Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,084 Reviews

10 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 3,084 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 24th December 2024

607

Anonymous

Anonymous // 01/01/2019

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“I did not receive my order. I have been trying to contact them unsuccessfully. They want to charge me for something I never received and they cannot present proof it was delivered to me at my address.”

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Posted 3 months ago

“They fail to deliver to a standard address and then send you an email to say you can apply for a refund. Their system goes down so you can't make the refund application and next you get an email saying that you didn't request the refund in time so lose your rights. What a crooked scam”

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Posted 3 months ago

“Ali express.com is SCAMING website aliexpress support THE SELLER'S to SCAM TO THE UNITED STATES OF AMERICAN CITIZENS ALSO SELLER'S NEVER ADVERTISE THIER PRODUCTS IN PROPER WAY BEWARE OF THE SELLER'S THEY ALWAYS DISPLAY BIG QUANTITY OR BIG SIZE OF THE PRODUCTS CATALOG.WHEN YOU BUY & PAY FOR DISPLAYED CATALOG ITEMS THEN YOU GET THE LESS QUANTITY AND SMALLEST SIZE OF PRODUCTS EXAPLE ( IF 14 INCHES TABLET CATALOG DISPLAY FOR $17.25 THEY SEND THE COVER OF THE TABLET 14 INCHES. NOT TABLET SHOW IN THE CATALOG SCAM SCAM SCAM SCAM SCAM SCAM ALSO ALL THEY SHOW THE CATALOG FOR BIG QUANTITY BUT WHEY SELLECT TO BUY ITS SCAM SCAM SCAM AND AUTOMATICALLY CHANGE 180 PIECES TO 24 PIECES SCAM SCAM SCAM SCAM SCAM”

Aliexpress 1 star review on 2nd September 2024

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Posted 3 months ago

“I moved abroad from the US where I was accustomed to shopping online with Amazon. I had ordered from AliExpress once or twice over a number of years, so I was familiar with them and didn't have any issues, so decided to test them out. So far, after 4+ orders, they have done pretty well. The only disappointment I have is the shipping is very slow. I understand the items are coming from distributors, but the lag time is ridiculously slow. It would be a big help if the items shows where they were shipping from. I'd rather order items that are at least within the same country or close enough where I can have a general idea of when the items will be received.”

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Posted 3 months ago

“The site had a lot of glitches, they lied about the shipping dates, they just do unfair things overall”

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Posted 3 months ago

“AliExpress scammed me. Gave me a bogus tracking number and shipped a 2 ounce package to an address in my area instead of my 30+ pound benchtop drill press. I never received my order and Customer service refused to give me a refund. DON'T BUY FROM THESE SCAMMERS!!!!”

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Posted 4 months ago

“AliExpress it’s big fraud My story is same. I bought the battery. The seller provided tracking number. AliExpress know that it’s been four months going to be and I disputed from my bank and I canceled the disputed. I canceled the speed between 15 days and I’ll express it doesn’t give my money back, saying that you file Charge you have to cancel it. Cancel it already long time ago 15 days and they’re not giving my money back. They keep coming back the same things. I’m sorry we apologize. No it’s lie. All of them lie do not buy anything. Anything from AliExpress. I need my money back that’s all. Date of experience: June 25, 2024”

Aliexpress 1 star review on 30th August 2024

Helpful Report

Posted 4 months ago

“Twice 100% FAIL!Purchased x2 items on ali from the same seller. Waited to the delivery, then the time passed. According to the courier company the parcels were already delivered: one to WA another to VIC but none of them had my address. Jumping onto ali's miserable contact options, explaining what happened or at least tried it... Eventually all rosy... end chat... to find it out that only processed x1 refund. Jumping back on the keyboard, start from beginning but this admin(?) AI(?) had less pleasant previous night so had less empathy to understand the issue... So, promised refund by ali, quickly check if someone else selling the similar but failed products because they were needed. Found them at two different sellers, great! 50% less chance to screw it up twice! You think???? When ali issued the Tracking Number next day, quickly jumped on the courier tracking site... And voilá! Again, multi item package but none of the Tracking Address were mine. So called the courier company, and talking(!) to a real voice(!) very helpfully traced the numbers to the addresses and yes, none of them mine! Get on the ali helpline - soul or AI - and he/she was so unfit to understand the issue, it is legendary! Provided the screen capture of the orders, of the tracking number from ali seller, the courier tracking planned journey/destination.. PLUS! The statement from the courier company proving that those numbers have nothing to do with my name or address. Then endless confirmation from this "helper" from ali how much they are committed to sort this issue out, and how much concerns they have to the Customer... The resolution: (even if both of us know there will not be delivery) I have to wait for the expected delivery date, then plus 30 days and apply for refund... But, by then the parcels were delivered - only not to me - I have to get proof of this...Then deliberation, contacting seller by ali... Interestingly in their miserable Message Center none of the seller answered my messages, all 3 of them (are those 3 really 3 and not only 1 whom acting under different fantasy names?) All 3 reply were the same word by word... Then started to only communicate in Mandarin in Chinese characters and they were not translated by default as the others were... Here we go. My 2 sets of payment are parked in the bowels of ali. Dont know when i receive them back, because surely they will not arrive, the can not, and they do not know me... My next purchase from ali? NEVER!”

