Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 2,996 Reviews

10 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 2,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was looking for a wallet. Found a rude seller. Checked his 1 star reviews... His responses... He Threatenes Death to the customers, to their Families, Rape, even gives their addresses and phone numbers. No way to report him. QCHEN is the name of the Store”

Aliexpress 1 star review on 9th November 2022

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Posted 2 years ago

“I ordered a guitar for $700 3 weeks ago and got a confirmation email and still no update, the site is the worst site to use as far as customer service matters don't spend your hard earned money on products you won't be getting.”

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Posted 2 years ago

“Ordered 2 items 5 months ago and they still have not showed up. Try to access account and says having problems accessing. Do not waste your money.”

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Posted 2 years ago

“Vau! Pred kratkim sem tukaj naročil in vse, kar želim povedati - da sem resnično in popolnoma zadovoljen, hvala za vaše delo.”

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Posted 2 years ago

“Same as many: ordered an item worth +/- 25€: the courier is a total scammer, Ali Express doesn´t refund you and dare to tell you to go to the post office (when the courier is private and is NEVER reachable - they´re MOX in Spain) I never received my parcel nor my money and Ali Express closed the dispute. I am disgusted by such service and swore to never order again with them. Like some wrote elsewhere: if it´s a small order fine, but don´t put too much money in it because if anything goes wrong say goodbye to your cash...”

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Posted 2 years ago

“Never receiving goods. Local delivery company mailed me ( after a month, and half ) that the parcel was lost in shipping, and they couldn't complete the delivery process. Visible in tracking, with the line: "Missing parcel". Few times I contacted Aliexpress. Finally decision: "no refund" Most idiotic part are, that it was combine shipping, two different items in one parcel. I received a refund for one item in this parcel, but not for the second one... Of course, it is much more expensive. Really interesting what kind of Aliexpress employees do customer support. Never buy from them”

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Posted 2 years ago

“Alliexpress are scammers, they robbed myself of 35 euros for one defective item and for another one which I never receive it, I used to order from them for years but now I got scammed twice in one month and I will never order again from them.”

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Posted 2 years ago

“THIS SERVICE IS GETTING WORSE AND WORSE. I HAVE BEEN A MEMBER FOR YEARS AND HAVE WATCHED AND BEEN A VICTIM OF THIS HORRIBLE DOWNGRADE. I HAVE HAD FREE RETURNS, DENIED RETURNS AND DISPUTES CLOSED IN THE SELLERS FAVOR FOR LACK OF EVIDENCE ON A FREE RETURN FOR ANY REASON, ITEM. I HAVE HAD POLICIES GO INTO EFFECT WITHOUT WARNING AND IN THE MIDDLE OF ORDERS. CAUSING ME ISSUES WITH RETURN LABELS. I HAVE BEEN DENIED LABELS ON FREE RETURN ITEMS AND BLOCKED BY SELLERS FOR NO REASON DUE TO ALIEXPRESS TELLING ME TO CONTACT THE SELLER WHEN IT IS ALIEXPRESS JOB. I HAVE HAD IT WITH ALIEXPRESS AND THE LACK OF IMPROVEMENT OVER THE YEARS. I WILL NO LONGER BE USING THIS POOR SERVICE AD ADVISE OTHERS NOT TO AS WELL, THEY NEED TO GO OUT OF BUSINESS OR GET SELLERS IN CHINA WHO SELLER BETTER THINGS WHILE THEY IMPROVE THEIR SYSTEM... IF I COULD GIVE 0 STARS I WOULD.”

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Posted 2 years ago

“J'adore ce site ! La livraison est incroyable et je n'ai jamais eu de problème jusqu'à présent. Continuez à faire du bon travail. Excellent service clientèle et très accommodant. Les produits sont authentiques ainsi que les prix fantastiques.”

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Posted 2 years ago

“Easy to work with, gets the items to you quickly. Good quality and packaged very nicely!”

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Posted 2 years ago

“Most of the items you order do not arrive There say it was delivered but it never did . Scam scam scam Don’t waist your money Lost lots of money”

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Posted 2 years ago

“Waited more than 1 month for the goods. Did not receive it. Raised Refund Dispute but platform asked for photo evidence (Of what when I didn't receive anything?). Seller claims its delivered but cannot provide any photo proof or even parcel ID, just a link to a delivery company and ask me to enquire, but without any parcel ID given. Aliexpress order ID doesnt work. How smart and honest they are. The store calls themselves "Official Insta360 Stores" which is highly dubious. Now I learnt my lesson to not buy things from unofficial stores to save a few bucks. Thinking maybe aliexpress store might the original manufactures. So wrong. There is no buyer protection, good luck!”

Aliexpress 1 star review on 26th October 2022

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Posted 2 years ago

“Charged me twice-would not refund and then sent another wig exactly like the one I had. I asked for a shipping label so I could return the 2nd wig and they would not send it. Everywhere I checked it would cost me I’ve 100 to ship to China and the wig was only $80”

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Posted 2 years ago

“Apskritai puiki patirtis. Labai greitai atsako į el. laiškus ir laivai iš esmės tą pačią dieną, kai perkate. Per naktį laivybos gaus ką jūs perkate ten asap. Apskritai labai malonus ir daiktas, kaip aprašyta. Supakuota labai gerai.”

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Posted 2 years ago

“Hervorragende Qualität, Service, Reaktionsschnelligkeit und ein durchgängiger Prozess! Würde ich sehr empfehlen!! Sehr reibungsloser Prozess. Vielen Dank für die Partnerschaft.”

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Posted 2 years ago

“Thieves, No item and no refund. Many tems purchased from AliExpress never left China and never received. I filed a claim (dispute) which went in seller's favor. They are all a bunch of thieves. Stay away.”

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Posted 2 years ago

“Warning: "Very bad company" USA, October 23, 2022. Aliexpress. Very Bad company.. I will never buy with you.. I did not receive the merchandise.. I am not happy with you. From Utah. Hugo. Order date: Aug 9, 2022 Order ID: 8153853015202468 Copy Order details Shop1100383694 Store Total: US $46.51 Order date: Aug 9, 2022 Order ID: 3017749479752468 Copy Order details Shop1100383694 Store Chaqueta gruesa y cálida para hombre, abrigo con cremallera, abrigo informal de invierno para hombre, chaqueta de plumón de algodón a prueba de viento HZMF-GZHS-02, XL US $19.68x1 Total: US $25.43 Order date: Aug 9, 2022 Order ID: 8153765020932468 Copy Order details Shop1100383694 Store men's trousers sports pants running stitching trousers high quality CK1-HS, L US $16.32x1 Total: US $20.87 Date of experience: August 08, 2022”

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Posted 2 years ago

“Disgusting. Products not received, dispute links that don't work and they don't care. It must be a sophisticated scam because even PayPal couldn't get my refund for me!! Do not buy from them EVER”

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Posted 2 years ago

“Purchased an item JINGSHUNLI Led Lcd Store from Aliexpress recently, item arrived damaged not working. Paid almost $50 had to fight to get $13 credit, lost $37 they would not give me a full credit. Do not buy from this company.”

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Posted 2 years ago

“1st time experience. Aliexpress only fast of taking your money. It doesn't deliver and doesn't have anything or customer agent to delivery product at the promised day. I wouldn't recommend or order anything from this BS money sucking company. Hours to track my order and the tracking is never heard of....HUGE SCAM BS COMPANY. DO NOT ORDER..REPEAT DO NOT ORDER.”

Aliexpress 1 star review on 20th October 2022

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Posted 2 years ago

Aliexpress is rated 1.4 based on 2,996 reviews