Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,105 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,105 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 6th January 2025

Art

Aliexpress 1 star review on 5th January 2025

Richard

Aliexpress 1 star review on 3rd January 2025

John Pec

Aliexpress 1 star review on 24th December 2024

Fahadullah Shah

613

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Let’s call it what it is. Chinese sellers and middlemen are the most crooked dishonest people on this earth. The platform knows the sellers are selling fake and forged products but they also empower them to screw westerners as much as they can. The sellers know full well that the easiest way to scam you is to keep asking you to return product….that you’ve never received or in some cases if you receive a bulky damaged or non working product, they know shipping it back LEGALLY unlike what they do including dealing with customs in both country is a nightmare and that’s why they keep asking you to return.”

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Posted 2 years ago

“you cheat, extend delivery times to 3 months, no refund”

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Posted 2 years ago

“Customer service is absolutely TRASH. Pricing is great, very cheap and I see why, you deal with more complications than ever!! I ordered about 15 items and received not one! I asked for a refund multiple times and still haven’t been able to get it! It’s been 2 weeks and I am so mad because I did drop a decent amount of money on what I thought were cute things. Now I want NOTHING to do with this app. It is trash!!!!”

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Posted 2 years ago

“The sizes are completely off after waiting a month for it to arrive the outfit was 4 times to small and the material felt cheap and nasty. The second outfit never showed. When I approached them for a refund I got no help. So they basically steal your money.”

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Posted 2 years ago

“Order said it was signed for. I never received my order so I reached out to customer service. I got some very inappropriate responses from a rude man. Will need to dispute with my bank to get money back because I paid for things I never received! DO NOT SHOP ON THIS WEBSITE!!!!!!”

Helpful Report

Posted 2 years ago

“The business I ordered a defective product argue and refuse to refund my money even though I showed them several videos to prove my case. Aliexpress seems to have taken their side and is now not responding. Aliexpress is unprofessional as are some of its businesses.”

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Posted 2 years ago

“Worsy ever experience! They send me two phones from "private" seller masked under company name. When I told them that is not working, they asked for return. Shopping cost back to China is more than what they charged me for phones. They are tiefs, do not buy anything from them!”

Helpful Report

Posted 2 years ago

“The delivery company failed to deliver the package twice where I was at home. And the delivery company did not allow me to pick it up either. I started around 10 chats about this package with Ali Express trying to get help with the delivery problem. Still then it was sent back to China. And Ali Express decided they did not want to return the money. That company has no integrity and will steal your money if they can. Avoid at all costs.”

Aliexpress 1 star review on 15th May 2022

Helpful Report

Posted 2 years ago

“Wish I had read these reviews before I fell. Won't bore you with the details. The other reviews pretty much sum it up. Say my package was delivered. No....... not delivered. Luckily I only blew 150 clams. Cant even "dispute" as you can't enter a password to even get in. I am reporting this mob to consumer affairs. Shonky as hell. STAY CLEAR!!!!!!!”

Helpful Report

Posted 2 years ago

“ALERT! - BEWARE THIS COMPANY, THEY ARE THIEVES. Bought a Blue Light Screen Filter and received it in very damaged condition. The vendor, i-Technology Life, claimed damage was from violent shipping, but the type and amount of damage and the condition of the shippers package proved this false. Opened a dispute and accepted Ali Express proposal for a refund ($47.86). i-technology repeated violent shipping as a cause of damage, offered a $3.96 discount, wanted dispute cancelled. I informed i-technology returning the product by registered courier to shippers warehouse address ($28.52), no response. Received email one month later from Ali Express stating, “Dispute Concluded, Seller agreed to your proposal,” but the seller insisted I return the item to China at twice the purchase price at my expense. Despite evidence the product was shipped damaged, Ali Express backed this up as a condition of the refund, which makes Ali Express Refund Policy a fraud. I would avoid both itechnology Life and Ali Express. If you do buy from Ali Express buy small items under $20 and maybe use PayPal. BE WARNED!”

