Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,105 Reviews

10 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 3,105 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 6th January 2025

Art

Aliexpress 1 star review on 5th January 2025

Richard

Aliexpress 1 star review on 3rd January 2025

John Pec

Aliexpress 1 star review on 24th December 2024

Fahadullah Shah

613

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absulute rip off. 50/50 chance your order arrives damaged. And their claims help is a joke. They ether offer you $1 or $2 compensation for a useless broken item you've paid $30 to $60 for. Then close your dispute if you refuse that offer and you get nothing. Disgusting. Typical actions from people of that part of the world.”

Aliexpress 1 star review on 21st September 2021

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Posted 3 years ago

“I am very unhappy with my dealing with aliexpress ihave been a good customer .My purchase of 2 micro fibre car towels and none was delivered please look at the conversations with the supplier i supported the company in good faith and both times i have been scammed by Aliexpress i just want my money back in my account.Michael”

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Posted 3 years ago

“They only send less than half of what you pay for. And that comes in spurts. This is a typical, Chinese rip off. Pass on Ali Express.”

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Posted 3 years ago

“This site is totally unsafe u don't recommend people to use it , first delivery time is the worst from sellers , secondly if you ask AliExpress for assistance they will be always on the side of seller and they don't even read carefully your complain emails . I order bait boat with more than 400 usd expecting delivery on 15 days and its delivered after more than 2 months while im on vacation after i back i check i found problem seller not willing to help or respond to chat and i complain to support team they said same language . Avoid this website otherwise u wasting ur money . If i have option for less than one star i will put . Totally shame on this website if anyone can help to make committee to sue sellers and we site it will be very helpful”

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Posted 3 years ago

“I bought 150 of books last year. I never received them or refund. Instead, I got automated response from their robot chat. The seller said that they could issue me refund, because it was handled by Aliexpress, and they used their shipping. Aliexpress didn't bother to respond with.”

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Posted 3 years ago

“I now been waiting 4 days short of 2 months since I ordered a package from AliExpress and still haven't received my purchase. I have put in a dispute but they just keep extending the time they expect me to wait and unfortunately I'm getting NO WHERE with this problem.”

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Posted 3 years ago

“Ordered a mobile phone. Never arrived. Lost £150 despite opening a dispute. Order 2 lipo batteries. Never arrived. Again lost my money despite opening a dispute. Avoid at all costs. You have been warned !”

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Posted 3 years ago

“I ordered 2x AMD RTX 580 GPUs from seller PC-IT Store on AliExpress. After receiving the GPUs, I noticed they were different from my other RTX 580s in significant ways. 1. The cards GPU-Z specifications did not match as in the picture of the GPU-Z specs on the advertisement(had bought 2 GPUs and both did not match the specifications in GPU-Z readout, so it wasn't just a one-off problem); 2. The cards specs did not match any specifications of any AMD GPUs. 3. Veineda is not listed on AMD's website as an authorized manufacturer/distributor. This is even though the card was marketed on the ad as both "AMD" and "RTX" brands - the actual box that arrived did not have AMD anywhere on it or the card. Aliexpress has a counterfeit item policy that states 2x refund plus the buyer keeps the item when an item is a counterfeit. But they did not honor this and they denied counterfeit claims, even though AMD did not list this company and the card does not match the GPU specifications. Additionally, the GPU chipset does not match any AMD gpu chipset numbers. The first 3 digits, 216, is the designation for smaller form factor GPUs for laptops. But this GPU chipset was like a copy of the larger form factor(as in it resembled the shape and size), yet did not have the corresponding 215 number. The fonts also did not match other authentic AMD GPU chipsets. Additionally, I found this chipset for sale on Yoycart- a website for counterfeit chips thru 3rd party. Then Aliexpress made spend 3 months going back and forth with the seller. First, I had to record a video installing their drivers(which is a 20-minute process per card) and showing that the specifications were not correct. They refused to accept the screenshots I sent. But since they only allow you to upload 2 minutes maximum, I had to upload it to my own hosting. Additionally, their message field in the dispute page only allows for 500 characters. Maybe that is fine for Chinese language because each word is usually 1 character. But for English, that's not near enough to make all of the points about the problems with this seller and GPU. Finally, after seeing the videos showing the GPU-z specs did not match, Aliexpress made the judgment that I have to ship back to the seller to get any refund and that the seller must refund me for the shipping once it's received. So I pay out of pocket and keep a receipt of the $44.63 shipping cost. The seller asked me to lie on the customs form about the item value, which I did not do. I wrote the amount I paid. It is a return item so that shouldn't even be an issue. Under the understanding that I will be returned the full amount paid plus the shipping fee, I send the GPUs back, as cost-effectively as possible for air shipping. When the card got to Shenzhen, I noticed it was stuck at customs. This means the seller needs to provide some proof to Chinese customs that they are the original seller of the cards and not just smuggling in GPUs. Seller wouldn't go to pick it up(they are based in Shenzhen) so I reopen the dispute. Then the seller went to pick it up. Aliexpress updates their dispute resolution with just basic refund and no mention of refunding the shipping. But I still had a picture of the prior agreement. Then I update the dispute to say they should refund both shipping and the full amount and provide a picture of both the prior agreement and the shipping receipt. Aliexpress closed the dispute and refunded me the original amount with no shipping fee, basically just ignoring their previous agreement. I contact their service again. They say they can only give me "coupon" and refuse to refund any amount to my card or make any other arrangements for the shipping. Refund and coupons are very different things. They did not send any "coupon" until I followed up several times. And then they send me a coupon for $30, which requires I spend a certain amount for it to work. It's not even the amount I paid for shipping. They are a fraud.”

