Aliexpress Reviews

Name: Aliexpress
Rating: 1.42

1.4 Rating 3,174 Reviews

10 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 3,174 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 1st February 2025

632

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They promised a guaranteed return on my investment but after investing my life savings, I got nothing in return. They seemed legitimate at first, but it was all a scam. I urge people to stay away from awful platforms and not risk their hard-earned money like I did. Reported a scam to Mrs. Doris Ashley. Email: dorisashley71 (@) gmail. Com. WhatsApp+1---(404)--721--56--08 for recovery. I was glad for her services. In just four day they helped me recover it all”

Helpful Report

Posted 4 months ago

“I've been robbed for $67. My order 3041200675915022 never arrived. Provided tracking number showing delivered is stolen from other person's purchase. Didn't get refund after several appeals. I've closed my account and will never use this scam site again!”

Helpful Report

Posted 4 months ago

“Farooq Hayder 6:23 AM (13 minutes ago) to AliExpress i waste my time 25 days and money by ordering on ali express (Order ID: 1107727150665550). i will never advise any person to buy from ali expree. i daily contact ali express on wtsapp ad tell that no delivery to me packet is net delivered. daily thay say " sir pls wait". their promise is 10-day delivery but after 25 days without no proof of delivery they provide fund to seller. and ask to buyer provide proof he has not received item. even i say ali express intelligent team can check wtsaapp chat record from last 10-15 days, in which buyer daily ask for delivery. but ali express at the and of 25 days email that fund was issued to seller. i am sure buyer it is fake and funds are not issued by ali express ???”

Aliexpress 1 star review on 3rd October 2024

Helpful Report

Posted 4 months ago

“I never receive my item and they lie to PayPal that they send it to me and I have the item.”

Helpful Report

Posted 4 months ago

“They promised to solve an issue of shipment of two items not matching the international XL, and XXL size garment. They asked to send measured size proof and it was done. No response, nor allows me to cancel their account. I have purchased from, Temu, Like Amazon the return of items is easy and quick. Stay away from Aliexpress, pay more and buy from suppliers who provide return item free, if there are problems with sizes or product you do not like.”

Helpful Report

Posted 4 months ago

“When asking why it was sent ALiexpress cU stOm-er Ser vi c;e 8O5 41O(56 OO Ph'o ne NUm b'er an hour away to a store I've never been to or was even remotely close to? Customer service replied with the address it was ordered from on the app. My base location for my job. I'm a Hospice Nurse and granted that day I order and picked up my food from a location near my work the app did not update to my home location. It's an honest mistake”

Helpful Report

Posted 4 months ago

“I ordered 10 items received 3 and Ali refusing to refund. Tracking ends on 19/9 when it should have been delivered then I am told they are in transit, the Post Office have it, the Post Office tried to deliver, EVRI destroyed the parcels. EVRI tracking states they were damaged in transit. Ali are saying there is no proof but refused to look at the delivery details. Customer Services are useless so I have 7 outstanding items that Ali are refusing to refund. Biggest bunch of con artists on the planet and I hope they are reading this. Do NOT buy from them bunch of lying dishonest crooks.”

Helpful Report

Posted 4 months ago

“Orang ambik bas pukul 3 sebab nak smpai awal. Ni dahlah delay satu jam. Sidai orang satu jam. Lepastu dah gerak selama satu jam. BOLEH PULAK DIA PATAH BALIK SEMATA NAK AMBIK 1 ORANG YANG TERTINGGAL. 1 ORANG YG TERTINGGAL. KAU DELAY SELAMA SATU JAM KOT TAKKAN ADA ORNG TERTINGGAL. BABI. KAU JEMPUT 1 ORNG TANPA FIKIR PENUMPANG RAMAI2 DALAM BAS NI. PLEASE SPE2 YG NAK AMBIK BAS NI FIKIR 2 3 4 KALI... MACAM HARAM.... SUMPAH MENYESAL GILA AMBIK. SEPATUTNYA PUKUL 630 DH SMPAI SEREMBAN. NI PUKIL 530 DALAM JB LAGI DEKT LARKIN LAGIIIIIIIIIIIIIIII. SHITTTTT”

Helpful Report

Posted 4 months ago

“SCAM ALERT! If a buyer scams you, good luck getting your money back. It's been 7 weeks and I still haven't been refunded my money. The dispute team are just a bunch of bots that don't actually look at any evidence, just decline everything. Please use alternatives or pay a bit more and go with a proper company, at least they will have humans as customer service. Please warn all your friends and family too. If it's too good to be true, it probably is.”

