Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,000 Reviews

10 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stop buying from this brazen company, Aliexpress: 1. The quality of the items, especially clothing, is very poor. Then when you receive the poor quality, it is up to you to now take a picture, send in a complaint. It is a complete hassle and not worth it as you can be sure most of the items you order are thin material and not as the picture shows on the model. 2. Recently, Aliexpress has changed the way it confirms whether items have been received by the customer. Before, when an item 'purchase protection' ran out, you would let Aliexpress know and they would track the item and refund if the item had not arrived. Generally you would have 2 weeks to file a dispute. NOW, they alert you 'Times Up' and put the onus on YOU to go to the Post Office to find out where your Order is. How stupid is that? Here is the Aliexpress' current idea of Customer Service: 'Please pay more attention to the tracking information. If the package arrive at the delivery office, please contact post office to pick up in time. Buyer should be responsible for any consequences of failure to collect items in time.' This is copy/pasted directly from the last dispute I opened because and AGAIN items did not arrive, 6 in total. 3. The length of time Aliexpress allows for delivery of items has changed from 6 weeks to 3 MONTHS. How ridiculous is that? And according to Aliexpress, after 3 months of failure to delivery the order, it is the International Customers issue, not theirs. My best advise: Stop buying from this Company. They simply do not deserve the trust of International Customers, their money or their orders for their crappy products”

Helpful Report

Posted 4 years ago

“A site made up almost exclusively of scammers. They closed their customer service. It is impossible to communicate with a human. They have all been replaced by the Eva robot which aims to not answer your questions, to discourage you so that you cannot get your money. If you want to waste your time and money, this is the perfect place!”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“I have never received my orders. they closed my dispute ticket without saving it Order number 8013687216986925”

Helpful Report

Posted 4 years ago

“It is a complete scam. There is no customer service and they do not provide you a refund when the products don't arrive.”

Helpful Report

Posted 4 years ago

“Terrible place to buy. Half of their sellers are fraudulent, and if you don't receive products, or products are faulty, you are out of luck. They will give you a runaround, dispute buttons would hidden, and disputes closed without refund or explanations. Just avoid, it is third world class e-business.”

Helpful Report

Posted 4 years ago

“Bought few items there, did not received anything from aliexpress and also did not receive money back too, no live chat or email to discuss about that with someone only automat Eva which is not usefull as well. Higley not recommended”

Helpful Report

Posted 4 years ago

“I bought an item in early march & have been waiting for 3 months for my purchase to arrive. requested refund but AliExpress proposed an automatic new solution: "please be patience waiting for the international package" unacceptable. buyers be aware, you are buying at your own risk. there is no refund”

Helpful Report

Posted 4 years ago

“aliexpress business plan: 1) come up with a random name with lots of numbers 2) copy images of other merchants storefront to create your imaginary storefront 3) when orders come in, send fake tracking information 4) operate under the impression that the buyer will not: a) notice the tracking information is fake b) file a dispute within the "protection period" c) create a paper trail of screen shots showing evidence of fraud d) receive a full or partial refund if disputed 5) if the buyer does file a dispute, string them along by increasing the protection period indefinitely, send them more fake tracking information, reply with "copy pasta" responses, or simply don't reply at all 6) 100% profit as there is no need to have inventory, customer service, & or a physical location 7) business(scam) can be run from anywhere, with a time investment of only a couple hours a week, rinse & repeat the aforementioned, until aliexpress reputation is irreparably damaged, & folds under consumer pressure”

Helpful Report

Posted 4 years ago

“I order more that 45 days ago, and all the staff is still in China...and I try talk with the sellers, i know like a ping ball to a stone wall. TOO BAD I CANNOT GIVE ZERO STARS BECAUSE THAT CHINA SERVICE DESERVE ZERO, ZERO, ZERO”

Helpful Report

Posted 4 years ago

“This seller is a scammer: "China NO.2 LCD Store" They show in pics they sell original Samsung display, but they don't. They sell fake and broken display. Seller will always delete your dispute, and only ask you to delete the dispute, give him 5 stars review and after that he will send you money. DON'T TRUST HIM, NEVER CANCEL A DISPUTE, THIS SELLER IS A SCAMMER”

