Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,105 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,105 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Aliexpress made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aliexpress 1 star review on 6th January 2025

Art

Aliexpress 1 star review on 5th January 2025

Richard

Aliexpress 1 star review on 3rd January 2025

John Pec

Aliexpress 1 star review on 24th December 2024

Fahadullah Shah

613

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“#NOREFUNDGIVEN. I need to expose how AliExpress (AE) is cheating on customers. My first ever order#8139314557456792 (5 items in total) was purchased from Aiovlo Official store under AE. They're offering an item as a new user bonus but when I purchased, those were at over 10 times the price advertised. Hence, I returned the items within 2 days of receiving the product. AE received the item on 23/10/2021 with tracking# 00893499680099139485 / PHGCMRL4 and still, they are denying that they received the items. Dispute and appeal have been closed without refunding me. Now they have my money with them and their items. I checked with Parcel Point and they confirmed in an email that Ali Express certainly received the items back. This fraudulent action by AE is not new and they are cheating the customer who is unhappy with their crappy items and wants to get a refund. There is no way that I can escalate this matter to get my refund. On top of that, the stupid bot EVA is now not letting me appeal more than once. Guys, see how fraudulent AliExpress can be! DO NOT BUY FROM THEM BUYS IF YOU DON'T WANT YOUR HARD-EARNED MONEY TO GO TO WASTE FOR NOTHING. THEY ARE MAKING PROFITS BY KEEPING THE RETURNED ITEMS AND WITH MY MONEY BY NOT REFUNDING.”

Aliexpress 1 star review on 10th November 2021

Helpful Report

Posted 3 years ago

“Repeated refund problems to the point that there is no actual guarantee with any purchase you make through the site. There’s nobody to talk with in regard to your lost, faulty, broken or simply wrong item. You are then asked to return the goods and from then you on it’s simply a wasted effort completely. They have a review service if you complain but even given you do all they ask, their service is so bad they simply lose your item or refuse to process it. So their policy is to support the sellers and screw the buyers. That won’t last. The more people they burn the less customers they’ll have. Sure, you might find it cheaper on AliExpress but in the long run, over time it’ll cost you more. Avoid like the plague.”

Helpful Report

Posted 3 years ago

“aliexpress is just a scammer he is responsible for scammers on his websites without scammers where aliexpress is not rich. bought a smartphone, but the phone was already installed. Phenix ransomware cannot be removed. tried everything with scammer (seller) and aliexpress customer service doesn't help. lost money.”

Helpful Report

Posted 3 years ago

“They all are cheap & nasty like there product”

Helpful Report

Posted 3 years ago

“I ordered 5 products from AliExpress all are of XXL size. 3 products I got oversized and 2 products are undersized. Then I put dispute and they are saying it invalid and refused return.”

Helpful Report

Posted 3 years ago

“BE CAREFUL! Motorcycle face visor for a Shoei J-cruse II helmet does not have pins for Pinlock Mounting. Canceled first order after waiting a month, for no apparent reason. Second rate products and shady business practices.”

Helpful Report

Posted 3 years ago

“bad customer service , shipping take over a month , no quality control, no customer protection for scam.”

Aliexpress 1 star review on 3rd November 2021

Helpful Report

Posted 3 years ago

“J'ai toujours eu de bons produits. Je reçois principalement des produits pour ma maison. Les serviettes et les ensembles de couvre-lits valent bien l'argent. je recommande ce site internet”

Helpful Report

Posted 3 years ago

“Super Service, große Auswahl, einfache Bestellung.”

Helpful Report

Posted 3 years ago

“Sempre buono per ordinare da e consegne in tempo”

Helpful Report

Posted 3 years ago

“ABSOLUTELY THE WORST CUSTOMER SERVICE IN THE HISTORY OF CUSTOMER SERVICE”

Helpful Report

Posted 3 years ago

“The seller has sent me a wrong product, and even it is an illegal product sending from Holland for hair growth. The product has no Chinese language, no licence of product, and no date of epiration, no bar code. First, the aliexpress made a decision to refund me, then another decosion that I should returning the item. It is not legal process.The shop is hair online shop, I checked all their products at the Chinese Medical and Cosmetics Administration, there is no legal product in this shop. Aliexpress still support this kinds of business.”