Helpful Report

Posted 4 months ago

“Aliexpress allowing members sellers to misleading customers by falsely advertising the goods are shipped from Europe and guaranteeing delivery 7-10, and never delivered Recently I bought three products from different sellers in Aliexpress, who advertised that the products are available in warehouse in Europe and they guarantee delivery within 7-10, however, when the order delayed I contacted the seller and find out that the product will be at least taken over 30 days longer as it been shipped from China. AliExpress allows their members seller misleading their customers by falls advertising. Aliexpress can’t rectify and acknowledge the issue or take appropriate action or even to refund my money fast and they can do to ask me to be patient and wait. I will never do shopping in their platform after I get my money. Very bad experience”

Helpful Report

Posted 4 months ago

“I ordered a product. They use a tracking company I have never heard of before. First tracking said It arrived 9/1/2024. Later tracking said it arrived 9/5/2024. The tracking company said I signed for it and was left in my mailbox. If I signed for it, I would have taken it in my home and not left it in my mail box and vise versa. I paid $347.30. I never receive it. I asked several times from the seller for a refund. I contacted Aliexpress. The seller sent them the tracking info and Aliexpress refused to refund me. I have had discussions with the seller and Aliexpress since 9/5/2024. I have no other recourse but to tell others of their actions. Most retailers will refund if the buyer never receives the item. Do not use Aliexpress. I recieve emails form USPS daily about mail and packages that I will receive. I did not get any packages the date they report it was delivered (Sept 5). I also checked all packages from Augest 30-Sept 10 and none of the tracking numbers match the tracking number they gave me. Paypal also will not support the customer when a product is not delivered. They want to blame the USPS when they did not send the product. Probable fake tracking number. Do not trust this Chinese company.”

Helpful Report

Posted 4 months ago

“So many issues with this company, in most cases orders are not being delivered due to sellers using FAKE SHIPPING LABELS. If your order ends up being delivered to your door, mailman will ask you to pay for shipping charges if you want your order! HORRIBLE PLATFORM FOR PURCHASES OUT OF U.S.A”

Helpful Report

Posted 4 months ago

“The scam my order sending a fake tracking number. After almost 3 months asking for refund they never gave me the money back. I bought the item on July 4th which es a holiday and the 7 was Sunday, not USPS delivery. On the 8 my item of almost 200.00 was reported delivered. I was at home, but anyway any item came from Chiba or California bcs they told they don’t know where the warehouse is. Arrive in 2 business days. The store is named: Super Super Super Store (just the name, nothing Super here) or maybe super scam, check first.”

Helpful Report

Posted 4 months ago

“I bought a travel tumbler mug for my grandson. Within a week, the handle broke off. The broken piece was sharp and cut my grandsons hand. The mug was so he could have water to drink in school.”

Helpful Report

Posted 4 months ago

“The quality of products are average or below. But the customer service is beyond disappointed. If you lost your package, you may have no way or take a long way to get refund. the online live chat is very quick, but they normally just write down the memo, and pass the information to Chinese team to deal with, but the results are always wasting of time.”

Helpful Report

Posted 4 months ago

“I bought a tablet from them and I only got the cover. After when I asked for a refund, they said that I was calling like who brought it to me or where is my tablet at all. I told them several times on the chat that they just wasted my time and said that they were working on giving me a refund, which they just lied about. Those are lies. Scamming. Be careful, don't buy anything there if you don't want to be lied to about your orders or a money refund.”

Helpful Report

Posted 4 months ago

“Ordered a pool cue for my sons birthday 1 it was late 2 it’s warped and can’t return be careful what you buy here”

Helpful Report

Posted 4 months ago

“I have ordered from Aliexpress and was receiving messages that the package was on the way. I tracked the package yesterday advising it has been delivered to the designated pick-up point at 16:45. Then later at night, I received an email stating that it has been delivered at 17:24 that I have never received. The post office that they delivered was at least 20 minutes drive from my home, I did not believe that they could deliver the package within 30 minutes. I sent a message to Aliexpress, so far nobody reply. Very disappointed.”

Aliexpress 1 star review on 25th September 2024

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Posted 4 months ago

“Scammers.. I placed an order after 3 weeks system sys delivered when i did not receive it,, i contacted Aliexpress they insisted that package have been deleiverd and no refund.. imagine you pay money and they steel you? try to contact aliexpress customer service by phone.. its almost impossible.. i been dealing with aliexpress since 2015 i can say that last 2 years they have changed they dont care about customers anymore they look after their scammed venders. Package was NEVER delivered..”

Helpful Report

Posted 4 months ago

“Do not buy anything from AliExpress and its Vendors. AliExpress and its Vendors are SCAMMERS. Many ads are like click bait, lure you in with unbelievable prices and then have nothing at the posted prices. I have bought products from 3 separate Vendors and have not received any product whatsoever. But when you go and track packages, all are shown as delivered. Again I repeat SCAMMERS!!! i am deactivating my account... never agian ..”

Helpful Report

Posted 4 months ago

Aliexpress is rated 1.4 based on 3,174 reviews