Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,006 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,006 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 27th November 2024

581

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered for five items since 25th November 2018 and over 90 days now, i am yet to receive any of the items nor did i get a refund. Too bad here.”

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Posted 5 years ago

“I have been charged three times for an order around $23. I tried to contact the customer service but they kept telling me that my order will be delivered and I would get a refund in 3- 20 business days. Its been 2 months snd nothing changed. No delivery and no refund. Ive given up on this online shop.”

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Posted 5 years ago

“This is a crooked web site. The price that appears in your credit card bill is higher than the price when you click on place this order. This is called an unauthorized charge. Be prepared to cancel your order if this happens and/or file a charge back complaint with your credit card company. Also, NEVER use your actual credit card # when ordering here or at similar web sites. Always use a single use credit card # that limits the amount and the expiration attached to it, IF your credit card company offers this option for your credit card.”

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Posted 5 years ago

“Stay away!! The item I bought did not work .. sent evidence to customer service when I opened a dispute. They did not grant a refund. They side with their sellers... Awful! I’m out 56 bucks..”

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Posted 5 years ago

“Most trust worthy i have recieved all the goods on time.”

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Posted 5 years ago

“Very bad service”

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Posted 5 years ago

“They give sellers 20 days to reply. I got on vacation for 3 days and come back to them closing my case with no way to respond, because they needed additional evidence. They lost a customer over $30 and get a 1 star review. Luckily I didn't lose as much as some of these other reviewers. They use to have great customer service. Not so much anymore.”

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Posted 5 years ago

“Run as fast from this site. If you have any issues there is ZERO customer support. My shipment got lost and I am still waiting on a refund.”

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Posted 5 years ago

“If I had the option to give no star I prefer to give that,these days Ali express is no more trustworthy, from this year 2019 I found big changes, probably they have changed their policy, their activities shows/prooves there's no buyers protection any more , by this way sellers can do anything , I have ordered some dresses, some came faulty and totally different from sellers description, and even I didn't receive some of my parcels, but didn't get my refund, really surprised how Ali express gave support the sellers, so customers please be aware, their dispute option is nothing but a joke only for buyers from this year, actually there's no protection for buyers, I'm one of their diamond member, used to order huge, but from now I can't trust Ali express and not interested to order any more, and again saying be aware buyers!”

Helpful Report

Posted 5 years ago

“Order no. 96493257672475 dated -21.11.18 UB011315155SG 4PX track No. -LP00115051131003 Order not received even after 90 days. Still no refund, amount not credited in bank account, That's why people reject Chinese products.”

Helpful Report

Posted 5 years ago

“Number 1: I have been waiting a month now for parts I ordered in January 20/2019. #2: Logging onto your website is an absolute JOKE! I have tried multiple times to log on to enter a dispute claim to find out where my parts are and it's been nothing but a run around! Changing passwords, resetting ID, (do not know why it defaults to my last name). Your log in sequence is for the birds! I do not know what shipment method was used, no tracking number, no help! All I got was an email telling me my order was shipped 1/19/2019. No delivery, no parts came. I don't use cell phones so there's no mobile number you can send a text to for verification purposes. I want this fixed immediately and I WANT MY PARTS NOW OR MY MONEY BACK!! If this is not resolved within 48 hours, I will never conduct any business with you again. And if it's not resolved within 5 business days, I will issue a complaint to Consumer Protection. GOT IT?”

Helpful Report

Posted 5 years ago

“A couple years ago I made hundreds of purchases while building our house. Some sub standard items but for the cost, mostly adequate & good shipping. Lately however, the quality of many purchases has decreased substantially and shipping is even worse. Nothing can be tracked anymore and I have several items that are several weeks and even months out. Beware with this company!”

Helpful Report

Posted 5 years ago

“Ordered from them and waited over 1.5 months for delivery. Ridiculous.”

