Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,006 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,006 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 27th November 2024

581

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a iPhone case that's suppose to be a 8 plus size, but instead gave me a size 5s. Screw them for not getting it right. I'm not using their site ever again.”

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Posted 5 years ago

“The take money from my account and i didn't received the item an i can't found the number to call nobody anwer Really bad experience”

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Posted 5 years ago

“I should have read these reviews before placing my order. I ordered an item over a month ago for a party. The item was in transit for 30 days. When I opened the dispute, the seller magically found tracking information but after extending the expected arrival date by a week. The item finally arrived 42 days after I ordered it and after the party. Now they are refusing to refund my money because the item did finally arrive. Never again.”

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Posted 5 years ago

“Horrible site. A lot of problems with goods from Single's Day. Very dishonest site.”

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Posted 5 years ago

“First time ever ordering from them and it looks as though it will be the last. Ordered quite a few things, 2 of them being Ipad covers. Got the covers, they don’t fit. Tried to do a dispute(numerous times), the system kept locking me from submitting. Tried a chat and got system blocks in sending them copies of my dispute and pictures. Don’t waste your money, if there are any issues it’s not worth the hastle in trying to get issues resolved. You know that old saying? ‘If it sounds to good to be true it is’!!!!!!! Plus, if you want a full refund you’d have to send the product back, the cost to send back to China would likely be more than what you paid for the product.”

Helpful Report

Posted 5 years ago

“I have been a customer of yours off and on for years. Just recently I ordered screen protectors very poor quality so I logged on to the website to talk to somebody and found all of my orders were missing delete. I would like to see These re-loaded into my past order board for reference”

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Posted 5 years ago

“Their Customer Service is very bad, you can't get any response, you can't even get in touch with them, 2 items waiting almost 2 months still haven't received”

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Posted 5 years ago

“There is no warranty at all on anything they sell. No attempt at customer service and no control over vendors. This is looking more and more like a total rip-off. Buyer beware”

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Posted 5 years ago

“I bought a product from Aliexpress, and received an email saying it shipped THREE weeks ago, but have yet to receive my purchase. I forgot my password to track the tracking number, but the site will not let me set a new password to my account. I hit "reset password" multiple times and have never received and email allowing me to do so. I tried emailing this company and got a generic response saying they will get back to me. I still have not heard from them. I am sure this is a scam!! Do not buy from Aliexpress!”

Helpful Report

Posted 5 years ago

“Ali Express is a China based seller of consumer goods. Their focus is in selling, not on customers. If you receive your order, good for you. If you do not receive your order, too bad. Ali Express is not known for customer service. Complaints are a nuisance and are seldom addressed. Only spend the amount you are prepared to lose.”

Helpful Report

Posted 5 years ago

“Out of 8 orders 3 (so far) went bad: in 2 cases the seller did not have the items & offered unsatisfactory alternatives (only 1 refunded the money) & 1 seller demanded extra $5 after accepting the order - also no refund so far. Filing a complaint with the customer service is useless - they simply reject it without any explanation. This is my first & last attempt to shop on AliExpress.”

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Posted 5 years ago

“Ordered a Jordan backpack and it is clearly a knock off! So upsetting! I want my money back!”

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Posted 5 years ago

“This 360 lace front wig is fabulous and I received it so fast .. I am definitely telling my friends and family about this company ....I love it thanks”

Helpful Report

Posted 5 years ago

“don't ever use this site. It impossible to get your money back after you never received your item. Aliexpress will respond to the first few messages and then stop responding. Their gave very misleading instructions. I think there should be a big lawsuit for this company. Very irresponsible to customers. I purchased over $800 item and according their tracking number the item was delivered to the incorrect state. I was trying very hard to get my money back, and they asked me to provide prove that the item was not send to my address. I asked them to follow the tracking number. I also asked them to prove that the item was shipped to the address I provided! What a comy.”

Helpful Report

Posted 5 years ago

“I am still waiting on an order I place in October. I contacted the seller and they said say the post office lost it. They said they was going to refund me, and I am still waiting. I have to open another dispute for an order I place in November, they said the post office lost that order too, Really!!!.”

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Posted 5 years ago

“It's a scam! Do not purchase anything from this site. You will never receive the merchandise or a refund. Just horrible.”

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Posted 5 years ago

“why is this website a scam? Promise to return if not described and I have showed images and conversation to this website. They just took my money! No thanks!!!!!”

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Posted 5 years ago

“I will probably be in the grave by the time my shipment finally arrives. I could have rowed a small boat across the Pacific by now. Whatever Aliexpress has...you don't really need. You will be too old to use it by the time it arrives.”

Helpful Report

Posted 5 years ago

“tl;dr: Very cheap shipping, long shipping times, sells things that are hard to find elsewhere, mixed quality of products because they host third party vendors. Was satisfied with experience, knowing these things. I ordered a product from China that is pretty hard to find online, only found it on this and a couple other sites. The others wanted to charge $20 for shipping, AliExpress charged less than $5. DO NOT expect your order to ship from China to US in a week, mine took almost three weeks. (This was also how long the other sites said they would take, so, not surprised.) Additionally, double check the individual vendor, some are good, some are not. My order turned out great, but I definitely believe all the people leaving 1 and 2 star reviews on things that turned out to be bad quality. I hope they left a review on the vendor's page, I don't think AliExpress does much vetting so it's up to us to look out for each other.”

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Posted 5 years ago

“Unfortunately they are not truthful about the shipping time when you place an order. I ordered something in November for Christmas. Delivery time was estimated to be about 7 days. Now I find out it could be mid-January. I am opening a dispute and also filing a dispute with through my American Express card. If I cannot get it by Christmas, I told them I don’t want it.”

Helpful Report

Posted 5 years ago

Aliexpress is rated 1.4 based on 3,006 reviews