Helpful Report

Posted 4 months ago

“I will NEVER order from Ali Express again! Here is my experience: I ordered one item for less than $6. The next day somebody hacked my Ali account AND my associated email! This person attempted to order TWO PS5’s, a PS5 controller, Hello Kitty pants, and a bunch of tee shirts. Fortunately we stopped it fast and my bank card was cancelled before payment was made. The only item that went through was the controller which the idiot had sent to our address!?!?! They attempted to delete my email address, attached their own gmail address to my email (their name is Tony), and I had to retrieve all this, change passwords, get new bank cards, and get that Tony email off my email! Not worth it! AND I have yet to receive my actual order which has not even left China yet, is very late, and I can’t figure out how to contact customer service!!! Their site is not secure, their guarantees are garbage, and their customer service is nonexistent!!!”

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Posted 4 months ago

“Es una mierda compre una bicicleta electrica dice que el embio es desde eeuu y no la han embiado y la bicicleta no a parece no compren aqui que es una estafa despues que cobran el dinero apasar trabajo para recuperarlo”

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Posted 4 months ago

“Aliexpress is a short-term monely lending company. They take your money, accept your order, and after 2 weeks when their financial situation improves return money to your account stating that the order could not be completed. Every time I make order, there is at least one item that can't be sent. In such case you can't leave feedback to the actual seller. Moreover, when you finally manage to get the item you paid for from them and it's fake, broken or missing, the refund process is a nightmare. I got 3 items bundled together in AliExpress quick delivery and one was missing. They demanded astronomical amount of evidence they were not entitled to and refused a refund. After submitting the evidence required by law, I got money back from my bank within 1 day. AliExpress is a waste of time, they don't respect laws in the countries they sell to and don't honor their own policies.”

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Posted 4 months ago

“AliExpress is a fraud. Order something from them and they received the product back. But want refund my money back. Please people don't buy from them. I have never had that problem with ebay or amazon. I been going back in forth with these people for a month now. And you can't even talk to nobody. They are scamming people. Be careful”

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Posted 4 months ago

“Was essentially robbed of a high ticket item. Received an empty tiny envelope filled with bubble wrap whem it should have been much larger or a box considering the content. Now it is a nightmare back and forth communication or more accurately, lack thereof. Avoid.”

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Posted 4 months ago

“Bought a part on Ali express and never received. Now, they just randomly closed my complaint. I assume that I will never receive my part or my money. Never spend another nickel with them”

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Posted 4 months ago

“Lied about delivery refused to provide my alleged signature Total con Refused my proof”

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Posted 4 months ago

“I got relief after been duped of about 555,000$ by money laundering fraudsters, kept me in traumatized but as God never fails. I got introduced to theresachin recovery group and they helped me recover all my lost funds with their experts, I’m glad to be happy again. You can reach them if you’ve got related issues like mine giving you sleepless nights & overthinking, definitely you will get redemption like me too. Talk to them through Email : t h. e r e. sa ch in. 1212. @ g m. a. i l . c. o. m WhatsApp/Call : + 1 2 3 4 3 0 0 1 5 4 4”

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Posted 4 months ago

“quotex is my favorite trading app the deposit and the withdraw is faster than light it take just 1-3 minute. The app have many tools to make the trading experience more easier you can open a demo acount and get 10000$ to upgrade your trading skills in friday quotex creat a free tournament the 1st place get 300$ and the 2nd get 200$ and the first get 100$ quotex is the best trading app.”

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Posted 4 months ago

“Tried them twice. First time they took my money and told me the item was out of stock and I got to wait a week for my refund. Second time they told me that my order was too old and had been closed... AFTER I paid and would have to wait a week for my refund.”

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Posted 4 months ago

“I ordered speakers one came damaged and Ali express don't want to know or sort Branwish was the store who seem to try and scam”

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Posted 4 months ago

“WARNING!!!!! Please don't use Aliexpress. You may not receive your order.”

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Posted 4 months ago

Aliexpress is rated 1.4 based on 3,084 reviews