7-15 day delivery. i didn't received in time and when asked aliexpress support that said to wait 58 day more like the standard shipping timeframe.
Helpful Report
Posted 3 years ago
SCAMMER, CHEATER AND LIAR - Aliexpress Through seller Lovelypuppy Store, Store No.3096039 - TAKE CARE, GO AWAY I did not receive the products from Order No: 8128179278213060, they were never sent! NO MONEY BACK! The seller "sent" and Aliexpress published only a FAKE AWB! The seller took my money through Aliexpress, after I have paid to Aliexpress, more than 120 days ago and he did not send me the package! This is a new form of scam practiced by some seller scammers with the complicity of some Aliexpress employees - search on internet I am a Platinum member, and this is the third time I see this method in my many orders. How the trick and deception works: I placed the order on Aliexpress, I paid, then the seller did not send directly to me, any package, he puts in my order as a delivery a FAKE AWB - for my and he sent a ‘package’ with this AWB from my order, with real data to another person / other address from the same (my) City, a recipient accomplice with him. Finally, the package reaches that person, he picks it up and at the same time appears on 17track.net or another tracker that the package in my order has been delivered and picked up (by me)! In the dispute, I asked Aliexpress and they refused to ask the seller or at least China Air Parcel to show the AWB in order to confront and check if the data is from my order. Aliexpress asked me in 3 days (2 days in weekend) for proof that I had not received the goods; Question: if I did not receive the goods, what proof to give them ? It is obvious that Aliexpress / Seller should prove that they sent me the package! However, I contacted the local post office and I have sent proof to Aliexpress that the package of goods with the AWB from my demand was not on my name and address; it was on another person / address, but the same City, Bucharest; Country, Romania. Accomplices of the Seller in AliExpress refused to respond to my requests and consider the evidence. Finally, in order to recover the money and prove that I did not receive the package (I saw how others did), I had to file complaints with the Chinese Authorities: Shenzhen Public Security Bureau Bao'an Branch Police Affairs Office, China Anti-Fraud Office and to VISA. I lost money, time arguing, looking for evidence, disputes, stress, etc; but it is a matter of principle and justice to expose these scammers.
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Posted 3 years ago
My order disappeared, I only have proof on my paypal account. They sent no invoice no shipping info nothing. when i lot onto my account with AliExpress their is nothing their.
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Posted 3 years ago
If you are going to compete with other subpar companies at least try to be better than them
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Posted 3 years ago
Terrible service and seller try to take money from customers with the wrong shipment, wrong orders, wrong products. They said fully return if the customer does not satisfy with orders, it is completely wrong. Especially the store# 900248257. Their products are blenders. Don't waste money for them!
Helpful Report
Posted 3 years ago
AIR TOY ALIEXPRESS SCAM AND A FRAUD https://www.aliexpress.com/store/1710815?spm=a2g0o.detail.1000007.1.4ab549f0DRClWZ IF YOU EVER COME ACROSS THIS SELLER ON ALIEXPRESS GOES BY THE NAME OF AIR TOY THEY ARE A FRAUD SITE AND SELLER THEY TAKE YOUR MONEY AND SEND YOU FAKE TRACKING INFORMATION DO NOT BUY FROM THIS COMPANY THEY ARE FRAUD
Aliexpress 1 star review on 5th June 2021 Aliexpress 1 star review on 5th June 2021
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Posted 3 years ago
I have bought a package of slimming pills from Store: Xue YanFang Store. But the package has neither no bar code, no address and name of producer, and production permit. It is a self-made product. I opened one capsule, it is some kind of white powder with indefinable grain, I smelled it, it has no smell, and tasted it, it does not tastes like herb, it tastes more like chemical drugs. I checked Chinese online information, and found out that this is one of the forbidden pills in China, which contains Sibutramine, a dangeraous drug, it can cause heart attack, and kidney problema. I opened dispute for illegal product, what has happened to me. The Aliexpress has mad decession the day after, says that my claim for shelf life is valid, I never complain of shel flife, I claimed a illegal product. I should send the item back, the seller pays the postage, otherwise they will release the money to the seller. Oh, my! But the did not load me a free return label on the dispute site, and I can not send drugs to China, I will get problems with police.
