Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,105 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,105 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Aliexpress made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aliexpress 1 star review on 6th January 2025

Art

Aliexpress 1 star review on 5th January 2025

Richard

Aliexpress 1 star review on 3rd January 2025

John Pec

Aliexpress 1 star review on 24th December 2024

Fahadullah Shah

613

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use this site. They just don't send the goods and say "your goods can't be shipped due to the international problems" I can't get my money back, either. The seller says " I can't even sell the goods and the platform alreay took off the goods feom theur shelf." This is a joke. Just don't use this site.”

Aliexpress 1 star review on 4th May 2022

Helpful Report

Posted 2 years ago

“Ordered a wig from China, it's not even the same as the one on the Web site. After reading all your reviews not sure it's worth paying to send it back as they don't seem to issue refunds and aliexpress aren't doing anything about it. Not happy what a scam sight!”

Helpful Report

Posted 2 years ago

“1 star is generous!!!! Ordered 2 plastic circular table cloths as per the picture in their online brochure which shows a table cloth, with about 10 cm or so. This overhang is important obviously for table use. They asked me specifically for the diameter of the table so they could order it. What I received were 2 table cloths at exactly the diameter of the table with absolutely no overhang!!!!!!! Not what I ordered and not what I was expecting!!!!!!! All the reviews I have read about this company indicate to me that their products, competence are terrible and service is appalling. Difficult to find who to call to address the issues. Furthermore the reviews indicate they will do anything to avoid reruns, even for their own mistakes. Si I have decided not to follow the tortuous route to trying to return these inferior products as I expect the outcome will be the same as the many dissatisfied customers who did not get any satisfaction. The total effort required to complain, argue and return the product is not worth the stress. I assume that the company has little regard for customers and it seems that they cannot be trusted to satisfy their customers. They seem to operate on the principle that upsetting people is ok as they have been paid and they don’t care less about losing customers as their are many fish in the ocean. Grossly dishonest with zero moral fibre. Not sure where this company is from but clearly the authorities need to take action against them, if all the complaints are genuine. At the very least they should be investigated disingenuous and dishonest practices.”

Helpful Report

Posted 2 years ago

“My package never showed up after a month, they said it was delivered which is BS, I opened a dispute and they closed my order, luckily I'm only out 20 bucks, will not order from them again.”

Helpful Report

Posted 2 years ago

“worst ecommerce website ever, didnt receive the product and didnt get my refund what a joke of company”

Helpful Report

Posted 2 years ago

“Schijt app, ooit ok nu een neeeeeeeee!”

Helpful Report

Posted 2 years ago

“Never Received my order. E mailed them many times but No Reply. Will not order from them again.”

Helpful Report

Posted 2 years ago

“Waited 3 months for an order, the seller cancelled it. Impossible to get a refund. They advertise products that aren't in stock. Then you order and once you do, impossible to get money back.”

Helpful Report

Posted 2 years ago

“Never received the item I order dirty business practices just like wish”

Helpful Report

Posted 2 years ago

“IM ABSOLUTELY DISGUSTED!!!!!!! I PAID FOR A ITEM WHICH I HAVEN'T RECEIVED YET THEY REFUSE TO RETURN MY MONEY!!!!! THEY STATE THEY HAVE PROOF IT WAS DELIVERED YET WHEN I ASK FOR THE PROOF THEY SHOW ME SOME ALI EXPRESS SPREAD SHEET!!! WHAT A JOKE!!!! I CONTACTED THE POST WHO CAN NOT HELP AS THEY SENT IT NORMAL POST AND NOT RECORDED ETC!!!! WHAT A BUNCH OF THIEVES!!!!! DO NOT USE!!!!!!!!”