Helpful Report

Posted 5 years ago

“I ordered a laptop motherboard for $184. It arrived with a thermal paste patch on it and when I asked the seller what was it he claimed it was just for protection during shipping. When it was installed laptop would start but then would immediately shuts down. Seller asked to return it but when he received it he claimed it was broken when in fact I made sure there was no way it can get damaged during shipping back. Customer support claimed the seller provided them with evidence it was damaged but they never showed me his evidence. I tried to make them understand it was defective when I received it and the thermal past was put by the seller because he knew it was overhearing. I tried to convince them thermal past is used to reduce the overheat and they can confirm my claim with any electronic engineer. They simply ignored this fact and closed the dispute in favor of the seller. Result is I lost $184 for the item plus $20 for shipping back. Have you ever wondered why would Aliexpress give their sellers a an extended time (10-20 days) to ship. Simple it is because their sellers sell something they do not have and if they can not provide the item they give them the option to cancel the order with no damage or penalty to them. Bottom line this site and its sellers are nothing but a Chinese crooks. I have been with eBay for the last 8 years and nothing like this has ever happened to me so i decided to stick with a legitimate site and never deal with such crooks anymore.”

Helpful Report

Posted 5 years ago

“they had a rose table lamp I wanted bu to after shitty costumer service sucks. Wanted to much personal info just to even buy. Sounds like a scam to me. So after reading costumer reviews I decided to stay away from this place.Better of sticking with Ebay and amazon.. need to shut this place down ripe off”

Helpful Report

Posted 5 years ago

“Had been using Aliexpress for quite a while. Bought 3 harddisk and 2 was spoilt. It was a horror trying to get refund from seller. Aliexpress sided with seller despite its seller putting in able to return if faulty. Had then wasted money sending it back without the seller putting any effort trying to get back his shitty harddisk that had wasted my hard earn money. Even prior to that the items i bought there was of low quality. There is a reason why they are cheap,i guess. Bough pants that zipper failed me after just a few weeks and theres a ton more. Adding on,items i bought sometime was not delivered but seller puts it as delievered with fake tracking,this though was sorted out a month or so to get refund. There is a reason why its cheap but was not complaining until the harddisk problem dispute. The next thing to note is aliexpress robot livechat which is not user friendly. The chatboard to is faulty in which it can crash or you are unable to hit enter for some reason and had to refresh. The livechat with its officers are also made difficult with them not understanding what you want and they do not take the time to understand your point of view. Conclusion - Take it from me. I had use the service for quite a while and i assure you that it is to your risk of losing your money or not getting much value out of it at the end. Consider it good service if item is able to reach you and a bonus if item is in good condition.”

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Posted 5 years ago

“I shop what ever I need in a good price and good quality , without stepping out of my home. Shop now is so amazing.”

Helpful Report

Posted 5 years ago

“Price & merchandise quality can be very good, disputes & refunds require effort, shipping time is lengthy (at 30-60 days). There is a recurring theme on AliExpress for sellers that request the cancellation of orders that they do not want to fulfill. Be advised that if a price is particularly good on a certain product, the order will almost always be cancelled by the seller. It is increasingly difficult to recommend AliExpress because of this issue.”

Helpful Report

Posted 5 years ago

“I don’t know if anyone has gone through this. I purchased something there one time and my second time they are telling me to send them my bank statement, driver’s license or passport for verification before I can buy at their website. What???? I have never heard this in my life anywhere. Who does that? Are they scams or what? I don’t know who will ever send those life documents to buy china goods. Damnnnn! This site has to close down. I think they are scam!”

Helpful Report

Posted 5 years ago

“For the first time in years I am so disappointed with Aliexpress. The Chinese site is now doubting the years old Members. Instead of giving value to old active Customers they degrade their membership and do not give refunds if there is a dispute. The prices are going ridiculously higher and higher each time I log in, the sellers feel protected even if they cheat buyers and there are very long delivery times if you ever get the item. If you open disputes it will reflect your membership status with penalties. It is getting out of hand and it is not worth it any longer to purchase and risk your money.”

Helpful Report

Posted 5 years ago

Aliexpress is rated 1.4 based on 3,006 reviews