Aliexpress 1 star review on 5th June 2021 Aliexpress 1 star review on 5th June 2021 Aliexpress 1 star review on 5th June 2021
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Posted 3 years ago
I ordered a device and I paid for it but now more than three months waiting for it still not received it. I opened a dispute but aliexpress not refunded for it. Really Ali express don't have buyer protection. Now I lose my money
Aliexpress 1 star review on 2nd June 2021 Aliexpress 1 star review on 2nd June 2021
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Posted 3 years ago
No protection for a buyer at all! I received a false product and never got a refund. AliExpress buyer-protection is ridiculous.
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Posted 3 years ago
don't go to aliexpress it a scam I ordered motherboard for 2ds I didn't receive my package they told go local post office And I did and my local post said that the package return to seller I went AliExpress website wanted my refund weeks later I never did get my refund
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Posted 3 years ago
This company is completely fraud, they sold me a software device in Dec 2020 on aclife time warranty basis which cost me $800 Canadian dollars. The device came without manual and device even didn't work. I called them and tried to reach them but they didn't respond and didn't refund my money. Lately I found the device was fake and not the original, Fake, Fraud company don't ever trust them.
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Posted 3 years ago
terrible experience. Two items showed delivery, but they were not. Customer service was so poor, they asked me for a form from German post does not exist, so I lost my money twice.
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Posted 3 years ago
This is about oder 3010546806406623 from Store No. 911229069. First all I have checked the bar code, it does not indicates any information of this product. Then I go to WeChat to check this product at The National Medical Products Administtation. There is no such product, that means the product is no legal.I found the smae product on Chinese online shop, it looks totally different than I have received. I checked their hygiene licence, it was issue in 2012, according to Chines regulation, the licence has to be renewed every 2 years, so this one is invalid. I claimed refund for counterfite goods, because the platform for dispute has no reason for illgal item. They refuted my claim, says this is no brand. I sent them the picture shows the brand name is GuangYa, but they understand is brand Gucci or Chanel, they don't know that the Chinese people also fake their own brand. They have accepted that this product is not registered. They ask me to send the item back on my own cost, it will cost me 10 Euro, and the illegal product costs 6 Euro. Of course I will not send it back. So you can see how ignorant they are.
Aliexpress 1 star review on 23rd May 2021 Aliexpress 1 star review on 23rd May 2021
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Posted 3 years ago
They are back to the policy of lying and cheating! Instead of improving customer service they are degrading it. If your goods are defective or do not arrive their support will only waste your time asking to film them videos as prove and whatever you do, they will just ask for more videos. Avoid "70mai official store" on all cost! They send defective goods and refuse replacement.
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Posted 3 years ago
Deceptive Buyer Protection IMHO, AliExpress is a BIG deceptive Scam. They do NOT have the customer focus of Amazon, and they will never be Amazon. 1. First, the savings do not compensate for the extended wait times. That alone should drive most shoppers to avoid them. 2. If you never receive an item, you my have to wait 3-4 months before you get your money back. UNCOOL. 3. If you get a defective item, and you get defective items regularly, you will have to jump through hoops, and waste a lot of time to send them evidence with pictures and videos (that they may or may not be able to see) before they give you an AliExpress judgment. 4. An AliExpress judgment may be valid (refund without return), or invalid (your evidence is not to their liking), and you're out of luck. You can appeal, but you never hear back from them. 5. The worst, and most deceptive AliExpress judgment is when, after you do everything to their liking, and they deem the claim valid, they tell you "full refund but you must return the item to China with tracking (they recommend DHL) in 9 days (seriously?)". 6. Shipping anything from anywhere to China by DHL and in 9 days, is cost-prohibitive, and is often more than the refund amount itself. 7. This basically amounts to: "yes, you got a defective" product, but you will get no refund. We shamelessly lied about Buyer Protection. Everyone should report them to NYSE so they remove the BABA stock from the NY stock exchange.
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Posted 3 years ago
I ordered a pair of casual shoe, a tiny pair of socks was sent over,I reported to Ali express contact with the picture, I was told to return it back,but the shipping fee back is way more than the actual price of the shoe, I complained to Ali express again but NOTHING WAS DONE, now am being SCAMMED, by the seller,not encouraging to buy anything from Ali Express again.
Helpful Report
Posted 3 years ago
Aliexpress is rated 1.4 based on 3,105 reviews