Helpful Report

Posted 2 years ago

“I ordered a Realme GT2 pro, The phone didn't come as described, and to top things off the phone had software issues which meant the phone wasn't working. I opened a dispute and even though I could present facts Aliexpress rejected my dispute. The 30-day return policy is an absolute joke because they don't let you use it. I went to a phone shop to try and save the phone but the technician told me the phone is basically a brick and I could start using it as a hammer because that's the only thing it's still good for. I paid 1075 AUD for the phone and 120 AUD for the repair shop to tell me the phone is cactus. The supplier was rude and tried blaming me for a broken phone that I physically never used. On top of things the seller gave me useless advice and got super rude. after writing a review to tell my experience, the seller and Aliexpress took down my review which means this whole company is not only super corrupt but also supports scammers. All the reviews that are 5 stars on Aliexpress are 100% falls, bought, or family members. My only advice after losing my money to these thieves is to STAY AWAY AS FAR AS POSSIBLE!!! I would love to sue them and the seller to make sure they never sell anything in their entire life to people but that won't happen because ALIEXPRESS SUPPORTS THIEVES AND SCAMMERS. I cannot believe that these people aren't ashamed of themselves and still go to sleep at night knowing they are scamming people for their hard-earned money. Someone needs to take this company and all the sellers on it down!”

Helpful Report

Posted 2 years ago

“Aliexpress didn't pay attention to the case and didn't care about anything I've said, I've sent back the item for exchange or refund and on the messages with the seller I've shown Aliexpress that the parcel is on the postoffice waiting collection by the seller, but the seller don't want to collect because don't want pay tax for collection, I have already paid a lot for the item, have paid again to send it back and now the seller was asking me for more money to pick up the parcel from postoffice, the seller is claiming not received the parcel to get aliexpress to side with the seller a keep my money, in conclusion I'm for a very long time waiting for a item that was paid on time and now aliexpress decided to leave me without product and without money, really disappointing the experience with aliexpress. I even tried to contact support to upload evidence because I could not access the page to do it, but if aliexpress read the messages is there evidence enough.”

Aliexpress 1 star review on 21st April 2022

Helpful Report

Posted 2 years ago

“Total conn. Paid for my order and never received it. Ripped off totally. Opened a dispute and they closed my order. Never purchase through aliexpress. Rate this company ZERO stars.”

Helpful Report

Posted 2 years ago

“I would rate this site 0 stars. Some seller on this site cheating customers, they send duplicate item and second seller do not give money back”

Helpful Report

Posted 2 years ago

“They advertise a low shipping cost, then charge 3-6 times what they show. Do NOT buy from them. They are a serious rip-off...”

Helpful Report

Posted 2 years ago

“Not so much AliExpress themselves but the buck stops with them as no way to redress with their seller and no means of complaint that I can see. Ordered a VVDI Mini Key programmer and transponder chips from locksmith-keys Store on 28th March. Order cancelled without any notice on 15th April. Previously purchased four LED light bulbs from Liang Store. Great bulbs but three of the four failed within 6 weeks. I've had many great transactions with aliexpress sellers but recent experience has shown that there is no proper complaints process and the feedback option disappears very quickly.”

Aliexpress 1 star review on 17th April 2022

Helpful Report

Posted 2 years ago

“If I can, I would rate this site 0 stars. Some seller on this site cheating customers, they choose customers buy many items then they take one a very bad item that not match the description they use it tu ship it and use tracking shipping send to customers address to prove they goods has been sent but it not really like that . When I open dispute, seller prove it sending a copy in language Chinese, it terrible, when a buyers buy many items from different seller, they will combine those items and take them off at the same time, I am very sorry that some time mistakes but this is an intentional robbery of the shopper because the same seller the same proplem and at different times.the sad thing is people who run this site why do these things happen and often”

Helpful Report

Posted 2 years ago

“It's no bargain if you never receive the items you paid for. Some have figured out a way to arrange for fake tracking and delivery information that makes your complaint simply invalid. What do you expect from a country that manufactures fake baby formula, eggs, and even rice? If you are lucky enough to receive your item expect months of waiting and then incorrectly sized or counterfeit, shoddy items. Do not fall for the temptation of low, low prices.”

Helpful Report

Posted 2 years ago

“Thieves and liars steer clear”

Helpful Report

Posted 2 years ago

“I have ordered a T110 V urkish Samovar and after receiving I find that it’s working 220 V and the tea pot was broken, it’s about 2 weeks no one is responsible for resetting and the worst customer service I see in the USA I received my order about 15 days after the estimated day never nevy buy anything from Aliexpress”

Aliexpress 1 star review on 11th April 2022

Helpful Report

Posted 2 years ago

Aliexpress is rated 1.4 based on 3,105 reviews