Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,000 Reviews

10 %

of reviewers recommend Aliexpress

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1.4

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

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“AliExpress customer service lied to me They told me to return an item I bought from a vendor on AliExpress and I would get a refund from AliExpress because the vendor did not honour free return. I returned the item and AliExpress ignored my request for a refund. DO NOT TRUST AliExpress. They lied. I lost CA $58.76”

Aliexpress 1 star review on 4th December 2020

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Posted 3 years ago

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Posted 3 years ago

“Dont use these people . They take your visa payment as a cash advance . So now your credit card incurs a cash advance fee and interest from the date of purchase until it is paid. I have no idea yet if I will ever get my purchase. Says shipped but no info available Never again I wish I had seen these reviews before I purchased.”

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Posted 3 years ago

“Sellers are deceptive about shipping date. They obtain a shipping number but do not deliver the item to the shipper. I suspect that they do this to stop AliExpress from cancelling an order by showing a fictitious ship date. Items take far too long to ship to the USA. My item took three months all while the status showed a shipping number but the shipper claiming that the item was never delivered to them for the actual shipping. AliExpress should change policy to require that a vendor list the anticipated delivery date in the product description and if it isn't received by that date, the order could be cancelled as is Ebay, Amazon, Walmart policy. During the shipment process the tracking was not updated. VERY BAD EXPERIENCE. I will not buy here again unless the seller policy is changed to benefit the buyer. Company seems more like a scam operation than a place for vendors to sell. All while they retain your money pending a long refund process, they're getting interest. Keep in mind that shipping costs are no refundable so when the item is ridiculously low cost but the shipping ridiculously and artificially set high, that's so they will refund the small amount but keep the large shipping (and false) costs.”

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Posted 3 years ago

“will not let me buy anything, refuses my details, can log in and look around but when I go to pay the damn website keeps throwing popups, ID checks, specials etc etc. Hit buy button, says 'enter more info'. What the hell more info do you need you stupid c*nts. Don't buy here, their website is TERRIBLE, does not work well on chrome and definitely not mobile friendly and their app sux.”

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Posted 3 years ago

“AliExpress I ordered merchandise months ago and never got my stuff. I feel this company is a scam . And please don’t order from them if u want your merchandise. Company is a rip off! Dale Degraw 845 428 3444”

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Posted 3 years ago

“Paid extra for expedited service. After the delivery commitment time was exceeded, I asked for status. Seller kept insisting that the package was delivered and I signed for it. Turns out they created a wrong shipping label sending the package to a wrong address. They agreed that the address was wrong but it was my problem. I was able to retrieve the package but neither seller nor AliExpress would refund shipping costs. Takeaway, there are holes in AliExpress adjudication system and you are simply not protected from some kinds of errors whether intentional or not.”

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Posted 3 years ago

“Parcel never arrived. No refund as I couldn't prove I didn't receive it. How am I supposed to prove I didn't receive it - they claim it was signed for - show me the signature..... NEVER EVER EVER AGAIN”

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Posted 3 years ago

“Some sellers ship orders after cancellation and they don't respond to contacts, others ship orders to post offices that are over 80 miles from home and expect you to contact them although they have address and contact details, it is not a good business practice and care is strongly advised”

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Posted 3 years ago

“Very careful! I bought a smartphone at the Aliexpress- Xiaomi official store. I never received the smartphone, however I asked for a refund of my money back, but they refuse to return it. They do not deliver the purchase, keep the money and simply ignore all messages sent, as well as arrange a correct way to solve this problem with the customer. Very bad service. Do not buy anything here, because you can run out of product and money. Horrible service”

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Posted 3 years ago

“I bought a ulefone through them and it came to me locked. The seller did not understand why that is a problem. They would not or could not supply an unlock code, so I had to spend and extra $29.00 for the software to unlock the phone. AliExpress didn't understand the problem, so they took the side of the seller and offered zero help, no refund, just a lame excuse that they sell many phones. I even offered to return the phone at my expense, but still no refund. The seller is ULEFONE Official Store. Warning! AliExpress is a full scan. You will have no legal refund if they stick it to you.”