Aliexpress 1 star review on 26th October 2021

Helpful Report

Posted 3 years ago

“Fast and friendly service. Easy communication and process. Thanks!”

Helpful Report

Posted 3 years ago

“Chinese website full of garbage products, they are cheap and quality is horrible. They don't deliver items and the company deny the refund... No customer service available... Run away from these criminals”

Helpful Report

Posted 3 years ago

“1. The shipping method listed at the time of purchase was “Shipping by DHL” but the tracking number provided by the seller indicated that an item was shipped using China Post 2. The tracking website indicates that the delivery was to be made by Australia Post but the tracking number could not be found in the Australia Post system 3. The Australia Post tracking website shows that the tracking number provided by the seller cannot be tracked by Australia Post 4. The seller claims that the delivery was signed for but has refused a copy of the signed delivery docket 5. The seller claims that the shipment is waiting to be picked up at the local post office but the local post office has informed me that there is no parcel waiting for me to be picked up 6. No explanation was provide by the seller as to why he believes that the parcel is waiting to be picked up at the post office if the parcel has been delivered and signed for 7. The seller did not charge Australian Goods and Services Tax on the purchase and refused to provide a Tax invoice for two of the four orders 8. The Australian Tax Office have informed me that it is illegal not to charge GST on goods which will be delivered in Australia 9. The Australian Customs Department have informed me that goods on which Australian GST has not been charged will not be cleared by Customs for delivery within Australia 10. The AliExpress dispute resolution team have ignored the above information/evidence that was attached to the case 11. The AliExpress dispute resolution team have failed to request and obtain the signed delivery docket from the seller 12. The AliExpress dispute resolution team have failed to request and obtain the Australia Post tracking number from the seller 13. The AliExpress dispute resolution team have informed me that “the carrier confirmed delivery to your address” 14. The AliExpress dispute resolution team have requested me to “provide shipping company's missing parcel documents” 15. The seller has received negative feedback from 21 buyers in the past month reporting that the items were not delivered to the buyers. 16. The seller has received negative feedback from 42 buyers in the past three months for non-delivery of items purchased 17. There may be many more buyers who did not receive the items but did not provide feedback 18. From the feedback it appears that the AliExpress Dispute Resolution Team has ruled in favour of the seller in all 42 disputes that were raised by the buyers against this seller 19. The sellers stores continue to operate on AliExpress 20. The seller is able to open more stores on AliExpress to scam buyers who would read the feedback on his other stores From the above it is apparent that AliExpress is in collusion with scammers. The AliExpress Dispute Resolution process is also a scam”

Helpful Report

Posted 3 years ago

“Truffatori qui tutte recensioni buone ma false 8138646118031968”

Helpful Report

Posted 3 years ago

“This Is the Best site for buy. Amazing experience, and good response from contact support too. I love this”

Helpful Report

Posted 3 years ago

“Die Abwicklung war schnell und professionell. Sehr zu empfehlen an andere”

Helpful Report

Posted 3 years ago

“It’s the worst app don’t pay they will steal you”

Helpful Report

Posted 3 years ago

“I sent an order to Spain. The supplier confirmed the delivery in 18 days. After two months I didn`t receive the order yet. The next week I had to go out for holidays so I canceled the order. The order arrived when I was out home so I was not able to pick it up and it was returned. However Aliexpress refused to return me the money. Fortunately I paid by Pay Pal and the money was not transfer to the supplier.”

Aliexpress 1 star review on 21st October 2021

Helpful Report

Posted 3 years ago

Aliexpress is rated 1.4 based on 3,105 reviews