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Posted 3 years ago

““I ordered from 3 different sellers and they all had bad customer service. Customer service phone number +1 8O5 6O8 54O6 Customer service phone number +1 8O5 6O8 54O6 There was a price written and a ''new customer'' coupon but when I ended up checking out to pay, the coupon wasn't even applied and just disappeared. I had to pay more than what they initially offered...They didn't even respond to me and just ignored my messages or put me on ''seen''. In conclusion, my problems were not solved. I am now waiting for my packages and hope that they won't scam”

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Posted 3 years ago

“No goods and no refund two times in the row....”

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Posted 3 years ago

“I ordered from 3 different sellers and they all had bad customer service. There was a price written and a ''new customer'' coupon but when I ended up checking out to pay, the coupon wasn't even applied and just disappeared. I had to pay more than what they initially offered...They didn't even respond to me and just ignored my messages or put me on ''seen''. In conclusion, my problems were not solved. I am now waiting for my packages and hope that they won't scam me.”

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Posted 3 years ago

“Don't buy from them. I've had two orders where a seller spoofed a fake tracking claimed it was delivered. Another order where seller sent me a random item that cost a few cents instead of what I bought. Aliexpress buyer protection is a joke. These sellers know all the loop holes to get paid. Granted 70% of the sellers are legitimate the other 30% are scammers and aliexpress sides with them.”

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Posted 3 years ago

“Purchase from Hahaha Automobile store was sent fake products. What was disappointing was AliExpress seemed to support the seller. 8136489589088237”

Aliexpress 1 star review on 3rd September 2021

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Posted 3 years ago

“I ordered 20 lights, only 10 showed up yesterday with other item I did not order nor have no idea what it is?! no one from AliExpress nor the seller will respond! order# 8137793832405253”

Aliexpress 1 star review on 1st September 2021

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Posted 3 years ago

“YOU CAN'T ALIEXPRESS. I've been sold by a seller a fake mobile and the management didn't even help when I asked for a refund. They agreed that it was a counterfeit item, but the solutions they offered was still in favour of the seller. I deactivated my account right away.”

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Posted 3 years ago

“I bought a Android phone and after I received I performed a techical test. > 1Gb instead of 16 GB RAM > Android 5 instead of 11 > 3G instead of 5G Supplier just hacked the OS on network bar and about section to show fake features, no reliable support from AliExpress and no refund, because chinese customs doesn't accept devices.”

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Posted 3 years ago

“Beware of ali express, they are ok at the begginning, but once you start making a more orders, orders started to fail you, they wiill asked you proof from post office that you did not recieve your order, but post office will ignore it because they said there is tracking record of post office, and ali express knew if i got my orders or not which is true. There costumer service is useless. So beware of ali express”

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Posted 3 years ago

“Fraud company , no customer service , never recieved item”

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Posted 3 years ago

“Ordered from AliExpress and spent over $100. I live in a new build community so my address DO NOT show up on Google. I manually typed my address... I've been living here 8-months, but AliExpress changed what I put and sent it to another address that doesn't exist. They gave me 2-3 days to return the item that I never received! Clearly showing that it arrived at the Post Office. I called the US Post Office who told me they returned it. AliExpress told me to get something from the USPS saying that.... that's not how they operate. If it takes a month for me to receive the item, how does AliExpress expect to receive it back in 2-3 days. Straight Chinese RIP OFF! You take huge risks ordering from AliExpress, because they're in China and nobody wants to be ripped off. For me, I'm done! NEVER AGAIN!”

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Posted 3 years ago

“Only received one of three items chased Endlessly for refund to no avail”

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Posted 3 years ago

Aliexpress is rated 1.4 based on 3,105 reviews