Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,108 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,108 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 13th January 2025

Sam Sami

Aliexpress 1 star review on 12th January 2025

Graeme

621

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AliExpress 1.) DOES NOT HELP ITS CUSTOMER 2.) DOES NOT CARE ABOUT THE CUSTOMER So the site is full of false advertisements, paid/fake reviews a couple of good stores and a throng of really bad ones. I only even got my deliveries 30% of the time, truth be told they used to have a decent customer support system and I got a refund on most of these. But there were changes to the system and now they don't do that. Absolutely horrid experience most of the time. Stay away from them like if they were the plague, because in a lot ways they are. I think only AliBaba works and that is only if you are in PRC. Otherwise DO NOT USE THEM or well, get burned and discover this for yourself. Otherwise, unfortunately stick to Amazon, E-bay, they are pricier but at least you do end up receiving the items.”

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Posted 4 years ago

“No money guarantee is a lie. I received a completely different item as I ordered and aliexpress did nothing. It's a yellow mafia”

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Posted 4 years ago

“very bad, i didnt get the game”

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Posted 4 years ago

“this a very bad store on aliexpress...no delivery and no refund.... https://www.aliexpress.com/store/2498017?spm=a2g0s.9042311.0.0.27424c4dtBNDmA”

Helpful Report

Posted 4 years ago

“AliExpress protects the Chinese crooks who sell on their site and keeps extending the delivery dates and does not stand behind the refunds for missing/undelivered items. They are using the excuse of "Covid-19" to lie their way out of standing behind the items on sale from their host of crooked sellers. Avoid these clowns!”

Helpful Report

Posted 4 years ago

“AliExpress customer service is a fraud, if you open a dispute and win they still getting the real benefit! I bought the "SeaFrogs TG6 60m/195ft Underwater Diving Waterproof Housing Camera Case for Olympus TG-6 Waterproof Camera Bags w Wet Dome Port". After paying 90€ extra for customs clearance When I tried to assemble the equipment I discovered that they were NOT compatible and on of them was in fact different from what is displayed on the web site. I opened a dispute and AliExpress recognized a valid claim. But the proposals were to return goods to China but paying shipping (more ~60€) or accepting 10€ refund. So I was forced to accept 10€ and now I have a useless equipment!”

Aliexpress 1 star review on 23rd July 2020

Helpful Report

Posted 4 years ago

“AliExpress Buyer Protection is a LIE, don't get burned Order 8015154536386455 Seller attempted to extort more money after sale was completed and paid. They sent package postage due, which caused a result only on AliExpress website of "customs is holding the package". Curiously, when I inquired at the post office, they have no record of the package at all. Ali says I have to get "official document", but there's nothing to get and they are refusing to honor their buyer protection. It's just an endless loop of dispute, deny, appeal, deny, repeat. I think the "tracking number" is fake since post office has no records. Please don't waste your time with AliExpress, you'll get burned.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Horrible customer service and even worse shipping times. I placed an order early April and was originally told 30-60 days for delivery. At 60 days I received an email saying shipping time was extended another 30 days. It's now been 100 days and AliExpress is refusing a refund. Which according to their own policy I am owed. The tracking very clearly says it's not even in the US and has not arrived in "destination country." They keep asking me to wait and to check with my local office? Um, no. Now they aren't even responding to my inquiry. The seller is refusing to help saying it's not their problem. Now I'm having to open a dispute with my credit card, which is a total PITA. I don't even know why I placed this order because I know it's just going to be cheap junk. Lesson learned.”

Helpful Report

Posted 4 years ago

“I purchased an item that stated free shipping on checkout. Yet they have charged $10 for shipping costs without my knowing or authorisation. There should be a law against this, it should not be allowed!”

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Posted 4 years ago

“I never recived the items for this store. Do not buy there! After you purschase they don't care of the costumer and you can't call them.”

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Posted 4 years ago

“A lot of difficulties to comunicate . Unfairness ,...aliexpress decides whenever they want not to refund an item you never received . Bad experience .. not to trust”

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Posted 4 years ago

“Aliexpress is at fault for: 1. False advertisement. Aliexpress guarantees a full refund if we do not receive an item in a certain amount of time. Before COVID19, it was 60 days, and now it is 90 days. They are never honoring this guarantee. This is a false advertisement practice, and they should remove it. 2. Aliexpress has business process loopholes that vendors can take advantage of buyers, and Aliexpress enables them to run scams. One of these loophole-scams practiced by vendors is to send the wrong items (usually an inferior item), then forcing the buyer to accept it. For example, if the buyer is paying for Item+++ the seller is sending the Item+; the buyers orders a horse, and he is getting a pony! Upon delivery and buyers complain, the buyer is offering to fix the issue asking the buyer to send back the item, with the return shipping costs paid 100% by the buyer, or to keep the received item and accept a partial refund that's the price difference between the Item+ and Item+++. As buyers don't have the same "economies of scale" price advantages from shipping providers, this venue of resolving the conflict is never acceptable for buyers from North America. In these situations, the only reasonable solution is for the buyer should receive a full refund, as they still will need to buy the Item+++ or for the vendor to support the whole ship-back costs. Aliexpress is systemically accepting the only dispute resolution for the buyer to accept the price difference (AKA, the buyer just bought a pony that he does not need, and still need to buy a horse) or ship back the item to the vendor on buyer's cost. I have been abused by Aliexpress several times on both types of accounts mentioned above.”

Helpful Report

Posted 4 years ago

“60% of orders never arrive out of the 40% remaining, 3 out of 4 arrive late....very late. Communication with sellers is HORRENDOUS...they spin lies/excuses trying to drag out transaction until you cannot claim. Unpredictable and unreliable - there are a few good sellers but unless you buy from multitudes of them, its hard to determine which they are.”

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Posted 4 years ago

“DO NOT TRUST NEVER RECEIVED 90 days have passed and nothing reeceived yet....REFUND NOT RECEIVED!!!!!support sucks they play with you... I will never suggest to anyone to buy from ALIEXPRESS....Avoid it for your safety...worse site EVER!!!!!1”

Helpful Report

Posted 4 years ago

“Fraud online services. Don’t buy anything. No customer service, no email response. Nothing middle finger for this online service.”

Helpful Report

Posted 4 years ago

“Really unsatisfied with this online Web business. I purchased many products already that never came and when I tried to report them and open a dispute the help center didn't check them at all and favor the seller so I lost time and money. The most recent thing has been a product that got sent to another country for wich I gave proof and still they solve the dispute in sellers favour. Just unbelievable. This was for me the las straw. I'm never buying a thing from this website.”

Aliexpress 1 star review on 20th July 2020

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Posted 4 years ago

“Extremely bad customer service. Their online sellers are all scammers!! Be warned!! Ordered $200 items that never arrived and zero refund. Told it will take 90 days to verify dispute.”

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Posted 4 years ago

“This is a terrible company. Their website for dispute is difficult to navigate. You paid for items that never arrived and there no way to get your money back! Be careful when you buy anything from AliExpress! Anything more than $5 is and shipping is a definite no! They have no communication and never answer your questions!”

Helpful Report

Posted 4 years ago

“Ordered Items 2 months ago, nothing updated telling me it take another 28 Days. Very Very bad services”

Helpful Report

Posted 4 years ago

Aliexpress is rated 1.4 based on 3,108 reviews