Helpful Report

Posted 4 years ago

“Ali Express is a website where it is "Buy at your own risk !" I have been buying products from Ali Express for years and if I can add as a reseller I buy from other sites as well The facts are - -Sellers have descriptions/images of a product then send you something else. (The Chinese or whoever seem to have a different approach to advertising products they sell ) -Products you buy on Ali Express might be cheaper than elsewhere (e.g local) BUT on Aliexpress warranty does Not exist! -Products you buy might be cheaper than elsewhere BUT Returns ,free returns(no such thing) and warranty is irrelevant if the buyer pays all postage fees -if it's return to the seller or /and repost by the seller. -Products you buy might be cheaper than elsewhere BUT it takes depends to what country 1-3 months to receive the product ( Covid or no Covid ) -Products you buy might be cheaper than elsewhere BUT you might not receive the purchased item ! -Dispute claim - Not always in the buyers favour even if the buyer is right ! Sellers and the people from Ali express think that "Buyers Protection" is -buyers protection also as the sellers protection and also as a post service protection . Summary : For many years Ali Express has had an unprofessional work practice and it's not getting any better , even though they have a dispute process Aliexpress needs to realise that buyers are on their site to buy products and NOT to open disputes !!”

Helpful Report

Posted 4 years ago

“Dont buy from Ali express..they have almost zero customer service capability if anything goes wrong..only an automated on line service that just ends up at the point you came in on. The one quite expensive item shows as being delivered/finished but its not correct the supplier has provided 2 different tracking numbers but in both cases the delivery company (DHL) says they have never received the goods...its a scam.. ..give out false tracking data and then hope it will just go away.. I ordered a total of 4 items and only one of them arrived about 2 months later..the problem is that there is just no one to talk or chat to about it..no question amazon is 1000% better than ali express..at least you have some chance to resolve an issue but not with ali express..their system is designed to frustrate you so you just give up..”

Helpful Report

Posted 4 years ago

“The item not delivered even after 65 days. Dispute in progress for 35 days now. Everytime I ask for an update , they send an email asking to wait for 5 more days. So I get 4-5 emails already asking to wait for 5 more days . It’s a joke. If you are thinking of buying anything from them. STAY AWAY.. 90% chance is that you are going to loss money. But if you are lucky enough you may fall in other 10% and get a low quality product.”

Helpful Report

Posted 4 years ago

“Very bad website item arrive damaged then no solution no help no refund be carful guys”

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Posted 4 years ago

“Placed an order on 4/18/20 but have yet to receive the merchandise or refund after requesting one. No updated tracking information since 5/3/20. Steer clear!”

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Posted 4 years ago

“There are others sites like "Wish" to buy low cost Chinese products better than Aliexpress. The service of the site is really bad. The vendors in the site will manipulate the system trying to get long time to send your order. Chinese tracking system is very confusing, but they make it even worse in this site to lie about the real status of your order. Out of 10 orders I made; 1 was ok, 2 were incomplete, 1 the item was different and very poor quality, 4 disputed and eventually (2-3 months) got refunded, one waiting for refund, and 1 the system says it is in NY now for one week. I bought a group of cheap items to test the site. Don't waste your time and money...”

Helpful Report

Posted 4 years ago

“Horrible customer service. I never received any tracking information. They took my money and that was that. My order is nowhere to be seen.”

Helpful Report

Posted 4 years ago

“Glad I found these honest reviews before I let my son get duped into selling on behalf of Ali Express, thanks to some douche on Tik Toc that's luring kids into easy money by doing this. Red Flags started going up when he asked me if he could get a bank account in his name....”

Helpful Report

Posted 4 years ago

“WARNING! WARNING! WARNING! They lie all the way to the bank, they even follow up with more lies to the point of saying they will refund. They didn't. Pointless and yet another example of what's wrong with the world.”

Helpful Report

Posted 4 years ago

Aliexpress is rated 1.4 based on 3,000 reviews