Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,000 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible service from Ali Express. I had ordered some items to be delivered in Dubai. Once the products arrived in Dubai, the local delivery company is for money to deliver the products.”

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Posted 3 years ago

“The response and communication is horrible. They are NOT customer driver. I ordered and my money was taken right away, almost $300. Over a month later still nothing has shipped. I did get a shipping notice that said my product was on it's way. They later said it was a mistake. I cannot get my product shipped and I cannot get my money back. I had plans on ordering 100's of these products after I saw the product. DO NOT BUY CHINA..... You were warned. NO REFUND... Money lost”

Aliexpress 1 star review on 17th April 2021

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Posted 3 years ago

“I ordered 5 different items from 3 sellers, only had problems with one item and Aliexpress stepped in and I had my money back in a weeks time. There are bad sellers on all platforms, but Aliexpress is always on your side, so don´t worry!”

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Posted 3 years ago

“Absolutely abysmal site. Full of fraudsters who steal your money (allegedly!). Here is how it worked for me...order, pay, receive nothing, contact seller (a complete joke), open dispute, dispute closed in light speed (no chance to respond), contact Aliexpress (another joke). I could go into more detail but I haven't the strength. My advice - DO NOT BUY FROM ALIEXPRESS.”

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Posted 3 years ago

“SCAM SCAM SCAMM THEY DONT SHIP AND THEY WILL MAKE LOOSE YOUR TIME!!!”

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Posted 3 years ago

“SCAM! SHAME ON ALIEXPRESS! AWFUL CUSTOMER SERVICE! YOU WILL NEVER GET ANY ASSISTANCE AFTER SALE!! THE ITEMS ARE NOT AS DESCRIBED. ALIEXPRESS ACTS ONLY IN SELLERS FAVOUR. SHAME!!!!!”

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Posted 3 years ago

“Letting scammers get away Feedback score is fake”

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Posted 3 years ago

“SCAM!! A seller took my money and said they'd sent my items, however the tracking info states that they're lying. Both the individual seller and AliExpress refuse to give me either my items or my money back, so I've lost the money. The AliExpress customer services keep saying that they are 'holding' the money, however, for some reason, they will not return it to me. DO NOT SHOP HERE, YOU MAY GET SCAMMED, AND ALIEXPRESS IS IN ON IT!!!”

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Posted 3 years ago

“Just letting anybody looking to order off this company peachstudio store to beware they are a scam company. I purchased and paid in full for a camera item on their store. After payment went through they contact via message and said I had to pay an additional $20 for shipping which they would refund once the item arrived. This was a lie a few message later it was clear I had to pay for extra shipping or they wouldn’t send the item. I would beware of this company and AliExpress doesn’t have any options to help resolve or leave a review so beware if ordering from companies listed on AliExpress”

Aliexpress 1 star review on 12th April 2021

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Posted 3 years ago

“Very bad customer service. You always get the same response: "Everything will be ok!" and then stab you in the back. AliExpress is a scam. You receive nothing. The customer support is terrible. Ebay is million times better then AliExpress at least it's backed by paypal/ebay money back guarantee. I will never recommend this site everyone on here is a fraud and a scam. It's been over a month now no sign of my items or any response from the seller or AliExpress, Such sites and sellers should be investigated on by the trading standards and the Police.”

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Posted 3 years ago

“I ordered three items from this company, and I received two of the items in the package. I wrote them to let them know that I was missing one item. They disregarded my message and kept informing me that the package was delivered with all the items and I need to check with family members. I am the one who opened the package and saw that we were missing an item. My granddaughter was waiting for this package for over a month and then for this to happen. Their customer service sucks big time. I will never buy from this company again.”

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Posted 3 years ago

“It's a fraud When you order a subscription for 12 months on any iptv then it will stop working in 5-6 momnths . not just 1 store must of them”

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Posted 3 years ago

“I purchased these shoes for walking. They are the worst ever. All the cushioning is in the high heel, no arch support or ball of the foot support. After wearing them a bit in the house I had back pain so gave them to my daughter-in-law who also said they were terribly unbalanced. I cannot return them, they only allow 15 days, even though they are brand new & now am out the money. Never purchase anything again from this company, they don't deserve 1 star!!!”

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Posted 3 years ago

“AliExpress is a scam. You receive nothing. The customer support is terrible. You might eventually get your money back but AliExpress is banking on you giving up trying to get your money back. Track your parcel is a joke, it hasn't changed in almost 2 months.”

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Posted 3 years ago

“I made an order and it never arrived. I complain about it directly to aliexpress and they informed me I needed to wait! For 3 months nothing so I requested for refund of 68$ And I waited and waited and know Aliexpress cancel my account. I cannot log in!!!!”

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Posted 3 years ago

“Very bad customer service. You always get the same response: "Everything will be ok!" and then stab you in the back. They are not taking in consideration customer proofs. So you will be left without money and without products. And they always give you invalid site addresses, so you can't load more proofs.”

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Posted 3 years ago

“Very bad customer service. No matter if you have not received your item, they will anyway say that you did, and you cannot get your money back. I had to claim with my creditcard to get the money back”

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Posted 3 years ago

“I ordered 4 small items from different stores on Aliexpress. Somehow they had shipped to me in one single package with a wrong address. They misplaced my house number on the shipping label. Instead put the house number in front of the street name they put it as part of phone number. When I started to file dispute and asked them to reship or refund, they refused and quickly closed the dispute process.”

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Posted 3 years ago

“My customer still hasn't received the package for over 3 months!!! Aliexpress is a scam website and issued with a store credit to my account which should be used within in 3 months. The store credit is ONLY around 8 USD and I paid nearly 11 USD for the item. The worst thing is they're using cheap route caused many packages lost. They got terrible service and am unable to leave reviews even I've already logged into my account. PLEASE TELL ME WHERE IS THE PACKAGE ??? THIS IS A JOKE, MY CUSTOMER WAITED FOR OVER 3 MONTHS AND GOT NO FEEDBACK. This is so funny that after waited over 3 months and the platform treated it like nothing had happened. Never re-ship the item and never update any information about the item. Before customer purchase, the item Aliexpress standard shipping shows estimated delivery time around 30 days but after you open dispute charges with this company, they will tell you it's invalid for dispute process since according to the shipping protection is 90 days.”

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Posted 3 years ago

“Total Scam! Please spare your money and energy and look elsewhere. I've ordered 40 items with a specific size and the seller has sent out 40 times a different (much cheaper) size. Even though I have evidence since the items have labels on them showing the wrongs sizes and the seller has admitted to having sent the wrong sizes in private message, AliExpress has decided in favor of the seller and not offered a full refund. Luckily, I paid with PayPal and am now opening a dispute directly with them. Never ever will I order with AliExpress again. I rather pay more money and purchase with trustworthy companies. Never again!”

Aliexpress 1 star review on 2nd April 2021

Helpful Report

Posted 3 years ago

Aliexpress is rated 1.4 based on 3,000 reviews