Aliexpress 1 star review on 12th May 2022

Helpful Report

Posted 2 years ago

“I bought coffee grinder on AliExpress from Forward Store: https://www.aliexpress.com/item/1005003979808674.html. It was advertised for sale with 75-Day Buyer protection and Money Back Guarantee. Coffee grinder is not working as it should. Majority of ground coffee is retained in grinding chamber, and grind is very uneven. It is not possible to use it because its design and construction makes it unfunctional in principle. This item should not have been offered for sale. Its advertisement and description appeared to be totally misleading. I requested returning this item at Forward Store expense and full refund of my money including postage and handling, that is AU$350.94. See https://www.youtube.com/watch?v=vm4hh8G84kQ, please. Yet, instead of immediately fulfilling its unconditional promise of buyer's protection and money back guarantee, AliExpress initiated "investigation" and clearly took seller's side ignoring my obvious video evidence. I have had no choice but to apply for PayPal protection as I paid via PayPal. After that, AliExpress canceled its initiated dispute and claimed that I canceled this dispute. Now, I am waiting for PayPal protection and full refund of my money.”

Helpful Report

Posted 2 years ago

“The customer service is horribile, I bought an electric bike worth 1400 dollars and after two months the frame broke. I contacted the seller and the seller asked me to pay to his paypal for shipment cost, then I contacted the customer service where they said I shouldn't pay for the shipment, the seller got angry about the situation, Aliexpress customer service agent she requested a warranty refunds - after 10 days no news no emails - I contacted again the customer service - another warranty request - been waiting for oher 20 days - no emails and no news, they will only waste your time and money.”

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Posted 2 years ago

“Ali express demanding my personal information. Driver License, photo of my credit card, copy of my bank statement. I pay with PayPal. This is criminal activity”

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Posted 2 years ago

“Worst site ever. Don't deliver your order but don't give you a refund so they get money for nothing. Do not shop here you will regret it.”

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Posted 2 years ago

“Atrocious service. Product undelivered. Takes forever to dispute and receive a refund. I still have not received a product or a refund. Terrible! Never again.”

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Posted 2 years ago

“I cannot send an item back which stopped working after few weeks. And I cannot refund it. The customer service doesn't reply.”

Aliexpress 1 star review on 8th May 2022

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Posted 2 years ago

“Aliexpress promise to follow up on a merchant that has stolen my money and not shipped goods. Aliexpress customer service sent me 1 email to say they will contact merchant. Merchant has not responded to me. Aliexpress has IGNORED 10 of my emails to find out where my goods are. Aliexpress promises to refund purchase cost but they DON'T. They are protecting the thief of merchant and give customers EMPTY PROMISES as they have NO INTENSION of refunding any money. I have cotacted PayPal NOT TO WORK WITH ALIEXPRESS WEBSITE. I have given Aliexpress 1 star because it is not possible to give -10 stars.”

Helpful Report

Posted 2 years ago

“I've had many good purchases from Aliexpress, but whenever anything went wrong they handled it so badly that I no longer feel safe to buy from them any more. I've received broken items they wouldn't refund me for, and once I never received an item that they refused to refund me for. So It comes down to, do the saving outweigh the gamble of receiving broken items, or not receiving the item at all.”

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Posted 2 years ago

“Ordered a knife holder and was told it would be 4 weeks for delivery. Figured that would be all right as it was substantially cheaper than on Amazon. After three weeks I received an email that the order had been cancelled by seller. Never heard one word about a refund. When I asked about getting a refund I got a one work reply, "ok". Called my credit card company and disputed the charge and received an immediate reversal of the charge.”

Helpful Report

Posted 2 years ago

“Do not use this site. They just don't send the goods and say "your goods can't be shipped due to the international problems" I can't get my money back, either. The seller says " I can't even sell the goods and the platform alreay took off the goods feom theur shelf." This is a joke. Just don't use this site.”

Aliexpress 1 star review on 4th May 2022

Helpful Report

Posted 2 years ago

Aliexpress is rated 1.4 based on 3,105 reviews