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Posted 3 years ago

“I was scammed by AliExpress! Please DON’T shop at AliExpress. I have been shopping at AliExpress for a few years now. Prices are usually reasonable but as the saying goes “You get what you paid for” Shipping has always been an issue. Sometimes I’ll order an item and receive it 2 to 3 months after I placed the order. This is very frustrating because in some cases, I no longer need the item at the time it arrives. I know that there are lots of shady vendors (Scammers) on AliExpress but I didn’t know that AliExpress will back them up. I purchased a set of masks 3 months ago; I NEVER received the items but AliExpress system automatically receives the items on by behalf after the 89 days processing time expires. I opened a dispute to notify AliExpress that I did NOT receive the goods I paid for. They came back with a judgement saying that my dispute was invalid, even though the tracking # clearly shows that the item was ‘Undelivered’. Basically, I did NOT get the items I paid for and will NEVER get my money back from AliExpress. Their customer service is the worse. Don’t waste your money on AliExpress.”

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Posted 3 years ago

“Absolute rubbish, buy at your peril, purchased a mobile phone of Aliexpress site and supplied by XSS, took a month to arrive, phone started to fail shortly after, it started with a poor charging connection and then battery failure, connected both parties to remedy the problems, the just ignored any correspondence for weeks, they are now end of November saying out of time for refund, I didn't ask for my money back, just bloody fix it, be aware that their guarantee is only three months on everything. Scam.”

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Posted 3 years ago

“I’m having very bad experience with them, no reply nothing and still awaiting the order , while going for refund will take another 90days, what the hell ?”

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Posted 3 years ago

“I have very bad experience, order two things on Sep 2020, all didn't come. they will send fake tracking number to you. refuse to refund, don't go there. it a fraud.”

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Posted 3 years ago

“11 orders 10 problems Orders arrive broken, not as described, or simply don't arrive at all. Customer service and warranty do not exist. Some sellers do go as far as mocking the customer and instead spam you with more tat.”

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Posted 3 years ago

“Use Aliexpress if you are ok with parting away from your money without benefit. I compare Aliexpress to gambling. I ordered an item and it stated delivery within 15-25 days on the vendors page. 45 days later and the item was not delivered. I contacted Aliexpress 'customer support' and I was instructed to wait 10 days. After the 10 days passed, I was instructed to wait yet another 10 days. Aliexpress requires 90 days to open a dispute, so you won't be able to dispute the transaction with your credit card or bank. Aliexpress ' customer support', would not be on the customer side and will not give you a refund and it won't matter if you provide tangible evidence. I ordered the item from eBay from a seller in China and the item was delivered when promised.”

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Posted 4 years ago

“why not to order from aliexpress if time is critical I ordered the 02.11.2020 and payed instant. Item cost 150 USD + 90 USD delivery cost for FedEx. Estimated delivery: Nov 10 - Nov 18. Now, 25.11. my package hasn't moved and I can do nothing than wait til 90 day to open a dispute. P.S. Order small stuff you don't need but never order stuff you need at the estimated delivery time because these are jokes. After someone orders something from aliexpress, the seller has 7 days to ship it. He can just enter a fake tracking number to get additional 11 days before he needs to enter a real tracking number (that's what support explained to me) ...what a joke #fuckAliexpress #scam #Aliexpress #aliexpressshopping #wtf #aliexpressscam”

Aliexpress 1 star review on 25th November 2020

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Posted 4 years ago

“suppor never will refund they are helping selller1be carfull warrannty never will work for damaged products!”

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Posted 4 years ago

“Becarful of AliExpress, They will send wrong product and will not refund, Thieves.”

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Posted 4 years ago

Aliexpress is rated 1.4 based on 3,000 reviews